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Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."

Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"

Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"

Desventajas: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."

Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"

Ventajas: "It was our first international flight and everything was fine."

Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"

Ventajas: "flight crew service and timeliness of the flight, email update on flight status"
Desventajas: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"

Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."

Ventajas: "The comfortable aircraft and its services"

Ventajas: "everything"
Desventajas: "nothing"

Ventajas: "very accommodating for handicap"

Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."

Desventajas: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."

Desventajas: "The seat is small"

Ventajas: "The plane was clean and the staff was great."

Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"

Ventajas: "Excellent Service super"

Ventajas: "First class on Korean long haul does not disappoint!"
Desventajas: "Nothing not to like"

Ventajas: "food selection & crew courtesy"

Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"

Desventajas: "I can't flight. What happened?"

Ventajas: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Desventajas: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."

Ventajas: "The service provided was of a high standard. See the comments mentioned above,"
Desventajas: "The reading light has to be a bit more directed to the person sitting in the aisle seat."

Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"

Ventajas: "It was very good and I am exciting to get back with Korean air too!"

Ventajas: "Great service and decent food, clean new plane!"

Ventajas: "Timely and professional services,well polite and corteous staff"

Desventajas: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."

Ventajas: "Just about everything"
Desventajas: "In priority class the space was narrow when accessing the aisle from the window seat"

Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"

Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"

Desventajas: "None"

Desventajas: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"

Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."

Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."

Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."

Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."

Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."

Ventajas: "Food"
Desventajas: "Boarding and long waiting time after arriving at the airport"

Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Desventajas: "Nothing"

Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"

Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."

Ventajas: "The take off and landing. Pilots are very good."
Desventajas: "The restroom lacks basic tissue and paper cups."

Ventajas: "Everything"
Desventajas: "Nothing"

Ventajas: "The crew was very respectful and nice"
Desventajas: "More movie selections"

Desventajas: "The turbulence was terribly frightening."

Ventajas: "Nice crew!"
Desventajas: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"

Ventajas: "Seat spacing is actually sane - so much better than US airlines"
Desventajas: "turbulence"

Ventajas: "Los asientos no son cómodos"

Desventajas: "Me dejan sin palabras es una mala malicima experiencia con esta aerolínea quise cancelar mi vuelo y nadie se hizo responsable ni no tienen ningún numero de teléfono donde comunicarce el cliente que pena"

Desventajas: "Variedades de esna y jugos"

Ventajas: "todos muy amables"

Ventajas: "Nada."
Desventajas: "Puntualidad y responsabilidad"

Ventajas: "Nada"
Desventajas: "Tener un piloto para el vuelo"

Ventajas: "Todo, especialmente el entretenimiento"
Desventajas: "La comida, muy floja"

Ventajas: "Fue rápido y avisaron cualquier inconveniente a tiempo"
Desventajas: "Había una trabajadora que no sonreía mucho y hacía mucho frío en el avión"

Ventajas: "Me gustó la comida y la calidad del servicio"
Desventajas: "estuvo en general muy buen servicio. Hacia mucho frío y la comodidad no fue la mejor en cuanto al momento de dormir"

Ventajas: "El personal muy amable y a pesar de que se retraso el vuelo todos mantuvieron la calma y lo manejaron muy bien. El asiento no está mal, es cómodo."

Ventajas: "No me gusto nada. El vuelo se retrasó. Perdimos la conexión. Nos dieron abordaje en Aeroméxico y Aeroméxico no nos dejó subir. Nadie se hacía responsable. Terrible todo. Un vuelo que salía a las 11 am de las vegas y llegaba a las 7 a México se convirtió hasta la una de la mañana. Terrible trato de"
Desventajas: "Todo"

Ventajas: "Muy puntuales."
Desventajas: "Mi asiento fue el último y no se me permitió tener otra opción."

Ventajas: "Tripulación buena .."
Desventajas: "Me cancelaron como 5 veces mi vuelo de JFK a Buffalo Nueva York... pase más de dos noches esperando en el aeropuerto y no me quisieron proporcionar una habitación de algún hotel o algo para por lo menos tomar un baño..."

