Reserva autos de alquiler de Hertz en Columbia

Ventajas: I had to cancel and go elsewhere.

Desventajas: 1) Being told that the insurance goes through a third party and even if you cancel the rental you DO NOT get your money back!! That was bullshit! I am still waiting to hear from that company about it and it's been 2 damn weeks now. 2) Being told that you have to have a credit check to rent before they do it and drop your score down would have been good to know as well!! I ended up renting a car from Enterprise and I had NO problems! They explained everything up front and even gave me a discount because my anxiety was so high over the problems with Hertz.

Ventajas: Cancellation was the best thing!

Desventajas: 1) Being told that the insurance goes through a third party and even if you cancel the rental you DO NOT get your money back!! That was bullshit! I am still waiting to hear from that company about it and it's been 2 damn weeks now. 2) Being told that you have to have a credit check to rent before they do it and drop your score down would have been good to know as well!! I ended up renting a car from Enterprise and I had NO problems! They explained everything up front and even gave me a discount because my anxiety was so high over the problems with Hertz.

I had a reservation, they had no cars.

Desventajas: Worst. They had NO cars. I had to travel an hour to get a car from Enterprise.

Ventajas: Customer service

Desventajas: Dirty car outside and the Nissan I had felt unsafe. Not a quality car at all

Poor service for a smelly car

Desventajas: Despite being the only person in the Hertz location, it took 59 minutes from the time I arrived for my scheduled pickup until I actually had a car to leave in. There was one person in the back cleaning the car and the guy up front doing customer service - he had to go back and help with the cleaning of the car. Then we did the walk-around verification and he was on a personal phone call the entire time. By the time I finally got in the "smoke free" car to drive off, the stench of stale cigarette smoke was sickening. I had no time to take the car back at that point so I had to spend the whole weekend with the windows down to not be ill. Upon returning the car yesterday the same Hertz employee was there and asked how the car was - I said it was fine aside from the overpowering stench of smoke in the "non-smoking car". He laughed and said "yeah, now I remember that cat reeked of perfume when it was brought in last week. We don't really pursue that stuff." I would never rent from this place again.

Tenía una reserva, pero ellos no tenían coches.

Desventajas: Lo peor. NO tenían coches. Tuve que viajar una hora para conseguir un coche de Enterprise.

Ventajas: Servicio de atención al cliente

Desventajas: El coche por fuera estaba sucio y el Nissan que me dieron me hizo sentir inseguro. No es un coche de calidad