La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "crew was amazing"
Desventajas: "nothing. amazing flight"
Ventajas: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Desventajas: "The movie selection could have been much better for such a long flight."
Desventajas: "Connection time at Narita is too long"
Ventajas: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Desventajas: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Desventajas: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Desventajas: "Movie selection"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Privacy of window side seat"
Ventajas: "Everything ! Makes me what to travel to Japan more."
Desventajas: "I loved it"
Desventajas: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ventajas: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Ventajas: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Ventajas: "The drink which call Kiwi which taste was so nice."
Ventajas: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Ventajas: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Desventajas: "Can't really say anything bad! It was great!"
Ventajas: "The flight attendants were amazing, caring and helpful."
Ventajas: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Ventajas: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Desventajas: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Desventajas: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Ventajas: "Service is great."
Desventajas: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Ventajas: "The Crew"
Desventajas: "This terminal is not easy to find. You have to take bus from the main terminal."
Ventajas: "The legroom is comfortable for a tall person."
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ventajas: "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
Ventajas: "JAL doesn't disappoint!"
Ventajas: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Desventajas: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ventajas: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Desventajas: "Small airplane"
Ventajas: "Great service! Also, the food and beer that came with my flight was awesome."
Ventajas: "Airplane is well kept. Snacks are available near the beverage area."
Ventajas: "I like everything about my flight"
Desventajas: "There was nothing to dislike"
Ventajas: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ventajas: "The Japanese flight attentants were excellent. Entertainment was excellent"
Desventajas: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ventajas: "Efficient boarding process. Great god and cabin service. On time."
Desventajas: "Turbulent flight and the crew was not completely reassuring"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Desventajas: "too little legroom seating is designed shorter legged Japanese"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Short flight."
Ventajas: "SERVICE was amazing and everything was very smooth"
Ventajas: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ventajas: "Excellent customer service!"
Ventajas: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Desventajas: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Ventajas: "staff was pleasant, friendly and helpful."
Desventajas: "turbulence was awful."
Ventajas: "It seemed more spacious. Food was pretty good."
Ventajas: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Desventajas: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Desventajas: "Seats get very uncomfortable over time. More leg room."
Ventajas: "Crews are always super well trained."
Desventajas: "Between continental flight need more movies, in my perspective"
Ventajas: "Every thing was excellent. The crew was very courteous and gracious."
Desventajas: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Desventajas: "Movie selection was a tad bit small"
Ventajas: "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
Desventajas: "It could have been better if it was a Korean Air flight."
Ventajas: "The service is always way better than American flying"
Ventajas: "Got me there and back on time!"
Desventajas: "Could've had a larger movie selection"
Ventajas: "Very clean aircraft."
Ventajas: "Great service, economy legroom"
Ventajas: "The toilet is not really good.It Is smelly"
Desventajas: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ventajas: "Crew service"
Desventajas: "Food quality was ok."
Desventajas: "They need to offer more water on the flight. Had to keep asking."
Ventajas: "The staff was courteous and kind"
Desventajas: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Ventajas: "Food. Entertainment system."
Ventajas: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
Ventajas: "very comfortable seating/sleeping in Prestige (business) class."
Ventajas: "쾌적하고 승무원 서비스는 좋음"
Desventajas: "식사가 맛과질이 떨어진다 정성이없이.."
Ventajas: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Desventajas: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Desventajas: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Ventajas: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
Ventajas: "I loved the service, and comfort"
Desventajas: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Ventajas: "Considerate Staff"
Desventajas: "Business would be better; customs in Seoul are very slow."
Ventajas: "great staff... treat you like a king"
Ventajas: "Polite, attentive crew"
Desventajas: "Lie flat seats on the 777 did not go completely flat."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Boarding was made easy by my status"
Desventajas: "Seats weren't comfortable. Crew were rude."
Ventajas: "food selection & crew courtesy"
Desventajas: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Ventajas: "Food not too bad, plenty of beverages."
Desventajas: "Nothing not to like."
Ventajas: "Service was good... Entertainment and food was on par with what I expected"
Desventajas: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Ventajas: "Good service. All attendants and crews were nice and friendly."
Desventajas: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ventajas: "Great leg room and wonderful flight staff. Coffee was excellent."
Desventajas: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ventajas: "Clean rest rooms Friendly attendants comfortable leg room"
Desventajas: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Ventajas: "The crew and entertainment."
Desventajas: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Ventajas: "Seat comfort, space, and service."
Desventajas: "Nothing was disliked on return flight"
Ventajas: "Everything was good and the price was proper."
Desventajas: "I think, any flight should have some more movies, music, and other entertainment."
Ventajas: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Desventajas: "No veggie food option despite ordering special meal."
Ventajas: "Boarding was very organized, service was excellent, plane was clean"
Ventajas: "Everything was good except the space for reclining."
Desventajas: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ventajas: "Friendly crew members, great food, and lots of entertainment choices"
Ventajas: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Desventajas: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Ventajas: "Good food. Good movies. Plenty of room."
Desventajas: "Long flight, nothing you guys can do."
Ventajas: "The crew went above and beyond."
Ventajas: "Nice crew!"
Desventajas: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Desventajas: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Ventajas: "The crew was great. I experienced great hospitality."
Desventajas: "The quality of meal."
Ventajas: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "The crew was excellent & seats were comfortable"
Desventajas: "Better boarding procedures. JAL is better."
Ventajas: "The food and the crew were great."
Desventajas: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Desventajas: "Movie catalog needs to be expanded"
Ventajas: "Plenty of legroom in economy."
