Muy buena tripulación atenta y servicial, buen entrenamiento.
Buena aerolínea con todo funcionando y buena atencion.
Super excelente yo no los cambio por ninguna aerolínea
Yo creo que todo esta bien buen servicio amable
Un vuelo ágil y con un poco de retraso
Cancelaron el vuelo y lo reprogramaron 1 semana. Agregaron una escala en Miami y cuando llegué al aeropuerto ese vuelo lo operaba Aerolíneas Argentinas y me dijeron " vos no tenes reserva " . Había 12 personas antes que yo en lista de espera en la misma situación. Tal vez con una verduleria les vaya mejor que operando una Aerolínea a Delta. Impresentables.
El viaje estuvo excelente!🙏
La comodidad y la rapidez con que llegan los vuelos es excelente
Ventajas: "Amabilidad y servicio"
Desventajas: "Entretenimiento pantallas no servían, no se escucha nada y no dan audífonos"
Ventajas: "Me gusto casi todo"
Desventajas: "Vi un alto estándar de atención y puntualidad. Sugiero hacer las indicaciones del despegue y aterrizaje en idioma español"
Ventajas: "La tripulación fue muy amable, asientos confortables, un vuelo en general tranquilo"
Ventajas: "Los asientos no son cómodos"
Desventajas: "Es y sera la mejor aerolinea en la que e viajado. Sin lugar a duda de hoy en adelante siempre buscare esta para viajar. Gracias"
Ventajas: "Llegó a la hora estimada"
Desventajas: "Para mi todo bien"
Desventajas: "Me dejan sin palabras es una mala malicima experiencia con esta aerolínea quise cancelar mi vuelo y nadie se hizo responsable ni no tienen ningún numero de teléfono donde comunicarce el cliente que pena"
Desventajas: "Dar almohadas"
Ventajas: "Muy buen servicio"
Desventajas: "La comida"
Desventajas: "Puntualidad y responsabilidad"
Ventajas: "Todo, especialmente el entretenimiento"
Desventajas: "La comida, muy floja"
Ventajas: "Muy puntuales."
Desventajas: "Mi asiento fue el último y no se me permitió tener otra opción."
Ventajas: "La atención del personal"
Desventajas: "Todo wstuv6muy b Todos los servicios fueron excelente,"
Ventajas: "Buena atención, asiento normal."
Desventajas: "Incluir un refrigerio durante el vuelo"
Ventajas: "La tripulación muy bien."
Desventajas: "El personal del aeropuerto pésimo, te hablan de la peor manera. El vuelo de Atlanta a Costa Rica se canceló y simplemente dijeron mañana sale a las 7am y no hay hotel ni cena, tratan a los turistas como perros."
Ventajas: "Vuelo salió a tiempo"
Desventajas: "Que avisen antes que el vuelo fue operado por otra aerolínea , no fue delta."
Desventajas: "Todo perfecto"
Desventajas: "Por poco pierdo la conexión."
Ventajas: "El sistema de entretenimiento, las almohadas y cobija"
Desventajas: "La comida"
Desventajas: "Estuvo bien"
Desventajas: "Muy costoso el precio del equipaje. Casi 500$ por 2 maletas. El costo del vuelo a Madrid."
Ventajas: "La puntualidad"
Desventajas: "Se perdió tiempo acomodando los equipajes, que los pasajeros entren al avión con menis maletas."
Ventajas: "La puntualidad excelente"
Desventajas: "Me rompieron el equipaje de correa"
Ventajas: "El servicio a bordo es excelente y los agentes en sala siempre estuvieron pendientes de mis necesidades. Me permitieron abordar antes ya que tengo una cirugía reciente."
Ventajas: "Han mejorado mucho la calidad del servicio especialmente respecto a la comida y el entretenimiento a bordo. Estéticamente se ha renovado suficiente. El.avion bastante nuevo."
Desventajas: "La comodidad de Economy es escasa. Es difícil descansar un vuelo nocturno en esos asientos."
Desventajas: "A mi no me gusta la distancia para reclamar la maletas, la television no fuàncionaba"
Ventajas: "El avión salió a la hora y llegamos 20 min antes de lo previsto"
Desventajas: "Pasaron laa azafatas 1 vez (vuelo de 2 horas), y aunque había wifi a bordo, era muy malo."
