No refunds for flights that I could not take due to Covid restrictions
Ventajas: "The crew was excellent and we appreciated the ability to change seats after takeoff."
Ventajas: "Well coordinated loading of plane. Good food service. Well informed.."
Desventajas: "Nothing.."
Desventajas: "Breakfast was not tasty. Options could have been better."
Ventajas: "The space!"
Desventajas: "Food"
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Desventajas: "Nothing"
Ventajas: "Entertainment options. Communications from captain. Dimming of cabin lights."
Desventajas: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Ventajas: "Very prompt and efficient"
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Ventajas: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Desventajas: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Ventajas: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Desventajas: "Nothing!"
Desventajas: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Ventajas: "Nice seats in Business"
Desventajas: "2 hour delay"
Ventajas: "entertainment"
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Ventajas: "Please read notes above -"
Ventajas: "Good selection of movies I thought."
Desventajas: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Veer smooth ride. Very nice crew. Great service"
Ventajas: "Excelente todo!"
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "Very friendly and helpful flight attendants"
Ventajas: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Desventajas: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Ventajas: "Friendly and helpful staff"
Desventajas: "No WiFi or outlets on aircraft"
Ventajas: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Ventajas: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Desventajas: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Desventajas: "Friendly and efficient"
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ventajas: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Desventajas: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Ventajas: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Desventajas: "You can’t sleep to music because each track has to be selected individually."
Ventajas: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Desventajas: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Ventajas: "Crew and entertainment good"
Desventajas: "More leg room"
Ventajas: "Ninguna"
Desventajas: "Lo perdí"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "Everything FA even got our bags out while taxiing into gate"
Desventajas: "Nothing"
Ventajas: "Crew, cleanliness, movies"
Desventajas: "Meals were so-so."
Desventajas: "Long distance from arrival gate to departure gate"
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ventajas: "Extra leg room at front of plane."
Desventajas: "Seats too narrow."
Ventajas: "We made our connection, just barely."
Desventajas: "Faulty equipment presented as weather problems caused almost hour delay."
Ventajas: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Desventajas: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Desventajas: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Ventajas: "Crew was excellent; good and friendly service. On time."
Desventajas: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."
Ventajas: "Lovely experience. Great service and atmosphere"
Ventajas: "It was what I expected"
Desventajas: "Too cramped"
Ventajas: "Everything was perfect"
Desventajas: "Nothing"
Ventajas: "The seats in premium economy are spacious and provide good personal space. The service and food were excellent. Felt more like business class."
Desventajas: "While the seats are big, they don't quite recline enough to be as comfortable as they could be for sleeping. Strange choice of movies."