Para un vuelo tan largo deben mejorar los alimentos, Y cobran por el acceso a internet, lo cual no me gusto porque en la compra del boleto no lo mencionan
Por el precio que pague, es aceptable, pero para un vuelo tan largo deberían mejorar los alimentos.
Creo que es buena la relación costo calidad
La tripulación fue muy amable. El proceso de documentación podría ser más rápido
Check in clerk found a direct flight where we would arrive home 5 hours earlier. We got on it only because she changed our flights.
Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Ventajas: "Westjet crew are always amazing"
Ventajas: "Seat Was good for economy. Crew was great and boarding was also good"
Ventajas: "Very informed process of why delays were happening."
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Ventajas: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Desventajas: "Issue handling for delay"
Desventajas: "Seats too narrow."
Desventajas: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Ventajas: "Boarding, flight, and deplaning great.our seats were pre booked by West Jet and were the window and aisle seat. My husband is 6’5” and needs an aisle seat. We prefer to book our own seats at no cost. Fortunately our seat mate wanted to change too."
Ventajas: "I received great service and the flights were on time."
Ventajas: "From checking in to my arrival I enjoyed the service. The crew even on ground were helpful at the checking in. The light refreshments were okay. I am impressed. I had no on board entertainment so can’t comment on that."
Desventajas: "Nothing in my whole experience with WestJet on my trip."
Ventajas: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Desventajas: "Seats don’t lean back."
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Ventajas: "The flight attendants were so helpful ....I have a special needs child and they helped me all the way and made sure we were comfortable"
Desventajas: "Late leaving NYC but, I guess weather related"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "Upgraded to Plus - it was great."
Desventajas: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Ventajas: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Ventajas: "Very fast today"
Desventajas: "Man these flights are boring"
Ventajas: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"
Desventajas: "Flight was delayed 4-5 hours then got cancelled then got rebooked for the next flight in 4 hours."
Ventajas: "Crew was friendly."
Desventajas: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Ventajas: "Nice flight crew."
Desventajas: "Ground crew couldn’t get luggage on plane fast enough because of lack of staff so we sat on tarmac for 2 hours."
Ventajas: "The crew was very friendly as were the security agents."
Desventajas: "west jet did a poor job of scheduling maintenance staff."
Ventajas: "The staff was very kind"
Desventajas: "I did not like that all the babies sat in the same 3 rows. When one cries , the baby wakes up all the other ones."
Desventajas: "My luggage got left in toronto"
Ventajas: "Cabin Crew were nice"
Desventajas: "Very tight seating."
Ventajas: "Staff were so friendly and helpful"
Desventajas: "Delayed flight. Only got home at 1.30am."
Ventajas: "Good flight, got in early"
Desventajas: "Ticketing in Kauai was extremely slow. Was worried some psssenegers wouldn’t make it into the flight from how slow it was."
Ventajas: "They still give free cookies and friendly staff!"
Desventajas: "Flight delayed"
Ventajas: "I was 8 mins late to check in."
Ventajas: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Desventajas: "Nothing comes to mind"
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Ventajas: "Clean Plane and pleasant crew."
Desventajas: "No movies or TV"
Ventajas: "A bit more seat room. I'm a tall guy and was a bit cramp"
Ventajas: "the crew are always great. the flight was on time and fast!"
Desventajas: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Ventajas: "Westjet flight crews are always really nice and helpful. When we travelled out to kelowna on the 14th it was a day after our daughters 1st birthday and they announced it over the intercom which was sweet"
Desventajas: "The flight back was an hour late to begin with, flight itself was good landing was probably the worst landing I've ever felt in my 20-25 flights, was an extremely tough landing. Smoke alarms went off in he airport so we had to wait for a bridge and luggage"
Ventajas: "I am eternally grateful to both the airport and flight staff for letting my boyfriend and I catch this plane. We arrived very late to the airport, very close to the cut off time, and the staff let us try and catch the plane regardless. It was my mothers birthday dinner that night, so I am extremely grateful they let us through to try and make our flight. Thanks WestJet!"
Ventajas: "It was a last minute trip, but I was able to bookwhat I needed fairly easy. I was given a lot of options as far as time and price."
Desventajas: "Sometime a lot of options can be a little stressful and/or overwhelming, but kind of expected with this type of booking site."
