Reserva autos de alquiler de Thrifty en Kirkwood

Ventajas: Car was clean and ready for me

Desventajas: at the time of reservation wasn't informed of extra charges, at the time of pick up I was told I needed to pay 140 is more, to rent the car. When I asked for an explanation on the time of drop off the person on the counter seemed annoyed and dismissed me as quick as she could since I was bothering her... won't ever use this company again.

Ventajas: The Vehicle was very comfortable.

Desventajas: The Service was not good at all. They refused to show the components of the car, In fact, I needed the vehicle to drive to Omaha, NE and could not find the cruise control. I could have read the manual but was in a time crunch. Then I had paid for extra insurance through you. Not knowing how things worked with them, I usually use Enterprise, when asked I also purchased the insurance they offered. I assumed that they knew about my complete contract. I work in retail and we ask the customer what they have before we offer any additions. I expected them to be the same way. it was my fault also that I was pressed for time and a little perplexed with the service. I am used to a more congenial and friendly atmosphere which was not present. If asked I would not recommend thrifty to anyone.

Desventajas: The price was different from the original quote that you gave me. There was a 200 dollar deposit and unlimited mileage wasn't unlimited on in covered areas so an additional 80 dollars had to be paid

Ventajas: Vehicle was clean and drove nice. Plenty of room.

Desventajas: Added expenses upon pick up. Charged extra ($35) to use my debit card but not given a choice of other payments. Also charged a $200 deposit. And have to wait up to two or three weeks to get it back. Charged another $100 for going outside the very limited amount of states they allowed. So my $469 rental price was jacked up to $806. Very disappointing.

I will NEVER use Thrifty again.

Ventajas: Nothing.

Desventajas: Customer service was horrendous--they were very rude. They charged me $100 clean up fee for "dog hair all over". We never had any dogs or animals in the vehicle. The car had two water bottles under the front passenger seat to begin with when we picked it up.

Desventajas: El precio era diferente de la cotización original que me dio. Había un depósito de 200 dólares y el kilometraje ilimitado no era ilimitado en las áreas cubiertas así que se tuvo que pagar 80 dólares adicionales

Ventajas: El vehículo estaba limpio y fue muy agradable. Mucho espacio.

Desventajas: Gastos adicionales en la recogida. Cargo extra ($35) para usar mi tarjeta de débito pero no se le da una opción de otros pagos. También cobró un depósito de $200. Y tienen que esperar hasta dos o tres semanas para recuperarlo. Cobró otros $100 por salir de la cantidad muy limitada de estados que permitían. Así que mi precio de alquiler de $469 fue elevado a $806. Muy decepcionante.

NUNCA usaré Thrifty otra vez.

Ventajas: Nada.

Desventajas: El servicio al cliente era horroroso, eran muy groseros. Me cobraron $100 de la tarifa de limpieza para "el pelo del perro todo encima". Nunca tuvimos perros o animales en el vehículo. El coche tenía dos botellas de agua debajo del asiento del pasajero delantero para comenzar cuando lo recogimos.