Ventajas: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Desventajas: "Foam earplugs would be a welcome addition."
Ventajas: "Crews are always super well trained."
Desventajas: "Between continental flight need more movies, in my perspective"
Ventajas: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Desventajas: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ventajas: "Great service, economy legroom"
Desventajas: "Nothing"
Ventajas: "The toilet is not really good.It Is smelly"
Desventajas: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Ventajas: "Crew service"
Desventajas: "Food quality was ok."
Ventajas: "The staff was courteous and kind"
Desventajas: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Ventajas: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ventajas: "Friendly service"
Desventajas: "Not enough movie selection and the food selection"
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "Love the service on this flight! Super friendly and quick to service."
Desventajas: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Ventajas: "attentiveness of the crew to people of multiple nationalities."
Ventajas: "All. The best airline."
Ventajas: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Ventajas: "Crews are kind and nice. No complain about the service the crews provided."
Desventajas: "The chair, need to be more comfortable"
Ventajas: "Everything was as good as it gets specially the crew"
Desventajas: "Very long flight....."
Ventajas: "The food was delicious. Stewardesses awesome."
Desventajas: "Ths length of the flight, but that is normal."
Ventajas: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Desventajas: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Ventajas: "Good service. All attendants and crews were nice and friendly."
Desventajas: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ventajas: "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
Desventajas: "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
Ventajas: "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
Ventajas: "Great leg room and wonderful flight staff. Coffee was excellent."
Desventajas: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ventajas: "Clean rest rooms Friendly attendants comfortable leg room"
Desventajas: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ventajas: "The crew are friendly, the flight was comfortable"
Desventajas: "Nothing"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Ventajas: "Everything was good and the price was proper."
Desventajas: "I think, any flight should have some more movies, music, and other entertainment."
Desventajas: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Ventajas: "Leg room was good"
Desventajas: "Too tight beside neighboring seats"
Ventajas: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Desventajas: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Ventajas: "drink service"
Ventajas: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Ventajas: "comfortable seats...above average food choices"
Desventajas: "limited selections of the movies they offered....a very long walk going to the next gate to catch my next flight."
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "Friendly crew members, great food, and lots of entertainment choices"
Desventajas: "None"
Ventajas: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Desventajas: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Ventajas: "The crew went above and beyond."
Ventajas: "Good Customer Service"
Ventajas: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Ventajas: "Nice crew!"
Desventajas: "The food sucks, the seats are hard and uncomfortable"
Ventajas: "Food was great"
Desventajas: "Headphone jack in seat didn't work correctly"
Ventajas: "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
Ventajas: "Made you realize it is possible to have good food Oma plane"
Desventajas: "Ran out of choices"
Desventajas: "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
Ventajas: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Desventajas: "The food could be better spaced out and offer ask me more variety."
Ventajas: "I missed my early morning flight and Korean Air allowed me to change my ticket for a later flight at no cost to me. The crew was very sweet and attentive. I'm so grateful that I was allowed to catch a later flight without having to pay."
Migration at Casablanca was very slow
Migration at Casablanca take so long...
Excelente aerolinea. Solo sería bueno que llamen a abordar por numeros de asiento (primero los últimos y luego los primeros) para agilizar el proceso de embarque y evitar congestionamientos de gente
Ventajas: "La comida"
Desventajas: "Que sea más fija la hora de salida"
Ventajas: "Mango juice was good. Food was good. Crew was friendly and fast."
Desventajas: "More leg room please. Better entertainment. More reclining of seats required. Softer seats."
Desventajas: "14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor."
Ventajas: "Bien la tripulación"
Desventajas: "La comida no me gustó"
Ventajas: "Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available"
Desventajas: "As above"
Ventajas: "Puntualidad y organización"
Desventajas: "Comida"
Ventajas: "Compañia perfecta, todo ok"
Desventajas: "Todo ok"
Ventajas: "Buena compañía."
Desventajas: "Todo ok."