Ventajas: "La atención del personal fue muy buena."
Desventajas: "El vuelo se retraso 1 hora y la comida estuvo horrible."
Ventajas: "La atención fue muy buena, los asientos son muy cómodos el servicio de entretenimiento, cuentan con una entrada de audífonos y salida usb para cargar tu teléfono mientras viajas.el wifi en la nave son un plus."
Desventajas: "Pague un upgrade a un mejor lugar y Mi asiento se regresaba a la posición original solo el cual tenía que que estar acomodándolo , a pesar de que el personal me comentó que era una nave nueva."
Ventajas: "Excelente horario para viajar a Monterrey, El vuelo no estaba saturado y fueron muy puntuales"
Ventajas: "LA puntualidad para abordar y despegar"
Desventajas: "Su personal no es muy amable"
Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Desventajas: "Announcements are delivered with too much speed and lack connection with passengers."
Ventajas: "Flight was cramped and plane was small, but the crew were nice."
Ventajas: "The crew was very nice"
Desventajas: "The planes look old, cheap and the seats are super tiny and cramped"
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Ventajas: "It was stunningly cold in both the departure and arrival cities, yet the flight was delayed less than an hour. I'm not being sarcastic at all. Very happy to arrive safe and pretty much on time despite the terrible weather. Thank you Westjet!"
Desventajas: "I wish the person next to me had been a lot skinnier. Same applies to me I suppose, only not quite as much so."
Ventajas: "The crew"
Desventajas: "Not recling chair"
Ventajas: "Easy boarding and checkin."
Desventajas: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Desventajas: "was delayed by an hour"
Ventajas: "The crew."
Desventajas: "No entertainment on board"
Ventajas: "relatively inexpensive"
Desventajas: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"
Ventajas: "The crew are always great."
Desventajas: "The past few times my flight has been delayed"
Ventajas: "Fuss free check in. Crew was very friendly and helpful. Flight is on time. Will definitely travel on WestJet again."
Desventajas: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Ventajas: "We upgraded our return flight to Plus. The extra space is great."
Desventajas: "Compared to our flight in, this was lacking a bit. We were only offered beverages one time, the flight attendants didn’t come to clear our waste. They were just sitting at the front in their seats and one was playing sudoku through a lot of the flight. If we hadn’t had such a great experience on the flight in, we may not have noticed the difference but this time it was noticably less attentive."
Ventajas: "On time, courteous staff"
Desventajas: "Seat does not lean back"
Ventajas: "I like the head rests that move and the GF options. The flight attendants were fabulous."
Desventajas: "No meal for a long trip. 9 hours is too long with out offering food no matter the ticket cost. Also, having entertainment at every seat would be more welcoming"
Desventajas: "Very few options were available to redirect me to my final destination"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "Flight right on time"
Ventajas: "Flight crew very attentive."
Desventajas: "Condition of bathroom at front."
Desventajas: "The wifi is paid.. no TVs"
Ventajas: "All staff were friendly and helpful.i"
Desventajas: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."
Ventajas: "On time! Roomy cabin space and leg room"
Ventajas: "Friendly crew"
Desventajas: "Delay ...!"
Desventajas: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Ventajas: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Desventajas: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Ventajas: "The flight got me home safely"
Desventajas: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."
Ventajas: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Ventajas: "it was on time"
Desventajas: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Ventajas: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Ventajas: "The flight was delayed but within reasonable time. Our baggage arrived safely."
Ventajas: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Desventajas: "The cookies/nachos"
Desventajas: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Ventajas: "Kayak was great to book through. Very simple. Plane ride there was great."
Desventajas: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Ventajas: "The crew was great and the flight was fine."
Desventajas: "Our flight was delayed"
Ventajas: "We arrived early."
Desventajas: "Checked bag fees. Agents at check-in tried to get me to check my carry-on claiming my carry-on was too big. My carry-on is a pilot crew bag by TravelPro, which I pointed out to them. Had to get a supervisor. No free food during the flight. Luckily, someone told me. I ended up purchasing food from a restaurant in the terminal to bring on the flight."
