Desventajas: "I’ll use Korean Airlines again!"
Ventajas: "The food was amazing"
Ventajas: "Crew was amazing. But the seat could have been more comfortable."
Desventajas: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ventajas: "awesome service great seats"
Desventajas: "30 some odd hours hotel didnt have shuttle"
Ventajas: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Desventajas: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Desventajas: "Missed connection at ICN due to flight delayed !!"
Ventajas: "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
Desventajas: "1st leg of Flight got cancelled."
Ventajas: "Clean and nice crew"
Desventajas: "Food choices and not as comfortable as I had hoped"
Ventajas: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Desventajas: "My original seat assignments were not found so I lost my window seat on one flight."
Ventajas: "Crew attended to my needs seriously and in a timely fashion."
Ventajas: "The comfortable aircraft and its services"
Desventajas: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Ventajas: "The service"
Desventajas: "The width of the seats"
Ventajas: "Very reliable, quick boarding"
Ventajas: "Great service"
Ventajas: "Plane was clean, staff very friendly"
Desventajas: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Ventajas: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ventajas: "The plane was clean and the staff was great."
Ventajas: "Seats more comfortable than other planes"
Ventajas: "extra leg room was great"
Ventajas: "Boarding was made easy by my status"
Desventajas: "Seats weren't comfortable. Crew were rude."
Ventajas: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Ventajas: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Desventajas: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ventajas: "Everything was perfect!"
Ventajas: "flight attendants were great"
Desventajas: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Plane was on time and it was a large and full flight that got off the ground on time"
Desventajas: "Difficult to get hand luggage on board as people had so many carry on items and there was no boarding by seat number"
Ventajas: "Power outlet under economy seats"
Ventajas: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Ventajas: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Great services"
Desventajas: "The flight is too full"
Ventajas: "drink service"
Ventajas: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Ventajas: "Over all, satisfaction service! Food, courteousness & facility"
Desventajas: "None zero"
Ventajas: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Desventajas: "The flight was to short to enjoy."
Ventajas: "Flight was great. The service and kindness of flight attendants was the best I ever had."
Desventajas: "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
Ventajas: "It was all good. Really no complaints."
Ventajas: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Ventajas: "Great leg room (I'm 6'3), friendly staff, great movie choices"
Desventajas: "Thought there should have been 3 meals (16hr flight), food was OK."
Ventajas: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Ventajas: "You guys ROCK!"
Ventajas: "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
Ventajas: "Professional staff great movie selection"
Ventajas: "I had a great flight good service and excellent food."
Desventajas: "No complaints"
Ventajas: "Delays on both legs, but major snow storms at both departure points. Lucky to have gotten out."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The crew amazing. Food was great"
Ventajas: "The crews were very kind and helpful."
Desventajas: "Kiosk, bag service, One World Integration"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Desventajas: "No vegetarian options on the main meal menu"
Ventajas: "Service was excellent and seats were comfortable."
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "Rebooked me because I went to wrong airport — thanks"
Desventajas: "The business meal was just okay this time. Not as good as before."
Ventajas: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ventajas: "JAL is great!"
Desventajas: "Cold food"
Desventajas: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Ventajas: "Excellent and original Japanese meals"
Ventajas: "First about the price of the ticket, and the survis in the plane"
Desventajas: "Actually nothing is my dislike things."
Ventajas: "The flight attendants were amazing, caring and helpful."
Ventajas: "Service and staff was good"
Desventajas: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Ventajas: "Crew was very pleasant"
Desventajas: "Food was fair, not great."
Ventajas: "Hostesses were very nice. Lot's of room in aisles."
Desventajas: "Food was okay. Not a great choice of movies."
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ventajas: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Desventajas: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ventajas: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Desventajas: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Ventajas: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ventajas: "Friendly and helpful staff, excellent food."
Ventajas: "The flight was smooth and the seating was comfortable."
Desventajas: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Ventajas: "Once again the service from the flight attendants was perfect."
Ventajas: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Desventajas: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ventajas: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Desventajas: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Ventajas: "Food was really good!!! It was way"
Desventajas: "The main entree was not very good."
Ventajas: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Desventajas: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Short flight."
Ventajas: "The whole service was great. And the airplane arriving on time."
Ventajas: "Plane is comfortable"
Desventajas: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Ventajas: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Desventajas: "Absolutely nothing."
Ventajas: "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"
Ventajas: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Desventajas: "The fact I'm too poor to get a premium or above seat."
Ventajas: "Everything was great!"
Desventajas: "All was great!"
Ventajas: "Flight Attendants were very attentive"
Ventajas: "Thanks for the sparkling wine"
Ventajas: "Excellent airlines...Lovely staff, wonderful meals, good entertainment and very comfortable seats. US airlines should be required to take an extensive workshop from JAL. I will definitely fly this airline again."
