Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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5,6
Ventajas: Truck was a good size
Desventajas: The vehicle was not ready at the time of reservation I received a phone call at 1:37 Enterprise did not properly clean the vehicle with standards of health and safety regulations for COVID-19. The exterior was not washed the bed of the truck had sappy goo on the left hand side that I had to hose down and use a degreaser to remove the sapp/sticky substance, windows were not clean, finger and hand prints were still visible on the exterior and interior of the door handles and windows and the frame of the doors from the previous renter. The truck was below a qtr. of a tank, they did not refill the window washing fluid, so when driving we were not able to use this feature of the truck when the weather conditions required better visibility. I found 1.5inch of clear liquid substance in the bottom console of the truck, which I discovered after leaving the rental spot and properly sanitizing the door handles and scrubbing the seats to remove stains from the seats. The vehicle was not vacuumed at all or wiped down. The written sign notification of cleaning standards was not completed or performed, violating all health and safety standards required by all rental businesses. In addition the manager did not disclose he was charging me the full amount plus the deposit $200 deposit totally $472 I had to call and ask on 3 occasions for a copy of my rental agreement by email. I ended up driving back to the location to get a paper copy of my agreement before leaving for my trip. In addition, The agreement provided did not indicate the deposit amount in parentheses. The rental time was also incorrect on the agreement. I was notified at 1:37pm by phone that the vehicle I requested had arrived. I did not pick up the vehicle till after 2:00pm
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10,0
Ventajas: Manager amazing!
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8,0
Ventajas: Friendly n helpful
Desventajas: Return cars sure be cleaned right away, so next customers can be taken when they pickup the cars
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2,0
Ventajas: Genuinely an experience that lacked a single redeeming quality.
Desventajas: 3 months ago I had pink eye; that was better.
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9,2
Ventajas: Yes
Desventajas: Had the car available that we requested
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10,0
Ventajas: Staff was super helpful. Car was clean with the gas tank full and ready for a trip.
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2,0
Desventajas: Drop off confusion no instructions we were lost we called no answer. We will not do this again. Had to walk to our hotel from drop off only 1 person doing everything.
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10,0
Very convenient
Ventajas: Good
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2,0
That informed that the Timacula office closed at 12 noon on Sundays!
Desventajas: I wasn’t informed in any documentation or verbally when I talked to the local office that the office closed at 12 noon on Sundays! The pick up time in the documentation indicated to pick the vehicle up at 12 noon Sunday and drop off at 12 noon Friday! When I arrived at the Temecula office Sunday afternoon shortly after 12 noon the office was closed and everyone was gone! Needless to say, this created a huge problem for me! Unfortunately for me, I assumed that the Temecula office would be open past 12 noon on Sunday, at least until 1 PM. Greatly improved customer notifications required!
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10,0
Rental was Great
Ventajas: Easy transaction picking up and drop off. Friendly staff. Van was clean.
Desventajas: Everything was good.
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4,0
Ventajas: Interior windows not clean, large smear in front of drivers side, kooks like suction cup for cell phone. Dash and interior marginal, cut ket, no remotes had to manually lock every entry , also, there was a dead rat in handicap parking visible from the offices in side and the employees were discussing who should remove it because they weren't going to while they were three customers standing there listening time for readjusting the management in that office
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5,6
Left out about $45 worth of fees when I picked it up
Ventajas: Pickup/dropoff was simple
Desventajas: I had explicitly stated that I would be dropping off at another location. Any other rental company I've rented from would include any fee for this in their cost. Same for airport fee. However when I picked up the car and reserved it online none of these fees were mentioned. When I dropped it off I suddenly had an extra $40 worth. Would have used a different company.
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10,0
Ventajas: Manager amazing!
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9,2
Ventajas: Yes
Desventajas: Had the car available that we requested
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10,0
Ventajas: Staff was super helpful. Car was clean with the gas tank full and ready for a trip.
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10,0
Very convenient
Ventajas: Good
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10,0
Rental was Great
Ventajas: Easy transaction picking up and drop off. Friendly staff. Van was clean.
Desventajas: Everything was good.
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5,6
Ventajas: Truck was a good size
Desventajas: The vehicle was not ready at the time of reservation I received a phone call at 1:37 Enterprise did not properly clean the vehicle with standards of health and safety regulations for COVID-19. The exterior was not washed the bed of the truck had sappy goo on the left hand side that I had to hose down and use a degreaser to remove the sapp/sticky substance, windows were not clean, finger and hand prints were still visible on the exterior and interior of the door handles and windows and the frame of the doors from the previous renter. The truck was below a qtr. of a tank, they did not refill the window washing fluid, so when driving we were not able to use this feature of the truck when the weather conditions required better visibility. I found 1.5inch of clear liquid substance in the bottom console of the truck, which I discovered after leaving the rental spot and properly sanitizing the door handles and scrubbing the seats to remove stains from the seats. The vehicle was not vacuumed at all or wiped down. The written sign notification of cleaning standards was not completed or performed, violating all health and safety standards required by all rental businesses. In addition the manager did not disclose he was charging me the full amount plus the deposit $200 deposit totally $472 I had to call and ask on 3 occasions for a copy of my rental agreement by email. I ended up driving back to the location to get a paper copy of my agreement before leaving for my trip. In addition, The agreement provided did not indicate the deposit amount in parentheses. The rental time was also incorrect on the agreement. I was notified at 1:37pm by phone that the vehicle I requested had arrived. I did not pick up the vehicle till after 2:00pm
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2,0
Ventajas: Genuinely an experience that lacked a single redeeming quality.
Desventajas: 3 months ago I had pink eye; that was better.
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2,0
Desventajas: Drop off confusion no instructions we were lost we called no answer. We will not do this again. Had to walk to our hotel from drop off only 1 person doing everything.
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2,0
That informed that the Timacula office closed at 12 noon on Sundays!
Desventajas: I wasn’t informed in any documentation or verbally when I talked to the local office that the office closed at 12 noon on Sundays! The pick up time in the documentation indicated to pick the vehicle up at 12 noon Sunday and drop off at 12 noon Friday! When I arrived at the Temecula office Sunday afternoon shortly after 12 noon the office was closed and everyone was gone! Needless to say, this created a huge problem for me! Unfortunately for me, I assumed that the Temecula office would be open past 12 noon on Sunday, at least until 1 PM. Greatly improved customer notifications required!
opinión proveniente de
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4,0
Ventajas: Interior windows not clean, large smear in front of drivers side, kooks like suction cup for cell phone. Dash and interior marginal, cut ket, no remotes had to manually lock every entry , also, there was a dead rat in handicap parking visible from the offices in side and the employees were discussing who should remove it because they weren't going to while they were three customers standing there listening time for readjusting the management in that office
opinión proveniente de
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5,6
Left out about $45 worth of fees when I picked it up
Ventajas: Pickup/dropoff was simple
Desventajas: I had explicitly stated that I would be dropping off at another location. Any other rental company I've rented from would include any fee for this in their cost. Same for airport fee. However when I picked up the car and reserved it online none of these fees were mentioned. When I dropped it off I suddenly had an extra $40 worth. Would have used a different company.
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