Ventajas: "flight on time"
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Professional crew"
Desventajas: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "See previous note about lost bag."
Desventajas: "See previous note about lost bag."
Ventajas: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Desventajas: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Desventajas: "Please see statement from SFO-> CPH flight."
Ventajas: "Excellent and professional crew members"
Desventajas: "Nothing, the flight was smooth, most enjoyable"
Desventajas: "The food offering"
Desventajas: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Ventajas: "Flight was on time. Bathrooms were clean."
Desventajas: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Desventajas: "I will never fly with spirits again.. ever"
Desventajas: "Seats were horrible, tiny , cramped"
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Ventajas: "Aisle seat"
Desventajas: "Nothing was complimentary"
Ventajas: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Ventajas: "Efficient processing of passengers onto aircraft."
Desventajas: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Ventajas: "Crew were excellent, had a row to myself, luggage turned up quickly"
Desventajas: "No landing cards given!"
Ventajas: "Seating was great, bumped to business class w/ extra chg."
Desventajas: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Ventajas: "Safe departure, flight and landing."
Desventajas: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Ventajas: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Desventajas: "There were no problems"
Desventajas: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Desventajas: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Desventajas: "Un poco viejo el avión"
Desventajas: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Ventajas: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Desventajas: "Flight arrived on time."
Ventajas: "Landing was very smooth"
Desventajas: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Desventajas: "This flight did not occur due to delays."
Desventajas: "Water and beer paying"
Ventajas: "Scandinavian Airlines was good to work with in person to fix issues."
Desventajas: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Ventajas: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Ventajas: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Desventajas: "Can't think of a single thing."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Desventajas: "Staff was not properly trained in flight protocols."
Ventajas: "Flight was on time, boarding was efficient."
Desventajas: "No free snack? Come on. What is this, wizzair?"
Ventajas: "Clean and good food."
Desventajas: "It was a fine flight. Nothing to worry about. I liked it."
Desventajas: "Crew unfriendly"
Ventajas: "Comfy and good movies!"
Ventajas: "Easy embarkation, helpful staff."
Desventajas: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Desventajas: "60euros for the first checked-in bag??? Ridiculous."
Desventajas: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."
Desventajas: "Disorganization and unpreparedness."
Ventajas: "Flight was fine, cr"
Ventajas: "Same as above"
Desventajas: "Same as above"
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Ventajas: "Good crew and a smooth flight"
Desventajas: "Loudspeaker system lousy, could not hear any announcement from cocpit nor cabin crew about safety or flight progress"
Ventajas: "Crew and check in employees were very professional"
Desventajas: "Carryon restrictions forced us to check bags that we could carryon in the states."
Ventajas: "Connection gate in Rekyaveck wa. Sry convenient"
Desventajas: "Seat comfort for a new plane was terrible"
Ventajas: "The crew members were very kind and accommodating."
Desventajas: "The drink options are very slim. Would live to see more soda options available."
Ventajas: "The entertainment, and that they provide a pillow and blanket."
Desventajas: "Offered complimentary food of some sort."
Desventajas: "Very limited food choice."
Ventajas: "Service was great!"
Desventajas: "It would be nice to have a few more food choices for the long flight"
Ventajas: "3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes."
Desventajas: "It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions."
Desventajas: "Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have."
Desventajas: "Never offered any food even on an overnight international flight"
Ventajas: "Staff was friendly and accommodating!"
Desventajas: "You had to purchase food for the 7 hour flight I had from Seattle to Reykjavík. I was hoping for a complimentary meal since it was a long flight."
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Ventajas: "Meh, it's cheap"
Desventajas: "Their planes have old jank interiors with weird layouts, and stern, unhelpful flight attendants. They don't bring water by much but they're more than happy to hock duty free BS"
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Desventajas: "Iceland Air did not pick up our baggage from the transfer area in Seattle. Ultimately spent three days in Paris without our luggage. Poor communication from Iceland Air regarding the whereabouts of our baggage. Bad experience!!!"
Ventajas: "The price."
Desventajas: "The room between rows and the very narrow seats. I’m a tiny person and I barely fit in the seat. I can’t imagine an average sized person managing for a long flight."
Ventajas: "Price is reasonable"
Desventajas: "No food for 7+ hrs."