Ventajas: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Desventajas: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Ventajas: "The flight was on time"
Ventajas: "Honor of on board crew."
Desventajas: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Ventajas: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Desventajas: "Havent left Prince George yet still sitting on ground"
Ventajas: "Leg room"
Desventajas: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"
Ventajas: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Ventajas: "Always friendly and helpful...great to see and experience!"
Desventajas: "Our flight was delayed. At the gate no one announced anything, agents were just standing there looking around. People had to approach them one by one to see the reason for the delay."
Las sillas incómodas para viajes tan largos
Desventajas: "No charging ports and flight was delayed."
Ventajas: "Vuelo en clase business. La comida fue buena, pero escasa en cantidad"
Desventajas: "Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable"
Ventajas: "Tripulacion muy amable"
Ventajas: "Aseo limpio, tripulacion muy amable"
Ventajas: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Desventajas: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Ventajas: "Muy poco"
Desventajas: "El avión muy viejo y no había mucho entretenimiento"
Ventajas: "Todo bueno"
Desventajas: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Desventajas: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Ventajas: "Falta entretenimiento online y puertos usb"
Ventajas: "Espacio entre asientos amplios"
Desventajas: "El trato de una aeromoza, quien me tomó del brazo bruscamente cuando me dirigía al baño. Y me gritó diciendo que regrese a mi sitio que el vuelo estaba atrasado y debíamos despegar. Sin enbargo, no de habia anunciado aun que ya estabamos por despegar."
Ventajas: "Everything was on time"
Desventajas: "I couldn’t change my seat"
Ventajas: "excepto el control de seguridad que había poco personal, el resto bien."
Desventajas: "Perdí el vuelo por negligencia de la compañía al no exponer las restricciones de la ciudad de Phnom Penh. Pienso que debieron hacer énfasis en la legislación, un poco de"
Ventajas: "Perdí el vuelo por la legislación cambodiana"
Desventajas: "Perdí el vuelo por la legislación cambodiana, deberían especificar que dicho país obliga a estar en su territorio mínimo un día o no te deja salir, por ese pequeño detalle perdí mi vuelo"
Desventajas: "Almost impossible connection with too many custom checks Lost luggage"
Ventajas: "the food given under gluten free food was amazing on FinnAir"
Desventajas: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Ventajas: "All is satisified."
Desventajas: "I missed the flight"
Desventajas: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Ventajas: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Desventajas: "Wasn't given vegetarian option for food and don't eat meat."
Desventajas: "It is too hard to carry stuff on the stairs at the airports"
Desventajas: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Ventajas: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Ventajas: "Crew was fine"
Desventajas: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Ventajas: "Polite crew.. 2 meals.. very smooth overall"
Desventajas: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Ventajas: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Desventajas: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Ventajas: "Everything was good. Tv screen had issues booking for first half of flight"
Ventajas: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Ventajas: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Ventajas: "Personnel were very nice and fight was comfortable"
Desventajas: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Ventajas: "comfortable seats, meal was better than expected, in flight entertainment was good"
Desventajas: "it's absurd to have to pay like $70 more for window seats"
Ventajas: "British air is great. Great movies good food. Good service."
Ventajas: "The fact that this is the only daytime flight from Boston to Europe."
Desventajas: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Ventajas: "Friendly crew. Finnair subcontract to British Airways so this was a BA flight at a better price. Flight was far from full enabling me to stretch out."
Desventajas: "Unable to pre select seats because the arrangement makes you neither a full BA or Finnair customer. Food was just about edible and that was the better non vegetable option. The plane was old and the in in seat screens were old too, with poor resolution (no touch screen to illustrate the aging technology). Although the entertainment selection was relatively current the aging connection in the arm rest, coupled with cheap ear buds made for a poor listening experience."
Ventajas: "It was not Finnair it was all British airways."
Ventajas: "I thought the cabin crew were very helpful and friendly and professional."
Desventajas: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Desventajas: "Our bag was not checked through to our final destination and was delivered a day later."
Desventajas: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Ventajas: "Flight was half empty, room to spread out"
Desventajas: "Entertainment system is very old, but have a good selection."