Ventajas: "We were bumped up into Business class for this flight which was wonderful! Spacious, luxurious...as good as air travel gets."
Desventajas: "Always amazing!!!!!!"
Desventajas: "Gate not available on arrival. Sat on tarmac for awhile."
Ventajas: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Desventajas: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Desventajas: "Four hour delay..."
Ventajas: "The crew was phenomenal."
Desventajas: "The food did not live up to the hype"
Ventajas: "Accommodating ticketing agent."
Desventajas: "No in flight movie"
Desventajas: "No seat assignment early. Substandard entertainment. 15 minutes late on ground to open door and let us out!"
Ventajas: "Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Desventajas: "no seatback entertainment"
Desventajas: "Hawaiian airlines put me on a different airline, with with layovers and a late arrival, lost my checked bags, and treated me like it was my fault. I made reservations over a month ago and Hawaiian airlines couldn't care less about me."
Desventajas: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Ventajas: "On time and the crew was friendly."
Desventajas: "The seats are not comfortable for the time of the flight."
Ventajas: "The flight was on schedule and landed in Maui as scheduled. The bags were delivered within 20 minutes of arrival. The plane was clean and the crew was professional, polite and helpful."
Ventajas: "Friendly staff,"
Desventajas: "Baggage claim in separate building, not easy time finding bags then back to car rental pickup"
Desventajas: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Ventajas: "Good price, friendly crew, clean"
Desventajas: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Ventajas: "Everything else! Except the pilot had to make 2 descent because of flap malfunction Pilot landed safely the second time Thank you to the skilled pilot & crew!"
Desventajas: "Maintenance issues !!!"
Ventajas: "The brunch was a great touch, was actually our first time in First Class. The tablets were nice for passing the time."
Desventajas: "My only (small) complaint is that my seat wasn’t working right, the recline feature didn’t work at all, and the leg rest was kind of wonky."
Ventajas: "Service and accommodations"
Ventajas: "Excellent service"
Desventajas: "Nothing to not like about this flight"
Ventajas: "The staff was superb and friendly!!!"
Ventajas: "Boarding was smooth, plenty to drink."
Desventajas: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Ventajas: "Nice seats, and staff and good food."
Desventajas: "Plane should be equipped with wifi."
Ventajas: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Desventajas: "Same as above"
Ventajas: "Got in. On time"
Desventajas: "Wait for baggage"
Ventajas: "Complimentary food and snacks."
Desventajas: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Ventajas: "The food and service.."
Desventajas: "Too many passenger"
Desventajas: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Desventajas: "No wifi or ability to plug in devices"
Desventajas: "5 hours late."
Ventajas: "the assigned seat I chose"
Desventajas: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Ventajas: "Cheerful, helpful staff."
Desventajas: "Boarding que."
Ventajas: "Decent seats and entertainment."
Desventajas: "Cabin crew was very disengaged. Unfriendly. Destroyed my bag then said they wouldn't pay to fix it."
Ventajas: "Easy check in. Wheelchair came right away."
Desventajas: "I wasn't able to pick my seat. Ended up ok, but...."
Ventajas: "I loved that they had a vegetarian option."
Desventajas: "Better inflight entertainment would have been nice."
Ventajas: "New plane with slide seat when recline was excellent. Great storage overhead bin."
Desventajas: "They arrived at gate 34-38 area which was during the construction and passenger got lost after getting off the plane. There was wikiwiki bus shuttle to the inter island terminal but people without check in luggage lost about 30min at the airport. Hawaiian Airlines should work harder to be prompt on the arrival gate every time. Very unpredictable and inefficient."
Ventajas: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Desventajas: "So disappointed, angry, and sad."
Ventajas: "Crews personality demonstrated professional and courteous."
Desventajas: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Ventajas: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Desventajas: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."
Ventajas: "The drinks"
Desventajas: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Ventajas: "On time, great flight attendants, free upgrade offered"
Desventajas: "Seat 12a was locked in place and didn't recline."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "They didn't have any food at all we had to sit hungry for 6 hours"
Ventajas: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Desventajas: "Food service. Happy that meal is still being served."
Ventajas: "The flight crew was nice."
Desventajas: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Ventajas: "The food"
Desventajas: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Ventajas: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Pues estuvo td bn en este viaje x el momento no tengo nada negativo q comentar 👌
Bueno el viaje solo q hubo un retraso ☺️
Mejorar los productos que brindan
El bueno esta full de personas. Pero estuvo bien
Buen vuelo. Sale en tiempo. Buen precio. Sin servicio de lunch para un viaje de 3 hrs
Me cancelaron el l vuelo 2 veces sin explicación alguna, aparte mi conexión se tardo 3 horas más de lo estipulado
Fue un proceso sencillo. Eso es muy bueno, pero la comodidad fue muy pobre.