Ventajas: "La atención del personal"
Desventajas: "Todo wstuv6muy b Todos los servicios fueron excelente,"

Ventajas: "Muy puntual"
Desventajas: "En tierra en NY, muevan más autobuses."

Ventajas: "La tripulación muy bien."
Desventajas: "El personal del aeropuerto pésimo, te hablan de la peor manera. El vuelo de Atlanta a Costa Rica se canceló y simplemente dijeron mañana sale a las 7am y no hay hotel ni cena, tratan a los turistas como perros."

Ventajas: "Ante los problemas dieron respiesta"
Desventajas: "Nada"

Ventajas: "Vuelo salió a tiempo"
Desventajas: "Que avisen antes que el vuelo fue operado por otra aerolínea , no fue delta."

Ventajas: "Las películas"
Desventajas: "Los snack"

Desventajas: "Por poco pierdo la conexión."

Ventajas: "El sistema de entretenimiento, las almohadas y cobija"
Desventajas: "La comida"

Desventajas: "Estuvo bien"

Ventajas: "La tripulación es la mejor."
Desventajas: "Todo muy bien"

Ventajas: "Todo normal."
Desventajas: "Fue un vuelo casi low cost, muy miserable los aperitivos, y ni siquiera se tomaron la molestia de entregarme un auricular a pesar se haberlo pedido. Un vuelo de cuatro horas muy aburrido."

Ventajas: "La tripulación"
Desventajas: "Control de maletas de cabina"

Ventajas: "Pantallas con peliculas"
Desventajas: "Asientos hiper pequeños, muy incomodo!"

Desventajas: "No es lo que compré. Asientos pesadísimos uno del otro, casi sin espacio para piernas. Cuberteria y platería de plástico, nunca entregaron los accesorios Tumi, las mantas NO son las anunciadas. En fin, un engaño."

Ventajas: "La puntualidad"
Desventajas: "Se perdió tiempo acomodando los equipajes, que los pasajeros entren al avión con menis maletas."

Ventajas: "La puntualidad excelente"
Desventajas: "Me rompieron el equipaje de correa"

Ventajas: "El servicio a bordo es excelente y los agentes en sala siempre estuvieron pendientes de mis necesidades. Me permitieron abordar antes ya que tengo una cirugía reciente."
Desventajas: "Nada."

Ventajas: "Todo"

Ventajas: "Take off on time, arrived early, pleasant flight attendant"
Desventajas: "Had to sit on tarmac after arriving early"

Ventajas: "Han mejorado mucho la calidad del servicio especialmente respecto a la comida y el entretenimiento a bordo. Estéticamente se ha renovado suficiente. El.avion bastante nuevo."
Desventajas: "La comodidad de Economy es escasa. Es difícil descansar un vuelo nocturno en esos asientos."

Ventajas: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Desventajas: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Ventajas: "Todo a tiempo y los aviones de Delta muy cómodos. Lo mejor INTERNET gratis para whats app."

Desventajas: "A mi no me gusta la distancia para reclamar la maletas, la television no fuàncionaba"

Desventajas: "Customs never to hire more agents to work in the early mornings."

Ventajas: "On time, and pleasant flight. Flight attendants were first class: very competent."
Desventajas: "I slept all the way, so can’t say whether anything went wrong with the flight."

Ventajas: "La atención del personal fue muy buena."
Desventajas: "El vuelo se retraso 1 hora y la comida estuvo horrible."

Ventajas: "El abordaje muy rápido sencillo, todos los pilotos de delta siempre salen a recibir a sus pasajeros."
Desventajas: "Pasó exactamente lo mismo que en el vuelo anterior una persona ya estaba sentada en mi lugar y en esta ocasión traté de decirle, pero la pasajera me ignoró o no me entendía"

Ventajas: "La comodidad del avión la atención del personal y el proceso de abordaje súper rápido un vuelo muy cómodo y tranquilo"
Desventajas: "No checan los asientos, cuando llegue a mi lugar asignado ya había dos personas sentadas y una de ellas estaba en mi lugar no comenté nada poe respeto ya que eran personas mayores a mi"

Ventajas: "Excelente horario para viajar a Monterrey, El vuelo no estaba saturado y fueron muy puntuales"
Desventajas: "NA"

Desventajas: "Me abrieron y revisaron la valija. Incluso teniendo un candado, lo rompieron y la cerraron con un precinto."

