Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Food was good."
Desventajas: "Not enough soft drinks and ice has to be asked for."
Desventajas: "Taking care more about suitcases customers"
Ventajas: "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
Desventajas: "Wider range of films"
Desventajas: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Ventajas: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Desventajas: "Use better companies to book your tickets"
Ventajas: "Clean and comfort"
Ventajas: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Ventajas: "Overall good, comfortable, nice and food and entertainment was very good quality."
Desventajas: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Ventajas: "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
Desventajas: "Overnight flight is brutal. But that can't be helped."
Ventajas: "Your flight always delay. Suck!!"
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Ventajas: "Very helpful crew. Good leg room"
Desventajas: "Entertainment system did not work, so I was moved to another seat."
Ventajas: "The staff was great"
Desventajas: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Ventajas: "Once we were on board. the service was good"
Desventajas: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Ventajas: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Desventajas: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ventajas: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Ventajas: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Ventajas: "Once we got underway, the trip was average."
Desventajas: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ventajas: "Everything went well. Crew were helpful."
Desventajas: "There was no onboard entertainment system."
Ventajas: "All services provided was excellent. Staff is well mannered"
Desventajas: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Ventajas: "food selection & crew courtesy"
Ventajas: "Had a fantastic time, it exceeded my expectations."
Ventajas: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Desventajas: "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
Ventajas: "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
Desventajas: "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "Cabin crews are very kind."
Ventajas: "Spacious for economy."
Desventajas: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Ventajas: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Ventajas: "Friendly staff"
Ventajas: "Comfortable seats, good meals"
Desventajas: "Can't book seat ahead of check in."
Ventajas: "Comfortable seats, good meals, able to enjoy a few good movies"
Desventajas: "Can't book seat prior to check in"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
Desventajas: "Food was not very tasty"
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Ventajas: "The crew and entertainment."
Desventajas: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Ventajas: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Ventajas: "Everything was so excellent. An absolutely amazing airline to fly with."
Ventajas: "I liked stewardess's kindenesses"
Ventajas: "They listen to your request kindly."
Ventajas: "Smaller journey duration"
Ventajas: "Everything was great. The only suggestion I would like to make on another topic is the cost of an extra luggage. Compared to another airline I use (Eva Air), I find the Korean Air extra luggage cost much higher."
Desventajas: "Turbulence and bumpy. I know you can do much about that."
Ventajas: "The ladies were very polite , smiling , and helpful."
Desventajas: "No complaints"
Ventajas: "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
Desventajas: "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Ventajas: "Nothing to complaint. Excellent airline nowadays"
Ventajas: "The crew was efficient and very helpful."
Desventajas: "Entertainment choices of selected movies were limited."
Ventajas: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "I like the guy who’s checking me in he’s very kind."
Ventajas: "Premium economy is more worth that the price"
Ventajas: "Boarding was quick as i've come to expect from DFW."
Desventajas: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ventajas: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Ventajas: "Good food and movies. Flight attendants were great."
Desventajas: "Tight seating and it was hot. No way to control individual airflflow"
Ventajas: "Very friendly and polite. Very helpful and on time."
Ventajas: "Everything was excellent no complaints"
Ventajas: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Desventajas: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Desventajas: "We had to wait until check in to sit together."
Ventajas: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Desventajas: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Ventajas: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Desventajas: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ventajas: "food is above average."
Desventajas: "Cramped leg room for long flight"
Ventajas: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Desventajas: "Movie Selection"
Ventajas: "Very nice airplane with new technology"
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Ventajas: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Desventajas: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Ventajas: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Desventajas: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Ventajas: "Excellent service overall"
Desventajas: "Nothing particular"
Ventajas: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ventajas: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ventajas: "They were good at helping with problems being it was my first time on a plane."
Desventajas: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Ventajas: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Desventajas: "Nothing, it was a very positive experience."
Ventajas: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Ventajas: "The Japanese crews were excellent on board."
Desventajas: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Ventajas: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Ventajas: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Desventajas: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ventajas: "Great flight, great staff. The food wasn't bad either."