Ventajas: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Desventajas: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Ventajas: "Arrived on time. Smooth flight."
Desventajas: "Nothing really."
Ventajas: "On time arrival."
Desventajas: "Nothing really. Short flight so no entertainment."
Ventajas: "I never took it because....."
Desventajas: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Ventajas: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
Ventajas: "Seats are snug. You get to know your neighbors really well."
Ventajas: "The crews were awesome and very friendly professional"
Desventajas: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Ventajas: "Fue un buen viaje, puntuales y tuvieron cortesia a la hora de acomodar a las personas"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "El embarque un desastre"
Ventajas: "The crew was efficient and well trained"
Desventajas: "The food needed salt and the bread was a little dry."
Desventajas: "The seats could have been more comfortable and . The plane was over booked"
Ventajas: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Desventajas: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Desventajas: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Ventajas: "It left on time."
Desventajas: "Uncomfortable seats. pay as you go--even for water."
Ventajas: "Friendly people, plenty of food on the plane.."
Ventajas: "I was able to sleep the whole way!"
Desventajas: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Ventajas: "My mother uses a wheelchair and the service for her was outstanding"
Ventajas: "On Board Gate Connection info. A great convenience. Also, NO SECURITY check! for connecting flights. Why not at other airport-hubs?"
Desventajas: "Most of the flight 'COLD WIND DDRAFT'. Had to use 2 blankets. Staff said it will warm up as we cruise higher! Where does that logic come from? Outside temperature plummets as one goes higher!"
Ventajas: "Timely departure."
Desventajas: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Ventajas: "No delays. Reasonably comfortable"
Desventajas: "Not a single vegetarian option on the flight ??!?"
Desventajas: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Ventajas: "Lights were on for the initial meal but relaxed for light breakfast snack."
Desventajas: "Cramped space and seats very uncomfortable. Terminal two not great either"
Desventajas: "No complaints"
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Desventajas: "Mechanical issues"
Ventajas: "Food was good, individual entertainment system was good."
Desventajas: "Cramped spaces"
Ventajas: "Staff were nice"
Desventajas: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Ventajas: "we left 30 minutes early!!! and the crew were wonderful...very helpful and friendly"
Ventajas: "Girl sitting beside me!"
Desventajas: "Guy sitting behind me!"
Ventajas: "Tail winds shortened the flying time by 45 minutes"
Desventajas: "seats... no space menu.... skip it movie choice ... fair at best"
Ventajas: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Desventajas: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Desventajas: "the entertainment system is not good as other airlines, also the served drink is not good."
Ventajas: "Everyone was super cheerful and happy to help."
Ventajas: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Desventajas: "I arrived late at the airport (1:10 before planned departure) and eventhough the plane was late, the staff didn't want to help me check in. After reaching out to be rebooked the following day, another staff member accepted to check me in because the flight was late and not full. I was very thankful to this second staff member because it was a two days trip that would have turned to only one if he didn't check me in."
Desventajas: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Desventajas: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Ventajas: "Entertaining TV options"
Desventajas: "Did not have enough GF food options. So I went without a meal."
Ventajas: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Desventajas: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Desventajas: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Ventajas: "The flight attendants were very attentive and helpful."
Desventajas: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Ventajas: "Great movie and music selection. Crew was friendly"
Desventajas: "Luggage missing"
Desventajas: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Ventajas: "The crew was helpful and the plane was clean."
Desventajas: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Ventajas: "vuelo confortable y agradable"
Ventajas: "Service was great, everyone was really helpful"
Desventajas: "We froze the entire trip each way as we had the exit seats"
Ventajas: "Great service overall!"
Desventajas: "The wifi did not work"
Ventajas: "Great flight, smooth, nice crew, newer movies to watch, I couldn't ask for anything more"
Ventajas: "The crew was incredible!"
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Desventajas: "More comfortable seats"
Ventajas: "They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding."
Desventajas: "My TV didn’t work - long flight to have no screen access."
Ventajas: "Crew great. Seats were tough."
