Desventajas: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Desventajas: "Repeatedly delayed, almost missed my next flight"
Ventajas: "You get what you pay for. Can't complain."
Ventajas: "Entertainment and board WiFi excellent"
Desventajas: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Ventajas: "I really enjoyed the food as always and overall, I felt very comfortable"
Desventajas: "I enjoyed my experience overall."
Ventajas: "See previous notes."
Desventajas: "See previous notes."
Desventajas: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Desventajas: "Nothing really."
Desventajas: "Very nice services"
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ventajas: "The space!"
Ventajas: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Ventajas: "The crew was great but the seats were not."
Desventajas: "Roomier seats and meals should be served a little bit closer in between"
Desventajas: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Ventajas: "Best flight I’ve been on"
Desventajas: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."
Ventajas: "Generally Excellent."
Desventajas: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Ventajas: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Desventajas: "On time fights would have made our day better and less stressful."
Desventajas: "Superb airline"
Ventajas: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Desventajas: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Ventajas: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Desventajas: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Ventajas: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Ventajas: "Excelente todo!"
Ventajas: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Desventajas: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Ventajas: "Flying over the country of NZ."
Desventajas: "Crying kids."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Ventajas: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Desventajas: "I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage."
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Desventajas: "Nothing I can think of. Very happy with the flight."
Desventajas: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Ventajas: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Desventajas: "You can’t sleep to music because each track has to be selected individually."
Ventajas: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Desventajas: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Ventajas: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Desventajas: "Wasn't all that bad!"
Ventajas: "Crew and entertainment good"
Desventajas: "More leg room"
Desventajas: "Lo perdí"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Desventajas: "My dead would not recline, but I would not find any fault with my flight even with that."
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "The food was good, the accommodation, although it been a long flight everything was allright"
Ventajas: "The crew was kind and friendly"
Desventajas: "Cushions could have been better. Butt got sore"
Ventajas: "Crew was good, seats were decent."
Ventajas: "Staff were friendly."
Ventajas: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Desventajas: "The breakfast sandwich wasn’t the best."
Desventajas: "Honestly, you used to get a pillow and blanket. Now you get nothing. I know it's probably something that will never come back, but it's a nice touch. Otherwise, really satisfied with the flight experience."
Desventajas: "Entertainment for a 6 hour flight would've made sense."
Ventajas: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Ventajas: "Good complimentary cocktail"
Desventajas: "Delay leaving and delay to get fate after landing slowed things down."
Ventajas: "Everything was great."
Ventajas: "Crew was friendly and accommodating"
Desventajas: "Wasn’t able to get comfortable in coach seat to sleep"
Desventajas: "Nothing I did not like, all went well."
Ventajas: "Crew. Space. Food."
Ventajas: "Great flight crew, very nice. Yummy food."
Ventajas: "The complimentary guava rum punch was amazing! The flight attendants were helpful and friendly. Comfortably equipped planes!"
Ventajas: "Crew was excellent."
Desventajas: "No entertainment, AWFUL food, uncomfortable seata"
Ventajas: "I was attended to without being bothered, fed and watered often."
Ventajas: "Professional customer service!!!"
Ventajas: "Individual seat-back screens"
Ventajas: "The crew and boarding process."
Desventajas: "No available entertainment/WiFi besides purchasing it"
Ventajas: "the breakfast was good and the crew were very nice"
Desventajas: "The free entertainment choices were terrible"
Ventajas: "The entertainment was good"
Desventajas: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Ventajas: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Desventajas: "Crying babies! argh......"
Ventajas: "New plane, friendly, congenial staff. Prompt service."
Desventajas: "Wifi service didn't work. Leg room between seats is atrocious. For the price we paid & the length of this flights, they can do better than that."
Ventajas: "Extra comfort seats were nice. Meal was nice."
Desventajas: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Ventajas: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Desventajas: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Ventajas: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Desventajas: "Hot lunch could have been better. The chicken was over cooked."
Desventajas: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"
Ventajas: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Desventajas: "The movies they provided on the screen you had to pay $8 each to watch."
Ventajas: "People were nice and accommodating."
Desventajas: "Seats were worn out and uncomfortable. Entertainment was expensive."
Ventajas: "Crew polite, surprised we got food, comfortable flight"
Desventajas: "Entertainment wasn't working"
Desventajas: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Ventajas: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Desventajas: "Food was so, so. Good food helps pass the time on such long flights."
Ventajas: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Desventajas: "Everything was great. No complaints"
Ventajas: "Got there on time,courteous crew, comfortable seat. Have flown Hawaiian before, will fly Hawaiian again, its always been good."
Ventajas: "The timing of the meals, the flavorful food and the listening choices. The night goggles were quite helpful."
Desventajas: "Sitting that long."
Ventajas: "We didn't crash"
Desventajas: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."
Ventajas: "Crew was very nice!"
Desventajas: "It was freezing. Please carry something warm or be ready to shell out $7 for a blanket!"
Ventajas: "Cheerful, helpful staff."
Desventajas: "Boarding que."
Ventajas: "Same as the other flight"
Ventajas: "The cleanliness. No chaos."
Desventajas: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Desventajas: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Desventajas: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Desventajas: "choice of movies was very limited"
Ventajas: "Great crew. Friendly and efficient. Always on time and organized."
Desventajas: "Choice of movies. Too old."
Ventajas: "Free food"
Desventajas: "All good"
Desventajas: "Attendant was not polite"
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"