Never travel royal Maroc airlines again
a veces te cancelan el viaje sin avisar y siempre tienen retrasos
The airplane was a 737 that had seen some time in the sky so it was showing wear. Also, no entertainment; personal or public. The crew was super nice and it was a shorter flight so that was good.
Ventajas: "Retraso de 2 horas"
Desventajas: "Plane a little dirty"
Ventajas: "Se respeto la hora programada del vuelo estaba dentro del margen, del tiempo estimado."
Desventajas: "Mejor promoción para llenar las espectativa del cliente, cumpliendo con sus necesidades."
Ventajas: "The flight crew where great, and that’s about it"
Desventajas: "Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding."
Ventajas: "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Desventajas: "Staff doing their job would have been nice"
Desventajas: "The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet"
Desventajas: "Ticket price"
Desventajas: "They move the flight one day back one hour before the flight.. Also another day of day in airline original country.. This is unsatisfactory.."
Desventajas: "Delayed nearly 4 hours with no actual updates during the entire process."
Ventajas: "Absolutely nothing"
Desventajas: "Literally everything"
Ventajas: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Desventajas: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Ventajas: "El personal de cabina muy bien!!"
Ventajas: "Me toco un vuelo puntual, y los empleados muy amables"
Ventajas: "Nothing was very good."
Desventajas: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."
Ventajas: "The seat was comfy and the people were pleasant"
Desventajas: "The piloting was rocky at best, the person next to me invaded my personal space too often, and the boarding process was confusing"
Desventajas: "Have somewhere to sleep, polite people. People are rude and not helpful. Nobody care"
Desventajas: "(1) Luggage lost - not transferred in Casablanca (2) no entertainment on the flight"
Ventajas: "Left on time. Friendly crew members and good food"
Desventajas: "Old plane. Needs a fixer upper"
Ventajas: "The staff were kind and courteous. Our family loved being able to stay in a hotel during our layover in Casablanca."
Ventajas: "Cheap flight with all the usual comforts of economy class."
Desventajas: "Everything was fine"
Ventajas: "That it’s a short direct flight to my destination. No frills yet serves its purpose th"
Desventajas: "The checkin and security process. Long and drawn out"
Ventajas: "Good food and personnel. Online check in is also helpful"
Ventajas: "The aircraft and the captain :), a lady"
Desventajas: "The food, yogurt and a cheese sandwich was frozen. There were no female flight attendant. the attendant didn't speak very good English, French or Portuguese. The boarding process was not well organized. Some of the people seemed to not know how to act on a plane picking whatever seat they wanted and then arguing with the people that actually had the seats as well as getting up while the plane was still taxing."
Ventajas: "Overall, the trip was okay - But it was a delayed boarding experience in NY and poor information provided in Morocco about the connecting flight, despite requests for direction from multiple passengers. Many flights left from the same gate and it wasn't clear where to go in the Casablanca airport."
Desventajas: "The gate situation for the connecting flight from morocco to marseille was very disorganized. There was no gate listed on the ticket, and very poor direction from the crew in the airport."
Ventajas: "Customer service was great."
Ventajas: "Getting off"
Desventajas: "Very very poor customer service"
Desventajas: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"
Desventajas: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"
Ventajas: "COnnecting flight from Casablanca to JFK was great. First flight from AMS to Casablanca was not great. The plane was dirty and it smelled. Also, I was not provided the vegetarian meal I requested so I did not eat that occurred on both flights so I ate candy for 12 hours. Not cool"
Desventajas: "Was not given meal requested"
Desventajas: "We lost three of our luggages, and we have to go to the aéroport every day to see if they find our luggages, we still missing one at this moment."
Desventajas: "The stewards were totally hapless. There were too many, they kept getting in the way in the aisle. Bathrooms on plane were dirty. Plane was old; no plug outlet to charge electronics."
Desventajas: "Again, there was confusion in the transactions that could have been improved with better communication."
Ventajas: "That I arrived safely . The instant coffee."
Desventajas: "Disorganized, old planes, rude staff and no regard and consideration for economy class. Food was horrible too."
Ventajas: "The crew was pleasant"
Desventajas: "1 hour late. Excessive security checks. My itinerary said that it would take almost 7 hours. In reality it was a 9 hour trip PLUS 1 hour to claim bag from baggage claim."
Desventajas: "The airline is not able to assign two seats next to each other for a couple that are combined in one reservation and disqualified staff"
Ventajas: "The plane"
Desventajas: "The customer service. They ignore you when you want to escalate issues to a manager, they are agressive in treatment. They cancelled all of my flight legs because I missed an intermediate flight leg and did not notify me. I found out at the airport when I was about to take my last leg. I understand some airlines have policies around no shows but this airline did not have the decency to even notify me of the cancellation so I could plan around it."
Ventajas: "Food was pretty good."
Desventajas: "One hour delay at the gate before departure. Packed flight, cramped seating."
Ventajas: "El personal fue un desastre. No nos atendieron nada bien, al contrario que en la ida, estaban siempre durmiendo y te decían que te pusieras tu la bebida, agua, o similar."
Desventajas: "Los asientos estaban todos rotos."
Desventajas: "This flight never showed up. It wasn't posted as delayed, or cancelled, just never showed up. It delayed our traveling by a day. They put us on a bus to Casablanca."
Ventajas: "I liked every single detail in this flight...great crew , timing, food ...etc"
Ventajas: "The crew was helpful and pleasant. A significant improvement over the demeanor of the crew from Casablanca to Monrovia and Brussels to Casablanca. Additionally, the transit staff was rude and unpleasant. They seemed uninterested in providing a service."
Desventajas: "As stated above very little was positive from the experience."
Ventajas: "When I finally reached my destination!!"
Desventajas: "Crying child for 3 solid hours! A lot of children but this this child was unmanageable! Parents had no control."