El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Crew took great care of us"
Desventajas: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Ventajas: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Desventajas: "Money return policy"
Ventajas: "Easy boarding. Very nice crew."
Desventajas: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Everything, the service and the food is great."
Desventajas: "Keep it up"
Ventajas: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Ventajas: "The flight crew"
Desventajas: "More space"
Ventajas: "The service are great!"
Ventajas: "Polite crew, got our selected seats, clean"
Desventajas: "WiFi didn’t work"
Ventajas: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "The crew"
Desventajas: "Being late"
Ventajas: "Everything was excellent no complaints"
Ventajas: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Ventajas: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Desventajas: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Ventajas: "It was short flight.. I slept good through."
Ventajas: "Was spacious due to flight being in the middle of the week and tasty food."
Desventajas: "Wish there were food. Was hungry after long flight."
Ventajas: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Desventajas: "Selections of movies"
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "This was the best flight I have ever been on. The crew was so friendly."
Desventajas: "Absolutely no complaints."
Ventajas: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Desventajas: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Desventajas: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ventajas: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ventajas: "Great flight, great staff. The food wasn't bad either."
Desventajas: "Flight delayed 1 hr."
Ventajas: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Ventajas: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Desventajas: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ventajas: "Food served was actually pretty good."
Desventajas: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ventajas: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Desventajas: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ventajas: "Great service and comfort. Great food. On time."
Desventajas: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Ventajas: "This flight was just pretty routine."
Desventajas: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ventajas: "Service was excellent."
Desventajas: "Seat felt stiff but felt well rested after flight"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Excellent service"
Desventajas: "Not a lot of vegetarian options"
Ventajas: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Desventajas: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Ventajas: "fine food, the pilot handled a typhoon like a pro"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Desventajas: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Ventajas: "Very nice"
Ventajas: "The crew's attention to detail, service."
Desventajas: "Sort of bumpy flight."
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Ventajas: "great service and help with everything!!"
Ventajas: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Desventajas: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Desventajas: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "Crew members was very polite and food was good"
Desventajas: "seat is quite small."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight attendants were very nice"
Desventajas: "Movies on board need upgrade"
Ventajas: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Ventajas: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Desventajas: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ventajas: "The crew were helpful and nice. It was comfortable."
Desventajas: "The food was horrible. The movie selections were quite limited."
Ventajas: "The service and attention of the ANA flight attendants seemed genuine."
Ventajas: "Service and crew were good, very kind and accommodating!"
Desventajas: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ventajas: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ventajas: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats are kind of flat."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Small plane. No cabin space for carry ons."
Ventajas: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ventajas: "Cheap prise"
Desventajas: "Food and entertainment"
Ventajas: "service from crew"
Desventajas: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ventajas: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Desventajas: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Desventajas: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Ventajas: "Very comfortable plane and excellent service."
Ventajas: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Ventajas: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Desventajas: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Desventajas: "No opción de español"
Ventajas: "Good service Soft landing Clean"
Desventajas: "Not really"
Ventajas: "Food and movies."
Desventajas: "One of the stewardess had an unfriendly look on her face."
Ventajas: "The stewardesses were always smiling and very engaging!"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Desventajas: "Delayed flight an hour and a half"
Ventajas: "Aircraft was new and spacious"
Desventajas: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Desventajas: "Flight were shaking badly several times and I feel dizzy"
Ventajas: "Nothing really major to complain about but nothing that went the extra mile..."
Desventajas: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Ventajas: "I got to my destination on time with my luggage"
Desventajas: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Ventajas: "ANA flight rarely have big problem, I just let myself relaxed."
Desventajas: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ventajas: "Very comfortable. Lots of room, wonderful crew."
Desventajas: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Ventajas: "Good guidance"
Desventajas: "There's no boarding zone?"
Ventajas: "Great assistance to elderly"
Ventajas: "On time, great crew and service."