Ventajas: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Desventajas: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Desventajas: "Way cramped"
Ventajas: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Desventajas: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."
Ventajas: "The distance between the seats in economy is inhumane."
Desventajas: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "Appreciated ability to switch to a bulkhead seat for more legroom. Bathrooms were clean at all times despite long flight. Deplaning was easy and fast enough. Overall a good experience."
Ventajas: "Quantas Entertainment app was great!"
Desventajas: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Ventajas: "Same as previous answer!"
Ventajas: "Staff were attentive. Meals were good. I had an exit row so had good leg room"
Desventajas: "Dimmer light in toilet as every time someone went in we we subjected to bright toilet light."
Ventajas: "Crew was nice, seat not so comfortable"
Desventajas: "too crowded for such a long flight"
Ventajas: "Lots of movies and TV to watch. Meals were decent. Good attendants."
Desventajas: "A little tight seats. The attendents were slow to clean up after meals."
Ventajas: "The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!"
Desventajas: "The coach seats were wide enough, but a couple of more inches leg room would have been better."
Ventajas: "We landed safely."
Desventajas: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Ventajas: "canin pressure and comfort level was excellent"
Desventajas: "screens from other seats are bright"
Ventajas: "Lunch served was good."
Desventajas: "The flight was delayed a bit."
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "The business class attention, and the quietness of an A380"
Desventajas: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Ventajas: "We love the space in the seats on the new Airbus 380. It is so spacious, and the seats are very comfortable. The movie selection was pretty good."
Desventajas: "if I remember correctly the screen size was a little small for a new plane. Also I asked for two alcohol drinks, but was told only one may be served. I only asked so I wouldn't have to get up during my movie, and on Air New Zealand, they freely offer more than one drink. Also, if I remember correctly the arm rests did not raise all the way. We had all three seats to ourselves, and it would have been nice to lift the armrests all the way up so we could stretch out properly."
Ventajas: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Desventajas: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Desventajas: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Desventajas: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Ventajas: "It was great"
Desventajas: "Very good service"
Ventajas: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Desventajas: "Airplane food is always what it is."
Ventajas: "Staff were friendly but emeriates offer a much better overall service"
Desventajas: "Long wait times onew calling quantas customer service"
Desventajas: "Really unnecessary delays."
Ventajas: "The crew was great and attentive."
Desventajas: "I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off."
Ventajas: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Desventajas: "Economy class seats are too cramped for such long haul flights."
Desventajas: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Ventajas: "Entertainment was good. That’s was about it."
Desventajas: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."
Ventajas: "The food and the crew were very good!"
Desventajas: "The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight."
Ventajas: "Great entertainment and amazing crew as always"
Desventajas: "Food was not the quality I expected on Qantas for such a long flight."
Ventajas: "crew was great"
Desventajas: "my console didn’t have sound but other than that it was excellent"
Ventajas: "Service was good"
Desventajas: "Delays are too often"
Ventajas: "Felt looks after by crew"
Ventajas: "Complementary food, movies, shows, and beverages"
Ventajas: "I got to my destination safely and on time. Food and service were above average."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "Assistance is good."
Ventajas: "Nice crew. Nice food. Nice movies. Smooth ride"
Desventajas: "Average airline compared to Singapore & MZ airlines"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Friendly cabin attendants"
Desventajas: "Uncomfortable seating"
Ventajas: "Such an arduous and indirect flight route and entertainment screen was non viable but always good to fly with Qantas!"
Ventajas: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."