Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Desventajas: "Inconsistent entertainment system"
Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Desventajas: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "It was our first international flight and everything was fine."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Ventajas: "flight crew service and timeliness of the flight, email update on flight status"
Desventajas: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Desventajas: "Delayed flight"
Ventajas: "Excellent movie selection."
Desventajas: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ventajas: "very accommodating for handicap"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Desventajas: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Desventajas: "The seat is small"
Ventajas: "The plane was clean and the staff was great."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Excellent Service super"
Ventajas: "First class on Korean long haul does not disappoint!"
Desventajas: "Nothing not to like"
Ventajas: "food selection & crew courtesy"
Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"
Desventajas: "I can't flight. What happened?"
Ventajas: "The service provided was of a high standard. See the comments mentioned above,"
Desventajas: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Great service and decent food, clean new plane!"
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Desventajas: "Boarding and long waiting time after arriving at the airport"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "The take off and landing. Pilots are very good."
Desventajas: "The restroom lacks basic tissue and paper cups."
Ventajas: "The crew was very respectful and nice"
Desventajas: "More movie selections"
Desventajas: "better in-flight entertainment movie options"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Great crew, amazing food."
Desventajas: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Staff friendliness, leg room"
Desventajas: "No sleeping eyepatch"
Ventajas: "Cabin, seat, and aircraft comfortable but not at all luxurious."
Desventajas: "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
Ventajas: "Same as above"
Desventajas: "Same as above"
Desventajas: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ventajas: "I love how they give importance to parents traveling with little kids."
Desventajas: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Ventajas: "the beautiful and polite crew"
Desventajas: "seats lack of cusion"
Ventajas: "The crew was exceptional"
Ventajas: "The crew was kind. The Meal was great. All good."
Ventajas: "Crew was very nice and accomodating."
Desventajas: "The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight."
Ventajas: "the very punctual flight"
Ventajas: "Korean BBQ"
Desventajas: "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
Desventajas: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Ventajas: "Entertainment was nice with a good variety."
Desventajas: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ventajas: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Ventajas: "Asiana es lo mejor"
Ventajas: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Desventajas: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Desventajas: "Very unorganized boarding process."
Ventajas: "They made sure everyone was happy with all service."
Ventajas: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
Ventajas: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ventajas: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Desventajas: "Just about everything."
Ventajas: "The service and the food"
Ventajas: "Great bassinet for baby Excellent entertainment"
Desventajas: "Terrible food, not enough food given the long haul distance, not enough water provided"
Ventajas: "Crew was very helpful"
Ventajas: "Great service, comfy spacious seats, decent meal service"
Desventajas: "Food was a bit bland"
Ventajas: "Great service"
Desventajas: "Dirty plane. Floor and tables not cleaned."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service and experience was excellent"
Desventajas: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Ventajas: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
Desventajas: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
Ventajas: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Desventajas: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
Ventajas: "Crew was friendly"
Ventajas: "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
Ventajas: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Ventajas: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ventajas: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Desventajas: "Economy class seats were hard to sleep in."
Ventajas: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
Ventajas: "THE staff were really nice and kind."
Desventajas: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ventajas: "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
Desventajas: "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."
Ventajas: "I like how they gave us an empty seat in the middle."
Desventajas: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Ventajas: "Crew was attentive and the food for economy was good."
Desventajas: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Desventajas: "There were some disrespectful passengers who were disruptive during the flight."
Ventajas: "They had a show of different traditional Korean costumes. The girls then allowed the passengers to take pictures with them. A fun time."
Desventajas: "It was a long long flight. I wish they used those black holes for travel."
Desventajas: "Seats need more cushioning"
Migration at Casablanca was very slow
Migration at Casablanca take so long...
Excelente aerolinea. Solo sería bueno que llamen a abordar por numeros de asiento (primero los últimos y luego los primeros) para agilizar el proceso de embarque y evitar congestionamientos de gente
Ventajas: "La comida"
Desventajas: "Que sea más fija la hora de salida"
Ventajas: "Bien la tripulación"
Desventajas: "La comida no me gustó"
Ventajas: "Puntualidad y organización"
Ventajas: "Compañia perfecta, todo ok"
Desventajas: "Todo ok"
Ventajas: "Buena compañía."
Desventajas: "Todo ok."
Ventajas: "Crew was fine."
Desventajas: "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."
