Ventajas: "The simplicity."
Desventajas: "A closer gate. Some inflight food."
Ventajas: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Desventajas: "The space is really tiny. The screen also tiny."
Ventajas: "Very caring, and pay full attention to passengers."
Desventajas: "Better food quality, more movies please."
Ventajas: "Well maintained plane, nice staff and over very comfortable."
Desventajas: "The wifi worked only 1 hr of the 3 hrs I bought"
Ventajas: "The crew was great. I experienced great hospitality."
Desventajas: "The quality of meal."
Ventajas: "Almost everything"
Desventajas: "Slightly delayed"
Ventajas: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Desventajas: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was nice"
Ventajas: "Seating was fine"
Desventajas: "If flight cost less lol"
Ventajas: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Desventajas: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "Crew members was very polite and food was good"
Desventajas: "seat is quite small."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Great experience overall."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service was great"
Desventajas: "Sound on entertainment system did not work"
Ventajas: "That it didn’t crash"
Desventajas: "It was very delayed and then the luggage still hasn’t come out"
Ventajas: "Excellent service & friendly"
Desventajas: "Food was cold"
Desventajas: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Ventajas: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ventajas: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Desventajas: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ventajas: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Desventajas: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ventajas: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Desventajas: "No problems."
Ventajas: "Service was excellent. Crew did not accept tip. Food could be better."
Ventajas: "Excellent service."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "They came around often to see if we needed water or anything. Food was good."
Desventajas: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ventajas: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Desventajas: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ventajas: "Comfortable seats, very friendly staff."
Desventajas: "Food was ok and limited entertainment"
Ventajas: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Desventajas: "Can't think of one thing."
Ventajas: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ventajas: "ANA crew is very hospitable."
Ventajas: "Great service"
Desventajas: "Interior show signs of aging"
Ventajas: "Food and entertainment is great."
Desventajas: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ventajas: "Food and entertainment is great."
Desventajas: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Desventajas: "No opción de español"
Ventajas: "Incredible service"
Ventajas: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ventajas: "Food was great!"
Desventajas: "The Japanese crew were not very good at English!"
Ventajas: "Food, staff, and entertainment."
Desventajas: "Tight space and the tray was on the dirty side."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Nice crew, clean lavatory"
Desventajas: "Had a chance to select seats only for return flight Seats were too narrow"
Desventajas: "Not ok"
Desventajas: "Wifi should be free"
Ventajas: "Attentive crew"
Desventajas: "Landing was rough and bumpy"
Ventajas: "Price is good"
Desventajas: "The food can be more improve"
Ventajas: "Crew were very gracious and kind."
Desventajas: "Food not as good as before"
Ventajas: "Crew, food, time all great."
Desventajas: "WiFi did not work. Flight data unavailable."
Ventajas: "Excellent crew and very well dressed and always smiling"
Desventajas: "The lights were switched off for a very long time. That can be avoided"
Ventajas: "Flight attendants were very friendly, professional and helpful"
Ventajas: "Crew was polite."
Desventajas: "For such a long journey, the plane could have been nicer."
Desventajas: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ventajas: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Ventajas: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Desventajas: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Desventajas: "Excellent flight service no"
Ventajas: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ventajas: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Desventajas: "Economy is still tightly packed with limited leg room considering the distance traveled."
Desventajas: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Ventajas: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Desventajas: "The toilets were very dirty"
Desventajas: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ventajas: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Desventajas: "Reclining seats tend to make me caustaphonic with the limited space"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Love the promptness of services, always with a smile!"
Desventajas: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ventajas: "The cabin crew was great."
Desventajas: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Ventajas: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Desventajas: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ventajas: "Premium economy"
Ventajas: "food. schedule was on time"
Ventajas: "The service crew served us well. They are friendly and helpful"
Desventajas: "Too many Indian movies"
Desventajas: "too long a flight 17 hours from SFO to Singapore"
Desventajas: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ventajas: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Desventajas: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Like the food"
Desventajas: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ventajas: "Crews are truly nice and patient"
Desventajas: "Crews are very nice, food are not really good"
Ventajas: "Helpful staff and a comfortable trip. A plus all the way around"
Ventajas: "Service is very good."
