Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "Crew was amazing"
Ventajas: "Very clean, new plane, excellent boarding and flight. Good entertainment options."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
Desventajas: "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Ventajas: "The team was very pleasant and helpful."
Desventajas: "The movie selection was not the best for US movies."
Ventajas: "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
Desventajas: "There could be more diversity in the entertainment"
Desventajas: "They did not have a vegetarian option available to me on board. They should have offered bottled water for a a flight this long to avoid dehydration. Also my entertainment system was faulty. It didn’t offer a wide selection of movies and halfway through the flight or completely shut down. I couldn’t even listen to music or track the flight. Staff also had difficulty understanding my English so I gave up on communication."
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "Flight attentendents are excellent"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Desventajas: "I loved everything about this flight!"
Ventajas: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Desventajas: "The food was mediocre at best."
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Desventajas: "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"
Ventajas: "All crew members are extremely friendly and helpful."
Desventajas: "Airplane is too old. Everything shakes really badly when take off. The noise it's making is extremely loud..."
Ventajas: "Number of in flight movie choices, plane was large enough to move around"
Desventajas: "Contacting china southern customer service as an English speaker is outrageously difficult and time consuming. Out of 3 meals on the plane only one of them was edible."
Ventajas: "Arrived on time."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "Everyone was very professional and nice. I have zero complaints."
Ventajas: "They feed us so much food! Amazing service!!!!"
Desventajas: "I liked it all!!"
Desventajas: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Ventajas: "comfort level, movie selection on a long flight, and the Flight Attendants were very kind and helpful. Always a lot of legroom"
Ventajas: "I like also the pilot for a smooth flight and crew is really accomodating"
Desventajas: "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
Desventajas: "Food was horrible and entertainment center had to be reset 5 times."
Ventajas: "My first flight got delayed and they did delay my connecting flight, but I was rushed to catch the plane."
Desventajas: "Because of the delayed flight and getting a new boarding pass, my seat that I chose when I checked in was not available, but I guess that's to be expected. Leg space was completely non existent and it was very uncomfortable to sit when the person in front of you reclines all the way back. The food options were small and they ran out of most food items by the time they got to the back."
Ventajas: "Comfy seats, really nice and friendly staff, and great selection of movies."
Desventajas: "Flight was delayed, but I know that's not necessarily their fault."
Desventajas: "3 hour delay"
Ventajas: "I had a long layover in China, was coming from Nepal and the airline provided me with a great hotel room, transportation back and forth to the airport, even a museum pass and city tour. Wow, that's a first!"
Ventajas: "It was a very comfortable flight, and the staff were very accommodating."
Ventajas: "Having flown internationally often, but never on China Southern, I was more than impressed and please with the complete experience."
Desventajas: "The crews were okay but not that friendly."
Ventajas: "Some crew member was nice and that's the only nice thing I can say"
Desventajas: "Some crew member ignored my request or forgot and in eco plus seating there wasn't any crew member there to accept service request light. Food wasn't good at all. Luckily we ate before boarding."
Ventajas: "Crew was friendly. Free hotel in layover in China (although hotel room was pretty gross)."
Desventajas: "TV was broken on the flight from Jfk to China. Luggage was lost on the flight back from China to Jfk. The food was awful. The inability to pick seats before checking in is an added annoying hassle. Flight was delayed in leaving from jfk to China. Flight attendant once woke me up to ask if I wanted a hot towel - It's a 15 hour flight - Wake me up to offer food but not a stupid hot towel. Small seats. I'm 5'9 and I was squished and knees killing after the flight"
Ventajas: "Staff was friendly."
Desventajas: "A friend and I flew China Southern from Bali to New York. For a 15 flight, one of our TV screens was not working. Both of our luggage were left off the flight. Any money you think you save will come out the other end -- shopping for necessities when they lose your luggage. Have recommended all my friends to never fly China Southern."
Desventajas: "see comments above"
Desventajas: "Bizarre that I can't use my kindle (or others their ipad) during takeoff and landing- there isn't even any wifi, so no worries of interference. It's a totally pointless rule and left me bored for those approx 40 minutes."
Ventajas: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Ventajas: "Food not good"
Ventajas: "see above."
Desventajas: "n / a"
Desventajas: "Lots of pork and beef"
Ventajas: "Price, service and personal attitudes of the crewmembers."
Desventajas: "Less online services available."
Ventajas: "whem I arrived on the aircraft I requests two business class seats which was available and we got it, two other passengers came requesting up grades to business class and was told that no seats are available. This was when boarding was complete."
Desventajas: "When the aircraft took off, I saw air hostess taking turns to sleep in business class seats that was available. Their was three seats available which was kept back for the air hostess to use personally and passengers were refuse the up grade."
Ventajas: "I liked the foot rest, pillow, blanket and head rest. The entertainment had a great variety of movies, which I enjoyed."
Desventajas: "The boarding could've been more organized. I only ate one meal out of the three that were served and the noodles were bland. The TV's should have a brightness option."
