Reserva autos de alquiler de Hertz en West Springfield

Pick up time was scheduled for when the store was closed

Ventajas: Nothing

Desventajas: I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.

Poor customer service - poor quality

Ventajas: The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.

Desventajas: The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.

Desventajas: When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.

Mala atención al cliente - mala calidad

Ventajas: La ubicación del negocio era conveniente justo al lado de la autopista. Esa era la única cosa conveniente sobre tratar con HERTZ.

Desventajas: El gerente en esta ubicación debe tomar un curso en Servicio al Cliente. Cuando llegué me dijeron que no podía conseguir el coche que había reservado Y que había pagado porque lo habían pagado con una tarjeta de débito. Le informé de que esta tarjeta podía ser utilizada para el crédito O el débito, pero simplemente dijo "NO". No tenía soluciones que ofrecer y ni siquiera intentó ayudar a la situación. Le dije que podía poner el depósito en una tarjeta de crédito ya que sólo usé la otra tarjeta porque no estaba claro que no debería en el momento de hacer la reserva. Dijo "NO". Dije lo que puedo hacer... dijo..."no sé qué decirle... necesitas llamar a este número de 1 800 para ver si pueden ayudar... no puedo". En pocas palabras... después de mucho estrés y DE NINGUNA ayuda nos fuimos a encontrar otra solución. Afortunadamente, justo al final de la calle encontramos otra empresa de alquiler que en realidad es nueva como atender a sus clientes. Nos dieron un coche mejor a un precio más bajo y estábamos en camino unos 20 minutos después. Nunca más consideraré hacer negocios con HERTZ.

Desventajas: Cuando llegué a Hertz, no tenían un coche en la clase disponible, y me ofrecieron algo de clase más pequeña o esperar dos horas para mi coche elegido. Decliné, cancelé y me dijeron que me llevaría de 10 a 14 días recuperar mi dinero/ aunque lograron obtener mi pago el mismo día.