The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Desventajas: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ventajas: "Crew was excellent"
Desventajas: "Better seat cushions"
Desventajas: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ventajas: "Crew very attentive but not intrusive. Food very good."
Desventajas: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ventajas: "Crew, food, time all great."
Desventajas: "WiFi did not work. Flight data unavailable."
Ventajas: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Desventajas: "Nothing significant!"
Desventajas: "Flat beds on second flight"
Desventajas: "Security screening very slow"
Ventajas: "Crew was attentive."
Desventajas: "The entertainment was rather limited."
Ventajas: "Yes and yes"
Desventajas: "Not sure because I have never had a better experience."
Ventajas: "I like everything in Singapore airlines"
Ventajas: "Service was excellent!"
Desventajas: "Reservation online"
Desventajas: "Flight way too cold"
Desventajas: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ventajas: "Excellent service"
Desventajas: "More tasty snacks throughout the flight"
Ventajas: "Generally good Flight was operated by Silk Air"
Desventajas: "Entertainment score is not meaningful because of the short flight time."
Desventajas: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ventajas: "The service is exceptional!"
Ventajas: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Desventajas: "Need to update the planes.."
Ventajas: "Food was pretty good. Loved the Weiss ice cream bars"
Desventajas: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Ventajas: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Desventajas: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ventajas: "The crew was very nice and professional and the amenities were top notch."
Desventajas: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Desventajas: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Desventajas: "Boarding didn’t give priority to passengers with children"
Desventajas: "the food was mediocre at best - had to ask for water couple of times"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Love the promptness of services, always with a smile!"
Ventajas: "United miles."
Desventajas: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "Crew members were very friendly n helpful."
Ventajas: "Service and food"
Ventajas: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Desventajas: "Nothing to mention, all was good"
Ventajas: "Finally an airline that loads from the back to the front. Makes sense to me"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "smooth service with refreshments"
Desventajas: "No working seat audio"
Desventajas: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ventajas: "We started taxing 15 minutes before the departure time. This is great !"
Desventajas: "not much"
Ventajas: "Great flight and entertainment options, friendly crew, free wine :)"
Desventajas: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ventajas: "Overall service, good leg space."
Desventajas: "We were seated in the same section with four babies."
Ventajas: "Not much turbulence"
Ventajas: "the flight time was quick , by the time you took off you practically were preparing for landing"
Desventajas: "nothing disappointing"
Ventajas: "service, good TV quality and good movie selection"
Desventajas: "sound quality with headphones was horrible"
Ventajas: "Vegeterian breakfast was good thou ."
Desventajas: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Desventajas: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
Ventajas: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Ventajas: "Seating was comfortable."
Desventajas: "Different selection of food."
Ventajas: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Ventajas: "Everything was good"
Desventajas: "Baggage claim in Bali very slow"
Ventajas: "The crew was super nice and I felt comfortable during the 6h flight"
Ventajas: "Avion comodo, espacio razonable entre asientos, excelente atencion de la tripulacion, buena calidad de comidas y bebidas. Entretencion razonable"
Desventajas: "Tener peliculas en idioma español o subtituladas en español"
Desventajas: "Too cold in the aircraft !! So so cold"
Ventajas: "Helpful crew staff who assisted arranging our next connection flight."
Desventajas: "Food quality can be improved."
Ventajas: "Amazing in business class"
Ventajas: "Food and beverage service"
Desventajas: "45 minutes delayed when departing"
Ventajas: "On time and good service from. Cabin crew"
Ventajas: "Todo correcto, normal. Sin grandes lujos."
Desventajas: "Poco espacio."
Ventajas: "Just a very nice. flight. No worries."
Ventajas: "We were the only flight at the airport and got to walk out to the plane and board directly. Ground crew lined up and waved good-bye as we pulled out to runway. Very friendly attendants. No wait, arrived 10 minutes early."
Desventajas: "Small seats and minimal food and drink options but the flight was only 90 min so not important."
Ventajas: "Clean, proper plane."
Desventajas: "Unhealthy food, full of sugars and fat."
Ventajas: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Desventajas: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Ventajas: "Service and comfort during fly"
Desventajas: "A but delay"
Desventajas: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Ventajas: "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
Desventajas: "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."