Desventajas: "Too warm/hot inside the cabin throughout the flight."
Ventajas: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Desventajas: "Hope that there were more time to order and enjoy beverages."
Desventajas: "Food was very poor."
Ventajas: "Overall service, good leg space."
Desventajas: "We were seated in the same section with four babies."
Desventajas: "It is really good experience. All the flight attendants are good"
Ventajas: "Crew, plane, punctuality"
Ventajas: "Friendly staff."
Desventajas: "Kids' meal didn't have fruits. No cellphone charger."
Ventajas: "Entertainment was awesome. Boarding was fast."
Desventajas: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ventajas: "great service. new plane. excellent video system."
Desventajas: "not much to complain about."
Ventajas: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "I have no complaint"
Desventajas: "Cabin too hot"
Ventajas: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ventajas: "I like your new entertainment devices and big screen"
Desventajas: "the number of movies is a little bit less. the category of videos is not clear."
Ventajas: "service was very Singapore airlines"
Desventajas: "food in coach was not as good as I remembered from other flights on Singapore"
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Ventajas: "The crew was lovely"
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ventajas: "Their plane"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Desventajas: "Basic flight with no frills"
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "The entertainment was excellent and so was the food."
Desventajas: "Perfect flight. Delicious meals. Great crew."
Desventajas: "Superb airline"
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Desventajas: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "Entertainment options were of great variety and easy to use"
Desventajas: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Desventajas: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Ventajas: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "Boarding best I've ever done"
Desventajas: "Food was airplane food why can't they do better"
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "We did not use the food or entertainment"
Desventajas: "Just a bit cramped"
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Desventajas: "Lo perdí"
Ventajas: "everythign aboht the trip was great"
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Desventajas: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Ventajas: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Ventajas: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Desventajas: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Desventajas: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Ventajas: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Los asientos son un poco estrechos
Ventajas: "Flight arrival is earlier"
Desventajas: "The food is not taste good"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Desventajas: "A normal flight with good service but at a really good price. I fly 15 or more times a year and would definitely do this one again."
Ventajas: "VERY COMFORTABLE"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "짧은 거리지만 기내식도 주네요."
Desventajas: "특별히 없습니다."
Ventajas: "the service"
Desventajas: "the food and entertainment system"
Ventajas: "It's hard to get comfortable on a long flight when you are on economy. But the crew was helpful."
Desventajas: "I did not like the limited choice of food."
Ventajas: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Ventajas: "We were able to check in and board the plane on time. Im fully satisfied."
Desventajas: "The food isnt good."
Desventajas: "Clerk at check in screwed up my frequent flyer number, so I was denied all the priority privileges - bag check, lounge, priority boarding, etc. They later apologized during boarding but otherwise did nothing to fix the situation."
Ventajas: "The crew was kind. The Meal was great. All good."
Ventajas: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Desventajas: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Desventajas: "No dislikes"
Ventajas: "Service and food"
Desventajas: "Old style seating arrangement Many young kids in business?"
Ventajas: "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
Desventajas: "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
Ventajas: "Entertainment was nice with a good variety."
Desventajas: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ventajas: "We actually got there."
Desventajas: "Terrible seats, no personal entertainment."
Desventajas: "Only one checked bag..most have two across the Pacific"
Ventajas: "Asiana es lo mejor"
Ventajas: "Everything was great. Thank you Asiana"
Desventajas: "Entertainment system"
Ventajas: "The flight attenants beautifull"
Desventajas: "English subtitles for movie collections"
Ventajas: "After flight. No jet lag always a problem for me."
Desventajas: "All was good"
Ventajas: "Entertainment and courteous crew"
Desventajas: "Food was OK not the best. Seats were very uncomfortable."
Ventajas: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Ventajas: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Ventajas: "Excellent. more leg room, and very friendly staff. I loved it."
Ventajas: "Crew was kind and attentive"
Desventajas: "Long ques to board and food choices were not well informed and extremely limited if you don't eat pork"
Desventajas: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Desventajas: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "I liked the flight attendants, and speediness of the flight after we took off. The seats were older but comfortable."
Desventajas: "Two sets of crying babies in front row seats didn't help things."
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "Helpful and kind crew."
Desventajas: "Uncomfortable economy seats and lackluster entertainment."
