La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Desventajas: "The movie selection could have been much better for such a long flight."
Ventajas: "Crews were amazing."
Desventajas: "Luggage lost. Tv audio did not work"
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "Cabin crews need to learn how to smile."
Ventajas: "The service was excellent"
Desventajas: "Food needs improvement"
Ventajas: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Ventajas: "Very respe tful staff."
Desventajas: "Dirty restrooms."
Desventajas: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Ventajas: "The food"
Desventajas: "My 12 hrs layover in Japan."
Ventajas: "good flight"
Desventajas: "food is ok"
Ventajas: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Ventajas: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Desventajas: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Ventajas: "Food and entertainment was good."
Desventajas: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Desventajas: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Ventajas: "Crew was very pleasant"
Desventajas: "Food was fair, not great."
Ventajas: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ventajas: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Ventajas: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Desventajas: "Missing my last fight straight home because of very slow US Customs...)0"
Ventajas: "Food Service Crew actually cares about you"
Ventajas: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Ventajas: "Friendly and helpful staff, excellent food."
Ventajas: "Comfortable flight, polite crew, good selection of movies"
Ventajas: "Glad to make it to Japan safely and back in one piece"
Ventajas: "The flight attendants were very kind and attentive."
Desventajas: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Desventajas: "No individual AC vents to stay cool on long flight."
Ventajas: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Desventajas: "No complaints!"
Ventajas: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ventajas: "The crew were all exceptionally pleasant, helpful."
Desventajas: "I didn't care at all for the food."
Ventajas: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Desventajas: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Ventajas: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Shortest travel time to Japan"
Desventajas: "OLD PLANES Touchscreens won't 50% of the time"
Ventajas: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Desventajas: "Menu in business class."
Ventajas: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Desventajas: "I don't have anything to complain about."
Ventajas: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Desventajas: "Can't say that I have ANY complaints at all!!"
Ventajas: "Courtesy of crew members"
Desventajas: "No vegetarian food available"
Ventajas: "full service"
Desventajas: "long flight"
Ventajas: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Desventajas: "The fact I'm too poor to get a premium or above seat."
Ventajas: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Desventajas: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Ventajas: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
Ventajas: "Crew was grest and helpful"
Desventajas: "Seats on 777 are not padded very well for a 14 hour flight"
Desventajas: "The seat, the food, the services, the boarding could have been better!"
Ventajas: "Crew was attentive."
Desventajas: "Was seated near some noisy distractions i.e. crying baby."
Ventajas: "Everything was great!"
Desventajas: "More dates available for reward redemption"
Ventajas: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Ventajas: "Cleanliness and more leg room"
Desventajas: "Serve the coffee/tea with the breakfast/meal not after."
Ventajas: "They are always friendly and comfortable seating"
Ventajas: "crew was amazing and movie selection was good"
Desventajas: "poor business class seats and small screens"
Ventajas: "Preference given for those requiring extra help boarding"
Desventajas: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ventajas: "service, food, kindness"
Desventajas: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Desventajas: "They need to offer more water on the flight. Had to keep asking."
Ventajas: "Good food!"
Desventajas: "I dont know"
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Once we were on board. the service was good"
Desventajas: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Ventajas: "Good food"
Desventajas: "Flight was about 13 hours long ☹ but that how it's"
Ventajas: "Very reliable, quick boarding"
Ventajas: "very accommodating for handicap"
Ventajas: "I loved the service, and comfort"
Desventajas: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Ventajas: "Considerate Staff"
Desventajas: "Business would be better; customs in Seoul are very slow."
Ventajas: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Desventajas: "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
Ventajas: "The service was good"
Desventajas: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Desventajas: "long hours"
Ventajas: "Excellent Service super"
Ventajas: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Desventajas: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Ventajas: "Awesome trip"
Desventajas: "No complain. The crew did great service."
Ventajas: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Desventajas: "No legitimate complaints."
Ventajas: "All of the people from Korean Air that I spoke with were very considerate and helpful."
Desventajas: "No legitimate complaints."
Ventajas: "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
Desventajas: "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
Ventajas: "The return flight food."
Desventajas: "Uncomfortable seating"
Ventajas: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Desventajas: "Food was just okay."
Ventajas: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Desventajas: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Ventajas: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Desventajas: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "I've flown all over the world and it literally was the best flight I've ever had."
Ventajas: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Ventajas: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Ventajas: "service, food and great staff"
Desventajas: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Ventajas: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Ventajas: "comfortable seats...above average food choices"
Desventajas: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Ventajas: "courteous manner, efficient crew."
Ventajas: "Over all, satisfaction service! Food, courteousness & facility"
Desventajas: "None zero"
Ventajas: "It was all good. Really no complaints."
Ventajas: "So very accommodating and friendly. The standard for customer service."
Ventajas: "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
Desventajas: "Boarding Procedures. Somewhat confusing and disorganized."
Ventajas: "Flight to Seattle was great. Food and staff and flight were nice."
Desventajas: "Most everything. The flight back to Seoul was awful. Toilets weren't cleaned, trash overflowed, ran out of water, staff not pleasant - total opposite from outbound. Usually KA is goodness, but blew it this time."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was very friendly and the service was reasonably good."
Desventajas: "Seats were not very comfortable."
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Desventajas: "if the seat can be reclined a little more"
Ventajas: "Plenty of legroom in economy."
Desventajas: "Vegan food option unimaginative. Tomatoes used in every dish!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ventajas: "The service was exceptional"
Ventajas: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Desventajas: "There isn't a bad comment."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ventajas: "Typical ANA quality. Bumpy flight but handled very well."
