Ventajas: "Space and courteousness"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight attendants were very nice"
Desventajas: "Movies on board need upgrade"
Ventajas: "Overall the service was good."
Desventajas: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ventajas: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Ventajas: "The food and the very friendly and courteous flight attendants."
Ventajas: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Desventajas: "Internet was more expensive than it should be"
Ventajas: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ventajas: "Staff is awesome"
Desventajas: "very average"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Desventajas: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ventajas: "The time is on time ."
Ventajas: "service..service..service and ontime performance"
Ventajas: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Ventajas: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Desventajas: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ventajas: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ventajas: "A nice crew and service very friendly."
Desventajas: "The transfer walking to long."
Ventajas: "Excellent, polite service, very comfortable seats."
Ventajas: "Service in side."
Desventajas: "Air host listen on time"
Ventajas: "Legroom is good, you don't need to recline the seat"
Desventajas: "Food wasn't the best"
Desventajas: "No opción de español"
Ventajas: "Very Comfortable Equipment"
Desventajas: "Vegetarian food options"
Ventajas: "The staff are friendly and helpful. The seat is very comfy"
Ventajas: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Ventajas: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Desventajas: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Ventajas: "Good service Soft landing Clean"
Desventajas: "Not really"
Ventajas: "I like the food, service, and punctuality."
Desventajas: "Nothing I do not like"
Ventajas: "Food and movies."
Desventajas: "One of the stewardess had an unfriendly look on her face."
Desventajas: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Desventajas: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ventajas: "Newplane, excerlent crews"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Desventajas: "Always amazing!!!!!!"
Desventajas: "Gate not available on arrival. Sat on tarmac for awhile."
Ventajas: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Desventajas: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Ventajas: "Entire process was amazing!!!!!"
Ventajas: "Flight was the best ever"
Desventajas: "Screens on the seat"
Desventajas: "Four hour delay..."
Ventajas: "The crew was phenomenal."
Desventajas: "The food did not live up to the hype"
Ventajas: "Accommodating ticketing agent."
Desventajas: "No in flight movie"
Desventajas: "No seat assignment early. Substandard entertainment. 15 minutes late on ground to open door and let us out!"
Ventajas: "Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Desventajas: "no seatback entertainment"
Desventajas: "Hawaiian airlines put me on a different airline, with with layovers and a late arrival, lost my checked bags, and treated me like it was my fault. I made reservations over a month ago and Hawaiian airlines couldn't care less about me."
Desventajas: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Ventajas: "On time and the crew was friendly."
Desventajas: "The seats are not comfortable for the time of the flight."
Ventajas: "The flight was on schedule and landed in Maui as scheduled. The bags were delivered within 20 minutes of arrival. The plane was clean and the crew was professional, polite and helpful."
Ventajas: "Friendly staff,"
Desventajas: "Baggage claim in separate building, not easy time finding bags then back to car rental pickup"
Desventajas: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Ventajas: "Everything else! Except the pilot had to make 2 descent because of flap malfunction Pilot landed safely the second time Thank you to the skilled pilot & crew!"
Desventajas: "Maintenance issues !!!"
Ventajas: "The brunch was a great touch, was actually our first time in First Class. The tablets were nice for passing the time."
Desventajas: "My only (small) complaint is that my seat wasn’t working right, the recline feature didn’t work at all, and the leg rest was kind of wonky."
Ventajas: "Service and accommodations"
Ventajas: "Excellent service"
Desventajas: "Nothing to not like about this flight"
Ventajas: "The staff was superb and friendly!!!"
Ventajas: "Boarding was smooth, plenty to drink."
Desventajas: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Ventajas: "Got in. On time"
Desventajas: "Wait for baggage"
Ventajas: "Complimentary food and snacks."
Desventajas: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Ventajas: "The food and service.."
Desventajas: "Too many passenger"
Desventajas: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Desventajas: "No wifi or ability to plug in devices"
Desventajas: "5 hours late."
Ventajas: "the assigned seat I chose"
Desventajas: "the cookies are too small. there was no plug to charge my phone or laptop. there was no tv in the headrest. when did they stop doing that? i've always had at least a plug to charge stuff"
Ventajas: "Decent seats and entertainment."
Desventajas: "Cabin crew was very disengaged. Unfriendly. Destroyed my bag then said they wouldn't pay to fix it."
Ventajas: "The crew was fantastic!"
Desventajas: "My suitcase was sent to wrong airport in Japan"
Ventajas: "Easy check in. Wheelchair came right away."
Desventajas: "I wasn't able to pick my seat. Ended up ok, but...."
Ventajas: "I loved that they had a vegetarian option."
Desventajas: "Better inflight entertainment would have been nice."
Ventajas: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Desventajas: "So disappointed, angry, and sad."
Ventajas: "Crews personality demonstrated professional and courteous."
Desventajas: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Ventajas: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Desventajas: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."
Ventajas: "The drinks"
Desventajas: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Desventajas: "No vegetarian meals! Why?? One flight attendant was not friendly (a Japanese national). I know not every one has a good day, but she could have been a little nicer to the passengers. Thank you."
Ventajas: "On time, great flight attendants, free upgrade offered"
Desventajas: "Seat 12a was locked in place and didn't recline."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "They didn't have any food at all we had to sit hungry for 6 hours"
Ventajas: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Desventajas: "Food service. Happy that meal is still being served."
Ventajas: "The flight crew was nice."
Desventajas: "The plane was delayed by more than 4 hours. I had activities planned for the afternoon and had to cancel those. There was nobody from Hawaiian at the gate or in the terminal. There was no reason given for the delay. I later found out they had come in late the day before and had no crew on hand to fly... very bad juju from hawaiian."
Ventajas: "The food"
Desventajas: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Ventajas: "The staff on Hawiian airlines are great. Very very polite and friendly. They make your flight very enjoyable."
Desventajas: "That I had to wait till I got to the airport to get seats close to my husband."