Ventajas: "The crew were superb and the bathrooms were regularly cleant"
Ventajas: "Crew are great. Plane is cool, A380."
Desventajas: "Connecting flight is in a hurry, time is tight."
Ventajas: "Everything was great!"
Desventajas: "More dates available for reward redemption"
Desventajas: "I’ll use Korean Airlines again!"
Ventajas: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Desventajas: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Desventajas: "They should serve variety of. Food"
Ventajas: "Crew was amazing. But the seat could have been more comfortable."
Desventajas: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Ventajas: "Crews are always super well trained."
Desventajas: "Between continental flight need more movies, in my perspective"
Ventajas: "Crew was fantastic."
Ventajas: "Onboarding on time and kind"
Ventajas: "Boarding services"
Desventajas: "On-line cellphone app interface in mandarin version could be better."
Ventajas: "Crew, food, comfort, entertainment and many good things"
Desventajas: "I love everything"
Ventajas: "service, food, kindness"
Ventajas: "Not long waiting for the flight."
Desventajas: "Flight was delayed a bit."
Ventajas: "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
Desventajas: "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
Ventajas: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Desventajas: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Ventajas: "Customer service is very good"
Ventajas: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Desventajas: "Boarding could have followed through with the row system rather than everyone all at once."
Ventajas: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Desventajas: "Request for more movie & TV options after 18 hours of flying."
Ventajas: "The leg room was pretty generous compared to other airlines."
Desventajas: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Ventajas: "Food and comfort"
Desventajas: "Not so much to watch"
Ventajas: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Ventajas: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Ventajas: "Had a fantastic time, it exceeded my expectations."
Ventajas: "Good service and on time"
Ventajas: "Crew is rather polite and courteous."
Desventajas: "On-board entertainment system wasn't working until 5min into the air."
Ventajas: "The flight attendants are great and very helpful"
Ventajas: "Service was good... Entertainment and food was on par with what I expected"
Desventajas: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Desventajas: "Chairs are quite hard and the movies selection limited."
Ventajas: "Bibimbap at dinner was nice, breakfast choices were not so great."
Desventajas: "Even with a second seat extra, the entire flight was impossibly uncomfortable."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Koreans are naturally respectful, making for a very pleasant flight"
Ventajas: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Desventajas: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ventajas: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Ventajas: "Very nice and comfortable flight"
Ventajas: "Service counter check in was very helpful"
Ventajas: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Ventajas: "From baggage check to arrival everything went smoothly."
Ventajas: "The beautiful and friendly air syewardess."
Desventajas: "Not comfortable sitting on the cramped seat."
Desventajas: "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
Ventajas: "Good food, friendly staff, great service"
Desventajas: "The seats could be bigger"
Ventajas: "Comfortable flight and crew were all very friendly and accommodating."
Ventajas: "2engine prop plane run by Alaska Airlines was fun. Great views the whole way at low altitude. Flight too short for food or entertainment, irrelevant."
Desventajas: "No problems."
Ventajas: "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
Ventajas: "Customer service was wonderful"
Desventajas: "There was nothing I didn't like"
Ventajas: "Had all the latest movies, great food. You have three choice to choose from every meal. Soda & wine are free. Seat has more space then delta."
Ventajas: "I'll fly korean air again."
Ventajas: "Service was excellent as always. Food was okay, but better than most airlines that charge or have snack-sized portions."
Desventajas: "777-200ER does not have vent control and the cabin temperature was way too warm. Leg room in Economy is inadequate."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The crew was amazing!!"
Desventajas: "Nothing! Excellent flight!"
Ventajas: "Crew members are extremely friendly and the seat has more leg room."
Desventajas: "in flight entertainment can add more movie and TV shows."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Comfortable and great crew"
Ventajas: "Nice seats. Ample leg room."
Ventajas: "even though middle seat, there was enough leg room to rest comfortably."
Ventajas: "i cancelled my flight and still have not got my money returned"
Desventajas: "I dont have my return but you take it right away"
Ventajas: "Lots of legroom"
Desventajas: "No complaints I was pleased"
Ventajas: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ventajas: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Ventajas: "Customer service was really good"
Desventajas: "The food always makes it hard to eat anything the next day."
Ventajas: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ventajas: "Movie choices"
Desventajas: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ventajas: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Ventajas: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ventajas: "Excellent service. Flight attendants are consistantly helpful and friendly."
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Ventajas: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Ventajas: "best comfy seat! best food best service! I will use japan airline again!"
Ventajas: "Airplane is well kept. Snacks are available near the beverage area."
Ventajas: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ventajas: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Ventajas: "A meal on a two hour flight is an amazing perk!"
Ventajas: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Ventajas: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "Free WiFi in flight!"
Desventajas: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Ventajas: "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
Ventajas: "Staffs areattentive"
Desventajas: "Chair space so limited"
Ventajas: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Ventajas: "Comfortable and spacious for economy class. Very helpful staff."
Desventajas: "If I have to be picky the movie selection didn't seem great."
Ventajas: "Overall flight was comfortable and staff was friendly."
Desventajas: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ventajas: "Last minute accommodation for Muslim meal was awesome!"
Desventajas: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Desventajas: "The main entree was not very good."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "It seemed more spacious. Food was pretty good."
Ventajas: "Good food, and entertaimet!"
Desventajas: "Chair is way too hard."
Ventajas: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Desventajas: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Ventajas: "The service"
Desventajas: "Leaving a comfortabke setting"
Ventajas: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Ventajas: "Flight attendants are really kind and patient."
Ventajas: "what did you like? 1. Food and snacks were good. They gave a crispy chocolate that was really delicious. 2. friendly 3. good looking flight attendant always improve the flight"
Ventajas: "Great friendly staff, good food, good entertainment."