Ventajas: "Best in the world, as always."
Ventajas: "Price is good"
Desventajas: "The food can be more improve"
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Desventajas: "On time would be better."
Desventajas: "20 min late but acceptable for a 15 hr flight"
Ventajas: "Amazing crew, great seating area and tasty menu."
Ventajas: "Yes and yes"
Desventajas: "Not sure because I have never had a better experience."
Ventajas: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Ventajas: "Seat was very comfortable, crew was very nice,"
Desventajas: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Desventajas: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ventajas: "Excellent service"
Desventajas: "More tasty snacks throughout the flight"
Desventajas: "Food could have been better."
Ventajas: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Desventajas: "All good"
Ventajas: "Entertainment ok but not newest, boarding smooth, food ok"
Desventajas: "Long waiting time for baggage, food not exceptional"
Ventajas: "Short flight"
Ventajas: "Boarding was good and the flight time was shorter than expected."
Desventajas: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Desventajas: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Desventajas: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ventajas: "The seats are very comfortable. There was ample entertainment."
Desventajas: "No complaints at all. They are very professional and I would chose them again."
Desventajas: "The seats and there is not much leg room"
Ventajas: "Premium economy"
Ventajas: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Desventajas: "Nothing to mention, all was good"
Ventajas: "Christmas decorations, service, attitude of staff"
Ventajas: "Crew, cabin and food."
Desventajas: "Lack of entertainment console at each seat"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Helpful staff and a comfortable trip. A plus all the way around"
Ventajas: "Red wine was good"
Desventajas: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ventajas: "Not much turbulence"
Ventajas: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ventajas: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "New plane"
Desventajas: "Food served 40 min after special meals"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Ventajas: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Great entertainment, good service, clean plane."
Desventajas: "The lasagna was pretty dry and meh."
Ventajas: "Hot/Cold towels, great movie selection, more space, good meals"
Ventajas: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Ventajas: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Ventajas: "Everything was great!"
Ventajas: "1) New seats 2) Good IFE 3) Helpful crew"
Desventajas: "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
Ventajas: "The crew, food and boarding process was good."
Desventajas: "I paid $21k for 3 return flights from Melbourne to Mumbai. I usually fly Malaysia Airlines and it costs us about $13k. I paid more this time for Singapore Air because I thought it might be more comfortable and I really thought they'd have flat beds to sleep. But they had the same angular seats like Malaysian Airlines. There was no point in paying the extra money."
Ventajas: "Superb service and entertainment with excellent staff"
Ventajas: "Food, service, warm towel, and ability to sleep"
Ventajas: "The entertainment center was amazing. There were lots of magazines and newspapers available. Service was regular, chairs were comfy, especially the headrests. Pillows felt real instead of fake fabric feel (plastics) And they were all friendly. Nicely done!"
No refunds for flights that I could not take due to Covid restrictions
Desventajas: "Baggage allowance is lower than most other airlines"
Desventajas: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Desventajas: "Repeatedly delayed, almost missed my next flight"
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "The crew were very friendly and responsive to all requests."
Ventajas: "All great, except limited entertainment and wifi was n.a."
Desventajas: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Desventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Ventajas: "Crew good, seat pretty comfortable"
Desventajas: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Ventajas: "Amazing crew. Airline was awesome .. seem less"
Desventajas: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Desventajas: "Superb airline"
Desventajas: "Terrible customer service."
Ventajas: "The crew was super courteous and nice."
Desventajas: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Desventajas: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Good selection of movies I thought."
Desventajas: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Ventajas: "Solid friendly n professional flight crew."
Desventajas: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Desventajas: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Ventajas: "Blankets, entertainment"
Desventajas: "Preferred seating was a joke !"
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Ventajas: "Very friendly and helpful Flight attendants. Food was good."
Ventajas: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Desventajas: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Desventajas: "I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage."
Ventajas: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Desventajas: "Having a bit more room during such a long flight would have been nice!"
Desventajas: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Ventajas: "Cool temps in plane"
Ventajas: "Boarding and service were attentive, entertainment excellent"
Desventajas: "The seat space is little cramped even for a relatively slim 5'11". Food taste was below airline average."
Desventajas: "Lo perdí"
Ventajas: "The friendliness of the crew."
Ventajas: "Comfortable, easy flight."
Desventajas: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Desventajas: "Someone sitting in my seat already!"
