Puntuación de los viajeros
4.0
Somewhat confusing drop off process and we were charged an additional 35$ which we have not yet be able to contact somebody aboutOpinión del 7 ago. 2023
opinión de![kayak]()
8.0
Because we booked through KAYAK, the vehicle that we reserved was not available, but there was no way for us to find that out until we went to the counter. So we had to rent a more expensive model, which was their only availability. I did call them to ask that question, but no one answered the phone. It seems like there are a limited number of staff members running the rental. I wish they had answered the phone.Opinión del 4 feb. 2023
opinión de![kayak]()
8.0
The car was beautiful and super comfortable. We did have a problem with the gas quantity. We were told that the gas was filled up to 7/8 when it was only 3/4 but showed proof with photos.Opinión del 31 dic. 2022
opinión de![kayak]()
8.0
HERTZ CLAIMS CUSTOMERS ARE IMPORTANT....WE ARE NOT. THEIR FEES AND POLICIES ARE WAY MORE IMPORTANT THAN CUSTOMERS....GUESS THEY'VE FORGOTTEN THAT WITHOUT CUSTOMERS, HERTZ WOULD SIMPLY BE A NAME.Opinión del 12 oct. 2022
opinión de![cheapflights]()
10.0
Easy pick up and drop off.Opinión del 12 jul. 2022
opinión de![kayak]()
8.0
Was supposed to pick up car at noon except they close for lunch from 12 to 1 PM. It would have been nice if we were told this ahead of time.Opinión del 4 mar. 2022
opinión de![kayak]()
2.0
Completely misleading - the person at the Hertz counter blamed it on KayakOpinión del 28 feb. 2022
opinión de![kayak]()
2.0
System wasn’t updated when my friend and I, both needing cars, were informed the location had no cars. One of the employees was so rude and sarcastic about the situation that you could tell he was making his coworker uncomfortable.Opinión del 12 feb. 2022
opinión de![kayak]()
2.0
When I was making the reservation via kayak, it said, if I pay the total amount due upfront, they would give me $20.00 discount, so I totally paid the amount upfront, but they charged the full amount to my credit card, I tried to call kayak, no luck, sooooooooooo much waste of time to locate somebody!Opinión del 11 feb. 2022
opinión de![kayak]()
2.0
Was denied a car even though they had done available. Was told to order through their own website even though it cost a lot more.Opinión del 12 dic. 2021
opinión de![kayak]()
5.9
Pickup was terrible! They did not have any car in my class. Then they said they do have one but at Pep Boy. And I had to wait for ONE HOUR for the car to be delivered to the rental office. I didn’t even think it was cleaned properly. Then I noticed there were big scratches on the car that they never mentioned. I had to call the guy back to show him. The car drives ok though.Opinión del 13 oct. 2021
opinión de![kayak]()
1.9
they called and told me that they didn't have any cars available, so I didn't rent a car, I was stuck without a car or any other alternativeOpinión del 22 set. 2021
opinión de![kayak]()