Ventajas: "Everything was went well."
Ventajas: "Flight time was change making very difficult to make connections and every flight was at lest 15 minutes late. Also my bags was lost and I had to reschedule my wedding because my bags never made it to Jakarta days later. I was given a 100.00 dollars to buy clothes and was told by a baggage service representative Thant that is enough to buy wedding clothes The baggage service office in Jakarta never sent me any info or mae contact with me I had to call them and get the run around because the cannot make decision without the Asiana represent I've who only work after 8 at night The never respond to my emails Overall once in flight service was great but support services is vey poor"
Ventajas: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Desventajas: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Ventajas: "I liked the little blanket, that.s about it. Convenient arrival/departure times."
Desventajas: "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
Desventajas: "There was no obvious way to request a special meal using the AsianaAirlines website."
Ventajas: "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
Desventajas: "Food entertainment seats bathrooms"
Desventajas: "The cabin smelled very bad. Like sweaty clothes. Air quality not good. Also, too cold at times."
Ventajas: "The service was very good. The crew and staff were courteous, fast and efficient. We left on time, they didn't lose my luggage, they communicated with the passengers very well. I like the legroom in the aircraft and the overall cleanliness. I will definitely fly Asiana again and recommend it to others."
Ventajas: "The trip was uneventful, food was good, service was excellent, restrooms were clean, couteous fight attendants."
Desventajas: "The check in time to board was very long-understandably that may be out of Asiana's control. The check in procedures at the gate was inefficient-again, out of Asiana's control. Seats were tight-seems to be made for a petite person. I'm 5-7 with broader shoulders."
Ventajas: "The crew was friendly, the flight went smoothly overall."
Desventajas: "I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing."
Desventajas: "I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive."
Ventajas: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Desventajas: "Free movies and entertainment. Better food."
Ventajas: "Everything was great."
Ventajas: "Crew was nice and attentive"
Desventajas: "Luggage situation"
Desventajas: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Desventajas: "No free blanket. No free entertainment."
Ventajas: "Rum punch with Hawaiian chips"
Desventajas: "Turkey sandwich"
Ventajas: "OVERALL GOOD.FOOD COULD BE BETTER."
Desventajas: "Seats selected at booking were reassigned to back of the plane.We were traveling with another couple, their reassigned seats were not near us. Very disappointing"
Ventajas: "Friendly flight attendants"
Desventajas: "Expensive movie options"
Ventajas: "The entertainment was good"
Desventajas: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Desventajas: "Crying babies! argh......"
Ventajas: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Desventajas: "Everything was great!"
Ventajas: "The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on."
Ventajas: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Ventajas: "Our flights were delayed in both directions!"
Desventajas: "The long delays. Also we were seated st the very end of the plane and were not able to change seats."
Ventajas: "Very kind staff, hot food!"
Desventajas: "No free movies"
Ventajas: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Desventajas: "Customer service"
Ventajas: "Really friendly attendants"
Desventajas: "Delayed from Minneapolis me miss this flight. Now I have to fly to Seattle."
Desventajas: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Ventajas: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Desventajas: "Food was so, so. Good food helps pass the time on such long flights."
Ventajas: "Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated."
Ventajas: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."
Ventajas: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Desventajas: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Ventajas: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Desventajas: "Flying on United one of the legs of my vacation!!"
Ventajas: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Desventajas: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Desventajas: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"
Ventajas: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Ventajas: "Loved the meal"
Ventajas: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Desventajas: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Ventajas: "There was a female pilot"
Desventajas: "Staff was not friendly. Too many announcements. Food inedible."
Ventajas: "Staff was very friendly"
Desventajas: "You had to pay for movies"
Desventajas: "Too crowded, lousy food"
Ventajas: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Ventajas: "Same as the other flight"
Ventajas: "The tropical twist to the food served on board."
Desventajas: "No in flight entertainment"
Ventajas: "The cleanliness. No chaos."
Ventajas: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Desventajas: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."
Desventajas: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Ventajas: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Desventajas: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Ventajas: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Ventajas: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Desventajas: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Ventajas: "Friendly team, efficient boarding, clean."
Desventajas: "No wifi. Charge for pillows, blankets, headphones."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "Everything was great"