Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: The customer service was absolutely fantastic!
Desventajas: NA
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7,6
Ventajas: I liked the unlimited miles makes a difference and will definitely get me to rent again if it stays around.
Desventajas: The overall extension process and maybe price should be considered to be locked in at whatever rate you booked it at to begin with if extended. Just an idea.
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8,8
Ventajas: Pickup was great. Drop off was backed up and looked really understaffed for the volume of cars being returned.
Desventajas: Drop off area better managed. We had to walk a long way to the shuttle bus terminal with all our suitcases in tow. Usually the drop is much closer to the building.
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2,0
Ventajas: I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.
Desventajas: Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.
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3,6
Ventajas: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Desventajas: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
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3,2
Ventajas: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Desventajas: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
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10,0
Ventajas: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Desventajas: Nothing
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9,6
Nice experience
Ventajas: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Desventajas: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
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10,0
Good and easy rental.
Ventajas: Customer service rep was friendly. Car was clean and ready to go.
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2,0
Ventajas: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
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2,0
Cockroaches in the car
Desventajas: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
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8,8
Ventajas: See above
Desventajas: See above
opinión proveniente de
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10,0
Ventajas: The customer service was absolutely fantastic!
Desventajas: NA
opinión proveniente de
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8,8
Ventajas: Pickup was great. Drop off was backed up and looked really understaffed for the volume of cars being returned.
Desventajas: Drop off area better managed. We had to walk a long way to the shuttle bus terminal with all our suitcases in tow. Usually the drop is much closer to the building.
opinión proveniente de
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10,0
Ventajas: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Desventajas: Nothing
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9,6
Nice experience
Ventajas: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Desventajas: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
opinión proveniente de
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10,0
Good and easy rental.
Ventajas: Customer service rep was friendly. Car was clean and ready to go.
opinión proveniente de
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8,8
Ventajas: See above
Desventajas: See above
opinión proveniente de
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2,0
Ventajas: I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.
Desventajas: Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.
opinión proveniente de
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3,6
Ventajas: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Desventajas: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
opinión proveniente de
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3,2
Ventajas: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Desventajas: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
opinión proveniente de
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2,0
Ventajas: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
opinión proveniente de
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2,0
Cockroaches in the car
Desventajas: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
opinión proveniente de
