Ventajas: "SQ always has the best looking flight attendants"
Ventajas: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Desventajas: "They are well trained crews so I have no better ideas about improvements"
Desventajas: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Desventajas: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Desventajas: "Nothing much"
Ventajas: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Desventajas: "Nothing significant!"
Ventajas: "Cabin crew were great"
Desventajas: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Desventajas: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Desventajas: "Reservation online"
Ventajas: "Food was good"
Desventajas: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ventajas: "More space then previous flights. Attendants very pleasant and helpful."
Desventajas: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ventajas: "They treated you like you were important and really took care of my every need"
Desventajas: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Ventajas: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ventajas: "check in went smoothly. helper was friendly and helpful."
Ventajas: "The Staff was very friendly."
Desventajas: "Way too cold"
Ventajas: "Short flight"
Ventajas: "The economy section of the upper deck of the A380 is great!"
Desventajas: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ventajas: "Boarding, friendly crew"
Desventajas: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Ventajas: "Great set up with two seats, window and aisle"
Ventajas: "The food is very good in economy. Large screen tv gor movies and games."
Desventajas: "all was good, nothing bad"
Desventajas: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ventajas: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "The service and the flight to and from Narita Airport."
Ventajas: "Helpful staff and a comfortable trip. A plus all the way around"
Ventajas: "New movies! Yes!"
Desventajas: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Desventajas: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Desventajas: "It is really good experience. All the flight attendants are good"
Ventajas: "Hard to find lounge for bclass users"
Ventajas: "The crew was very kind and helpful."
Desventajas: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ventajas: "The food was ok. It didn't set my heart on fire, but I did finish it."
Desventajas: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ventajas: "Great price"
Desventajas: "Food is not good"
Ventajas: "New plane"
Desventajas: "Food served 40 min after special meals"
Desventajas: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Everything is suport wonderful"
Desventajas: "Price. it's better"
Ventajas: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ventajas: "It is really nice to have a direct flight option to Singapore"
Ventajas: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Desventajas: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Desventajas: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Desventajas: "Nothing really."
Ventajas: "The crew was great but the seats were not."
Desventajas: "Roomier seats and meals should be served a little bit closer in between"
Ventajas: "Premium economy is the way to go. So much more comfortable."
Desventajas: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Ventajas: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Desventajas: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Desventajas: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Desventajas: "We got off an hour and a half late as there was an audio technical problem."
Ventajas: "Everything was good except....."
Desventajas: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Ventajas: "The seat was spacious and the crew was very nice!"
Ventajas: "Quick and easy"
Ventajas: "Everyone was very nice, food was good, movie choice was great"
Desventajas: "Would have liked a more comfortable seat. Couldn’t sleep well"
Ventajas: "Service and food choices. Seating and the mattress for bed."
Ventajas: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Desventajas: "5 hours late. Had to go to work on 2 hours sleep"
Ventajas: "Solid friendly n professional flight crew."
Desventajas: "When checking in we asked about an exit row seat. The NZ official claimed the flight was full n nothing available. Once on the 2/3 full plane, 9 of the 12 exit row seats were empty. Bottom line was she was lazy and unprofessional in simply Lieing."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Desventajas: "Flights was 2.5 hours late due to weather which was the biggest downer."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Ventajas: "Skycouch a MUST for long haul flights."
Ventajas: "Excelente todo!"
Ventajas: "Flying over the country of NZ."
Desventajas: "Crying kids."
Ventajas: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Desventajas: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Ventajas: "friendly staff, ease of boarding"
Ventajas: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Desventajas: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Ventajas: "The plane the staff"
Ventajas: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Desventajas: "Nothing negative"
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "Everything! It's Air NZ!"
Ventajas: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Desventajas: "Cabin was too cold. I had to wear a jacket most of the flight."
Desventajas: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Ventajas: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Desventajas: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Ventajas: "The staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Ventajas: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Desventajas: "Nothing, it was perfect."
Desventajas: "Just a bit cramped"
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Desventajas: "Lo perdí"
Desventajas: "Someone sitting in my seat already!"
Ventajas: "REally liked the plane, crew, and accommodations."
Desventajas: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Ventajas: "Everything was quite nice."
