Puntuación de los viajeros
2.0
Beware. Hertz allows you to rent a car at 12pm but they are closed some days at that time. We got there just before noon and the workers literally walked right past us and refused to assist or even acknowledge our existence. Several other people were there as well. Only one worker stopped to tell us that they’re off at noon and can’t assist.Opinión del 25 ago. 2023
opinión de![kayak]()
10.0
Jamal provided superb customer service. There was a mechanical issue with the car originally given to us and without any hesitation he replaced the car and got us on our way. Thank you!Opinión del 13 jun. 2023
opinión de![kayak]()
8.0
I was not informed that if you add another driver there would be a chargeOpinión del 11 abr. 2023
opinión de![kayak]()
2.0
Poor car condition, high price, off airport locationOpinión del 2 abr. 2023
opinión de![kayak]()
8.0
Everything was fine, but cheOpinión del 7 mar. 2023
opinión de![kayak]()
6.0
Knowing that the car was not available at the airport would have been a nice fact. It was a remote location with no shuttle service - went to the airport location to find out that wasn’t where our car was. Had to hire a cab to get to the car. ($25 expense) Return was better and $20 expense… facility was fine, car was good but lack of info prior to arrival was not.Opinión del 6 mar. 2023
opinión de![kayak]()
6.0
When I picked up the car I was told the prepaid gas was $4.99 and was 20 cents less than on the island. I did it and later found that gas was $4.35 on the island. I didn’t appreciate being lied to and felt like Hertz screws people to make them pay moreOpinión del 5 mar. 2023
opinión de![kayak]()
10.0
Great experience. They gave us a Chevy Spark which is the perfect car to zip around Waikiki as parking spots are few and far between. It used very little fuel also which was a bonus.Opinión del 27 feb. 2023
opinión de![kayak]()
4.0
It would have been better to have a shuttle rather than have the customers catch a cab,uber to the outside location. That was awful!!!! Should have been noted that it was an outside location with NO shuttleOpinión del 22 feb. 2023
opinión de![kayak]()
2.0
Had to get a taxi to Kayak. They said they smelled smoke in the car. Charged $400 more. Very bad attitudes.Opinión del 21 feb. 2023
opinión de![kayak]()
6.0
No mention during booking that this was t at the airport location and there was no shuttle. Had to pay extra fee for my boyfriend to drive because the booking was on my name even though I didn't drive the car.Opinión del 16 feb. 2023
opinión de![kayak]()
2.0
The place wasn’t even open when we arrived and our itinerary said nothing about it! We had to pay over $100 to take rideshares back and forth from our hotel to go get our rental in the morning when the place opened. There was no information provided for the location we were renting from, which made for a very frustrating and stressful start to our trip.Opinión del 15 feb. 2023
opinión de![kayak]()