Ventajas: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Desventajas: "Lo que no me gusto que al momento de llegar a Atlanta si le dieron una silla de ruedas pero no hubo quien la llevara a la salida!!!!"

Desventajas: "Muy estrecho"

Ventajas: "Pantalla con música y películas"
Desventajas: "Espacio entre asiento y asiento de adelante demasiado chico"

Ventajas: "El vuelo salió puntual. Buena experiencia en general."
Desventajas: "El vuelo salió puntual. Buena experiencia en general."

Ventajas: "El vuelo de Deltavse demoró casi 2 hs. Nadie del personal quiso ayudarme para evitar perder la conexión en JFK, porque no había comprado el billete con Delta. Perdón el vuelo, me costó dinero. Delta es una empresa de pésimo servicio"
Desventajas: "No hubo comida como servicio"

Ventajas: "Vuelos a tiempo Personal amable"
Desventajas: "Maletas no incluidas en precios"

Desventajas: "Todo muy bien"

Desventajas: "Todo muy bien"

Ventajas: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Desventajas: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"

Desventajas: "El sistema de entretenimiento es viejo del 747 no funciona. La variedad de películas es muy pobre, comparado con otras aerolíneas. También la comida fue mediocre a mala."

Ventajas: "La tripulación fue muy amable"
Desventajas: "Todo fue perfecto"

Ventajas: "Todo fue excelente"
Desventajas: "En realidad no lo sé, el viaje fue muy bueno"

Ventajas: "Comfortable and Clean"

Ventajas: "Tripulación. Servicio. Tranquilidad"
Desventajas: "Comida"

Ventajas: "Pude hacer el UpGrade a una categoría superior un rato antes de la partida del Vuelo."
Desventajas: "El menu de la cena"

Ventajas: "La responsabilidad en los horarios de partida."
Desventajas: "La tripulación solo habla idioma alemán o Ingles. Se podría capacitar al personal en idioma español también."

Ventajas: "Seat super comfortable!"
Desventajas: "Food service could've been better"

Ventajas: "The crew was excellent"
Desventajas: "N/A"

Ventajas: "Plenty of room in economy plus."
Desventajas: "The ambient temperature was a bit too warm."

Ventajas: "Se demoró más de 2 hrs y perdí la conexión trasncontinental. El servicio lo dió otra aerolínea pequeña, asociada a Lufthansa y nunca nos dijeron, buscamos el vuelo en pantallas por Lufthansa y nunca se anunció que era por la otra línea casi perdemos ese vuelo por cero atención o información"
Desventajas: "Avisar cuando sea operado el vuelo por otra aerolinea. Ser puntuales por las conexiones."

Ventajas: "The crew were nice and the service very good. The layover was short."
Desventajas: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."

Ventajas: "Very friendly, helpful and communicative crew."
Desventajas: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."

Ventajas: "La atencion del personal"
Desventajas: "Al hacer el check in, la forma de distribución de la página es diferente a la del avien en que nos enviaron y me dieron otros asientos diferentes de como los había solicitado"

Ventajas: "La tripulación fue muy atenta!!"
Desventajas: "Todo estuvo muy bien"

Ventajas: "Son mil veces mejores que united"
Desventajas: "Su comunicación en cabina"

Ventajas: "United es pésimo. No lo vuelvo a usar"
Desventajas: "United no tiene procesos y. nos tuvieron con el Vuelo atrasado. Cambiando puertas y el avión lo cambiaron. Luego el Siguiente nos regredaron a media hora de vuelo. Finalmente nos mandaron a un hotel. Al día siguiente el vuelo salió atrasado y hubo nuevamente incertidumbre con las puertas de salida"

Ventajas: "El boeing 747 es excelente"
Desventajas: "La atención de un par de azafatas al no saber español no fue bueno el trato, mientras que con otra azafata no hubo problemas y nos ayudo a poder cambiar de asientos ya que eramos 5 personas y nos dieron los 5 asientos separados aun estando con niños"

Ventajas: "Me encanta el aeropuerto de Munich , de oos mejores del mundo"

Desventajas: "todo muy bien excelente servicio!!"