Ventajas: "Planes are confortables"
Desventajas: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Ventajas: "Prompt checkin and smooth on boarding"
Desventajas: "Didn’t like the food, the economy tight seats and to have to pay around 1000us $ for a potential upgrade in business class Other airlines upgrade elite passenger for free"
Desventajas: "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
Ventajas: "Other Airlines that sent extra planes to evacuate their patrons!"
Desventajas: "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
Desventajas: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Ventajas: "The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional."
Desventajas: "The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes."
Ventajas: "Personal atentisimo, gentil y silencioso, como buenos japoneses/indonesios. Comida A1, avión nuevo y muy bien flat bed."
Ventajas: "Good food, modern plane, professional staff. Punctual"
Ventajas: "Staff, food, seats."
Desventajas: "Nothing really."
Ventajas: "Poor selection an d or updated often enough!"
Ventajas: "Easy and comfortable."
Ventajas: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Desventajas: "The food could have been better."
Ventajas: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Ventajas: "Crew members were friendly and helpful"
Desventajas: "Knee room was very tight.."
Ventajas: "Great service and menu in business class. Best I have experienced."
Ventajas: "Nice to have food and good entertainment on an affordable flight"
Ventajas: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Desventajas: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Ventajas: "On time, friendly crew and professional. Garuda is a great way to get around Indonesia!"
Ventajas: "Professional and Excellent Customer Service"
Ventajas: "I was surprised to get a snack on a 30 minute flight ! Very good. Crew and service was great !"
Desventajas: "The boarding process could be more organized - maybe starting with the back of the plane first."
Ventajas: "Service, on time!"
Ventajas: "Cabin Crew is friendly and professional"
Ventajas: "I really enjoyed the in flight meal, much better than other airline food I have had!"
Desventajas: "The in-flight entertainment was ok, could do with a few more new films and more episodes of TV shows!"
Ventajas: "Singapore Airport is the best!!! The world should copy it!!!"
Desventajas: "Entertainment system was not working"
Ventajas: "The hospitality was so genuine and wonderful on Garuda. Highly recommended."
Ventajas: "Wonderful service"
Ventajas: "Indonesia is known for late planes. This trip was only about 15 late in arrival. New airport in Labuan Bajo. Baggage and check it was a breeze. 20kg was nice."
Desventajas: "Didn't like to stairs from second floor of airport to tarmac to get on plane."
Desventajas: "Should've told me that we can't bring all bags to the cabin due to small overhead compartment."
The aircraft, departure & arrival times, flight attendants were excellent. What could have been better: a bit more amenities: blanket, USB power ports, etc.
Hubo un retraso inexplicable de tres horas.
Desventajas: "Flight delayed. Please be punctual if can’t be earlier."
Ventajas: "Enjoyed buying extended leg room"
Desventajas: "Water should be a standard on a 4 hour flight"
Desventajas: "All ok"
Ventajas: "Crew were good."
Desventajas: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Desventajas: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ventajas: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ventajas: "we were on time and landed ahead of schedule."
Desventajas: "nowhere to store our cabin luggage"
Desventajas: "Allow us to upgrade class"
Ventajas: "Can't complain"
Desventajas: "Cheaper? :) !"
Ventajas: "Quick boarding"
Desventajas: "Overpriced drinks and snacks"
Ventajas: "Head rest not comfortable. Short distance okay not long one."
Desventajas: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Desventajas: "Music or movie will be good."
Desventajas: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ventajas: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ventajas: "Good price. Was on time, seats were comfortable, helpful staff"
Desventajas: "No use of headphones 30 minutes before take off and arrival"
Ventajas: "Everything worked"
Desventajas: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ventajas: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ventajas: "comfortable seat"
Desventajas: "No TV on plane"
Ventajas: "Personal amable"
Desventajas: "Te dan 1 comida y 1 bebida el resto hay que pagarlo. Se paga el internet y no tienen televisores."
Desventajas: "Everything but the price. Worst customer service ever!!!"
Ventajas: "Affordable biz class"
Desventajas: "Really poor food and flight was delayed 2 hours both ways"
Ventajas: "The cost was cheap"
Desventajas: "There wasn't much room for someone who is 6'4''"
Ventajas: "Nothing to like"
Desventajas: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Desventajas: "Que cobren todo aparte pero es lowcost."