Ventajas: "All service and cresws are friendly"
Desventajas: "Just keep it up"
Desventajas: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Ventajas: "Muy amable el personal, asientos cómodos (además viajé en un vuelo casi vacío con lo cual pude disfrutar de mayor comodidad). La comida estaba riquísima y bien presentada. El vuelo, si bien salió 10minutos demorado, llegó antes de lo previsto."
Desventajas: "Me obligaron a despachar un carry on, por tener 1kg de exceso de peso. La salida fue vía autobús con un trayecto bastante prolongado y con espera"
Ventajas: "Both planes had USB ports for charging phones. Food was better this time."
Desventajas: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Ventajas: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
Desventajas: "Entertainment. Food was so-so."
Ventajas: "The food is not standard airline food and deliciously reflects the Middle East."
Desventajas: "Poor service"
Ventajas: "Food was great ."
Desventajas: "My chair was not comfortable."
Ventajas: "Boarding was efficient. Entertainment and food great."
Desventajas: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Ventajas: "Flight attendants were super ultra professional."
Desventajas: "Flight attendants were super ultra professional."
Ventajas: "Friendly and professional. Always with a smile."
Ventajas: "Customer service very good"
Ventajas: "Every thing was good"
Desventajas: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."
Ventajas: "Staff was great...Food was good...Upgraded to first class !!!!!"
Ventajas: "El vuelo ha sido perfecto.Tanto la hora de salida como la llegada y el personal muy atento."
Desventajas: "Todo muy bien, excepto que el aire lo ponen demasiado frío por la noche. En cuanto al entretenimiento, sería aconsejable pusieran más películas traducidas al español, ya que es un vuelo que viene regularmente hasta Madrid."
Ventajas: "El vuelo en general ha sido muy bueno."
Desventajas: "Deberían poner más películas traducidas al español."
Desventajas: "Seat was too tight. No foot rest"
Ventajas: "Good movies"
Desventajas: "Horrible food and beverage service as mentioned above"
Desventajas: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Ventajas: "Good media system. Great staff."
Desventajas: "Bad food. No flying nannies. Layover was long."
Ventajas: "Awesome service, smooth flight , great staff. Very spacious"
Desventajas: "My luggage got damaged, but it's being taken care of."
Ventajas: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Desventajas: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("
Ventajas: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Ventajas: "Fabulosa la cámara en el frente del avión"
Desventajas: "No daban mantas, ni a excepción de las pocas personas que sufrían del frío del aire acondicionado"
Ventajas: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Desventajas: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"
Ventajas: "Crew are usually lovely and helpful with even the most difficult passengers."
Desventajas: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
Desventajas: "I requested gluten free meals ahead of time, but the request was not fulfilled, making meals tough. The crew were very kind though and worked to make the best out of the situation."
Ventajas: "Very comfartable"
Desventajas: "Internet acess is to expensive"
Desventajas: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"
Ventajas: "Food could be better"
Desventajas: "Didn't like the food"
Ventajas: "Timeliness of the flight and communication from the flight deck."
Desventajas: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Desventajas: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Ventajas: "Everything"
Desventajas: "No dedicated line for First @ TSA Pre-Clearance at Abu Dhabi. This means you have to leave the lounge hours earlier than otherwise incase there is a massive line @ TSA."
Ventajas: "crew very friendly....always ready to serve"
Desventajas: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Ventajas: "The plane was spacious with great features. The crew was friendly and helpful"
Ventajas: "The flight was comfortable. Food was ok, but could be improved in variety."
Desventajas: "Boarding process, slow and long - I have seen other airlines do it much faster. Crew were friendly, but lots of confusion among crew members. Entertainment was horrible - need new and latest movies. The latest movies available were months old. This makes the flight time feel a lot longer than it is."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Ventajas: "Professionalism of the crew."
Desventajas: "My partner and I could not understand much of what flight attendants said in English due to their accent. Mediocre food. When the person in front came back, his seat leaned back and hit my laptop. I felt ignored once when a flight attendant appeared to have asked in Chinese if I need any drink."
Ventajas: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Desventajas: "The coach seating is very tight. I wish there was more leg room."
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Ventajas: "The food."
