Reserva autos de alquiler de Hertz en París

Desventajas: The pick up location was no longer in service, but I received no notification of the change. The new location was in central Paris making pickup/drop-off extremely challenging especially on a Sunday when most of the roads are closed. Staff was unhelpful and unapologetic for the inconvenience.

Desventajas: This is at a gas station so, they are busy with other customers most of the time.

Ventajas: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable

Desventajas: We waited in line at counter for 3.5 hours after a 10hour flight. Unacceptable

Very dirty and smelly inside

Ventajas: Pickup and return was fast

Desventajas: The car was dirty inside and smelled really bad. I pointed it out at the pickup but was just brushed off. We had to leave and short on time, so I took the car anyways. It was not a pleasant drive though.

Desventajas: Drop off at cdg was closed even thought the hours on the doors said there were 2h left. There are no indications on what to do or where to go. After finally finding an open counter I had to walk all the way back to do the car inspection. How can you post the wrong hours and not put any signage insctructions is beyond me!

Ventajas: not too far from pick-up point

Desventajas: Hertz rep claimed a scratch on my bumper was made by me; was on rear bumper -- I can g-tee I did not back into anything but can't g-tee that I was not hit by another car. I showed the rep the photo of the scratch as one of many, but he didn't think it was the same scratch and is trying to charge me 99 euros for a minor scratch that I didn't make. I am Disappointed in Hertz, in their business model, and in the rep at CDG.

Finding Hertz return location in Orly

Ventajas: - Didn't take much time to drop off the car. We pulled the car over to the queue. The rental agent came to us in a minute, inspected the car, and said we were all done. He also showed us how to reach Terminal Sud, which we were flying out of. - Friendly behavior and helpful.

Desventajas: - Better signage at the airport would have helped me find the rental location faster. The roads branched off and off and it wasn't easy to figure out which one would get me to Hertz drop-off.

Costed more than quoted

Ventajas: It was there when we went to pick it up and the type of vehicle was what we expected.

Desventajas: Even though we had clearly marked on our itinerary that we were going one way, we were charged an extra 400e that was not accounted for in our booking.