Desventajas: "Vegan food option unimaginative. Tomatoes used in every dish!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Smooth boarding and smiley staff."
Desventajas: "No tv/ intertainment on the plane"
Ventajas: "The crew are all nice and helpful"
Ventajas: "The service...the food...the entertainmrnt....tq tq tq"
Ventajas: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Desventajas: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ventajas: "Excellent service."
Ventajas: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Desventajas: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Comfort was good"
Desventajas: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Ventajas: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Desventajas: "Didn’t care for the food nor movie choices."
Ventajas: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Desventajas: "The Hollywood entertainment options were limited and not very interesting."
Desventajas: "Everything perfect for me!"
Ventajas: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Desventajas: "Can't think of one thing."
Desventajas: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ventajas: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Ventajas: "Great service"
Desventajas: "Interior show signs of aging"
Desventajas: "No opción de español"
Desventajas: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ventajas: "Ample legroom and there is a good selection of food."
Desventajas: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ventajas: "Friendly and accommodating crew"
Ventajas: "Great customer service and very kind staff!"
Ventajas: "Polite attendants"
Desventajas: "small leg room......"
Desventajas: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Ventajas: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Flight was great."
Desventajas: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Ventajas: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Desventajas: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Ventajas: "Great movies!!"
Desventajas: "Terrible seats- difficult to find s confirtsble position."
Ventajas: "Great service, I'd definitely fly again."
Desventajas: "Wifi should be free"
Ventajas: "Not overcrowded"
Desventajas: "Short flight, needed to purchase food"
Ventajas: "Great star wars vessel. Very attentive staffs and flight attendants."
Ventajas: "Reliable service, clean cabin"
Ventajas: "The crew members were really nice and accommodating."
Desventajas: "Need more entertainment selections."
Ventajas: "Crew very attentive but not intrusive. Food very good."
Desventajas: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Desventajas: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Ventajas: "Movies selection is great. Seating space is comfortable."
Desventajas: "Boarding process could’ve been smoother"
Ventajas: "Amazing services and foods"
Desventajas: "The business class seat was great"
Ventajas: "All Crew members was friendly seats i found comfortable."
Ventajas: "crew were very friendly and helpful. flight was one of the best i’ve had"
Desventajas: "boarding at sydney was very confusing"
Desventajas: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Desventajas: "Reservation online"
Ventajas: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Desventajas: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Ventajas: "Amazing crew."
Desventajas: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Desventajas: "Seat space could be wider for working"
Ventajas: "Singapore airline is amazing, great service and quality entertainment."
Ventajas: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ventajas: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Desventajas: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Ventajas: "Punctual flight with friendly crew."
Ventajas: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Desventajas: "The toilets were very dirty"
Ventajas: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Desventajas: "Reclining seats tend to make me caustaphonic with the limited space"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Desventajas: "Some staff not courteous which surprised me"
Ventajas: "Boarding, friendly crew"
Desventajas: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ventajas: "The cabin crew was great."
Desventajas: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ventajas: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Desventajas: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Desventajas: "Stewardesses were a bit rude"
Ventajas: "Food and good service"
Ventajas: "The people were excellent."
Desventajas: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Desventajas: "The cabin was quite warm"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Food was delicious!"
Ventajas: "smooth service with refreshments"
Desventajas: "No working seat audio"
Ventajas: "Service is very good."
Desventajas: "Too warm/hot inside the cabin throughout the flight."
Desventajas: "My Vegan meal was terrible."
Ventajas: "Consistency of service, efficient"
Desventajas: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ventajas: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ventajas: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ventajas: "Crew is remarkable"
Ventajas: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Desventajas: "Wifi cost 12 bucks and hour."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Food & condition"
Desventajas: "Crew were unfriendly and rude"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Crew was very attentive and professional"
Desventajas: "Return flight the movies were the same as three weeks earlier."
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "Attentive Staff - Fabulous"
Ventajas: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Desventajas: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ventajas: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ventajas: "Everything else was good"
Desventajas: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Desventajas: "Earphones were poor and when replaced still did t work well"
Ventajas: "The crew were very friendly and responsive to all requests."
Ventajas: "The crew is consistently wonderful!"
Ventajas: "Good quick flight"
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Desventajas: "Food in business class and more choice of movies"
Ventajas: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Desventajas: "No complaints!"
Ventajas: "Crew good, seat pretty comfortable"
Desventajas: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Ventajas: "They took care of you. Meals were good. Excellent airline"
Ventajas: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Desventajas: "Food was mediocre. Coffee and tea were like warm or cold."
Ventajas: "Good food"
Desventajas: "Why so cold in the cabin!"
Desventajas: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Free drinks and snacks"
Desventajas: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Skycouch a MUST for long haul flights."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "friendly staff, ease of boarding"
Ventajas: "Very friendly and helpful Flight attendants. Food was good."
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ventajas: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Desventajas: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ventajas: "All the attendants were wonderful."
Desventajas: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "Cool temps in plane"
Ventajas: "smooth flight, good treats, great legroom and fun crew!"
Desventajas: "Lo perdí"
Ventajas: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Desventajas: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."
Desventajas: "Unclear check in counter"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Ventajas: "Excellent service, prompt attention, really great flight experience"
Desventajas: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Ventajas: "Everybody was so helpful and friendly. The seating was quite pleasant although my boyfriend and I are used to staying next to each other. The entertainment was extensive keeping anybody busy for a long flight and the menu was broad enough and good quality. This is the way all flights should be!"
Ventajas: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Ventajas: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Desventajas: "See above. Plus it was a rough turbulent flight."
Desventajas: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Ventajas: "Tons of free movies."
Desventajas: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."