Ventajas: "Yes, seats were very comfortable and crew members were extremely helpful"
Desventajas: "Everything was excellent."
Ventajas: "Overall good"
Ventajas: "It was a nice flight ✈️"
Desventajas: "Thank you so much really was the best price I got"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
Desventajas: "All was great. Cant think of anything"
Ventajas: "Crew was courteous enough, and plane was quite new."
Desventajas: "Provision of at least toothbrush,etc like other airlines for long flights."
Ventajas: "Great schedules, convenient connections via CAN. Good food, excellent service. Highly recommended!"
Desventajas: "Keep up the great work!"
Desventajas: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "Overall, the service is good."
Desventajas: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Desventajas: "Didn’t receive the special meal that was ordered"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Desventajas: "Delayed boarding"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "The price was hard to beat."
Desventajas: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
Ventajas: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Desventajas: "no complaints really."
Ventajas: "Airline provided wheelchair for my injured friend and priority boarding"
Desventajas: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
Desventajas: "baggage didn't make it; will be delivered in 2 days"
Ventajas: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Desventajas: "Food, beverage, water, liquor supply and bumpy ride."
Ventajas: "Again - flight was on-time, boarding was quick and painless, entertainment options were extensive, cabin crew was accommodating and efficient, food was fine ... NO COMPLAINTS!! What more can one ask for?!?"
Ventajas: "The flight was long but its was in a good area to sit in"
Desventajas: "Lack of entertainment"
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "Everything went well."
Desventajas: "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
Desventajas: "Food too little"
Ventajas: "The pilot was great"
Ventajas: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Desventajas: "Long had no vegetarian choices other than snacks."
Desventajas: "The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation."
Ventajas: "Graeat for the business class price"
Desventajas: "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades! Also, I was not given the h boarding pass for the last leg of my tire; I had to leave th secure area and get in line to check-in for that last flight. Again, zero benefits for being SkyTeam Elite Plus even though thhe flight was a China Southrn codeshare with Virginia America."
Desventajas: "Seats hard. Seats narrow. Food not hot."
Desventajas: "Flight delayed"
Ventajas: "I liked the selection of movies, the staff was polite, and the flight was on time."
Desventajas: "The seating was cramped and the food was almost inedible."
Ventajas: "Nice crew."
Desventajas: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Ventajas: "I ate food"
Desventajas: "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
Ventajas: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Desventajas: "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
Ventajas: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Desventajas: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."