Desventajas: "Not much"
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Fun and plentiful entertainment. Great comfort."
Ventajas: "Watching movies made flt not being go by faster"
Desventajas: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "Tons of free movies."
Desventajas: "As a vegan I didnt think the food was great. But they did have food for me to eat so that was nice."
Ventajas: "Grant Inflight service co-ordintor Shelly To be fired from New Zealand airlines"
Desventajas: "I will nvr take this airline.. racist"
Ventajas: "Short, friendly people and was on time. Awesome all around"
Desventajas: "All was good"
Ventajas: "Everything :)"
Ventajas: "Awesome airlines. Everything was very comfortable"
Desventajas: "I was very pleased with their services"
Ventajas: "Crew was great,"
Desventajas: "The seats are too small for 5 hours of flight time."
Ventajas: "The flight was superb."
Desventajas: "The food could have been better, but I think Hawaiian Airlines is the only domestic carrier on domestic flights that offers a meal at no charge. So I can't really complain."
Ventajas: "Crew was good."
Desventajas: "Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck."
Ventajas: "Friendly crew. Very clean cabin"
Desventajas: "Wifi wasn’t working"
Desventajas: "I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay."
Ventajas: "First class! Never done it before but was pretty amazing. The extra comfort are great too"
Desventajas: "The departure gate changed but no one told us. The departures hall where the original gate was had only one digital screen on the other side of the room with departure info. If sitting still didn't make me restless, we would've missed our flight!"
Desventajas: "Everything was Okrrrrrrrr!"
Ventajas: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Desventajas: "TSA and bag drop 2.5 hrs."
Ventajas: "Short, quick but still excellently-served flight."
Ventajas: "That food was provided"
Desventajas: "Seat cushions could have been a little softer."
Ventajas: "Seat upgrade"
Ventajas: "I liked it!!! It was on time in both directions, good food, nice staff etc...."
Desventajas: "I was quite happy with the flight."
Desventajas: "I attempted to change my seat but realised there was an upgrade fee. I was then unable to change it back on the way there. The crew gave me the seat on the way there because their system was not working correctly and didn't tell me I would have to pay for it on the way back. Upon my return I was unable to print out my return flight boarding pass without paying for the upgrade."
Ventajas: "Served a meal and lots of drink services which was great! Really friendly attendants."
Desventajas: "Didn't like that you have to buy the movies on the plane."
Ventajas: "They made frequent announcements when there was turbulence compared to other airlines!"
Desventajas: "Vegan food would be nice option because even non-vegans can eat it too"
Ventajas: "The entertainment was good"
Desventajas: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Ventajas: "The food was good and landing was great"
Desventajas: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Desventajas: "Crying babies! argh......"
Desventajas: "On our flight from SEA to HNL, we got free entertainment which was awesome! However on our return flight, all of the movies (mind you - the exact same movies we had gotten for free on our flight over) were now all $7.99 each. I think it's very disappointing to charge for the movies, and not only thy, but $8 is very excessive in my opinion. Had it been 2.99 maybe I would have considered, but $8 is outrageous. Very disappointing."
Ventajas: "The airline provided food and even a complimentary alcoholic drink."
Desventajas: "No movies onboard, well, not free. The airport is weird, we had to walk and take different paths to get to our gate."
Ventajas: "Crew was friendly."
Desventajas: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Ventajas: "Very good service."
Desventajas: "No food on the return flight."
Ventajas: "I had a good flight"
Desventajas: "It was really cold"
Ventajas: "Really friendly flight attendants, and I so appreciate that they provide free meals!!"
Ventajas: "Everything was just "ok"."
Desventajas: "When we finally arrived at the gate, and I say "finally" because HNL is such a terrible airport in general (took us over an hour to get our luggage in order to clear customs and get it back on the flight home, HA's business lounge is in a totally separate terminal from where our gate was and the little "wiki-wiki" bus that takes you from one terminal to the other was slower than walking, so we walked) there was no separate boarding line for First Class. When you've splurged on 1st class for a special occasion (25th anniversary in our case) you kind of expect all the little things (like priority boarding) to be in place."
Desventajas: "Food and entertainment"
Ventajas: "Comfortable seats and plenty of legroom. And real food-what a treat! Friendly and courteous flight attendants Hawaiian airlines is like 21st century technology blended with mid 20th century service."
