Opiniones de los huéspedes
Opinión general
6,5
Bueno
Basado en 38 opiniones
Limpieza
6,7
Confort
6,7
Recogida/entrega
6,1
Relación calidad-precio
6,6
Ir al contenido
Más
Comentarios recientes
Puntuación de viajeros
6
4
3
6
4
-
8,8
Desventajas: Quick in and out. The staff was efficient, kind and professional. I prepaid and had a choice of 2. I opted for a vehicle that was scratched and dented to not look like a rental. The only thing I'd have liked is a freshly washed car... clean windshield.
opinión proveniente de
-
4,4
Ventajas: The price was reasonable.
Desventajas: NO personal parking is permitted here so you cannot leave your personal vehicle here. The attendant and sign out process were both very slow even though the office was not busy.
opinión proveniente de
-
3,6
Ventajas: The staff was helpful and the pick up/drop off quick.
Desventajas: The car stunk like cigarette smoke and instead of a mid size like I requested, I ended up with a full size car, a Malibu, which was not easy to drive.
opinión proveniente de
-
6,8
Ventajas: The price was competitive.
Desventajas: The staff had not warmed the car up or bothered to scrape the frost of the windows when I picked it up.
opinión proveniente de
-
2,0
Ventajas: The dumb kid on the phone wasn’t rude. Just really really dumb
Desventajas: Let’s see. Have the car types you claim to have? That would be good. Uhmmmm what else? Oh yeah, when you don’t have the car size and type, just say “hey we are full of sh*t, never believe us.” Instead of lecturing me about how if i want a large suv i should have given you 72 hour notice.
opinión proveniente de
-
10,0
Ventajas: Great car. Great service, Easy in and out.
opinión proveniente de
-
4,0
Was hoping to upgrade to an SUV, they could not accommodate
Ventajas: Not much
opinión proveniente de
-
4,8
Its been a month and the security deposit hasn't been returned
Ventajas: The car was brilliant and superior.
Desventajas: Security deposit was not returned immediately until now. June 5, 2018. Waiting time to pick up the car was way too long.
opinión proveniente de
-
2,8
Desventajas: The car was not cleaned at all. There were empty food wrappers lying in the different compartments. The man behind the counter was extremely rude and unprofessional. He locked the doors before closing time and blamed us for not being on time. He also overcharged us for the rental when we had already paid a set price. When we called him to discuss the issue, he rudely hung up mid conversation and refused to pick up phone calls. Extremely dissapointing.
opinión proveniente de
-
8,4
Ventajas: Loved the great rental price. Loved that the young mn an offered to pay for my uber because I couldn't leave my car. Very clean and smelled good. Very friendly staff.
Desventajas: Nothing happened but the maintenance required light scared me. Plus the exterior was dirty when I received car.
opinión proveniente de
-
8,0
Ventajas: Car was affordable. Car was clean. Liked the drop off after closing hours option.
Desventajas: Customer service wasn't great.
opinión proveniente de
-
4,8
Service means nothing anymore.
Ventajas: The car was mostly clean. The price was decent.
Desventajas: The two attendants were extremely rude. The car was not ready until 30 min after we arrived for pick up. We stood and waited while they prepped the car. They told us pets were not allowed in the car yet we found pet hair in the car when we picked it up. The tank was not full when we picked it up yet they documented it as being full and said it must be returned at full ir they will fine us. They told us not to document any of the damage the car had sustained from previous trips. The plates on the vehicle were expired which made our cross country road trip difficult as we got pulled over and had to explain it to each officer that stopped us for an expired plate. Mostly the rude attitude of the two attendants working is what will cause hertz to lose my business for any future rentals.
opinión proveniente de
Otras agencias en Naperville
¿Dónde encuentro autos de alquiler de Hertz en Naperville?
Consejos para rentar un auto con Hertz en Naperville
- 25% de nuestros usuarios encontraron autos de alquiler de Hertz en Naperville por $26 o menos
- En promedio, los autos de alquiler de tipo Mediano de Hertz en Naperville son alrededor de un 46% más baratos que otro tipo de autos.