Desventajas: "Funcionamiento muy lento del programa de entretenimiento a bordo."

Desventajas: "Asientos demasiado estrechos para un vuelo de 10 horas."

Ventajas: "Muy amables todo el personal, counter, sala de embarque y avión"
Desventajas: "Fuen un 340.. Parecen insuficientes los baños para un vuelo largo"

Ventajas: "La tripulación fue excepcional"

Desventajas: "Impossible to do beter."

Ventajas: "era un avión muy pequeño, no se podía esperar mucha comodidad y era un vuelo corto, no hay mucho que decir"

Desventajas: "La comida."

Ventajas: "Smooth flight"
Desventajas: "Stop overcharge people for 1 luggage :( very disappointed"

Ventajas: "La atención de la tripulación"
Desventajas: "La comodidad de los asientos, era difícil poder dormir."

Ventajas: "Todo correcto, dieron tentenpie. No pidieron dni al embarcar solo passbook. Dni en facturacion solo, mas rapido."
Desventajas: "Todo ok"

Ventajas: "El vuelo salió en hora"

Ventajas: "La atención de las azafatas!"

Desventajas: "WiFi didn’t work most of flight and when it did required payment."

Desventajas: "Muy corta transferencia entre el vuelo Mexico - Munich y el vuelo Munich ademas de que el vuelo Mexico - Munich salio con 20 minutos de retraso, el personal de lufthansa no me ayudo a facilitar mi movimiento a traves del aeropuerto."

Desventajas: "There was hardly any communication about the delay."

Desventajas: "I didn’t like selection on movies"

Ventajas: "Llegamos a tiempo"
Desventajas: "Hubo bastante lío por overbooking"

Ventajas: "Tout était impeccable."
Desventajas: "Nothing"

Ventajas: "La seguridad hacia el personal y a los pasajeros, que me asegura la calidad"
Desventajas: "Que, dado que me reprogramaron el viaje por otra empresa, mi valija no fue cargada a ese avión. La estoy esperando"

Ventajas: "Good staff and food."
Desventajas: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."

Ventajas: "N/A"
Desventajas: "It didn't happen"

Ventajas: "Embarque muy rápido, todo en hora y vuelo muy tranquilo"

Ventajas: "La comida, el Avon nuevo, Los baños"
Desventajas: "El espacio"

Ventajas: "El servicio del personal"
Desventajas: "No tiene ningún entretenimiento a bordo"

Ventajas: "El vuelo fue muy calmado, excelente atención"
Desventajas: "Por ser alto el espacio de las sillas dificulta la comodidad en un viaje"

Ventajas: "Los pilotos son excelentes no se sienten cuando despegan y aterrizan"
Desventajas: "La demora que tuvimos como tampoco la comida. No tiene entretenimiento el vuelo."

Ventajas: "Service, food, and entertainment was great!"
Desventajas: "Nothing."

Desventajas: "Entertainment"

Desventajas: "b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me."

Ventajas: "Simple, easy, fast."
Desventajas: "Small waiting area."

Ventajas: "Entertainment is realism N/A. Overall good value. Too bad about Newark and not NY"

Ventajas: "Good service by Genevieve, Sean, Chris, Kevin. Thanks."

Ventajas: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Desventajas: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."

Desventajas: "Crew member was argumentative and not helpful"

Ventajas: "At least on time."
Desventajas: "Air craft was so old."

Ventajas: "+++"

Ventajas: "Accessibility of canadian flights"
Desventajas: "Nothings"

Ventajas: "Lounge with free drinks (soda, coffee, water) and cookies/snacks! Glass drinks glasses on the plane! And leg room!"

Ventajas: "Easy flight out of Bully Bishop. Love the terminal service in Toronto. Free espresso, drinks, and snacks! On flight service in wonderful! Nice attendants, free wine, cozy chairs."
Desventajas: "Flight was delayed."