Ventajas: "The seating and the pleasant stewards."
Ventajas: "There was one stewardess that was very nice"
Desventajas: "Rude service, I have to pay for entertainment, which I never have to do with other airlines for a 6 hour flight. Food was terrible. No options in food. Immediately when the flight took off , they turned the air conditioner up so high and before they even served the drinks, they were selling blankets.. everything was a sells pitch .. I hate Hawaiian .."
Ventajas: "Complimentary brunch and alcoholic beverage was very nice. Crew was friendly."
Desventajas: "Plane ride was a bit cold. I don't believe there was any wifi even over land and it cost money to watch the movies and play the games unlike some of the other airlines but I think the complimentary brunch and alcoholic beverage kind of make up for it."
Ventajas: "Friendly agents fixed seating issue when wife and I were seated separately."
Desventajas: "Charge for checked bag ($25 each way). Charge for snacks, bottled water, & beer. Charge for entertainment ($8 for unlimited TV or one movie). After charges, nearly $100 more expensive than advertised price for round trip ticket."
Desventajas: "There was no air movement on the flight, which caused the plane to be unbearably hot. The food was mediocre at best."
Ventajas: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Desventajas: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Ventajas: "Flight attendants were very nice and polite but not as attentive as normal."
Desventajas: "Food was not worthy of first class, the chairs were old and should recline more for a 10 hr flight if it's not going to lay flat. Not sure if legal prevents it from reclining more."
Ventajas: "Even though they didn't have hot water on the beverage cart, they brought a cup back to me after they finished serving."
Desventajas: "There were no food options for certain dietary restrictions/allergies (without wasting money/not eating parts of the food options)."
Ventajas: "that it was quick"
Desventajas: "seats are not that comfortable"
Desventajas: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Ventajas: "i didnt have to worry about starving or being thirsty on the plane"
Desventajas: "Movies weren't working. Bought games but my screen broke or turned off after 30 min couldn't get it fixed or refunded. Whenever I asked staff a question they would answer in nods instead of talking to me. Made me not want to ask for anything or talk to them."
Ventajas: "Meal service offered in coach. Crew was very professional."
Desventajas: "Would prefer to have a United States carrier fly US planes (Boeing) not Airbus. One very positive step all airlines should take is to prevent the reclining of seat backs in coach. The space between rows is already very tight and becomes really uncomfortable when the seat in front of you is reclined."
Ventajas: "The crew on the plane were very accommodating and friendly."
Desventajas: "The people at the check-in gate were very slowly and not efficient."
Desventajas: "Disappointed that there was no meal on the late evening flight. Only a bag of snacks. Since we got a hot sandwich on the outbound flight from LAX to HNL, we expected something on the return flight!"
Ventajas: "The flight attendants allowed me to sit up front so I could run off the plan and make my connecting flight. If I was not in an atheletic person, I would have missed my flight."
Desventajas: "The delay and having to run like I wa back in high school running the mile."
Ventajas: "As above ..."
Desventajas: "Movie selection seemed kind of thin. My 'interactive' touch-screen video monitor was very user-unfriendly, requiring me to push quite hard and numerous times in order to make any selection. Finally got there but only after much repeated effort. Left a note on the monitor advising crew and/or maintenance of this malady, hoping they would provide a fix prior to further use. (Seat 20 G, Flight HA 26, on Sat. Sept. 24th)"
Ventajas: "My kids liked the cup of noodle served on the plane!"
Desventajas: "We flew on Hawaiian almost 3 weeks before from Asia to Hawaii. We were surprised that most of the movies and tv viewing were exactly the same. I wish you would have had more Korean movies and tv shows. The seats are too close together for any real comfort."
Ventajas: "Crew was fantastic! Great seats! Little extras like toothbrush are wonderful!"
Desventajas: "Can't think of anything"
Ventajas: "The crew was nice, the movie selection was good."
Desventajas: "More space in seats"
Desventajas: "Qantas always gives great service"
Ventajas: "The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around."
Desventajas: "For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water."
Desventajas: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Ventajas: "Fast boarding"
Desventajas: "Food isn’t tasty at all"
Ventajas: "The distance between the seats in economy is inhumane."
