Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "flight didn't even happen"
Ventajas: "Crew was amazing, food was great."
Ventajas: "Professional and friendly crew. Food was excellent"
Ventajas: "Crew was professional and friendly"
Desventajas: "Continuous improvement"
Ventajas: "I had a nice exit row seat so that was nice"
Desventajas: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Ventajas: "JAL flight crew were excellent and friendly"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Sturdest were very kind"
Desventajas: "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
Ventajas: "Great crew. I easy transfer!"
Desventajas: "Food was not great."
Ventajas: "everything went well. food and service was great."
Desventajas: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Ventajas: "We had a 4,5 hours delayed.. :("
Ventajas: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Desventajas: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Ventajas: "That I probably won’t have to deal with AA for a while."
Desventajas: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ventajas: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Desventajas: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Ventajas: "Excelent good service.Staff are friendly."
Desventajas: "Almost i like everything"
Ventajas: "Courteous and professional flight attendants"
Desventajas: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Ventajas: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Desventajas: "Entertainment system went down but the staff fixed it."
Ventajas: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Desventajas: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Ventajas: "First about the price of the ticket, and the survis in the plane"
Desventajas: "Actually nothing is my dislike things."
Ventajas: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Desventajas: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Ventajas: "The flight crew was incredibly kind and attentive"
Desventajas: "I wasn't able to pre-select my seat."
Ventajas: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Desventajas: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Ventajas: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Desventajas: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Ventajas: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Desventajas: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Ventajas: "Service was amazing. Flight attendants were very..attentive!"
Desventajas: "Everything was great!"
Ventajas: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Desventajas: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Ventajas: "Very nice , good service"
Ventajas: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Desventajas: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ventajas: "Curteous and pleasant."
Desventajas: "All packed the plane. Tight."
Ventajas: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Desventajas: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ventajas: "prompt check in , ample baggages allowances, food and overall steward services."
Ventajas: "Food was quite good."
Desventajas: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Ventajas: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Ventajas: "excellent seat space, friendly flight attendants, would fly with JAL again."
Ventajas: "Everything was on time. Crew was outstanding."
Desventajas: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Ventajas: "Service & seats are great."
Desventajas: "The connections were a bit late, making the long trip longer!"
Ventajas: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Desventajas: "Seats don't recline far enough for comfort. I would trade this for leg-room."
Ventajas: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Desventajas: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
Ventajas: "Great friendly staff, good food, good entertainment."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Ventajas: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was amazing, food was filling & plentiful."
Desventajas: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Ventajas: "Crews are friendly"
Desventajas: "Need more food"
Ventajas: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Ventajas: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Ventajas: "Never take it"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Desventajas: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service was great"
Desventajas: "Sound on entertainment system did not work"
Ventajas: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ventajas: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Desventajas: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ventajas: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Desventajas: "Same as above"
Ventajas: "The service and attention of the ANA flight attendants seemed genuine."
Ventajas: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Desventajas: "Very limit kids entertainment"
Ventajas: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Attendants were friendly."
Desventajas: "Flight was late."
Ventajas: "Staff are super kind."
Ventajas: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ventajas: "Same as above"
Desventajas: "Same as above"
Ventajas: "free movies"
Desventajas: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Ventajas: "Good food and onboard service."
Desventajas: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Ventajas: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Desventajas: "There was nothing I did not like."
Desventajas: "No opción de español"
Ventajas: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Desventajas: "nothing everything was awesome hope I fly ana again sometime ."
Ventajas: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ventajas: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Desventajas: "The food. Though it's Halal but very poor quality you should have to improve it."
Ventajas: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Ventajas: "The ANA stuff at Chicago airport is nice and helpful"
Desventajas: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Ventajas: "Everything is perfect!"
Ventajas: "Excellent service!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "It was an awesome flight, very nice and great service,"
Ventajas: "The food and disipline on boarding the passangers according to their classes"
Ventajas: "Almost everthiny good job keep it up, excellent !"
Ventajas: "Onbaord Crew hospitality"
Desventajas: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ventajas: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Ventajas: "Everyone was super polite"
Ventajas: "Snacks, Timings, beverages, entertainment."
Desventajas: "Space, main course food"
Ventajas: "I liked the friendliness of the staff. The overall service was very nice!!"
Desventajas: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Desventajas: "Food and entertainment"
Ventajas: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Desventajas: "Taking care more about suitcases customers"
Ventajas: "korean air is always great, service was awesome"
Desventajas: "Movie selection was a tad bit small"
Ventajas: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Desventajas: "As with other airlines, flying coach is uncomfortable."
Ventajas: "The music of kpop"
Desventajas: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Ventajas: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Desventajas: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Ventajas: "Service was great and flight landed safe. Korean food was delicious."