Ventajas: "Boarding, my carry on got to go in the hole. Nice not to have to muscle it around. Personnel were so nice."

Ventajas: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Desventajas: "The flight was delayed over twenty minutes and the gate changed."

Ventajas: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Desventajas: "There really is nothing to complain about."

Ventajas: "Love the snacks and drinks, and flight attendants were friendly. Boarding and take-off were very prompt and efficient! The music the airplane plays over the loudspeakers was a nice touch."
Desventajas: "The flight was delayed but there was no communication about this. It would have been nice to have an update, just to know what was going on (especially since the flight prior was cancelled due to weather). The flight attendants also mentioned bad turbulence several times, which can make guests a little uneasy. I'm not sure how you get around this, and it's good to have a heads up, but the consistent reminders can be scary."

Ventajas: "Friendly service."

Ventajas: "Timeliness and free drink and snack on plane and at airport. Our flight had some tech problem with plane and it was quickly dealt with. We had delay, but communication was good and delay was just and hour and half"

Ventajas: "Always delayed. Took 7 hours to fly from Montreal to Chicago with change in Toronto. A bit disappointing"

Desventajas: "I needed to get to Boston that day so I woke up @ 5AM for that. I arrive at the airport only to find out that the Porter airplane just "didnt arrive from last night, we're so sorry". I asked that I get to Boston the same day - that's why I purchased the ticket. The crew said "they're so sorry all flights are booked". They could either have us get a later flight (not to arrive on the same day) or refund us and have us find another airline. We asked that they take care of our flights themselves - even with other airlines. They politely but categorically refused. We got our money back and flew with Westjet, and will likely never fly with or recommend Porter again."

Desventajas: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."

Ventajas: "One of the most pleasant flights I ever had!"

Ventajas: "Comfortable experience. Porter Airport offered great city views of Toronto."

Ventajas: "Fast boarding"
Desventajas: "The landing was a bit rough"

Ventajas: "The crew was great, which is not what I had expected of a crew stuck on a turboprop. A glass of wine and some snacks are included."
Desventajas: "My morning flight was canceled. Had I not checked the Porter website I would not have known, and would have been stuck at the airport for 8 hours until my rescheduled flight. I received a notification 90 minutes before departure indicating that it was canceled, but was not given a reason why (was it the weather? did the plane not make it to the airport the night before?)"

Ventajas: "Free alcohol and snacks! They don't skimp on drinks - you get a full water bottle, full can of soda, fairly large glass of wine, full can of beer - whatever you choose. Crew was extremely pleasant, kind and helpful."
Desventajas: "Planes were small propeller planes. Not a bad thing, just not my first choice."

Ventajas: "I liked that there were free snack in the lounge and wine on the plane. The ticket agent was very helpful when the customer service phone line failed terrible. She saved me from writing in a scathing letter on how terrible my experience with customer service."
Desventajas: "I didn't like how my flight was delayed for 3 hours because of rain that wasn't in the area of where I was or going. FOR BOTH OF MY FLIGHTS! I didn't like how I was offered a $50 voucher for being diverted to Hamilton after all that time, which I was originally told that was good for a year and then found out it is only good for 6 months and non-transferable. Now I have a voucher I'm not gonna use in the specified time frame nor gan I give it to someone who frequents the airline."

Ventajas: "Excellent. Polite service, free (and tasty) food + beverages, (dry and otherwise) comfortable seats, other customers polite, bilingual announcements, fast + efficient. Really impressed! Good price too."
Desventajas: "Nothing, really! No in-flight entertainment besides a magazine, but all short flights anyway."

Desventajas: "The flight was delayed and they didn't even send a representative to the gate to let people know. I had to go down to another gate to ask about it. When people missed their connections they didn't even rebook them, they gave them a pamphlet with a 800 number to call."

