Desventajas: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Ventajas: "Food and crew"
Desventajas: "Toilets didn’t work, they were dirty and no water!"
Ventajas: "Very rude crews"
Desventajas: "Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights"
Desventajas: "Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Desventajas: "Power points weren’t working."
Desventajas: "everything starting from delayed flight to communications"
Ventajas: "1st off, it was Mumbai to Newark. 2nd it was Business Class and was (if possible), better than excellent."
Desventajas: "It could only have been better if it was free"
Ventajas: "I liked the timeliness of the flight and early arrival."
Desventajas: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Ventajas: "Spacious seats. Shorter duration."
Desventajas: "Crew is unprofessional. They are least interested in helping Air India survive or thrive. We need better trained and considerate crew to help air India compete with the rest."
Desventajas: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Ventajas: "On time mostly clean and safe"
Desventajas: "Air India is close to no frills travel. The movies were working this time though."
Desventajas: "The tv audio was not working and non of the crew came to see if it could be fixed."
Ventajas: "Food and timings."
Desventajas: "entertainment system was not working"
Ventajas: "Air India boarding and connections at New Delhi are awesome. City checkin counters, express metro to terminal, easy through connections."
Desventajas: "The planes are dilapidated, with broken electronics, and uncomfortable seats (though great legroom for these times); decor is tired and depressing."
Ventajas: "The flight crew was awesome. Very friendly and welcoming. Served well even in between the scheduled service"
Desventajas: "Flight was delayed by 5 hours. No reason given other than operational issues. What does that mean? All airport staff sucked at both airports. SFO more so. They broke my bag. There was no agents around for an hour.. Then they said 40$ is the maximum they pay for a broken bag!"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "Crew was helping, leg space was good and food service was very good."
Desventajas: "They gave my assigned seat (unpaid though) to some one else and gave 3 separate seats in far off aisels for me and my 4 year and 9 year old kids. I had an ordeal at airport with AI staff and they didn't care, same experience with crew.Awful"
Desventajas: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."
Desventajas: "I had lost my gold bracelet on the flight. I'm quite sure, left it on the seat. And when I tried to call air india's customer service number, they had no idea what's the right number to contact to check if there is any hope to finding that bracelet."
Ventajas: "Non stop flight and lands at a good time at SFO"
Desventajas: "TV screens not working, crew was also not very welcoming"
Desventajas: "Air craft quality: terrible. Entertainment system: didn’t work (flight attendants say.. sorry not all of them work!!)."
Ventajas: "Comfort of non-stop flight from SFO to Delhi. Good Food."
Desventajas: "Poor entertainment system during the return journey."
Ventajas: "Customer services was good"
Desventajas: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"
Desventajas: "Food was cold"
Ventajas: "Nothing at all"
Desventajas: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Ventajas: "Non stop flight"
Desventajas: "Most of the passengers were seated separately from their families and kids. Very haphazard seat assignment. passengers were requesting each other so that they could sit with their young kids."
Desventajas: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Desventajas: "Entertainment was not working. Old plane, Bathrooms were not clean and soap dispenser was not working. I had to wait for a long time for special assistance."
Ventajas: "Good crew"
Desventajas: "The flight is the oldest and dysfunctional everything that I ever flew and I have been flying almost every other month for over 10 years. Crappy entertainment option for a 17 hour flight and nothing works, food was mediocre too. They serve dinner/breakfast and alcohol based on India time and not based on your destination time which is odd because they serve you alcohol just before landing at sfo at 6:00 am. It’s outta control."
Desventajas: "Tv was not working. It s really old technology. Should use air freshener frequently. Can work on toilets."
Desventajas: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Ventajas: "The timing and comfort is good."
Desventajas: "When sear assignment was done for aisle, still I was given a middle seat. Registered for non vegetarian meal but was given vegetarian"
Desventajas: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Ventajas: "Good food, smooth flight and excellent flight!"
Desventajas: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Ventajas: "Crew treatment of passengers"
Desventajas: "The food on the flight from SanFrancisco to Delhi on the 14th August was very spicy."
Ventajas: "Nothing to complain about"
Desventajas: "Entertainment sucks. Looks like display from the 90s."
Desventajas: "Service was non-existent. Flight kept getting delayed for departure"
Desventajas: "Entertainment system did not work! No help on the plane,no compensation made."
Desventajas: "The crew was very rude and unhelpful. I kept asking for an extra blanket because I was very cold but I didn't get one the entire flight and was shivering the entire time."
Desventajas: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Ventajas: "Reading material s handed out were good."
Desventajas: "Made to sleep most of the 16 hr flight"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Ventajas: "Food was delicious (Indian breakfast + lunch)."
Desventajas: "Half of the washrooms seemed to be out of order. Entertainment system was also down for most of the economy class."
Desventajas: "Entertainment system, reading light and bath room quality are too irritants. Very dirty aisles, crew not engaged enough, kitchens are run over by passengers directly."
Desventajas: "rude air hostess food no juice, drinks no alcohol had food poisoning didn't get food on time"