Ventajas: "Crew was excellent"
Desventajas: "Better seat cushions"
Ventajas: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ventajas: "Great inflight entertainment"
Desventajas: "Have WiFi that is working"
Ventajas: "Amazing crew. Seat needs more padding."
Desventajas: "Memory foam seats"
Desventajas: "On time would be better."
Ventajas: "Super friendly crew. Enough food and drink."
Ventajas: "The crew was really nice. The plane was clean and comfortable."
Ventajas: "Seats were good"
Desventajas: "Food could have been better"
Desventajas: "Better food, better selection movies"
Ventajas: "Crew was very courteous, went above and beyond."
Ventajas: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Ventajas: "Nothing beats Singapore SQ!"
Ventajas: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Desventajas: "Need to update the planes.."
Desventajas: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ventajas: "Everything from Ticketing, Checking in......"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Great set up with two seats, window and aisle"
Ventajas: "The food is very good in economy. Large screen tv gor movies and games."
Desventajas: "all was good, nothing bad"
Ventajas: "United miles."
Desventajas: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ventajas: "Seats, crew"
Desventajas: "Nothing else other than above"
Ventajas: "Good crew service"
Desventajas: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Desventajas: "Stewardesses were a bit rude"
Ventajas: "great service"
Desventajas: "too long"
Ventajas: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ventajas: "crew was very polite and cheerful."
Ventajas: "Overall experience and wonderful crew"
Desventajas: "Nothing really."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Desventajas: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ventajas: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Desventajas: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Desventajas: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ventajas: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ventajas: "service, good TV quality and good movie selection"
Desventajas: "sound quality with headphones was horrible"
Ventajas: "Great price"
Desventajas: "Food is not good"
Ventajas: "Crew is remarkable"
Ventajas: "For as long 14 hour journey they sure make it comfortable."
Desventajas: "No complaints"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Courteous, Professional Crew. Amazing Service."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Service was great, food was alright, was able to move from a middle seat to a window."
Desventajas: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ventajas: "Food was excellent, timely departure and arrival"
Desventajas: "Crew was not as friendly as I'm used to."
Ventajas: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Ventajas: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Desventajas: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Ventajas: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Desventajas: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ventajas: "Everything else was good"
Desventajas: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Ventajas: "Nothing i like"
Desventajas: "Terrible ground service in changi airport singapore"
Ventajas: "The service"
Desventajas: "The quality of the red wine"
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
Ventajas: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Desventajas: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Ventajas: "Crews were nice"
Desventajas: "Better movies and free internet in flight"
Ventajas: "Boarding on time"
Desventajas: "Better onboard service"
Ventajas: "Everything was great!"
Ventajas: "Lots of leg room"
Desventajas: "Food. Screens weren't working properly"
Ventajas: "They lose my luggage"
Desventajas: "They loose my luggage"
Ventajas: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Desventajas: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Desventajas: "The airplane is old!"
Ventajas: "Inflight Entertainment and seats."
Ventajas: "Good seats with leg room."
Ventajas: "Flight Crew was excellent"
Ventajas: "Crew was that much friendly."
Desventajas: "Not mine type food (just a suggestion please to have sri lankan varities)"
Ventajas: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Desventajas: "Need more movie options. Presently 95% movies are one or more year old."
Ventajas: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Desventajas: "Seat was crazy small! Couldn't even cross my legs."
Desventajas: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Ventajas: "I have found Sri Lankan staff to be most friendly and accommodative."
Ventajas: "Uniform of the crew is nice."
Desventajas: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Ventajas: "Flight was delayed for 2 hours"
Desventajas: "Flight was delayed for 2 hours."
Ventajas: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Desventajas: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."
Ventajas: "The food & beverage selection"
Desventajas: "Seats were cramp and in illrepair."
Ventajas: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Desventajas: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Ventajas: "Good quality Airbus planes."
Desventajas: "The Seat-Belt ON sign lit for many hours in the plane. Because of this, all Toilet door were ALSO locked for many houre as well."
Ventajas: "Great service and friendly people"
Desventajas: "The plane was late"
Ventajas: "Awsome service and on time flights"
Ventajas: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Desventajas: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Ventajas: "Staff were very professional and courteous"
Ventajas: "Business class makes all the difference. Service excellent."
Desventajas: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Ventajas: "1st time on Srilankan, it was good. Would fly again"
Desventajas: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Ventajas: "Very polite and courteous Service Attitude by crew although it was a short flight."
Desventajas: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Ventajas: "Just about everything"
Desventajas: "The food"
Ventajas: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Desventajas: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Ventajas: "Loved the food, service, equipment, and AVOD."
Ventajas: "The food was good. The service was friendly. I enjoyed my flight"
Ventajas: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Ventajas: "Everything is perfect. ... excellent food"
Ventajas: "Nice flight, attentive crew."
Desventajas: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Ventajas: "Normally business class people can board any time. No with this airlines."
Desventajas: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Ventajas: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Desventajas: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Ventajas: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Ventajas: "The flight attendants were excellent. Very attentive."
Desventajas: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Ventajas: "Check-in was smooth. No preference to Oneworld traveller. Quick meals."
Desventajas: "Offered warm water in hot weather. No entertainment Unable to check-in online."
Ventajas: "Everything is ok. I am happy."
Ventajas: "easy check in, left on time, arrived on time, bags on time, no problems"
Desventajas: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Ventajas: "Good helping staff"
Desventajas: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Ventajas: "Online check in was great. Flight was on time."
Desventajas: "No entertainment on the flight back."
Ventajas: "The flight landed safely is by far the most that I liked. The service was okay."
Desventajas: "I paid for business class and it sucked. The seats would not recline enough for comfort and the entertainment had to be held in my hand. Totally unsat for the price that I paid for that business class seat."
Ventajas: "Cleanliness in cabin was very poor and food quality was extremely poor."
Desventajas: "Cleanliness in cabin was very poor and food quality was extremely poor."