Ventajas: "Amazing food and entertainment."
Desventajas: "I’ve been on more comfortable plane seats."
Ventajas: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Desventajas: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Desventajas: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Desventajas: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Ventajas: "Crew member Alex in the Economy main cabin was wonderful. He tried to memorise as many passenger names as he could as they boarded, and clearly has an amazing capacity to do so. His attitude -- that doing this is worthwhile -- is unusual and highly commendable. He immediately put people at ease. He was attentive, helpful, and very pleasant to all passengers throughout the very long journey. He was a remarkable crew member, turning a journey I had dreaded into one that was memorable."
Ventajas: "Flight attendants"
Desventajas: "Boarding process for economy passengers."
Ventajas: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Ventajas: "Great service, easy flight."
Desventajas: "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
Desventajas: "Entertainment system was run down and not functioning well"
Desventajas: "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
Ventajas: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Ventajas: "Economy seats were comfy."
Desventajas: "Food was terrible! Literally inedible."
Ventajas: "Jean and Dave were excellent stewards"
Ventajas: "More spacious and very friendly service."
Desventajas: "The airplane did not have any USB or power outlets"
Ventajas: "The food is excellent. The flying attendant is friendly"
Desventajas: "The plane was very late"
Desventajas: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Desventajas: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Ventajas: "No issues, quick and friendly."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Crew were wonderful 5 stars."
Desventajas: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Desventajas: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Ventajas: "Great business class hard product"
Desventajas: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Ventajas: "Excellent service!!! The flight attendants were amazing! Everyone seemed happy and was very pleasant. Would definitely fly with Quantas again. Thank you for making my trip more enjoyable."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Desventajas: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Desventajas: "I was surprised that we were flying a different carrier than Emirates"
Ventajas: "Friendly service, reasonable food"
Ventajas: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Desventajas: "Not much I didn't like"
Desventajas: "Bags got lost. Not enough time for connection at LAX ."
Ventajas: "comfortable seats. Okay food. Great entertainment."
Desventajas: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ventajas: "I enjoyed the entertainment system. Unfortunately, I discovered season 6 of "Game of Thrones" too late to binge the entire season. The crew was friendly-- it was as comfortable as a 16 hour flight in the economy cabin can be."
Desventajas: "I did not get much sleep-- I was watching movies and TV!"
Desventajas: "Minimal food and drink service."
Desventajas: "Special food was very bad. It smells."
Ventajas: "Serving of food"
Ventajas: "The crew, the food"
Ventajas: "Food was amazing as was the crew"
Desventajas: "Seats get stuck and difficult to maneuver to the upright position."
Ventajas: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Desventajas: "No complaints."
No me asistieron con la silla de ruedas que se solicitó.
Excelente servicio pero debe de mejorar lo queda porque no es justo que de una galleta y un vaso de soda
Todo bien, tripulación genial, muy amable
El avión está muy bien, los asientos son amplios y cómodos. El piloto muy atento, informando en todo momento. Llegó puntual a pesar de salir tarde por causas ajenas a Delta. El personal de abordo muy amable, y valoradle que hablasen español. Puntos de mejora: el embarque en NY, un poco caótico. No se oía nada que filas tenían que embarcar porque no tenían micrófono, era lento porque solo había una máquina de lector de códigos y el personal del embarque muy borde. Solo lo decían en inglés “Slang neoyorquino” y mucha gente no comprendía nada.
Buena aerolínea con todo funcionando y buena atencion.
Yo creo que todo esta bien buen servicio amable
Todo fue muy ágil y salió a tiempo
al ser un avión pequeño es bastante incómodo
La peor experiencia de mi vida volando. Suspendieron y reprogramaron la ida y la vuelta. La atención a bordo pésima.
Mejoraría el tiempo espera para salir del avión!.