Desventajas: "Nothing they could have done but screaming baby for hours was.most unpleasant"
Ventajas: "Crew was great. Loved having the layflat seat instead of regular Saga seat. It’s a leased plane due to the grounding of the 737-max so we got layflat seats instead of WI-FI (which is way better in my opinion)"
Desventajas: "O M G! It was about 150F while we were waiting to take off and for some reason, business class doesn’t have overhead vents. I had rivulets of sweat dripping down my face and almost felt woozy. The plane was also a bit worn and dirty compared to the last time I flew Icelandair in 2016."
Ventajas: "It wasn’t full so we got a row to ourselves people were nice"
Desventajas: "TXL Airport is super slow with luggage."
Desventajas: "All airline seats are uncomfortable. It’s the nature of the beast."
Desventajas: "Seats too close together and uncomfortable, but all economy class seats are the same so far in every airline I have flown."
Desventajas: "No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage."
Ventajas: "Crew was very friendly! Flight was very comfortable"
Desventajas: "The seats are narrow whereby you are overlapping shoulders with the next person. Good leg room for short people. Food/beverage service is limited for a transatlantic flight. Outside of coffee, tea, and water, all beverages are at a cost and there is no snack (i.e., pretzels, nuts)."
Ventajas: "Great service, but late departure, missed flight in Reykjavik, 8 hours late arrival in Zurich"
Desventajas: "Waiting for us in Reykjavik to get to Zurich less than the 8 hours late...."
Desventajas: "They downsized the plane and bumped me and my travel companion. Worse experience of my life."
Ventajas: "Food was great"
Desventajas: "Entertainment selection was weird and horrible"
Ventajas: "IcelandAir gives you water in a fancy, iceberg-shaped bottle the second you board the plane, regardless of cabin. I flew "Saga class," so I got the royal treatment. Their meals were endearingly Iceland-themed, were presented beautifully, and were delicious. The flight attendants were incredibly friendly. Wi-Fi is free for Saga class passengers."
Desventajas: "I boarded very late due to the sea of people trying to get on the plane. If there was a call for the Saga cabin to board, I missed it."
Desventajas: "The plane was late leaving Boston and again leaving Iceland. The seats were very uncomfortable on the first leg of the trip, and marginally better in the second leg."
Ventajas: "The flight attendants were kind and this was another smooth flight!"
Desventajas: "We had several opportunities for water and a beverage, but there were no snacks."
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Desventajas: "I didn't like being charged 95 dollars for my checked luggage with no prior knowledge that that was going to be the case. The website said one free checked piece, but apparently that didn't apply."
Ventajas: "Getting off the flights! What a terrible experience. We will never fly or recommend this airline again"
Desventajas: "We will not fly Icelandic Air again. The baggage fees were incredible - $95 per bag to go from Boston and $110 per bag to fly home. That is over $400 in bag fees. This with practically no service, no snacks - we did get water and soft drinks and a ground crew in Iceland that does not communicate about boarding. There was no system to get people on the plane and no communication You expect a baggage fee but it should be well communicated. We looked up the fee online and saw an economy bag listed. What they do not list is that there are different economy baggage fees. The lower price you pay the higher the fee. Again I don't mind a fee - I just should be able to find that fee before I commit. Very deceptive advertising. I could have booked a flight with an airline for the same price and gotten better service, a few snack and airline miles."
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Ventajas: "Everything but having to pay $69 for a checked bag was fine."
Desventajas: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Ventajas: "boarding was easy and flight was on time"
Desventajas: "was a fortune to check a bag $95 .I travel a lot and have never paid more than $50 No snacks oferred at all. seats were awful-no room"
Ventajas: "Reasonable price"
Desventajas: "I was charged $250 to change my wife's flight even though the change was required due to my unexpected military orders!"
Ventajas: "Reasonable price"
Desventajas: "I was charged $250 to change my wife's flight even though the change was required due to my unexpected military orders!"
Ventajas: "The seats were comfortable and spacious enough. Also, the entertainment system was really responsive, which is a little thing, but makes it feel nicer and modern. It also had good selection."
Desventajas: "Being a rescheduled flight after a big storm, security seemed overwhelmed with the number of people. We arrive about two hours before scheduled departure and they were making last call by the time we got there. Not sure what can be done about this, but it was annoying. Maybe the airline could have requested that security open earlier."