No tienen buena atención y me tuve que quedar en Bogotá porque la información que dan no es clara la prueba de covid tiene que ser del mismo día aparte de eso no me encontraron un viaje próximo dino hasta días después.
Abordaje rápido y eficiente. Llegada a tiempo.
Salir a las 6am es terrible, pero todo salió excelente, incluso el vuelo duró unos minutos menos uno había tanta gente en los módulos de migración en Dallas
El counter de American Airlines fue déspota nos hicieron perder más de media hora no fueron atentos y no prestaron servicio adecuado.
Vuelo atrsado por falta de tripulación
Que pueden cambiar de bolsitas de Doritos o palomitas de maíz 😋 es que las bolsas que dan son pequeñas gracias por su servicio
Falta entretenimiento para un vuelo de 6 horas
El despegue y aterrizaje …. Awesome
Ventajas: "Precio justo"
Desventajas: "Los asientos"
Ventajas: "Todo excelente"
Ventajas: "Muy buena la atención"
Desventajas: "Todo muy bueno muy buena atención gracias"
Ventajas: "Todo en general’ Abordaje,salida a tiempo,excelente atención y profesionalidad!"
Desventajas: "La señal de Wi-fi, mejorar la forma de de que el pasajero tenga acceso a entretenimiento visual( Películas,noticias,actualizaciones)"
Ventajas: "Todo bien."
Desventajas: "Los asientos muy incómodos"
Ventajas: "Antes del abordaje el checking"
Desventajas: "Opciones de comida y entretenimiento También estrechos los asientos"
Ventajas: "Nada para destacar"
Desventajas: "La comida, en calidad y cantidad. El despacho de las maletas, la sita q recibía las maletas tenía malos modales. Quisieron cobrarme 100 dólares x 800 gr de exceso. No volveré a viajar x A A"
Ventajas: "el entretenimiento"
Desventajas: "la comida"
Desventajas: "Vuelo internacional de 9 horas sin entretenimiento!! Monitores colgados del techo. Equipamiento de 30 años o más de antigüedad. Algo vergonzoso"
Desventajas: "Mejor snack"
Ventajas: "El centro de entretenimiento excelente y la variedad de peliculas muy bueno"
Desventajas: "El control de equipaje, extraviaron mis 3 maletas debido a una cancelacion del vuelo."
Ventajas: "El asiento era confortable"
Desventajas: "El piloto!"
Ventajas: "Puntualidad y buen servicio"
Desventajas: "Escalas menores"
Desventajas: "La comida"
Ventajas: "Los asiento incomodos no hay casi espacio entre una fila y otra"
Desventajas: "La atención de la tripulación debería ser más cordial, la atención en counter mejorar somos clientes y no entiendo por que no se puede hacer check in en línea en a. Bis vuelos de ida y regreso tuvimos que esperar para hacerlo y esperar a que nos asignen los asientos"
Desventajas: "la comida era mediocre y el porte de las bandejas muychico"
Desventajas: "la comida y el porte de las bandejas muy chico"
Ventajas: "La tripulación solucionó amablemente todos los problemas surgidos."
Desventajas: "En el check in no se nos dió la oportunidad de elegir asiento, y no pudimos viajar junta toda la familia. No pudimos guardar el equipaje de cabina en nuestros compartimentos porque estaban ocupados por bultos del personal de vuelo o estaban precintados. Tuvimos que dispersar todo nuestro equipaje por todo el avión. Este echo se vio agravado porque otros pasajeros llevaron mas bultos de lo permitido. No nos llegó la ración de desayuno. Increíblemente se habían acabado. Gracias a la tripulación que sacó, no se de donde, algo de fruta, pudimos desayunar."
Ventajas: "Puntualidad en abordaje"
Desventajas: "Pésimo espacio. Cinturones de seguridad muy cortos. Hay q pesar 50 kg para que cierre."
Desventajas: "El avión tenía los asientos incómodos"
Desventajas: "Fue asignado por American airlines pero había que registrarse en el mostrador de lata..."
Ventajas: "Que la aplicación me tuviera al tanto"
Desventajas: "Avión muy antiguo, sin entretenimiento a bordo personal, la comida mala."
Desventajas: "Gustavo de Mar del Plata"
Ventajas: "El vuelo salió en hora lo único malo que en Estados Unidos hay muy poca gente de AA que hable español y los que no sabemos inglés tenemos un gran problema"
Desventajas: "El vuelo salió en hora lo único malo que en Estados Unidos hay muy poca gente de AA que hable español y los que no sabemos inglés tenemos un gran problema"
Ventajas: "La atención"
Desventajas: "Lo impuntual"
Ventajas: "Viaje agradable, no tan cómodo pero pasable y limpio."
Ventajas: "Todo bien, gracias"