Desventajas: "Bad on everything"
Desventajas: "It was very cold in the cabin."
Ventajas: "Free Hot drink, Headrest entertainment"
Desventajas: "No peanuts...I dont really care"
Ventajas: "staff statues of the plane interior of the plane space touch screen entertainment program polar lights the change of planes in Reykjavik was very quick"
Desventajas: "the surprising polar lights were too short ;-)"
Ventajas: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."
Ventajas: "I was able to get a good seat just behind the first class section."
Desventajas: "There's no free food . They should give at least snacks like sandwiches, peanuts, etc."
Ventajas: "The price was within my budget. Service was ok. Almost missed my conecting flight."
Desventajas: "3 hour delay. Missed connection"
Ventajas: "The Cheese-è3eits and the beer went a long way to ameliorate the high noise level in the cabin.."
Desventajas: "Plane was late getting in to Medford, so or next connection was not as leisurely as we had planned."
Ventajas: "Seating was adequate and comfortable enough."
Desventajas: "Flight was delayed, but not shown as late on monitors. I only knew because I checked online. Once on board the plane, I heard that the incoming plane had been delayed, but there was never any announcement made prior to that. Surprised that I had to pay for food on flight, given the lateness and inconvenience of delay, plus what was available was very expensive."
Desventajas: "No food is served for economy level and the food available to purchase was very limited and expensive Also entertainment had mostly old movies and being your own headphones or pay for one"
Ventajas: "For an economy flight it was pretty good. The aircraft was safe and clean. The crew was very attentive and courteous. The food offered was not more than a snack at fairly reasonable cost. I would recommend eating before the trip. The departure was right on time and our arrival was a little early. Our luggage was handled properly and arrived on time with our follow-on flight to Paris."
Desventajas: "For the price paid,, i really don't have anything against the trip."
Ventajas: "I LOVED that they gave us a little bottle of Icelandic water when we boarded. That is my favorite water!"
Desventajas: "There was very little leg room."
Desventajas: "I could not mov, the legroom was nonexistent, heavy people in front of me."
Ventajas: "Overall this was a good flight! I'd recommend Iceland Air for budget flying and just bring a few snacks."
Desventajas: "I'd honestly rather there be no food than gross airplane food so no real complaints. I appreciate the price!"
Ventajas: "I enjoyhed the entertainment on the flight. Great movies and tv selections."
Desventajas: "It was the first international flight I've ever been on where no meals were included in the price, so it was a disappointment that we were not given any complimentary meals or snacks, especially for such a long flight through dinner time."
Ventajas: "Free stopover in Iceland"
Desventajas: "Food choirs were meager Crew member stood in aisle chatting withe one row of passengers for over an hour during an overnight flight when most passengers were trying to sleep Bag went astray...showed up 12 hours later"
Ventajas: "Nice and quiet flight."
Desventajas: "Menu is limited for vegetarian options, but the flight attendant was great at helping to find options."
Ventajas: "The crew were polite."
Desventajas: "Reykjavik airport is disorganized and crowded. There aren't enough seats for passengers. People were sitting on the floor. There is no orderly boarding of the flights. There are no drinking fountains for refilling water bottles. Everything is for sale, including water. Never again."
Ventajas: "The crew was quick and kept us informed; the iPads were a pleasant surprise and a nice addition to a flight"
Desventajas: "No communication with passengers regarding delayed boarding and absolutely NO announcements to board. Everyone lined up and just waited until they started letting us through, so it didn't even matter what seat you got, it all depended on how close you were to the front of the line. Completely ridiculous. Keflavik Airport was too congested with no consideration given to pedestrian traffic while trying to board an entire plane. Massive jams."
Ventajas: "The crew was great! Very efficient & helpful."
Desventajas: "I had a difficult time sleeping because the seats were uncomfortable."
Ventajas: "Seats were comfortable with plenty of leg room and the flight was smooth and pleasant."
Ventajas: "The price is right, free bags, on time."
Desventajas: "No free food and purchased is so"
Ventajas: "Friendly attendants Personal tv"
Desventajas: "Small seats Food service is extra $"
Ventajas: "I liked the fact that there were options on the entertainment that were from Iceland - not just the usual American things. All crew were friendly and helpful."