Ventajas: "On time departure, good leg room, and comfortable seats"
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Business class was comfy"
Desventajas: "Movie choices could be better"
Ventajas: "The entertainment system was good."
Desventajas: "We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us."
Ventajas: "The crew is amazing."
Desventajas: "The quality of the food could be better."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "Wonderful seat in first class. Good crew. On time departure and early arrival."
Desventajas: "The food was skimpy and not interesting."
Desventajas: "When boarding need better arrangements, very unorganized."
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Ventajas: "Left the airport on time, arrived on time, good flight, good service onboard."
Desventajas: "Pesima comida"
Ventajas: "Flight attendants are excellent, polite, warm and professional."
Ventajas: "Seats are fairly spacious, crew is there when needed; plane is ok"
Desventajas: "Food was really terrible - soggy and greasy; very few beverage options New movies are not bew at all, bad options for a 15 hour flight"
Ventajas: "Left on time and arrived on time"
Desventajas: "Long lines at immigration and security. Crowded and uncomfortable lounge. Had to walk up the stairs to board the plane, which was parked far from the gate."
Ventajas: "It is basically whats its worth i couldnt complain"
Desventajas: "They should add more amenities like slippers, toothbrush but its all good for what its worth"
Desventajas: "Everything was good"
Ventajas: "Attendants were very attentive."
Desventajas: "Towards the end of the flight attendants rudely snatched the cord while watching tv. A bit aggressive and not needed."
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Ventajas: "I like that it boarded on time and the crew were nice in giving us their vegetarian food seeing we failed to book it ahead of time."
Desventajas: "It was a bit hot inside, their was not constant service, the entertainment has been the same for awhile no updated movies, tv show, games etc and the food was not all tasty, serving just pork and shrimp is poor."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "Well worth it. Strongly recommended."
Desventajas: "Bathroom was a bit dirty."
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "My first class cabin was dirty"
Desventajas: "It was a little loud satying mear gally seat even though I was in business seat especially when the flight attendants. For boarding, crew didn't make separate waiting line for business class passengers from economic class passengers. It made me wait in the economic class passenger waiting line , it made me wait longer than other airlines."
Ventajas: "the flight staff and comfort was excellent."
Desventajas: "You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing."
Ventajas: "The business class seats were quite good. The crew was excellent."
Desventajas: "Higher quality of food and more movie choices would have been better."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "On time; crew curtesy"
Desventajas: "Wait time to deplane at JFK too long - one hr!"
Ventajas: "boarding was good staff was nice`"
Desventajas: "food sucked ' lack of legroom"
Ventajas: "The price."
Desventajas: "Delayed boarding, delayed take-off, poor service."
Ventajas: "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
Ventajas: "i enjoyed the amount of meals and beverages and soft blankets on long flights, offered a great range of games and movies."
Desventajas: "the aisles were very small even for me and i'm considered petite and i had to shuffle sideways down them. many people and not enough restrooms, decent sized lines of people waiting to use the restrooms seemed a safety hazard."
Ventajas: "Overall a very good flight for a very reasonable price"
Desventajas: "In two connecting flights I received meal 3 times, I ordered vegetarian meal, and all 3 times it was exactly the same. I am sure it has nothing to do with an airline but upon landing at JFK we were waiting inside the plane near the gate for 1 hour and 40 minutes before we were allowed to disembark. I am sure it was the airport's fault."
Ventajas: "Nice lounge and pleasant boarding process. New B777 aircraft with comfortable biz class layout. Biz class reasonably priced."
Desventajas: "Food quality way below quality for trans continental flight."
Ventajas: "Air china has the worst service I have ever ran across and I have been traveling for years! The changed my flight a week before my flight out and rescheduled it to miss my connection flight with them. I spent multiple hours on the phone on hold waiting to talk to an agent and they did not pick up. I emailed them.... no response. Finally I went to the airport and the told me the best they could do was get me to my destination 3 days later or I could buy another ticket. Then they lost my bags on the way back. I doubt I will ever get my money back from them despite the fact I spent an additional $200 to get to where I was flying... avoid them if you can and if another air line is a few extra bucks more it my be cheaper in the long run"
Desventajas: "The crew was rude. My boyfriend and I felt discrimated against as we were not Asian. Multiple people must have been smoking in the bathroom because the plane smelt of cigarette smoke the entire flight to Shanghai. I am actually appalled."
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"
Ventajas: "Se demoró 5 horas más en salir, cuando salió nos toco esperar mucho en el avión, no quisieron devolver el dinero."
Desventajas: "Terrible aerolínea y nadie sabía inglés"
Desventajas: "People who worked at check in area need to learn better serving to guests"
Ventajas: "The staff was really helpful and the plane itself was completely comfortable, with lie flat seating in business class. Great menu and entertainment too. And at a much lower price than the american carriers."
Ventajas: "Flight was on time, crews were friendly and helpful, a lot of entertainment choices on the plane, food was not bad. We had a short layover in Shanghai, the crews were very helpful to get us check in through express and get to the connection flight on time."