Ventajas: "Overall flight journey is better."
Desventajas: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Ventajas: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Desventajas: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Desventajas: "Korean air business class does not match their standards any more"
Desventajas: "A little bit crowded"
Ventajas: "Crews are excellent."
Desventajas: "Toilet floors were dirty and wet."
Desventajas: "They need to offer more water on the flight. Had to keep asking."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Desventajas: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Desventajas: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ventajas: "The service"
Desventajas: "The width of the seats"
Ventajas: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ventajas: "They have a enough space even economy’s seat."
Ventajas: "The staff"
Desventajas: "Business would be better"
Ventajas: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Ventajas: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Desventajas: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Good customer service"
Ventajas: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Desventajas: "Uncomfortable seats"
Ventajas: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Desventajas: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Food was definitely above average. Cabin service was good."
Desventajas: "Not took off on time. No explanation or apologies from the captain."
Ventajas: "I've flown all over the world and it literally was the best flight I've ever had."
Ventajas: "Boarding was very organized, service was excellent, plane was clean"
Ventajas: "service, food and great staff"
Desventajas: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Desventajas: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Desventajas: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Ventajas: "Smooth flight"
Ventajas: "Good food...good service.."
Ventajas: "The time is not delayed"
Ventajas: "The flight staff is always a pleasure to fly with."
Ventajas: "Customer service wss great! Good food. Great entertainment."
Ventajas: "Crew was great"
Desventajas: "Food sucked, small seats"
Ventajas: "Service was attentive, food was appetizing and it was a good experience overall."
Ventajas: "Same as above"
Ventajas: "Got a free upgrade to business class, lovey airline."
Ventajas: "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
Desventajas: "From Seoul to Atlanta, it was weird that they woke everyone in business class up to serve a meal 5 hours before landing (6pm Seoul time, 4am Atlanta time.) The seats were outdated and are not comparable to other premium airlines."
Ventajas: "Super good crew."
Ventajas: "Very comfortable; excellent service"
Ventajas: "Helpful with our 2 year old"
Desventajas: "Baby change area is very small"
Ventajas: "Movies selection is great. Seating space is comfortable."
Desventajas: "Boarding process could’ve been smoother"
Desventajas: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ventajas: "Crew was okay"
Desventajas: "Did not get the food I chose. Seats were not clean and clumsy"
Ventajas: "SQ always the best service"
Desventajas: "I recomended yo my friend"
Ventajas: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Ventajas: "Superb service."
Desventajas: "Meals were average for airlines"
Desventajas: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ventajas: "Everything, perfect flight"
Desventajas: "2.5 hour delay"
Ventajas: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Ventajas: "Entertainment ok but not newest, boarding smooth, food ok"
Desventajas: "Long waiting time for baggage, food not exceptional"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Desventajas: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ventajas: "Service by the crew was great"
Desventajas: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Desventajas: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Desventajas: "Some staff not courteous which surprised me"
Ventajas: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Desventajas: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ventajas: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ventajas: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Desventajas: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ventajas: "Crews were all nice, respectful and helpful!"
Desventajas: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Desventajas: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "everything is perfect"
Desventajas: "the food on Silk Air can be better"
Ventajas: "We started taxing 15 minutes before the departure time. This is great !"
Desventajas: "not much"
Ventajas: "Overall service, good leg space."
Desventajas: "We were seated in the same section with four babies."
Desventajas: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ventajas: "The friendliness of the staff, the food and overall the experience."
Desventajas: "That our bags weren't check in all the way to SEA"
Ventajas: "they even addressed me by name"
Ventajas: "The crew was very kind and helpful."
Desventajas: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Desventajas: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Food & condition"
Desventajas: "Crew were unfriendly and rude"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "Food was excellent, timely departure and arrival"
Desventajas: "Crew was not as friendly as I'm used to."
Ventajas: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Desventajas: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ventajas: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Ventajas: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Desventajas: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
La comida puede mejorar mucho.
Algunos pasajeros no tuvimos opción de elegir entre dos opciones de menú pues se había terminado una. El asiento es cómodo y el espacio para las piernas es bastante razonable.
Me gustó la puntualidad de llegada y las cortesías de la tripulación me siento bien a gusto creo que ya mi aerolínea favorita será american aeroline
Demasiadas postergaciones en retrado de mas 2 horas... q tuve q cambiar de vuelo
Pues estuvo agradable el vuelo
Que pueden cambiar de bolsitas de Doritos o palomitas de maíz 😋 es que las bolsas que dan son pequeñas gracias por su servicio
Ventajas: "Precio justo"
Desventajas: "Los asientos"
Ventajas: "American airlines es una aerolínea costosa y su servicio fue muy malo."