Ventajas: "The fly was on time"
Desventajas: "The service very poor"
Ventajas: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Ventajas: "It was s safe flight."
Desventajas: "I didn't feel valued and appreciated. Poor options for complementary food service."
Ventajas: "The food was good, the accommodation, although it been a long flight everything was allright"
Ventajas: "Staff and the cleaninless of the plane."
Ventajas: "Plenty of entertainment options--movies and TV shows."
Was delayed over 2 hours leaving Sydney. One staff member was loudly telling a passenger that they shouldn't have stowed their bag where they has as it was her position for her bag. Not very professional. Better late than never though. Overheard a few passengers while waiting saying how their flights had been cancelled the day before and had to find their own accommodation in Sydney.
Desventajas: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
Ventajas: "Got an aisle seat. Got all the meals. Overall a good flight."
Desventajas: "Tim Tams out for self service"
Ventajas: "Food and movies"
Desventajas: "Boarding time"
Ventajas: "Fantastic crew members who were very helpful with our infant."
Desventajas: "The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit."
Ventajas: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Desventajas: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Ventajas: "Good seat, great service. Typical quality QANTAS flight - perfect"
Desventajas: "Maybe the seat could have been more comfortable."
Ventajas: "Crew was amazing, food delicious, seats comfortable"
Ventajas: "Crew were lovely. Boarding was quick. Flight landed early."
Desventajas: "Food was average"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Ventajas: "Same as previous answer!"
Ventajas: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ventajas: "I had to change flights to LA."
Desventajas: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Ventajas: "On time flight ,no problems."
Desventajas: "All was fine."
Ventajas: "Free entertainment when it actually worked."
Ventajas: "Crew was very professional and willing to help"
Desventajas: "Selection of movies not that great when you spend 14 hours sitting on a chair for that long you expect at least to have some good movies to watch ... that was a let down. Also everytime they served us food it seemed lime yhey didnt have enough of the choices we were given as the crew had run out of our choices all the time making choose things we didnt lie"
Desventajas: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Desventajas: "Took forever to disembark from plane"
Desventajas: "American airlines dont know what passengers need to enter a country and then rebooked me on new zealand air but quantos changed that and i dont know where my bags are. Does the insurance i bought cover any if not all of these inconveniences."
Ventajas: "The crew tried their best to accommodate the many teens and toddlers on board."
Desventajas: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Desventajas: "My only fault was that they didn’t offer a non meat option on their selection."
Ventajas: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Desventajas: "The flight being cancelled"
Desventajas: "For a flight that takes 14 hours Restroom on an airbus 380 Toilet seats were showing signs of deterioration Seats very uncomfortable, I have flown on the same style of plane with Singapore airlines and didn’t experience the discomfort I had on qantas Food average"
Ventajas: "Ahh Qantas. What a relief after an internal US flight on a US carrier. Spacious, comfortable, on time, good food.They even comped us for luggage delayed that was not their fault."
Desventajas: "Nothing - all good. Thanks Qantas for showing us how it can and should be done."
Ventajas: "Service always attentive and genuine"
Desventajas: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Ventajas: "Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy"
Desventajas: "Would be nice to check-in for flight on app instead of laptop or tablet"
Ventajas: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Desventajas: "Noisy conversations of people waiting to use the toilet."
Ventajas: "Service was good"
Desventajas: "Delays are too often"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Ventajas: "Great service and comfort"
Ventajas: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Desventajas: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Ventajas: "Dood provided was good. Service was good. Baggage was fast."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "The crew was very attentive."
Desventajas: "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Desventajas: "older aircraft"
Ventajas: "Crew are professional and food is good quality!"
Desventajas: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Ventajas: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Desventajas: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Desventajas: "can not think of any."
Ventajas: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Desventajas: "The Melbourne connecting plane left without waiting for the 90 people who got off the LA flight 2 minutes after the plane departed."
Ventajas: "It was a safe and clean flight. We left BNE an hour late (due to late plane arrival form SYD) but landed on time."
Desventajas: "I have always been a fan of Qantas but I do not recall your food offerings to be this bad from my last flight in 2012. It is less than meh. Most passengers relied on inflight entertainment system (I preloaded my iPad Pro with what I wanted to watch). The system was down most of the flight. They finally got it back after consulting with the ground tech support and rebooting it many times. This impacted most people's experience."
Ventajas: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Desventajas: "Seat comfort sucked obviously!"