El viaje estuvo excelente!🙏
La comodidad y la rapidez con que llegan los vuelos es excelente
Desventajas: "Vi un alto estándar de atención y puntualidad. Sugiero hacer las indicaciones del despegue y aterrizaje en idioma español"
Desventajas: "Es y sera la mejor aerolinea en la que e viajado. Sin lugar a duda de hoy en adelante siempre buscare esta para viajar. Gracias"
Desventajas: "Para mi todo bien"
Ventajas: "Excelente trato, la mejor línea aérea"
Desventajas: "Variedades de esna y jugos"
Desventajas: "Dar almohadas"
Ventajas: "Lo rápido k viaje y el excelente servicio gracias"
Ventajas: "Puntualidad y gran actitud de apoyo en atención en aeropuerto de Quito"
Ventajas: "Todo, especialmente el entretenimiento"
Desventajas: "La comida, muy floja"
Ventajas: "No me gusto nada. El vuelo se retrasó. Perdimos la conexión. Nos dieron abordaje en Aeroméxico y Aeroméxico no nos dejó subir. Nadie se hacía responsable. Terrible todo. Un vuelo que salía a las 11 am de las vegas y llegaba a las 7 a México se convirtió hasta la una de la mañana. Terrible trato de"
Ventajas: "Muy puntual"
Desventajas: "En tierra en NY, muevan más autobuses."
Ventajas: "Buena atención, asiento normal."
Desventajas: "Incluir un refrigerio durante el vuelo"
Ventajas: "Buen espacio entre filas de asientos Muy amable el personal"
Desventajas: "Hacer que la gente que viaja no sea sucia y desprolija y no permitirle poner los zapatos sobre los asientos"
Desventajas: "Todo perfecto"
Desventajas: "Por poco pierdo la conexión."
Ventajas: "El sistema de entretenimiento, las almohadas y cobija"
Desventajas: "La comida"
Ventajas: "El vuelo fue de delta pero estaba operado por Aeroméxico. El personal de ambas líneas muy grosero. En especial una señorita de Aeroméxico llamada Yadira Díaz que tenía un distintivo de entrevistador literalmente me dijo que le hiciera como quisiera que ella no me iba a atender."
Desventajas: "Ambas aerolíneas (Delta y Aeroméxico) tienen que capacitar a su personal"
Ventajas: "Todo normal."
Desventajas: "Fue un vuelo casi low cost, muy miserable los aperitivos, y ni siquiera se tomaron la molestia de entregarme un auricular a pesar se haberlo pedido. Un vuelo de cuatro horas muy aburrido."
Ventajas: "La tripulacion bien. El espacio reducido."
Desventajas: "Mal señalizado el abordaje en ezeiza, teniendo pantallas que todos podemos mirar, en lugar de anunciar por las mismas el orden de ingreso, no, andaban con cartelitos de carton que apenas se veían y una señora diciendo donde era cada fila, un desastre."
Ventajas: "Pantallas con peliculas"
Desventajas: "Asientos hiper pequeños, muy incomodo!"
Ventajas: "Rapidez del viaje y profesionalidad de los pilotos"
Desventajas: "Las opciones de comida"
Ventajas: "Han mejorado mucho la calidad del servicio especialmente respecto a la comida y el entretenimiento a bordo. Estéticamente se ha renovado suficiente. El.avion bastante nuevo."
Desventajas: "La comodidad de Economy es escasa. Es difícil descansar un vuelo nocturno en esos asientos."
Ventajas: "El abordaje muy rápido sencillo, todos los pilotos de delta siempre salen a recibir a sus pasajeros."
Desventajas: "Pasó exactamente lo mismo que en el vuelo anterior una persona ya estaba sentada en mi lugar y en esta ocasión traté de decirle, pero la pasajera me ignoró o no me entendía"
Ventajas: "La comodidad del avión la atención del personal y el proceso de abordaje súper rápido un vuelo muy cómodo y tranquilo"
Desventajas: "No checan los asientos, cuando llegue a mi lugar asignado ya había dos personas sentadas y una de ellas estaba en mi lugar no comenté nada poe respeto ya que eran personas mayores a mi"
Ventajas: "La atención fue muy buena, los asientos son muy cómodos el servicio de entretenimiento, cuentan con una entrada de audífonos y salida usb para cargar tu teléfono mientras viajas.el wifi en la nave son un plus."
Desventajas: "Pague un upgrade a un mejor lugar y Mi asiento se regresaba a la posición original solo el cual tenía que que estar acomodándolo , a pesar de que el personal me comentó que era una nave nueva."