Desventajas: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ventajas: "QUIET ZONE"
Desventajas: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Desventajas: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Desventajas: "Delay one hour"
Ventajas: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Desventajas: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Ventajas: "Early alert that flight was going to be 5 hours late."
Desventajas: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ventajas: "Easy and cheap"
Ventajas: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ventajas: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Desventajas: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Ventajas: "The spicey Korean noodles that can be purchased on board."
Desventajas: "No leg room, but again I can't really complain on a 2.5 hour flight."
Ventajas: "Great. Not only on time but landed ahead of schedule"
Desventajas: "Unusual traffic jam in Jakarta caused me and friend to miss our flight. When booking next avail flight we were ticks regardless of why we were late, zero dollars would be allowed. Note flight was scheduled for 8 PM. We left our hotel at 1600hrs for a 20 mile ride to airport- should have been plenty of travel time!"
Ventajas: "Overall everything went well with one exception. Extra charge on baggage."
Desventajas: "There is a weight limit on your baggage and the extra charge is extremely expensive. Make sure you read the fine print before purchasing a ticket."
Ventajas: "Flights were on time, crew and service staff were helpful."
Desventajas: "Checking in at the airport counters was very slow."
Ventajas: "Boarding process was orderly and timely. Pilot was good in that the plane took off and landed smoothly."
Desventajas: "Wish there was more leg room on the plane. The crew could be friendlier (not that they weren't)..."
Ventajas: "staff smile"
Desventajas: "intense cabin smell probably due to disinfectant or something…"
Ventajas: "Everything was good"
Ventajas: "Staff are courteous. Boarding was seamless. Flight itself and landing were steady."
Desventajas: "Seats were uncomfortable. No free water on board."
Hubo un retraso inexplicable de tres horas.
Desventajas: "I wish I was told my ticket did not include a meal upfront."
Desventajas: "Flight attendant presentation (uniforms were not very high quality)"
Ventajas: "Boarding was fast, aircraft clean"
Desventajas: "Crew wasn't just unfriendly, they were really rude!"
Ventajas: "Boarding time and departure time very good. Easy and fast check in"
Desventajas: "Delay one hour"
Ventajas: "Sat grounded for 1 hour,"
Ventajas: "Great experience"
Ventajas: "Well so far i uded airasia 3 times and always on time"
Ventajas: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Desventajas: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Ventajas: "Again Delayed"
Desventajas: "Missed appointment delayed as usual"
Desventajas: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Ventajas: "Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung."
Desventajas: "Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport."
Ventajas: "It arrived on time"
Desventajas: "Very snel legroom, no included food, no free water, no inflight entertainment"
Ventajas: "Price and clean plane."
Desventajas: "Baggage fees"
Desventajas: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Ventajas: "We survived the flight with only a little backpain and one stiff butt cheek"
Desventajas: "No legroom, very narrow seating, no meal, expensive"
Ventajas: "Meals are delicious although not all items were available without prebooking."
Desventajas: "It was very cold during the flight. No blankets available - only for sale."
Ventajas: "Overall service"
Desventajas: "Delay, no entertainment"
Desventajas: "Long delay..!!"
Ventajas: "The flight was on time and the food was ok"
Desventajas: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Ventajas: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Desventajas: "No entertainment on the aircraft."
Desventajas: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Desventajas: "Delay flights. wait too long"
Desventajas: "it was late, quality of experience was poor- from predeparture to landing"
Ventajas: "Very friendly."
Ventajas: "Personal muy amable. Sin tiempo de espera."
Desventajas: "No hubo comida incluida. Retraso de casi una hora."
Ventajas: "Easy check in and boarding. On-time flight."
Desventajas: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Ventajas: "AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price"
Desventajas: "The on-board sales cart did not have finger puppets, which I wanted to buy for some children."
Ventajas: "Great crew personality"
Desventajas: "Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all."
Ventajas: "absolutely nothing about the flight was"
Desventajas: "I paid for exit row seating and didnt get it"
Desventajas: "Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least"
Ventajas: "Cheap flight, landing at T2"
Desventajas: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Ventajas: "fast and cheap"
Desventajas: "Seats too cramped"
Ventajas: "Got to my destination 30 mins early!"
Desventajas: "No charging dicks or entertainment"
Ventajas: "Crews attitude were nice."
Desventajas: "The interior was look old and worn. It's a tired plane, with no proper clean up or maintenance in between flights."