Desventajas: "Nothing in particular."
Ventajas: "Typical ANA quality as always."
Desventajas: "Nothing in particular."
Ventajas: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Desventajas: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Desventajas: "Everything the whole team was great."
Ventajas: "Excellent service. Good food. Great entertainment selection."
Desventajas: "No free WiFi"
Ventajas: "got cancelled"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Desventajas: "The Hollywood entertainment options were limited and not very interesting."
Ventajas: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Desventajas: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ventajas: "Wonderful service"
Desventajas: "Food was on the very bland side"
Ventajas: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ventajas: "Great service"
Desventajas: "Interior show signs of aging"
Ventajas: "The flight attendants were extremely attentive and courteous"
Desventajas: "The meals were awful"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Desventajas: "No opción de español"
Ventajas: "flight attendants excellent"
Desventajas: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ventajas: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Desventajas: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
Ventajas: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Desventajas: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Ventajas: "Very nice flight attendants"
Desventajas: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Ventajas: "The crew was very friendly and attentive. The food was generous and very good"
Desventajas: "There really wasn't anything I didn't like"
Ventajas: "Great customer service and very kind staff!"
Ventajas: "All the Japanese food are delicious! The crew are polite and nice"
Desventajas: "I suppose, not enough variety of American movie. In my opinion"
Ventajas: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Desventajas: "Nothing in particular"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "The middle seats were seperated, so I had my own arm rests"
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Ventajas: "Great movies!!"
Desventajas: "Terrible seats- difficult to find s confirtsble position."
Desventajas: "I waited 20 minutes for my baggage to return"
Ventajas: "Service was friendly and enjoyed the USB charger."
Desventajas: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Desventajas: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ventajas: "Excellent service and food"
Ventajas: "Crew very attentive but not intrusive. Food very good."
Desventajas: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Desventajas: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ventajas: "Crew was okay"
Desventajas: "Did not get the food I chose. Seats were not clean and clumsy"
Ventajas: "crew were very friendly and helpful. flight was one of the best i’ve had"
Desventajas: "boarding at sydney was very confusing"
Ventajas: "Yes and yes"
Desventajas: "Not sure because I have never had a better experience."
Desventajas: "Better food, better selection movies"
Ventajas: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Desventajas: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Desventajas: "Excellent service"
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Good air line. Threat you well, enough food very good service."
Ventajas: "The trip was horrible we have to sit separately three places."
Ventajas: "Punctual flight with friendly crew."
Desventajas: "Too much stop over"
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "All of services, food, Language, clean air even so beautiful ~~"
Desventajas: "So nice and beautiful wearing also food is very good"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Desventajas: "Hostesses not so pleasant"
Ventajas: "Love the promptness of services, always with a smile!"
Desventajas: "Some staff not courteous which surprised me"
Desventajas: "Expected to have more indian movie choices."
Ventajas: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ventajas: "United miles."
Desventajas: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "Good crew service"
Desventajas: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Desventajas: "The cabin was quite warm"
Ventajas: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ventajas: "Excellent service & comfort"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Food was delicious!"
Ventajas: "Like the food"
Ventajas: "Great service"
Ventajas: "Superb service throughout from check in to on flight."
Desventajas: "Seat on outbound had a slight issue."
Ventajas: "Comfy chairs and good food on Singapore Airlines."
Desventajas: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ventajas: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Desventajas: "Hope that there were more time to order and enjoy beverages."
Ventajas: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Desventajas: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Food & condition"
Desventajas: "Crew were unfriendly and rude"
Ventajas: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "got us there, efficient and effective crew."
Desventajas: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ventajas: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Ventajas: "Punctual, attention to detail. Top notch service."
Desventajas: "Fed us too much and quick. Causing half of the food on my tray go to waste."
Ventajas: "service was very Singapore airlines"
Desventajas: "food in coach was not as good as I remembered from other flights on Singapore"
Ventajas: "Staff were very friendly and a pleasure to fly with"
Desventajas: "Serving sizes were substantial but not to my liking."
Ventajas: "Superb service and entertainment with excellent staff"
Ventajas: "The crew were very friendly and responsive to all requests."
Ventajas: "The crew is consistently wonderful!"
Ventajas: "Good quick flight"
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Desventajas: "Food in business class and more choice of movies"
Ventajas: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Desventajas: "No complaints!"
Ventajas: "Crew good, seat pretty comfortable"
Desventajas: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Ventajas: "They took care of you. Meals were good. Excellent airline"
Ventajas: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Desventajas: "Food was mediocre. Coffee and tea were like warm or cold."
Ventajas: "Good food"
Desventajas: "Why so cold in the cabin!"
Desventajas: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Free drinks and snacks"
Desventajas: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Skycouch a MUST for long haul flights."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "friendly staff, ease of boarding"
Ventajas: "Very friendly and helpful Flight attendants. Food was good."
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ventajas: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Desventajas: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ventajas: "All the attendants were wonderful."
Desventajas: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "Cool temps in plane"
Ventajas: "smooth flight, good treats, great legroom and fun crew!"
Desventajas: "Lo perdí"
Ventajas: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Desventajas: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."
Desventajas: "Unclear check in counter"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Ventajas: "Excellent service, prompt attention, really great flight experience"
Desventajas: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ventajas: "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
Ventajas: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ventajas: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Desventajas: "See above. Plus it was a rough turbulent flight."
Desventajas: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Ventajas: "Tons of free movies."
Desventajas: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."