Ventajas: "Great flight, service, food and crew."
Ventajas: "Crew very nice"
Desventajas: "So cramped"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Terrible experiences overall and food is very bad."
Ventajas: "The food and the entertainment onboard."
Desventajas: "Flight was late and i missed my connecting flight in Sydney."
Desventajas: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Ventajas: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Desventajas: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
Ventajas: "Comfortable flight."
Desventajas: "Food and entertainment options."
Ventajas: "Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections"
Desventajas: "Seat arms didn't fold completely back between seats."
Desventajas: "We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!"
Desventajas: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Desventajas: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Desventajas: "American airlines dont know what passengers need to enter a country and then rebooked me on new zealand air but quantos changed that and i dont know where my bags are. Does the insurance i bought cover any if not all of these inconveniences."
Ventajas: "The staff were polite and they took care of us well."
Desventajas: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."
Ventajas: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Desventajas: "Didn’t make this connecting flight from Dallas"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "The crew was very friendly and attentive."
Ventajas: "Crew was very courteous and understanding , helping us in best manners."
Desventajas: "The food you can tell is heavily processed"
Ventajas: "Wonderful staff and such a easy quick feeling flight"
Desventajas: "The food had no vegetarian options"
Ventajas: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."
Ventajas: "Great service, comfortable seats, little to no turbulence, all around a great flight!"
Desventajas: "When seat in front of you is reclined it takes away a lot of your personal space and makes it impossible to get up to go to bathroom"
Ventajas: "Everything except the cabin temperature."
Desventajas: "Some cabins had no heat. Other cabins had no air conditioning. My cabin was sweltering, which made it difficult to sleep and to be anything other than uncomfortable on the 16 hour flight."
Ventajas: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Ventajas: "The crew is always pleasant and helpful."
Desventajas: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Ventajas: "Staff was very helpful and everything moved quickly and on time!"
Desventajas: "The arm rest next to mine would not stay in the upright position. That is the biggest problem I had."
Desventajas: "Did not receive breakfast and had a cup of coffee wanted a second cup and they said they had already shut everything down and we still had 1.5 hours before landing"
Ventajas: "Service! Dinner was good, breakfast was a bit more hit and miss. Plane is quieter than most."
Desventajas: "Seats were like rocks. Business class, lay flat beds - even with the padded "sheet" they provide are abysmal. So much so that I cannot recommend the airline and will not fly them again."
Desventajas: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Ventajas: "Friendly Service and free drinks"
Desventajas: "Long flight"
Ventajas: "Excellent flight on all counts. The staff was extremely responsive to the passengers' needs. The food was marvelous. The entertainment excellent."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "They had free wifi!"
Ventajas: "Service was good and having open seats next to us made it manageable."
Desventajas: "Kids meals lacked vegetarian options"
Ventajas: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"
Ventajas: "Nice crew. Nice food. Nice movies. Smooth ride"
Ventajas: "The movies"
Desventajas: "I booked through justfly and then that flight was cancelled and they put me on a United flight to SFO and changed my seating to a middle seat, when I had paid for a window seat. They would do anything to change it back or refund me my money."
Desventajas: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Ventajas: "Lots of room plane not full. LUCKY !!!! Crew helpful and pleasant"
Desventajas: "Took a while for me to figure out audio media system ??"
Ventajas: "Best I've flown in a while."
Desventajas: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"
Ventajas: "The crew was pleasant and helpful."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Good food great service nice and friendly staff"
Ventajas: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Ventajas: "The space and comfort was excellent"
Desventajas: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Ventajas: "Crew was amazing."
Desventajas: "Seats are cramped. Entertainment was slow, limited selection and didn't work in a bunch of our seats. Flight was delayed 3 almost 4 hours and threw off the sleeping plan for our kids. No explanation other than " we are running late" and no compensation."
Ventajas: "I loved being able to track my flight on board and the landing. That was very neat."
Desventajas: "The websites should be improved that allow users to login."
Ventajas: "Crew was great. Food was excellent."
Desventajas: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "Was very much on time, quick flight and boarding."
Desventajas: "Checking in was terrible. We had 2 luggage each allowed by Japan airlines. When we checked in to our connecting flight with Philippines airlines, we were told we were very excessively overweight. We had to pay almost 10,000 pesos for the excess weight.What is acceptable to one airline is not with Pa"
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Ventajas: "The crew was very nice, and the movie selection was good."
Desventajas: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "The most unorganized airline"
Desventajas: "Better staff and communication."
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Ventajas: "Yes crew and plane were ok."
Ventajas: "Great crew, good food"
Desventajas: "No entertainment either flight or snacks to purchase."
Desventajas: "The gate was too far"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Little less food."
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Ventajas: "Awesome, excelent service"
Desventajas: "Nothing everything perfect"
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "The flight attendants were so tidy. They tied their hair neatly. Their smiles are warm."
Desventajas: "Slight delay in the flight."
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "The service was excellent - warm, friendly and helpful"
Desventajas: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Desventajas: "It was Xiamen airlines again so bad"
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Ventajas: "No tv inside the flight"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Desventajas: "My Check-in Baggage was lost"
Ventajas: "On Time"
Desventajas: "terminal at NAIA"
Ventajas: "Everything was smooth from the check in, getting the board pass, and getting in the plane. The crew was very helpful."
Desventajas: "the seats where too narrow when you're in the window side and there was no entertainment like music, video, and etc. They do have an PAL APP but you have to download it prior to the flight which serves no purpose to use the wifi you don't have it."
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Ventajas: "Food was good."
Desventajas: "No entertainment. Boarding was slow and inefficient. Lack of information on the delay at airport. No notification on change of gate."
Ventajas: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."
Ventajas: "Amabilidad del personal"