Desventajas: "Entertainment system"
Ventajas: "The crew this time was outstanding! Also, the food improved much from last time."
Desventajas: "My entertainment screen did not work."
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Ventajas: "Good food, relatively comfortable for a 13 hour flight"
Desventajas: "The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip."
Desventajas: "See above..."
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Ventajas: "The crew was outstanding."
Ventajas: "Friendly flight, nice people"
Desventajas: "Food wasn't good."
Ventajas: "Arriving"
Desventajas: "Play flight attendants horrible food movie selection very poor"
Ventajas: "Crew very nice. Take off on time both times. I liked the movies and games, kept me entertained for 13 hours. The Air China plains, used for domestic flights, don't have any entertainment, even during 3 hours flights. This I didn't like in China."
Desventajas: "The seats in both international flights were not confortable. The audio port on plane from China didn't work well I had to keep holding it at all times to be able to hear on both ears."
Desventajas: "Delayed and unorganized No veggie food options"
Ventajas: "Bargain price for a RT flight to Bangkok, good movies at a personal video device at the seat. Two ok meals on 14 hour flight to Beijing."
Desventajas: "Only one choice for red wine and it was pretty bad."
Ventajas: "Very good experience. Service is excellent."
Ventajas: "The aircraft crew was polite"
Desventajas: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Ventajas: "Everything was surprisingly decent."
Desventajas: "Seats we’re lacking appropriate padding."
Desventajas: "Delayed flight, dirty restrooms"
Ventajas: "Food is not good for vegetarians,and they missed baggages both the way from and to USA-MUMBAI.. I called them for claim many times but they didn't pay yet.. I bought new bag for Rs- 9,500/- that also they missed on the way back home from Biejing to USA.."
Desventajas: "Food was not good for vegetarian.."
Ventajas: "crew and customer service were good, boarding was good"
Desventajas: "comfort minimal, food poor and entertainment below par"
Ventajas: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Desventajas: "Overuse of plastic cups"
Ventajas: "The staff was extremely polite, very accommodating, and willing to serve. The entire experience was overall very good and very contrary to what reviews said online. I would fly with them again in a heartbeat, far exceeded American standard airlines like Delta and American."
Ventajas: "Food was good, crew was courteous, comfortable seats."
Desventajas: "Some delays, touch screen was not working."
Ventajas: "Comfort of the plane"
Ventajas: "Very courteous staff at the check-in and very polite and hospitable flight attendants, very efficient and quick in serving."
Desventajas: "Food, cleanliness of airplane"
Ventajas: "Nothing!!!"
Desventajas: "No charging ports for your IPads for tables for an over 14 hour flight. Bathrooms were not kept clean during flight. Attendants are rude. Luggage didn't get to our destination. Disgusting Air line."
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Ventajas: "Nice stewardesses"
Desventajas: "Can't use cellphone in airplane mode! Should have been warning about this. 2 hour delay with no explanation"
Ventajas: "Clean plane delay"
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Desventajas: "Incredibly unfriendly staff. My entertainment center was broken and they could not shut off my overhead light."
Ventajas: "Literally nothing about this flight was enjoyable"
Desventajas: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Ventajas: "Direct flight, no layover , price ... you get what you pay for shitty service"
Desventajas: "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
Ventajas: "one flight the attendant thanked me for being gold The agents at red house for gold members in Shenzhen were amazingly helpful in getting me a flight in time to connect when mine was badly delayed, really helpful"
Desventajas: "After boarding, passengers sitting on the plane for ~2 hours before the plane starts to depart"
Ventajas: "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
Desventajas: "Everything we're so bad."
Ventajas: "One of the four flights gave us water bottles and hot towels"
Desventajas: "Delays outbound and inbound and airport staff did not do anything to help with rearranging connecting flights even though it was known that we would miss the scheduled connection, and it was a disorganized inefficient process in Beijing that took over 2 hours of standing in line and the hotel they arranged for required sharing rooms and a 20min shuttle ride and by that point there was only 3hrs left before check-in time."
Desventajas: "everything, dont book to justfly, its a trouble"