Ventajas: "No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice."
Ventajas: "I have come to expect a high quality of service from Icelandair through past experience and this time did not disappoint. Anyone traveling to Iceland or Europe I would strongly suggest take Icelandair if you can."
Desventajas: "The musical selection on the in flight entertainment, while understandably centered on Icelandic artists, is extremely limited."
Ventajas: "Everything was awesome"
Ventajas: "I really liked the fun facts about Iceland on seat heads, and the seats were quite comfy as well. Everyone was really friendly. As far as being trapped in a tiny space too high up in the air can be, it was quite enjoyable."
Ventajas: "Service was good and they took good care of me and my family."
Desventajas: "Could not hear what the Captain said on the intercom."
Ventajas: "On time, polite and helpful assistance at airport with seat assignmnent issue ( all seats on a four leg ticket had been unassigned after assignment three months prior), generous leg room, very good tea on flight. Slept in Reykjavik airport on long layover due to dreadful weather. More comfortable than most airports."
Desventajas: "All was fine."
Ventajas: "They brilliantly board passengers with window seats first! The seats are roomy and the lighting above the storage bins is a nice touch."
Ventajas: "the flights left and arrived on time. the time between flights was a perfect amount. The crew was very pleasant. Boarding was organized and efficient. good overall impression"
Desventajas: "It would have been nice to be served a decent meal on the plane. The food at the airport was mediocre and quite expensive. I wish I had brought my own."
Ventajas: "Flight was cancelled"
Desventajas: "Was not notified of the cancellation until arriving at baggage check. Instead of putting us on another Iceland air flight, they put us on Virgin Atlantic connection to British Airways. The Virgin flight was 2 hours delayed so we missed the connection and then it was not clear who's responsibility it was to get us to Paris."
Ventajas: "The seats were comfortable and not as cramped as other airlines. I wasn't prepared for the exchange rate, the cost of food purchased on the plane showed up as dollars on my debit card account."
Ventajas: "Getting off"
Desventajas: "Boarding from both ends of plane with random passengers. Unanswered call buttons. Twenty minute delays before opening door in Glasgow."
Ventajas: "Everything was clean and efficient. The crew was courteous."
Desventajas: "It was very uncomfortable for an international flight. I did not realize that food was not included. Also, I was not offered head phones either. I will not fly with them internationally again. The discomfort was not worth the cheaper price."
Ventajas: "Foot room was nice"
Desventajas: "Everything just about!!! They were delayed by two hours twice, they took off an hour late as well, then baggage took over and hour to come out after arriving at my destination. The seats are supper in comfortable I couldn't fall asleep and my back hurt so bad. I was offered no food or drink my whole flight."
Desventajas: "crying baby"
Ventajas: "Overall another great travel experience. The ground and air staff make you feel welcome. They provide bottled water when you board and go around again towards the end of the flight. One of those little things that keeps me feeling comfortable."
Desventajas: "Very few issues. However the the in-flight entertainment system always starts at full blast sound and no control to turn it down. When I've used headphones without their own volume control I've had to take the out until the on-screen controls finally appeared. It was really really crowded at the baggage claim in Reykjavik. Took much longer to get my luggage and get out than in previous visits. I also wish there were better food options. More protein and less carbs."
Desventajas: "My luggage is missing"
Ventajas: "We were upgraded to saga- thank you!!"
Ventajas: "Thank you for providing a group of 20 students with hotels and meals when they missed their connecting flight in Iceland!"
Ventajas: "They are very kid friendly, my daughter got a lunch and activity kit for free. The flight was super cheap which is why we chose it but I would pay more to avoid that airport again."
Desventajas: "older planes not enough recline or seat room. Border patrol in Iceland if you are connecting flights is tight and chaotic we almost missed out flight they had to hold the plane for us and other connecting passengers. One of the airline employees told us the customs people are purposely making it difficult for people due to unhappiness with their wages. I would not book going through Iceland again until this is resolved."
Desventajas: "Seats to close for overnight flight."
Ventajas: "The entertainment was great."
Desventajas: "For such a long trip they should have at least one free snack instead of just the beverages."