Desventajas: "Delays"

Ventajas: "The service was very good and the airplane"
Desventajas: "Half hour delay in Montreal"

Ventajas: "Free drink"
Desventajas: "Old dirty plane, very noisy, poorly maintained, late"

Ventajas: "Free drinks and snack"
Desventajas: "Old dirty plane, very noisy, poorly maintained, late"

Ventajas: "zero."
Desventajas: "Delays are usual with Porter. Every time I fly Porter there are delays. One on leg I made the connection, the gate was still open, the screen said "final boarding call" and at the gate the lady said "sorry we gave away your seats". The lady handling all of the Porter affairs did not have a reasonable response for giving away our seats she just said "we didn't think you would make the flight", but apparently we did make the flight. Horribly unprofessional in every way. She did compensate us with a 15.00 dollar food voucher, but I would much rather have been on the flight I actually made, instead of having my seat given away."

Ventajas: "Overall it was great"

Desventajas: "2 1\2 hours late on an 1 1/2 flight"

Desventajas: "This plane departed in late. We didn't know what will happen with the second flight. We asked but the situation was not clear."

Ventajas: "Thank god, I found a gentleman at a different counter to help me. The lady at the counter said "not my problem as I did not cancel your flight, its the airline" !!!! Totally unprofessional"
Desventajas: "I booked an emergency ticket in the morning for a late flight to get in to newark for my sister's surgery the next day. The flight got cancelled, no email sent to me even though service counter people kept saying that they did. I am at the airport in a long line with only one counter open and the rep not even bothering to help me. I am a 60 year old from another country and have knee problems. Thankfully someone took mercy on me and helped me out to catch another flight so I could leave. Its unfortunate that flight cancellations happen in such a way without making sure the passengers are all contacted and alternatives made for them. it is also unfortunate the airport only does porter airlines and there are no other flights that can be made available when flights get cancelled"

Desventajas: "This is a mediocre review because this was a flight that got pushed earlier due to Porter Airlines."

Ventajas: "Loved the vegetable chips for snacks!"

Ventajas: "Lenient enough on gate check baggage and complimentary drinks are rare these days. Pleasant first experience with Porter."
Desventajas: "Small, older plane."

Ventajas: "Free snacks, drinks."
Desventajas: "Nearly 2 hour delay :("

Ventajas: "Glassware and snacks provided"
Desventajas: "Significant delays and lack of clear communication by staff"

Ventajas: "Service was very good. Air hostess was courteous"

Ventajas: "Service was very good. Air hostess was courteous"

Ventajas: "The flight itself was fine."
Desventajas: "Our takeoff was delayed 3.5 hours because the plane was 'too warm to board.' This meant that I was stranded in Billy Bishop airport, which is a very small airport without much to do, while waiting for updates. Updates typically consisted of, "We should be able to board in about 10-15 minutes once the plane cools down." and then we would wait another hour for an update. We were offered a $50 food voucher for the small cafe 5 minutes before the cafe closed up shop. We were also offered a $50 voucher on Porter Airlines, which is an airline I have never flown before and don't intend to fly again."

Ventajas: "Speed and chips"
Desventajas: "Newark airport...."

Ventajas: "Glasses made of actual glass were a nice touch."
Desventajas: "The ground crew in Toronto could use some customer service training (one man at the lounge counter was lovely.) We were hearded like cattle, it seemed extremely disorganized and overall not a pleasant experience. No plugs for charging devices, no in-flight entertainment options."

Ventajas: "The complimentary coffee and water were a nice touch; just a very civilised way of treating passengers. Your lounge is terrific; the view great. Pleasantly surprised by the fact that you offer complimentary spirits on your Toronto-NYC flight -- an astonishing outlier in North America!"
Desventajas: "REALLY don't like the fact that international passengers who aren't US or Canadian passport holders can't web check in and reserve seats online. Couldn't you at least allow us to reserve a seat, if not actually web check in in advance? That way we wouldn't get relegated to crappy, leftover seats after everyone else has had a go at them! Finding power plug outlets for laptops in your Toronto lounge is a challenge. Elderly people have to bend down, peer under chairs, if they're lucky to see an outlet. Please consider designing accessible outlets that don't require strenuous bending, and a larger number of them. Disappointed that you don't as yet have European and Southeast Asian airline frequent flier network tie-ups. Qantas is good, but limited."

