Ventajas: The staff at Hertz Rental Car were helpful & friendly. The car was comfortable & was the best price out there. The office was in a location that was easy to get to.
Desventajas: The Hertz location that I went to did not accept debit cards. It would have made my experience much better if I had been informed of that ahead of time as I had to go back home to get my credit card. Even better, I thought they did not have a viable reason for not accepting debit cards in the first place.
Ventajas: I love having a Hertz so close to home. Not a good choice if you're renting from the airport but for Camberville people, this is a great option!
Desventajas: They were not clear about their gas charges or their return instructions.
Desventajas: The reservation was made for 6pm at a location which closes at 6pm meaning there was no way they could give me a car.
Desventajas: The car was kind of older and run down. I had to drive 500 miles in two days and it was nerve racking because the car felt like it was about to break down.
Desventajas: Car condition—motor and brakes were old and poor shock absorption.
Ventajas: Rick provided excellent customer service and was very helpful in ensuring a quick, easy car rental.
No one to contact on Saturday???
Desventajas: I didn't understand how the electronic tolling worked and not only did the location that I rented from not have a number listed anywhere, the number for it that I did found was a national number that had NO customer service people available on a Saturday. How can you not have anyone available on a Saturday!
Desventajas: We were told the car we had reserved was not available, so we were being upgraded. Instead, we later learned, we were given a mid-size that needed an oil change. The car engine was extremely loud and the back of the vehicle shook badly at any speed over 50MPH, and two days into our 9-day rental, the tire light came on. We tried to put air in the tires, but one was damaged and could not be filled. When we called Hertz, we were told to either get an oil change ourselves for reimbursement, or to drive two hours back to the nearest airport for an exchange. After four days trying to negotiate an exchange with a local Hertz location, we were finally able to swap it out and focus again on enjoying our vacation. Hertz did nothing to assist us despite providing a defective vehicle, nor did they offer to compensate us for the rental in any way. There are lots of good rental companies out there - use any other!
Desventajas: staff at rental location were unfriendly and din't seem to want to do their jobs.
Promised minivan - given SUV
Ventajas: The car was clean and new.
Desventajas: We had 6 people - 4 adults, 2 kids (both in car seats, basically giving them the "footprint" of obese adults). When I arrived, I was told that there were "no minivans anywhere in the Boston area." We had stuff on our laps, under seats, anywhere we could cram it. My rate was not adjusted. I was simply told I could return the car with the gas tank "on fumes." BFD - like a $20 fill up avoided for a week of severe discomfort. If I can't be assured of the car I rent, why should I use Kayak or Hertz?
You book a car for me from a site that was closed when I flew in.
Ventajas: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
Desventajas: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.
En promedio, un auto de renta desde Hertz a Somerville cuesta $66 por día.
El tipo de auto más reservado desde Hertz en Somerville es Económico (Chevrolet Spark o similar)
Hertz tiene 2 puntos de renta en Somerville. Echa un vistazo a nuestro mapa de puntos de renta de Hertz y encuentra los mejores autos de alquiler cerca de ti.