Desventajas: "There was not time to get to my connecting flight in Iceland without running and asking repeatedly to go to the front of the passport line - it was awkward and stressful. I was ASSURED over the phone that there would be plenty of time - I almost didn't make it."
Desventajas: "The change in Keflavik was unnecessarily confused and lacked clarity."
Ventajas: "Luggage made all the very short connections, which has never been the case with other airlines such as BA, Air Nez Zealand, Delta and AA."
Desventajas: "pay for food"
Ventajas: "Great short flights to get from the USA to Europe."
Desventajas: "Moved to an exit row, but were not told that there are no USB charging ports in that row."
Ventajas: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Desventajas: "The top cushion on the seats could be less bulky."
Ventajas: "Comfortable, good food and good crew"
Ventajas: "Seating and leg room much better than Ryan Air!"
Ventajas: "Fue un buen viaje, puntuales y tuvieron cortesia a la hora de acomodar a las personas"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Ventajas: "It was short and with friendly staff."
Desventajas: "No complimentary refreshments."
Desventajas: "El embarque un desastre"
Ventajas: "Everything except the food"
Desventajas: "The food."
Desventajas: "Best flight I have ever been on"
Ventajas: "Crew was amazing, someone had found my passport and turned it in to a crew member."
Ventajas: "Check in was a breeze with all so helpful. Cabin crew very pleasant. Very comfortable on time flight."
Desventajas: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Ventajas: "From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight."
Desventajas: "my seat wouldn't stay up, kept sliding back seat27a."
Ventajas: "Everyone was helpful and pleasant to talk to"
Desventajas: "Online check in did not work. Could not check in and get seats until boarding in London"
Ventajas: "Premium economy seats in front of the bulkhead from Charlotte to Dublin were very comfortable and worth the extra price."
Desventajas: "NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable."
Ventajas: "Shannon is a very easy airport."
Desventajas: "I was unable to get my seats assigned from America. I had to go to the Aer Lingus desk when I arrived to get seat assignment."
Ventajas: "The efficient flight but no drinks or snacks w/o purchase"
Ventajas: "I thought the staff were more friendly this time around."
Desventajas: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Desventajas: "Nothing! All was great"
Ventajas: "I made it on the plane because they decided to delay the fight for the ones of us that almost missed our flight so to the flight from Dublin being late."
Desventajas: "The Food!"
Desventajas: "They lost our strollers which put us into a really difficult situation, since we had to carry our two toddlers + our infant during the 5hour connection time in LND."
Ventajas: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Desventajas: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."
Ventajas: "Short but great had a window seat so slept most of the time"
Desventajas: "Staff didn't engage much"
Desventajas: "Could not check in on-line from Dublin on either Air canada or Aer Linguis websites. Time to sort out this long-standing problem"
Ventajas: "Boarding went quickly but there was no discomfort on the plane. Staff was friendly and efficient and they made an effort to take off and arrive early to our destination."
Desventajas: "Nothing, excellent trip"
Ventajas: "Efficient, clear communication, professionalism"
Ventajas: "Was part of my international flight"
Desventajas: "Was part of my international flight"
Ventajas: "Ahead is schedule"
Desventajas: "Even had to pay for coffee"
Ventajas: "Does not apply"
Desventajas: "Does not apply"
Ventajas: "short and uneventful...friendly staff!"
Ventajas: "Seats. Coffee."
Desventajas: "Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice."
Ventajas: "The flight was quick and smooth. We didn’t have any trouble getting onto the flight and finding our seats."
Desventajas: "I didn’t like that there was no complimentary drink service . When they came around with tea or coffee is was 3€, I wasn’t informed that until after I asked for a tea. I would never have got it otherwise. That may have been my misunderstanding since on our other Aer Lingus flights we had been given complimentary tea."
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Desventajas: "Bags got delayed by a day."
Ventajas: "I loved the electronic checkin and the quick bag drop. The crew were also very nice."
Ventajas: "Flight was nice and was told when there would be turbulence"
Desventajas: "Boarded/left 20 minutes late"
Ventajas: "I love this airline. I have a few suggestions below if you care to read them."
Desventajas: "You could offer small bottles of water as a courtesy. Online check in was difficult to navigate and ultimately unsuccessful. There was not a roamer person in baggage check in area to assist those with language barriers or even electronically challenged people which delays the process."