Ventajas: "The service, crew, complimenatry snacks, and everything about flying with a non u.s. company is just great."

Ventajas: "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Desventajas: "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."

Desventajas: "Flight got cancelled. Still not to Vancouver. Wasted a whole day traveling, about 19 hours due to delay, canceling and try to get rebooked. West Jet does not run on time."

Ventajas: "A flight is a flight, nothing to write home about - a mode of transportation."
Desventajas: "Weather and deviated disarrangements tainted our vacation."

Desventajas: "I was delayed a few houts.they could let me fly earlier."

Desventajas: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."

Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"

Ventajas: "I slept throughout the flight"

Ventajas: "Timing"

Ventajas: "I liked the price for my flight however I booked using my AirMiles."
Desventajas: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."

Ventajas: "No entertainment (short flight)"
Desventajas: "Check in was quick and efficient"

Desventajas: "Delayed"

Ventajas: "It was smooth right from booking online uptil reaching destination"
Desventajas: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"

Ventajas: "Everything was good"
Desventajas: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"

Ventajas: "My first experience with West jet very enjoyable i would recommend!"

Ventajas: "We were late getting to YUL because of traffic, and a West Jet employee went above and beyond to make sure we made it on our flight even though we missed the cut-off time."

Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"

Desventajas: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."

Desventajas: "Los televisores del avión no funcionaban"

Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"

Desventajas: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."

Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."

Ventajas: "Free wine and beer."
Desventajas: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."

Ventajas: "Great service, on time, comfortable seats."
Desventajas: "Could improve the snacks quality."

Desventajas: "Everyrhing was great"

Ventajas: "Leg room"
Desventajas: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Desventajas: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."

Ventajas: "Friendly staff"
Desventajas: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."

Ventajas: "Crew was great."
Desventajas: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"

Desventajas: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."

Ventajas: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"

Desventajas: "Connecting flight was cancelled."

Ventajas: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Desventajas: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Ventajas: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Desventajas: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."

Ventajas: "NOTHING"

Ventajas: "all the service was very good to us"

Desventajas: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"

Ventajas: "The free drinks and snack"
Desventajas: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."

Ventajas: "Very positive and smooth experience. Love the app and free wine!!!"
Desventajas: "None that I can think of. I recommend this airline to anyone."

Ventajas: "Comfortable seating and a plug for my phone"
Desventajas: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"

Ventajas: "Friendly crew, efficient"
Desventajas: "Delayed boarding."

Ventajas: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."

Ventajas: "The service was nice"

Ventajas: "They were very accommodating. I used the call back feature a few times. All agents were courteous and made it easy to complete transactions. Our family was travelling for my grandmother's funeral we called several times over the course of a few days to book for various family members."
Desventajas: "There was no communication/correspondence when the flight was delayed. They took contact numbers plus there was an email provided, yet nothing."

Ventajas: "Made it to toronto in time to catch my next flight"
Desventajas: "Flight was canceled Next flight was delayed 30 mins"

Ventajas: "It was a little tight seated in plus row but i should not complain because you don't get to sit beside anyone. Would like that they served tea since I was dying with a bad cold. Staff were professional and the head flight attendant took charge of the plane very professionally. I'll fly again with west jet because air Canada crew can be miserable."

Desventajas: "TWO gate changes and several delays later, we finally got to Toronto."

Ventajas: "The assistance of the WestJet agent"
Desventajas: "I was held by the American immigration for over 30 minnqnwnnni missed the flight"

Desventajas: "Flight delayed by 30 minutes"

Ventajas: "Much friendlier than their Canadian competitors. Efficient boarding. Caring crew: One flight attendant gave a passenger part of his own breakfast when she wasn't able to eat her nut-containing snack because a nut allergic passenger was on board. Like the power stations at each seat with USB and AC connections."
Desventajas: "The coffee was very weak. More like brown water than coffee. Food choices were very limited. The entertainment system, available by App on my ipad, worked, but intermittently."

Ventajas: "Plus seating is worth the extra cost on this type of flight."