Desventajas: "Todo, desde la puntualidad hasta el manejo de servicio al cliente"
Desventajas: "Flexibles los cambios"
Ventajas: "Bueno normal sin contratiempos."
Desventajas: "Ya es hora que mejoren la alimentación."
Desventajas: "Las conexiones fallaron , tuve q abordar otro vuelo"
Desventajas: "Considerar el peso y volumen corporal de los pasajeros Porque debido a eso hay personas que invaden el espacio del asiento del lado e incomodan al pasajero"
Ventajas: "Higiene de aeronave."
Desventajas: "Entretenimiento y alimentos."
Ventajas: "Muy buena la atención"
Desventajas: "Todo muy bueno muy buena atención gracias"
Desventajas: "En la tripulación había una de las azafatas una señora ya grande de j os 50 años de un pésimo humor, siempre apurada y tratando mal a la gente. Nos paso a varios pasajeros en el vuelo."
Ventajas: "Nada la comida estaba fea y el personal de cabina poco Cortez"
Desventajas: "Que no nos hagan perder una hora y media por el retraso del vuelo, tenemos conexiones y planificamos nuestro itinerario con antelación justamente para evitar estos sobresaltos"
Ventajas: "Avión antiguo son tallas en el techo como un bus interprovincial, hay que modernizar"
Desventajas: "Si se paga un pasaje deberían darnos un mejore avión o acaso el dinero de uno no vale para que pongan un avión un poco más moderno, tampoco digo cómo emirates pero por lo menos las tv en los asientos, quién mira la tv a metros de distancia y en el techo, por favor"
Ventajas: "Muy bueno té ayudan en todo"
Ventajas: "Personal muy colaborador"
Ventajas: "el entretenimiento"
Desventajas: "la comida"
Ventajas: "Vuelo de 9 horas sin ningun tipo de entretenimiento. !!! Esuipamiento de más de 30 años. Da miedo !!!"
Desventajas: "No hay avión más viejo y vetusto q este. Vergonzoso que American A. mantenga un avión tan viejo y q trate tan mal a sus pasajeros. Que aunque viajen a Sudamérica pagan lo mismo que quienes viajan a Europa."
Ventajas: "Todo ok"
Desventajas: "Todo ok"
Ventajas: "Son muy amables"
Desventajas: "La comida"
Ventajas: "Sky,, excelente servicio y muy amable."
Desventajas: "No había auriculares para ver las películas, repartieron en las primeras filas y no habían más"
Desventajas: "No me dieron asiento hasta el último minuto"
Ventajas: "Puntualidad y buen servicio"
Desventajas: "Escalas menores"
Desventajas: "Mi maleta no llegó a Colombia"
Ventajas: "La eficiencia en el abordaje"
Desventajas: "El avión era realmente viejo"
Ventajas: "Asientos cómodos. Buena tripulación"
Desventajas: "Tuve que hacer trasbordo, y las conexiones estaban muy lejos una de la otra. Fue un poco angustiante ya que llegamos con los minutos contados."
Ventajas: "El personal de la aerolínea es amable"
Desventajas: "Retraso en la salida y llegada, la comida es regular"
Ventajas: "La atención y todo a tiempo"
Desventajas: "Todo me gustó"
Ventajas: "La tripulación solucionó amablemente todos los problemas surgidos."
Desventajas: "En el check in no se nos dió la oportunidad de elegir asiento, y no pudimos viajar junta toda la familia. No pudimos guardar el equipaje de cabina en nuestros compartimentos porque estaban ocupados por bultos del personal de vuelo o estaban precintados. Tuvimos que dispersar todo nuestro equipaje por todo el avión. Este echo se vio agravado porque otros pasajeros llevaron mas bultos de lo permitido. No nos llegó la ración de desayuno. Increíblemente se habían acabado. Gracias a la tripulación que sacó, no se de donde, algo de fruta, pudimos desayunar."
Ventajas: "El vuelo"
Desventajas: "No hay comida en vuelo internacional"
Ventajas: "Puntualidad abordaje"
Desventajas: "Pésimo espacio. Cortos cinturones de seguridad. Comida HORRIBLE! Entretenimientos basico y pocos. Personal súper serio y cansado. No volveré a viajar por American Airlines aunque haya ofertas. Uns pena"
Ventajas: "The aircraft, comfortable, and the fine and kind attention."
Desventajas: "The snack"
Desventajas: "Fue asignado por American airlines pero había que registrarse en el mostrador de lata..."
Ventajas: "Perfecto vuelo"
Ventajas: "Solo retrasos"
Desventajas: "Retraso De tres horas en la ida y el regreso"