Desventajas: "Seats don't recline. Didn't tell all snacks and beverages were not complimentary"
Desventajas: "The customer service did not help at all."
Ventajas: "IT was dope!"
Desventajas: "I was hungover."
Ventajas: "Quick and efficient."
Ventajas: "Good connecting flight. On time."
Ventajas: "The personnel involved with wheelchair services who took us to our gate was very helpful and engaging. We thank them for this service. The gate personnel and flight attendants were helpful to get us on the flight earlier that was helpful with my husband" visual disability."
Ventajas: "Efficient staff and timely I would book again for sure"
Ventajas: "vuelo confortable y agradable"
1 cancelacion y 2 retrasos en los vuelos, fatal
El trato del personal deTAP es excelente.
El viaje es muy cómodo y la atención del personal inmejorable.
Demora de una hora. Tuvimos que despachar el único carry on que teníamos. Nos hicieron esperar 25 minutos en el bus para ir al avion.
Todo bien, sólo falta de SERVICIO por parte del personal en el aeropuerto
Pesimo u retraso sin explicación de más de 3 hrs. El personal no hablaba español súper limitado... snacks de lonche no pensados en todas las culturas
Vuelo cancelado y después de horas de cola no nos dieron ni hotel ni nada para pasar la noche hasta el vuelo reasignado al día siguiente.
El vuelo estuvo tranquilo.
Conexión mínima y el personal de la Aerolínea poco amables . Los asientos son muy apretados, la comida muy insípida
TAP PORTUGAL es la peor compañía que existe, y no solo de aviación, del transporte entero
TAP PORTUGAL es con mucho la peor y las ruin de las compañías aéreas
Muy buena atención y limpieza :D
Desventajas: "Excelente no como spirit en una reservación previa q hizo q perdiera mi vuelo de conexión para llegar como destino final a Sevilla... por eso he tomado la vía Miami Portugal Sevilla"
Ventajas: "Estoy molesta porque nos cancelaron el vuelo y ya teníamos reservado habitación en Oporto. Perdí el hospedaje €32. Nos asignaron en una nueva aerolínea KLN, donde corrimos para no perder el vuelo ya que tenía 15 minutos para abordar mi madre de 65 años y yo. Corrí en buscar las maletas ya registradas y hacer el procedimiento de check in y pierda de abordar para legar a tiempo. Gracias a Dios no perdimos el vuelo. Pero KLN nos indicaron que ellos no sabían de la cancelación y que no se hacían responsables del hospedaje. Al buscar en el aeropuerto de Holanda TAP AIR PORTUGAL no se hizo responsable. Por lo tanto pague una noche extra €45. Mas el servicio de taxi. En fin. Solo espero que me ayuden con la devolución de una noche por medio de TAP AIR PORTUGAL."
Desventajas: "Dar información completa al momento de cancelar un vuelo."
Ventajas: "La puntualidad"
Desventajas: "Mostraron 5 minutos antes la puerta de embarque, este terminal es muy grande por lo que ponen a afnrse a la gente"
Ventajas: "A pesar que deberieron cambiar avión cuando estábamos por salir, el cambio fue muy rápido y llegamos a tiempo a destino... exelente"
Desventajas: "La comida,"
Ventajas: "El entretenimiento muy bien. Contaba con cascos antirruido que funcionaron perfectos y eran cómodos. Asiento y comida adecuados. El único punto extraño fue el contoneo seguridad que era cruzado sobre el hombro."
Desventajas: "No eché de menos nada."
Ventajas: "Asiento muy cómodo. Acion muy limpio."
Desventajas: "La aplicación es muy mala."
Ventajas: "Asientos muy cómodos, acion muy limpio"
Desventajas: "La aplicación es muy mala."
Desventajas: "Muy buena aerolínea,, la aplicación es muy mala."
Ventajas: "Modelo Airbus neo nuevo."
Ventajas: "Tripulación atenta."
Desventajas: "Retraso de media hora. Huelga de personal de tierra impidió que se repartieran mantas. Mucha gente paso frío durante el vuelo. La política de asignar deliberadamente asientos malos a quien viaja junto y no pagó para seleccionar asientos es contraproducente."