Ventajas: "Arrived on time"
Desventajas: "Slow check in at the airport"
Ventajas: "Very good premium economy seats and airline service was excellent - highly recommended"
Ventajas: "The Japanese flight attentants were excellent. Entertainment was excellent"
Desventajas: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ventajas: "Good food and punctuality"
Desventajas: "No English subtitles for English speaking movies"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Customer service is great."
Ventajas: "Courtesy of crew members"
Desventajas: "No vegetarian food available"
Desventajas: "Again not enough to padding in seats"
Ventajas: "Nothing in particular. I am still alive, so there is that."
Desventajas: "The same as always flying on what seems to be a school bus with wings; small, no entertainment, spooky, lil uncomfortable."
Ventajas: "It was a quick flight"
Desventajas: "Took over an hour from the time we landed to have luggage at baggage claim."
Ventajas: "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Desventajas: "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."
Ventajas: "Overall service was good"
Desventajas: "Entertainment choices were not good"
Ventajas: "Excellent service from the cabin crew."
Desventajas: "The Japanese (Washoku) breakfast was not as good as I expected."
Ventajas: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Desventajas: "The second food service."
Ventajas: "Great experience all together"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Desventajas: "Wonderful food and service"
Ventajas: "Their friendliness And care for the passengers"
Desventajas: "i can not think of anything."
Desventajas: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ventajas: "Friendly crew"
Desventajas: "Hard seats!"
Ventajas: "Crew was great. Economy premium was definitely worth the extra cost"
Desventajas: "I wish the flight wasn't 13 hours haha"
Ventajas: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Desventajas: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Ventajas: "Service, crew, punctuality, plane, seats"
Desventajas: "Food, cold coffee and tea."
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ventajas: "ANA did great on everything I could expect from a flight."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Food and services"
Ventajas: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Desventajas: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ventajas: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Desventajas: "The food was horrible. The selections for movies is quite limited."
Ventajas: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Desventajas: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Ventajas: "Service and crew were good, very kind and accommodating!"
Desventajas: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ventajas: "Great service by the crew! Excellent food and flight was on time,"
Desventajas: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "More space than usual between chairs. Crew is friendly."
Desventajas: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
Ventajas: "Overall excellent"
Ventajas: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ventajas: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ventajas: "Food and entertainment is great."
Desventajas: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ventajas: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Desventajas: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Desventajas: "No opción de español"
Ventajas: "Service was great."
Desventajas: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Ventajas: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Desventajas: "Seat would not recline. That should be standard. My back was sore after trip."
Ventajas: "Most of all are good."
Desventajas: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Desventajas: "Ordered Fruit Meal. It did not have a variety."
Desventajas: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Ventajas: "Crew and service awesome"
Desventajas: "Not enogh choices for entertainment"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Desventajas: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ventajas: "Everyone is super nice."
Ventajas: "The flight got me home."
Desventajas: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Ventajas: "Great service, I'd definitely fly again."
Ventajas: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ventajas: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ventajas: "Good service."
Desventajas: "Flight was congested."
Ventajas: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Desventajas: "I disliked that the seating did not have its own personal air. At times I would get hot."
Ventajas: "Very comfortable and nice lighting. Not too bright"
Desventajas: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Ventajas: "Crew could have been less rude"
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ventajas: "Flight time shorter than scheduled. Food good. Crew great."
Desventajas: "Somewhat limited recent release movies compared to Emirates."
Ventajas: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Desventajas: "Nothing significant!"
Ventajas: "Food, Entertainment."
Desventajas: "Harder than usually landing"
Ventajas: "Superb service."
Desventajas: "Meals were average for airlines"
Desventajas: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Desventajas: "2.5 hour delay"
Desventajas: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Ventajas: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Desventajas: "Need to update the planes.."
Desventajas: "The toilets were a little unsanitary."
Ventajas: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ventajas: "Movies selection was great."
Desventajas: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ventajas: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Desventajas: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Ventajas: "Short flight"
Ventajas: "The flight attendants were nice, attentive and joyful!"