Ventajas: "Puntualidad y personal profesional"
Desventajas: "Lo único que no dan nada de comer , pero la verdad es que la gente que si tenía comida ( pagando)tenía muy mala pinta la comida"
Ventajas: "We got there."
Desventajas: "Late departure, charged for baggage, cramped seating."
Ventajas: "Arrived ar destination safely"
Desventajas: "Delayed for 3+ hours. Poor passenger management."
Desventajas: "Flight got delayed because of the rain. Our luggage was left outside during the rain and all of our clothes were wet when we unpacked. Very upsetting!"
Ventajas: "The free meal prior to boarding."
Desventajas: "The fact that our flight was extremely delayed and the gate was very chaotic!"
Desventajas: "We staied alot in the airport waiting the delayed flight without parior commuincation The plan was so noisy We were not notified before that our luggages were not included in the ticket price so we spent time trying to pay online but the website was so bad and then we paied cash The plan was so cold which made me feel sick and no plankets to use The take off and the landing were terriple Even no pottle of water served all have to be paid by the passengers !!"
Ventajas: "Nothing !!!!!! $$$$???"
Desventajas: "Didn't do a good servers, even a small bottle of water passengers have to pay. What the world !!! $$$ ???"
Ventajas: "Quick boarding process"
Ventajas: "We arrived at checkin to discover we had to pay for luggage and the price just before take off is crazy like $90 per bag Kayak Didn't disclose when buying tickets that there was a option to buy luggage allowance ahead - this is really bad!"
Desventajas: "Kayak's lack of transparency on hidden luggage charges and not making us buy it ahead of time cost is"
Ventajas: "AirAsia is the budget option"
Desventajas: "Nothing really. You get what you pay for"
Ventajas: "Quick n smooth, great landing"
Desventajas: "Took about 3 hrs and 7 tries online to book as the price rose each time. At airport we were charged an additional fee for luggage. Waiting for boarding there was no P.a. and we couldn't here our boarding call. We didn't eat thinking we were going to be served a meal. They wanted to charge for meal. We had never had any of those with other airlines and this was our 11th flight in the last 4 weeks. We will avoid Asia air and let my friends know also. jerry Moes"
Ventajas: "I am grateful for small mercies. ... it was on time!"
Desventajas: "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
Desventajas: "Good service"
Ventajas: "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
Desventajas: "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
Ventajas: "Professional and very accommodating crew"
Desventajas: "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
Ventajas: "Just expect , what is expected from a low cost carrier."
Desventajas: "The plane was COLD and no blankets to be found."
Desventajas: "The air conditioner on this flight does jot okay"
Ventajas: "short flight"
Desventajas: "the landing"
Desventajas: "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
Ventajas: "Price was great."
Desventajas: "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
Ventajas: "The plane didn’t crash and we made it to our destination"
Desventajas: "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
Desventajas: "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
Desventajas: "Very little leg room, no complimentary water or snack."
Ventajas: "The plane was new"
Desventajas: "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
Desventajas: "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
Ventajas: "It was awesome, everything was great...."
Desventajas: "I was in line for the flight and they closed the gate without notifying me"
Ventajas: "The flight was cheap."
Desventajas: "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
Ventajas: "Exit row seats .."
Desventajas: "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
Ventajas: "Flight was on time."
Desventajas: "I didn't fit in the seat (I'm 1.95m tall), it literally hurt to seat in there."
Desventajas: "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
Ventajas: "Brand new planes"
Desventajas: "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
Ventajas: "Depart from Don mung airport on time"
Ventajas: "Seats are comfortable. The crew was nice."
Desventajas: "They never check passengers, if the seatbelts are on."
Ventajas: "1) seats 2) price 3) timing"
Desventajas: "1) food"
Ventajas: "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
Ventajas: "Nice new aircraft"
Desventajas: "Took far too long to get off plane and what seemed like an eternity for bags to appear"
Ventajas: "Crew was friendly and helpful"
Desventajas: "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
Ventajas: "Boarding process and crew are okay."
Desventajas: "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
Ventajas: "The price was right and the aircraft are new B737s."
Desventajas: "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
Ventajas: "The low price"
Desventajas: "We didn't start boarding until the takeoff time."
Ventajas: "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
Desventajas: "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."