Desventajas: "La comida, menos carbohidrato, más proteínas. Entretenimiento puede mejorar , no hay pantallas"
Ventajas: "Se retrasó dos horas y no llegué a la conexión"
Ventajas: "La comida y la comodidad durante el vuelo."
Desventajas: "El bus en el aeropuerto de Lisboa no tenía aire acondicionado y hacía mucho calor"
Desventajas: "El avión pequeño puso un marcha y se contaminó el aire Interior"
Desventajas: "Retraso de más de 1 hora"
Ventajas: "Tripulación ok Comodidad propia de un A320 clase turista sin asientos reclinables"
Desventajas: "El vuelo fue demorado por 30 minutos El proceso de abordar el avión muy engorroso a pesar de que en la boarding pass hay una zona asignada para embarque"
Ventajas: "La tripulación"
Desventajas: "El personal de tierra (encargados de molestar a ciertos viajeros y no controlar los equipajes con exceso de volumen). Solución: despedirlos. No se merecen ese trabajo. Malheducados y engañando a los pasajeros. Vergonzoso TAP"
Ventajas: "Tripulación bien."
Desventajas: "Demora de más de una hora en salir. Asientos no cómodos."
Desventajas: "Salimos con una hora de retraso y perdi mi enlace a Barcelona"
Ventajas: "o atendimento da tripulacao foi excelente, como quase sempre na TAP."
Desventajas: "como em todas as companhias aereas na aeronave de tamanho medio para distancias curtas, a configuracao na classe executiva é 3 assentos por fila dos quais apenas 2 sao ocupados. isto nao dá para entender pois o conforto é muito ruim. a distancia entre assentos é pior do que em qualquer voo a longa distancia na classe economica plus. so viajei na classe executiva pois foi a conexao de um voo do Brasil para Portugal. senao seria absolutamente desnessario pagar a grande diferenca de preco para receber um beneficio muito pequeno."
Ventajas: "a sala VIP Star Alliance providenciou uma variedade de comidas escelentes. a bordo o atendimento da tripulacao foi muito boa."
Desventajas: "a configuracao dos assentos na classe executiva desta aeronave sao 3 x 2 assentos, e os assentos nao recuam para uma posicao totalmente horizontal. isto foi um problema para mim pois durmo de barriga para baixo e nao foi possivel achar uma posicao confortavel para dormir. o sistema de entretenimento nao permite assistir e parar a qualquer hora desejada, o que nao foi problema pois o voo é de apenas 8 horas e depois do jantar ja deitei."
Desventajas: "He volado anteriormente en bussines de otras compañías y TAP debería mejorar el trato al cliente."
Desventajas: "El vuelo se demoró dos horas en salir. Tuve que cancelar. Hay muy buenos comentarios acerca del personal, pero de qué sirve cuándo no te cumplen con la hora de salida y tienes vuelos de conexión en otra ciudad."
Ventajas: "Todo correcto, unica compañia que dio tempempie y bebidas en trayecto de 2h."
Desventajas: "Todo ok"
Ventajas: "Todo correcto, unica compañia que dio tempempie y bebidas en trayecto de 2h."
Desventajas: "Todo ok"
Desventajas: "El aterrizaje"
Ventajas: "Puntual, avión muy cómodo con más espacio dentro asientos que lo habitual, te dan comida y bebida, calidad de avión pero ninguna otra compañía aérea de vuelos cortos lo hace. Personal amable y atento."
Ventajas: "Personal atento más q en otras líneas aereas"
Desventajas: "Que con ustedes compre el boleto de avión y aunque quise x todos los medios pagar equipaje nunca lo logré y hasta q voy a tomar el avión me lo cobran y obviamente es muchísimo más caro."
Desventajas: "Retraso de dos horas y media en vuelo de una hora."
Ventajas: "La experiencia fue buena, elvuelo fue cómodo y la comida estuvo bien. Lo único negativo fue que el vuelo salió más de media hora tarde y tuvimos que esperar otra media hora ya en el avión para despegar."
Ventajas: "Personal de TAP es de los mejores de la industria. Lo unico que salva la compañia."
Desventajas: "Comida en trayectos desde BRasil siempre es peor de lo normal en TAP. El avion era decrepito. La flota de TAP varia entre “destino:chatarra” y “recien renovado”. En este trayecto, suelen meter los primeros, habia paneles sueltos, baño del siglo pasado, etc."