Desventajas: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Desventajas: "Too much stop over"
Desventajas: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ventajas: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Desventajas: "Reclining seats tend to make me caustaphonic with the limited space"
Desventajas: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ventajas: "Very attentive, great food, quality aircraft"
Ventajas: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Desventajas: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ventajas: "More leg room than other airlines, superb service and excellent food!"
Ventajas: "Crew was good."
Desventajas: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Desventajas: "Food wasn't the greatest but it was adequate considering shirt trip"
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Desventajas: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ventajas: "Non stop to HK"
Desventajas: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ventajas: "Overall experience"
Desventajas: "Could have had a better selection of movies"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Service was great."
Desventajas: "Bit on the cold side."
Ventajas: "Efficient boarding and arrival"
Desventajas: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ventajas: "Friendly, attentive crew. Clean plane."
Desventajas: "Cramp set space. Lack of movie choices, not all had closed caption."
Ventajas: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Ventajas: "Friendly staff."
Desventajas: "Kids' meal didn't have fruits. No cellphone charger."
Ventajas: "Staff were awesome. given that my wife and son both had food poisoning."
Desventajas: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ventajas: "The crew was very kind and helpful."
Desventajas: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ventajas: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Desventajas: "I didn't care much for the meals, but my husband loved them."
Ventajas: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "got us there, efficient and effective crew."
Ventajas: "1. Clean. 2. Punctual. 3. Coke Zero."
Desventajas: "the gates the time intervals and the connections..."
Ventajas: "I like your new entertainment devices and big screen"
Desventajas: "the number of movies is a little bit less. the category of videos is not clear."
Ventajas: "uncomfortable compared to the other flights"
Ventajas: "Everything was great!"
Ventajas: "toothbrush and toothpaste and ability to charge cell phone"
Desventajas: "my personal headphones did not work well with the seat audio jack"
Ventajas: "You get what you pay for. Can't complain."
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "See previous notes."
Desventajas: "See previous notes."
Desventajas: "Nothing really."
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Ventajas: "Airline is pretty good"
Desventajas: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Ventajas: "Best flight I’ve been on"
Desventajas: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."
Ventajas: "flight was great"
Desventajas: "food could've been a little better"
Ventajas: "Everyone was very nice, food was good, movie choice was great"
Desventajas: "Would have liked a more comfortable seat. Couldn’t sleep well"
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Desventajas: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Desventajas: "The lack of communication with everything from queuing to board, to food allowance."
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The entire crew was excellent in all areas and all the time even on a 14 hour flight that had been delayed for about 20 hours."
Desventajas: "When we arrived in Auckland very late, Air New Zealand out me up in a third rate hotel in a very bad part of the city with little to no communication on how to get back to the airport the next day. The customer service number I was given, was mo help at all. Flights were great, but the way they handled the unexpected was very poorly done."
Ventajas: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Ventajas: "Excelente todo!"
Ventajas: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Desventajas: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Ventajas: "The crew, entertainment, and food were all great!"
Desventajas: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Ventajas: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Desventajas: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Ventajas: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Desventajas: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Ventajas: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Desventajas: "Having a bit more room during such a long flight would have been nice!"
Ventajas: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Desventajas: "Nothing I can think of. Very happy with the flight."
Ventajas: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Desventajas: "Cabin was too cold. I had to wear a jacket most of the flight."
Ventajas: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Desventajas: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Ventajas: "Left on time. And I got 2 snacks."
Ventajas: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Desventajas: "Wasn't all that bad!"
Ventajas: "The staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Desventajas: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Ventajas: "The crew and plane was tops"
Desventajas: "It is very long, but that is no reflection on you."
Desventajas: "Lo perdí"
Desventajas: "The captain was late to the airport so our flight was delayed"
Desventajas: "Bulkhead seating terrible for long haul flight"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "The flight crew was absolutely wonderful."
Desventajas: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Ventajas: "Crew, cleanliness, movies"
Desventajas: "Meals were so-so."
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Desventajas: "My dead would not recline, but I would not find any fault with my flight even with that."
Ventajas: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Desventajas: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Desventajas: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Ventajas: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Ventajas: "Food, service, comfort was all very good."
Ventajas: "The plane was new and the flight was good with no problems."
Desventajas: "Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future."