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10,0
Ventajas: Pick up was easy. They were super nice and explained everything clearly. Drop off was a key drop off. And got my email the next day saying everything was good.
Desventajas: Everything was good! Everything was explained, and questions answered. Car was super clean- inside and out.
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5,6
Desventajas: Website charged me for insurance and the rental place did not offer insurance but took all the money of rental as well as daily insurance
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2,0
Ventajas: upgraded to SUV
Desventajas: Fuel efficient upgrade
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5,6
Ventajas: Comfortable ride
Desventajas: Had to return original car. Out of state plate with expired tags could not fix and had to replace with a larger vehicle gas guzzler for a 600 mile trip and delayed us a couple of hours.
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6,0
Good but could be better
Ventajas: Price
Desventajas: -A choice between only 2 cars (I payed for a full size SUV -Chevrolet Suburban equivalent- and I had the choice between a regular SUV -Infinity- and a 2017 Ford Explorer EL). We were 6 for our 3-weeks trip so I did not have the choice to take the Ford. In other rental places they checked with you if the car is fine for you. And if not, they call another place to bring you another car. Then the guy who gave me the key tried to sell me an insurance. He was really pushy. I said that I signed up for one already but he was acting weirdly. -When I returned the car the guy who checked my car announced a different amount of what I should have to pay. I went to the office and I double checked with them. He said it was a mistake from them and charged me for the good price. But if I hadn’t asked I would have pay more... I use to be really satisfied with Enterprise (upgrading, good cars...) but this time I was kind of disappointed. I was really excited to show to my fiends from France what a good rental car is here in CA and in the end we just got a used regular car.
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2,0
Desventajas: The charges were much higher than quoted on the Kayak quote. Quoted $105 and charged $159!
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10,0
Perfect as usual
Ventajas: Amability Great service Upgrade from full size to premium Clean car
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2,0
No car available
Desventajas: This was a disaster. Got a call in the morning of pick up day saying they don’t have any cars available. We had to rush and get the car from other carriers from the airport in the last minute for more money. Whose fault is this? We ended up spending more money and were very late for the long trip we planned. So disappointed.
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10,0
Enterprise service is still the best
Ventajas: From start to finish, with Enterprise you feel like you are important to them. I rent a lot from all the car companies, and no one beats Enterprise when it comes to customer service. Thanks Again Guys!
opinión proveniente de
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2,8
bad service
Ventajas: Price was good
Desventajas: car was dirty and smoked in. when I showed the rep he took it and returned a bit cleaner but still filthy and not even remotely to be clean! after that I sat in the car and turned on the AC and it smelled like cigarets. when i told that to the rep he replied: its a rental car... really...
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10,0
Ventajas: Nice people, nice car, everything went as expected.
opinión proveniente de
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10,0
Just When you Thought there was No such thing as C
Ventajas: Friendly, courteous, contentious and appeared they like their job. Almost made me want to work there...
Desventajas: Clearly understaffed.
opinión proveniente de
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10,0
Ventajas: Pick up was easy. They were super nice and explained everything clearly. Drop off was a key drop off. And got my email the next day saying everything was good.
Desventajas: Everything was good! Everything was explained, and questions answered. Car was super clean- inside and out.
opinión proveniente de
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10,0
Perfect as usual
Ventajas: Amability Great service Upgrade from full size to premium Clean car
opinión proveniente de
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10,0
Enterprise service is still the best
Ventajas: From start to finish, with Enterprise you feel like you are important to them. I rent a lot from all the car companies, and no one beats Enterprise when it comes to customer service. Thanks Again Guys!
opinión proveniente de
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10,0
Ventajas: Nice people, nice car, everything went as expected.
opinión proveniente de
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10,0
Just When you Thought there was No such thing as C
Ventajas: Friendly, courteous, contentious and appeared they like their job. Almost made me want to work there...
Desventajas: Clearly understaffed.
opinión proveniente de
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5,6
Desventajas: Website charged me for insurance and the rental place did not offer insurance but took all the money of rental as well as daily insurance
opinión proveniente de
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2,0
Ventajas: upgraded to SUV
Desventajas: Fuel efficient upgrade
opinión proveniente de
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5,6
Ventajas: Comfortable ride
Desventajas: Had to return original car. Out of state plate with expired tags could not fix and had to replace with a larger vehicle gas guzzler for a 600 mile trip and delayed us a couple of hours.
opinión proveniente de
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6,0
Good but could be better
Ventajas: Price
Desventajas: -A choice between only 2 cars (I payed for a full size SUV -Chevrolet Suburban equivalent- and I had the choice between a regular SUV -Infinity- and a 2017 Ford Explorer EL). We were 6 for our 3-weeks trip so I did not have the choice to take the Ford. In other rental places they checked with you if the car is fine for you. And if not, they call another place to bring you another car. Then the guy who gave me the key tried to sell me an insurance. He was really pushy. I said that I signed up for one already but he was acting weirdly. -When I returned the car the guy who checked my car announced a different amount of what I should have to pay. I went to the office and I double checked with them. He said it was a mistake from them and charged me for the good price. But if I hadn’t asked I would have pay more... I use to be really satisfied with Enterprise (upgrading, good cars...) but this time I was kind of disappointed. I was really excited to show to my fiends from France what a good rental car is here in CA and in the end we just got a used regular car.
opinión proveniente de
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2,0
Desventajas: The charges were much higher than quoted on the Kayak quote. Quoted $105 and charged $159!
opinión proveniente de
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2,0
No car available
Desventajas: This was a disaster. Got a call in the morning of pick up day saying they don’t have any cars available. We had to rush and get the car from other carriers from the airport in the last minute for more money. Whose fault is this? We ended up spending more money and were very late for the long trip we planned. So disappointed.
opinión proveniente de
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2,8
bad service
Ventajas: Price was good
Desventajas: car was dirty and smoked in. when I showed the rep he took it and returned a bit cleaner but still filthy and not even remotely to be clean! after that I sat in the car and turned on the AC and it smelled like cigarets. when i told that to the rep he replied: its a rental car... really...
opinión proveniente de
