El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "Waited way too long for my bags"
Ventajas: "crew was amazing"
Desventajas: "nothing. amazing flight"
Ventajas: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Desventajas: "The movie selection could have been much better for such a long flight."
Ventajas: "Seat super comfy"
Desventajas: "All okay"
Desventajas: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Desventajas: "I am satisfied with AA overall."
Ventajas: "The crew members polite and nice."
Desventajas: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Ventajas: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Desventajas: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Crew very helpful. Seat roomy."
Ventajas: "Everything ! Makes me what to travel to Japan more."
Desventajas: "I loved it"
Ventajas: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Desventajas: "Nothing. All was great"
Ventajas: "Very helpful and polite"
Desventajas: "I got a sore but comes the seat was not very padded"
Ventajas: "Friendly diligent staff"
Desventajas: "No announcement to acknowledge the bumpy ride"
Ventajas: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Desventajas: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Ventajas: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Desventajas: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ventajas: "Good space between seats. Cleanest of the restroom. Nice crew service"
Desventajas: "The crew kept accidentally bumping my chair and never apologized"
Ventajas: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Desventajas: "Can’t think of any thing"
Ventajas: "The drink which call Kiwi which taste was so nice."
Ventajas: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Desventajas: "Can't really say anything bad! It was great!"
Desventajas: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Ventajas: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Desventajas: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Ventajas: "Crew was very pleasant"
Desventajas: "Food was fair, not great."
Ventajas: "Boarding and crew"
Desventajas: "Lost luggage"
Ventajas: "food is above average."
Desventajas: "Cramped leg room for long flight"
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ventajas: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Desventajas: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ventajas: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Desventajas: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Ventajas: "Nice and quick flight, had a free space next to me on plane"
Ventajas: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Desventajas: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ventajas: "The flight went well and the 3 meals were interesting. The staff was professional."
Desventajas: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ventajas: "If I needed anything, they were on top of it. The food was very good for airplane food."
Desventajas: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ventajas: "Food was really good!!! It was way"
Desventajas: "Food is not that good"
Ventajas: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Desventajas: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Desventajas: "Free Wi-Fi would be nice"
Desventajas: "Some turbulence awoke us midway through the overnight flight."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Crew was very pleasant professional and caring."
Desventajas: "Seat bottoms could be more comfortable."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Plane is comfortable"
Desventajas: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Ventajas: "Good flight! Confirtable seats, polite crew."
Ventajas: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Desventajas: "Can't say that I have ANY complaints at all!!"
Desventajas: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Ventajas: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Ventajas: "Smooth and easy"
Desventajas: "Check in location not clear in the beginning."
Desventajas: "It is just a long flight and the middle economy seats are what they are."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "on time"
Ventajas: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Desventajas: "I got economy, the seats were uncomfortable"
Ventajas: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Desventajas: "Seating can always be made more comfortable."
Desventajas: "There was no provision for vegetarian food in the flight"
Ventajas: "Good movie selection, nice attendants"
Desventajas: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Ventajas: "Quick easy boarding"
Desventajas: "Food needed salt, wasn’t very tasty"
Ventajas: "Food, entertainment OK"
Desventajas: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Desventajas: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Ventajas: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Desventajas: "How can u loose a luggage"
Ventajas: "The food they served was very good."
Ventajas: "Entertainment device is updated and good"
Desventajas: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Ventajas: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Desventajas: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ventajas: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Desventajas: "I didn't like the restroom it was too small to go number 2 in."
Ventajas: "traveling with a child on long haul CI's family couch is the top choice."
Ventajas: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Desventajas: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Desventajas: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Desventajas: "Seats are bad"
Desventajas: "They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole"
Ventajas: "Very friendly and helpful flight attendants!"
Desventajas: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Ventajas: "Good staff, new planes, polite and efficient"
Desventajas: "Lack of movie selection"
Desventajas: "Food selection could better. Also hotter (warmed Or cooked more)"
Desventajas: "Great services on board"
Ventajas: "Lovely gracious Staff."
Desventajas: "One negative employee. Not so comfortable seat on new plane."
Ventajas: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Desventajas: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ventajas: "60% full flight with empty seats New aricraft with better design"
Desventajas: "Landing time about 9pm local time"
Ventajas: "The plane was very clean and new looking. Customer service from all employees was terrific."
Desventajas: "On both China Airlines flights, the wifi system did not allow my phone to access the link to purchase access. The food options were just OK."
Ventajas: "over all good"
Desventajas: "all good"
Ventajas: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Desventajas: "A350 seat cushions are a little short for us tall folks."
Ventajas: "Enough legroom & space in economy"
Ventajas: "Special meal options. Thank you"
Desventajas: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Ventajas: "The entertainment is ok"
Desventajas: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Ventajas: "Staff and Crew were nice to passengers."
Desventajas: "No English subtitles for the movies on board. Seats are not comfortable."
Desventajas: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Ventajas: "Good Service and very comfortable business class seat"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Crew changed my seat after finding out my chair was broken"
Desventajas: "my chair was broken and wouldn't lean back. i felt really thirsty a lot of the plane ride"
Desventajas: "Food and seats were mediocre at best. Two of the flight attendants that we had the displeasure to experience appeared irritated and when asked for a glass of water we had to wait 30 minutes (after asking three times). On top of that, once we arrived to Tokyo they lost our luggage. We kept phoning the Tokyo desk, but then the airline went on strike and our calls were left unanswered. Japan Airlines, which handles all baggage for all carriers in and out of Narita couldn't do anything either. When they were finally operational I phoned again for two more days with no offer of compensation for additional clothing that we had to buy. Finally on the 7th day they indicated they found the luggage and it never left SF!"
Ventajas: "Nothing to really like was overall ok"
Desventajas: "Extremely small seat and seat area ,barely able to move . ( 5'8 180 lbs male )"
Ventajas: "Service, Seat, food, and movies."
Desventajas: "having to get up and ask for more beverages"
Ventajas: "The crew very friendly and helpful."
Desventajas: "The food needs a little bit of variety"