Ventajas: "Overall good"
Desventajas: "A"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Comfortable seating, everything clean, good entertainment"
Desventajas: "Stewardess was VERY rude and unpleasant"
Ventajas: "Crew was courteous enough, and plane was quite new."
Desventajas: "Provision of at least toothbrush,etc like other airlines for long flights."
Desventajas: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Ventajas: "Price"
Desventajas: "Leg room in economy is tight"
Desventajas: "Didn’t receive the special meal that was ordered"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "Once again great movie selection. Flight even got in a bit early to LAX"
Desventajas: "Food was really bad. Plane felt hot and not a lot of cool air circulating. Comfort and leg room felt a bit cramped."
Desventajas: "Delayed boarding"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "Meal arrangement not international category."
Desventajas: "Too much bumping and noisy air time."
Ventajas: "Arrived safely"
Desventajas: "Food was horrible. Staff was so unfriendly. Seats were uncomfortable"
Ventajas: "A-380 seems to be significantly quieter than the 777."
Ventajas: "Everything from take off to landing was great. I ordered special meal and it came with no problem The flight crew was great, very attentive. Beds in business class were fine ."
Desventajas: "All was great."
Ventajas: "The price was hard to beat."
Desventajas: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
Ventajas: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Desventajas: "no complaints really."
Ventajas: "Nice plane"
Desventajas: "Non"
Ventajas: "Very efficient with such a short layover in Guangzhou."
Desventajas: "baggage didn't make it; will be delivered in 2 days"
Ventajas: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Desventajas: "Food, beverage, water, liquor supply and bumpy ride."
Ventajas: "Great flight attendants, good food."
Desventajas: "Terrible leg room. I'm only 6'1" and it was a squeeze."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
Ventajas: "A+++++++++++service"
Ventajas: "Movie selections."
Desventajas: "Delayed. Seats are too close together for a long haul."
Desventajas: "Miss the flight because of the delayed flight from hcm. Have to wait 15hrs to the next one, bad condition while waiting"
Ventajas: "na"
Desventajas: "na"
Desventajas: "Not your fault but I had to wait for over 30 minutes to get my baggage in LA because the machine did not work for a long time."
Ventajas: "I liked the selection of movies, the staff was polite, and the flight was on time."
Desventajas: "The seating was cramped and the food was almost inedible."
Desventajas: "I want to receive info about reimbursement"
Ventajas: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Desventajas: "Food was terrible. Seats were mediocre comfort level."
Ventajas: "Flights are always on time, flight attendants are very nice."
Desventajas: "Uncomfortable seats, mediocre in-flight entertainment."
Ventajas: "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
Desventajas: "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
Desventajas: "2 of my 4 bags, which I checked in, were broken during my travel."
Ventajas: "Fast and good price"
Desventajas: "Some of Chinese customers talk loudly and coutinue the whole flight"
Ventajas: "Arrived on time . Had very good selection of movies"
Desventajas: "Food was not enough. Business class seat and leg space too small"
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Desventajas: "Good service"
Ventajas: "Nothing"
Desventajas: "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."
Ventajas: "Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food."
Desventajas: "They have to learn English and serve the better quality of food."
Ventajas: "Amazing crew."
Ventajas: "Boarding was not on time and passengers were bused to a remote location for boarding airplane"
Desventajas: "Provide WIFI and new released movies"
Ventajas: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Desventajas: "The coach seating is very tight. I wish there was more leg room."
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Desventajas: "Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options"
Ventajas: "Friendly and helpful crew. Efficient check-in"
Desventajas: "Airplane food and overpriced extra baggage"
Desventajas: "Barely any legs room to move around and I’m 5”3"
Ventajas: "Crew was attentive"
Desventajas: "My tv screen did not work well. There was a man behind me coughing all 15 hours. I would think that the flight crew would advise him to cover his mouth when coughing or offer him warm tea. Plane was dirty. No ports to charge electronics. Very outdated plane."
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Ventajas: "Boarding was very easy. Staff were very pleasant"
Desventajas: "Both meals were terrible. Bland and tasteless"
Ventajas: "Love the service from the air hostess"
Desventajas: "Seating is a little tight, limited movie selections"
Ventajas: "Relatively comfortable. Plenty of access to free drinks/refreshments including hot tea, cookies and red and white wine. Spacious clean bathrooms. Attentive staff. ON TIME departure and arrival!!!"
Desventajas: "My headphone arm jack didn't work. Food was not very good, but did provide vegetarian alternative."
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Desventajas: "On my flight from Beijing to LA, they have a lot of available seats, even too many rows are available, my seat next to a Chinese guy & I requested to change my seat to available row. So both of us can get comfort for a long flight. They don’t pay attention to my request or even don’t say reason or any excuses. They just ignore it. The service while the flight is not so good."
Ventajas: "on time fast boarding"
Desventajas: "need salt and pepper for food serves need more spoken english movies"
Ventajas: "Nice flight staff"
Desventajas: "Food was only passable"
Ventajas: "Business class section very good and clean. Cabin crew very attentive. Good value for a business class flight."
Desventajas: "Being a Chinese airline, it lacks the variety of US inflight entertainment choices compared to an airline such as Cathay Pacific."
Ventajas: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Desventajas: "We couldn’t use any devices and had to rely on in-flight entertainment."
Ventajas: "I was very comfortable"
Desventajas: "Can’t complain"
Desventajas: "Not enough meals or snacks were offered. food and beverages below other airlines"
Ventajas: "Trip was comfortable Ticket prices excellent"
Desventajas: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
Ventajas: "Airplane was good"
Desventajas: "Food was not good at all and quality was poor No snacks provided in between meals. Sitting in the plane at tarmac without any reason. No reason to board if crew knew about this in advance. The crew incharge of us did not have proper training to deal with family with small children."
Desventajas: "The flight delayed almost five hours.during the time, no broadcast no food no drink. Air china is so bad."
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Desventajas: "Late take off and need vegetarian dishes"
Ventajas: "We were finally able to get home but..."
Desventajas: "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
Ventajas: "Nothing, it was a horrible, never to be repeated experience compared to JAL, Asiana, and China Airlines (Taipei), which I ususually take."
Desventajas: "Inconvenient gates, landed in LAX near the beach, 40 minute bus ride to Tom Bradley. Horrible, inedible food. Basically I will never take this airline again and strongly recommend that their low-ball pricing is like a mean trick; and not worth the low cost at all. I should have known, "you get what you pay for"."
Ventajas: "everything was better"
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Desventajas: "Both flight to and from had at least one plane with no entertainment. They're 13 and 6hrs. They also don't let you use your phone. Even on airplane mode. Both to and from also got delayed. Which may or may not be up to the airline."
Desventajas: "Flight did not exist, missed connecting flight"
Ventajas: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Ventajas: "staff was very friendly and helpful. I must say I was scared after reading some reviews but it was great and pleasant. I flew coach and would def do it again because of how smoothly it went. If I did put a negative comment it would be about the food, my friend liked her food but I am a picky eater so not so much for me. BUT it's air plane food so I wasn't expecting much."
Desventajas: "I had a medical emergency that developed in the first part of feb. this resulted in the amputation of my right leg. we contacted air china they requested medical records which we supplied. They are refusing to supply a credit or refund kayak. Kayak is going to be included in the FAA complaint and lawsuit following on this"