La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Ventajas: "The service and food was great. Plains are new."
Ventajas: "I like the spirit of Christmas in some of the staff."
Desventajas: "Board people by section instead of a madsive line."
Ventajas: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Desventajas: "Money return policy"
Ventajas: "Crew was amazingly nice, friendly and very helpful..."
Desventajas: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ventajas: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Desventajas: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ventajas: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "they assisted my aunt very well all through out her flight"
Ventajas: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Desventajas: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ventajas: "Nice seats. Ample leg room."
Ventajas: "Staff are the best of all airlines I have been in."
Ventajas: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ventajas: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Ventajas: "JAL is great!"
Desventajas: "Cold food"
Ventajas: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ventajas: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Desventajas: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Ventajas: "Boarding and crew"
Desventajas: "Lost luggage"
Ventajas: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Desventajas: "The flights were everything I expected and more."
Ventajas: "Excellent crew,service and great food."
Desventajas: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ventajas: "This was the best flight I have ever been on. The crew was so friendly."
Desventajas: "Absolutely no complaints."
Ventajas: "I like the food best.."
Desventajas: "Hope there will be more tracks from arashi."
Ventajas: "I liked the entertainment on board."
Ventajas: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Ventajas: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Desventajas: "I thought the food was just so so. However, that's always a matter of personal taste."
Ventajas: "Service impeccable"
Desventajas: "Worst food in the industry. Barely edible."
Desventajas: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Ventajas: "All was fine"
Ventajas: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ventajas: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ventajas: "If I needed anything, they were on top of it. The food was very good for airplane food."
Desventajas: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ventajas: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Ventajas: "The service was excellent and the seats were really comfortable"
Desventajas: "The food choice was a bit poor"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Good food and excellent service On time"
Desventajas: "There are not much choices for movies News uses Japanese only"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Great service. Great seat."
Ventajas: "excellent seat space and excellent in-flight service."
Ventajas: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Desventajas: "Menu in business class."
Ventajas: "The boarding was efficient. Cabin and lavatories were clean."
Desventajas: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Ventajas: "organization ans timely process on the check in counter on forward"
Desventajas: "the gate announcements not very clear."
Desventajas: "Food. Duck breast was tough and almost inedible."
Ventajas: "Amazing crew good food"
Desventajas: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Desventajas: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
Ventajas: "Very great!"
Desventajas: "Hard to get better!"
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Desventajas: "More leg room."
Desventajas: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Desventajas: "Too much unreasonable charges!!!!!"
Desventajas: "Flight was delay"
Desventajas: "the seats in economy are to small....china airlines put those small seats in to add capacity....those are not factory seats"
Ventajas: "Professional good food toilet clean"
Desventajas: "Professional good food toilet clean"
Ventajas: "Crew was great, flight was short"
Desventajas: "Plane was dated, seats had a smell, tv were old"
Ventajas: "Boarding was fast and efficient"
Desventajas: "Food was terrible"
Ventajas: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Desventajas: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ventajas: "Crew are very nice and accommodating and professionals."
Ventajas: "good service from counter & attendats"
Desventajas: "late departure"
Ventajas: "Very good seats, good aircraft, good service"
Desventajas: "The movie selection was almost the same as 6 weeks ago when I flew the same route"
Ventajas: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Desventajas: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Ventajas: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Desventajas: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Desventajas: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Ventajas: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Desventajas: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Ventajas: "i like their food."
Ventajas: "The service was great. But they didn't really cater much to vegetarians."
Ventajas: "Fly China airlines you won't be sorry"
Ventajas: "Entertainment was excellent and crew very friendly and helpful."
Desventajas: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Ventajas: "EVERYTHING WAS SMOOTH AND QUICK"
Desventajas: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Desventajas: "Waiting anoher 4 hours for a plane to leave."
Ventajas: "Friendly staffs, decent leg room, boarding process was smooth"
Desventajas: "A little limited on movie selections & food was ok"
Ventajas: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Desventajas: "Food was awful. Flight was 1hr late"
Desventajas: "There was a delay with this flight or the previous one and we weren't told much"
Ventajas: "I really liked the good selection of movies and my individual screen."
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Boarding went smoothly. Aircraft was on time."
Desventajas: "No beverage service before meal. No Western choices for meals."
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "That we were provided with seat belts."
Desventajas: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Ventajas: "comfort of premium economy seating in 777 ER300"
Desventajas: "Food service not that good."
Ventajas: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Desventajas: "Nothing I can think of off the top of my head. Everything was fine."
Ventajas: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Desventajas: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Ventajas: "everything was good including leg room"
Ventajas: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Desventajas: "- Terribly cramped seating in economy class (you get what you pay for)"
Ventajas: "The crew members were nice."
Desventajas: "The seats are small. The food was not that great."
Ventajas: "New plane. Clean. Service was great."
Ventajas: "All good"
Desventajas: "All good"
Ventajas: "The food was decent and well timed. The entertainment was great. Personal tv. Great seat in the exit row."
Ventajas: "Boarding process very efficient Slightly more leg room"
Desventajas: "Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm"
Ventajas: "Food and movies."
Desventajas: "Seat not comfy enough for long distance flight."