Ventajas: "Planes were good with good leg room"
Desventajas: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Ventajas: "Overall service"
Desventajas: "I had to check in my cabin bag"
Ventajas: "Muy amable el personal, asientos cómodos (además viajé en un vuelo casi vacío con lo cual pude disfrutar de mayor comodidad). La comida estaba riquísima y bien presentada. El vuelo, si bien salió 10minutos demorado, llegó antes de lo previsto."
Desventajas: "Me obligaron a despachar un carry on, por tener 1kg de exceso de peso. La salida fue vía autobús con un trayecto bastante prolongado y con espera"
Desventajas: "Boarding process very delayed and we tired in this journey"
Ventajas: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Desventajas: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Ventajas: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Ventajas: "Didn’t have much choice for vegetarians.. food was not good atol"
Ventajas: "Staff were professional."
Desventajas: "Too full, busy flight with noisy travelers. Many children were constantly crying and there was too much going on. perhaps staff could suggest that travelers remain quiet or mindful of others who are trying to sleep."
Ventajas: "El vuelo ha sido perfecto.Tanto la hora de salida como la llegada y el personal muy atento."
Desventajas: "Todo muy bien, excepto que el aire lo ponen demasiado frío por la noche. En cuanto al entretenimiento, sería aconsejable pusieran más películas traducidas al español, ya que es un vuelo que viene regularmente hasta Madrid."
Ventajas: "El vuelo en general ha sido muy bueno."
Desventajas: "Deberían poner más películas traducidas al español."
Desventajas: "Three of is were travelling and they offered food only l to two of us..i think they thought my three year old doesn't need food..and on my flight to Kochi the crew was so mean.."
Ventajas: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Desventajas: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Ventajas: "Crew were great"
Desventajas: "Very noisy with loads of kids, crying babies"
Ventajas: "The crew was rude. And did not answer when called upon."
Desventajas: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
Ventajas: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."
Ventajas: "I like Etihad airways."
Desventajas: "Food really needs to be upgraded."
Desventajas: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Ventajas: "Seat relatively comfortable. Liked pillow that resembled neck pillow."
Desventajas: "Despite plane not being full, crew seemed to have difficulty serving meals."
Ventajas: "Fabulosa la cámara en el frente del avión"
Desventajas: "No daban mantas, ni a excepción de las pocas personas que sufrían del frío del aire acondicionado"
Ventajas: "the crew was good, unlike NY-AUH flight where some crewmembers were arrogant bathrooms were kept clean"
Desventajas: "zone boarding should be smoother, but people still try to skip the line"
Ventajas: "Very professional crew and comfortable flight in the A380."
Desventajas: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
Ventajas: "All was fine."
Desventajas: "While all was fine a the food could have been a little better, especially when it is a 14 hour flight."
Ventajas: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Desventajas: "The jet airways flight from Abu Dhabi to Ahmedabad."
Ventajas: "Service and comfort"
Desventajas: "Everything was great ... no complains"
Ventajas: "The crew was attentive and genuinely friendly / helpful."
Desventajas: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Desventajas: "Middle Seat"
Ventajas: "The flight was well managed. The cabin crew were really patient and helpful."
Desventajas: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Ventajas: "the journey, staff and overall experience"
Desventajas: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Ventajas: "Aircraft fleet and airport is good. Good infrastructure."
Desventajas: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Desventajas: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"
Desventajas: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."
Desventajas: "there are bed bugs in the seat which has caused serious problem in my back (this is not expected and crew does not even basic medicine, i have to bear the pain till i reach the home. Also the entertainment is not updated which is 2 months older and not updates since."
Desventajas: "Horrible food plan. We were served an entire dinner 2 hours before landing in New York and mind you it was morning in New York. Instead of serving breakfast, we were given dinner which was again horrible. Worst food plan ever!"
Ventajas: "US custom and immigration check in at Abu Dhabi airport. We walked away at JFK New York as Domestic passangers."
Desventajas: "Appeared that the number of serving crew is small compared to the size of the plane. We had t repeat our request for service many times before we were attended."
Ventajas: "The aircraft was spacious and it allowed one to move about and stretch one's limbs."
Desventajas: "The spacing between the economy class seats - particularly when the person in front reclines."
Desventajas: "this does not necessarily reflect in the airline, other than the fact the staff could really not do anything for me in Abu dhabi: the eithad staff handed me an email and told me i had to inform them that way. no designated lost and found, the local police were utterly unhelpful"