Ventajas: "Crew very helpful. Seat was very good, food excellent."
Desventajas: "Poor customer service and lack of care for loyal passengers"
Ventajas: "Food, service"
Desventajas: "The space"
Ventajas: "Amazing crew. Seat needs more padding."
Desventajas: "Memory foam seats"
Ventajas: "Crew very attentive but not intrusive. Food very good."
Desventajas: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Desventajas: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Ventajas: "Crew was amazing"
Ventajas: "I always like Singapore Airlines. They should continue to be the best."
Desventajas: "Some flexibility to select food choices even if we book the flight in short notice."
Ventajas: "I can say all the crew was amazing"
Desventajas: "They are doing excelent job."
Ventajas: "crew were very friendly and helpful. flight was one of the best i’ve had"
Desventajas: "boarding at sydney was very confusing"
Ventajas: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Ventajas: "Short flight"
Ventajas: "Punctual flight with friendly crew."
Ventajas: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Desventajas: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Desventajas: "Some staff not courteous which surprised me"
Ventajas: "The seats are very comfortable. There was ample entertainment."
Desventajas: "No complaints at all. They are very professional and I would chose them again."
Ventajas: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Desventajas: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ventajas: "Seats, crew"
Desventajas: "Nothing else other than above"
Ventajas: "Excellent service. Good food. Very attentive and responsive flight crew."
Desventajas: "Space was too tight"
Desventajas: "The cabin was quite warm"
Desventajas: "one of the oldest planes i ever used"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Food was delicious!"
Ventajas: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Desventajas: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Desventajas: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ventajas: "Staff are very friendly and good ."
Ventajas: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ventajas: "Best serves ever will fly every time"
Ventajas: "The service and fast flight"
Ventajas: "The food is good. The service is excellent, always smiling and attentive."
Desventajas: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ventajas: "The comfort and food plus drinks."
Desventajas: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ventajas: "Great flight amazing service"
Ventajas: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Ventajas: "great service. new plane. excellent video system."
Desventajas: "not much to complain about."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Food & condition"
Desventajas: "Crew were unfriendly and rude"
Ventajas: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Desventajas: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "Crew was outstanding"
Desventajas: "No sound on my entertainment system"
Ventajas: "In-flight Entertainment. Orderly & on-time boarding."
Desventajas: "Food selection was limited given we were traveling Economy class."
Ventajas: "I like your new entertainment devices and big screen"
Desventajas: "the number of movies is a little bit less. the category of videos is not clear."
Ventajas: "On time departure and take off. Smooth landing."
Ventajas: "Wonderful service. Truly caring cabin crew that go out of their way to make your flight as comfortable as possible. Other airlines have a lot to learn from Singapore Airlines."
Ventajas: "Crew were good"
Desventajas: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Ventajas: "Good service as usual."
Ventajas: "Comfortable seats."
Ventajas: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Ventajas: "Good quick flight"
Ventajas: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Desventajas: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Ventajas: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Desventajas: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Ventajas: "Crew was very nice"
Desventajas: "Foot rest and seat recline was broken. Food was also just okay."
Desventajas: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Desventajas: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Ventajas: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Desventajas: "The food, economy has no room."
Ventajas: "Very friendly flight attendants"
Desventajas: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Ventajas: "After the schedule for my Houston flight was delayed by 3 1/2 hours, customer service was able to put me on a flight thru LAX which got me back to my original ORD arrival time and avoided an overnight stay before continuing on home. The meal vouchers offered were an unexpected bonus. Thanks."
Desventajas: "Foot space in front of seat was limited."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Ventajas: "staff was lovely"
Desventajas: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Ventajas: "Excelente todo!"
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Desventajas: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Desventajas: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Ventajas: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Desventajas: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Ventajas: "there were extra blankets."
Desventajas: "Cold air blasting for 8 hours."
Ventajas: "There was a blanket, pillow, and headphones on my seat when I arrived."
Desventajas: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."
Ventajas: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Desventajas: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
Desventajas: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Ventajas: "Great staff and crew. Some of the best!"
Desventajas: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Ventajas: "Staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Desventajas: "Lo perdí"
Desventajas: "They were great"
Desventajas: "Someone sitting in my seat already!"
Ventajas: "Everything, space seat"
Ventajas: "Very nice experience --- probably my best experience in economy."
Desventajas: "Boarding started a little later than scheduled."
Ventajas: "I enjoyed the entertainment and two of the fight attendants were nice."
Desventajas: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Desventajas: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Ventajas: "Air New Zealand provided the best service Iʻve had in a while!"
Ventajas: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Ventajas: "Loved the new planes"
Desventajas: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Ventajas: "Comfortable seats and good service"
Ventajas: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Ventajas: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"
Desventajas: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Ventajas: "Short, friendly people and was on time. Awesome all around"
Desventajas: "All was good"
Ventajas: "The accommodations were unexpected and amazing!"
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Desventajas: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Ventajas: "The crew was amazing and delightful."
Desventajas: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Desventajas: "Headphones- only one channel."
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Ventajas: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Desventajas: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Desventajas: "Service service The q suite the airport and more service"
Ventajas: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Ventajas: "Customer service and food."
Ventajas: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Desventajas: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ventajas: "On time Very convenient price compared to other airlines"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Desventajas: "Everything ok"
Ventajas: "Everything was good - food, entertainment, on time."
Ventajas: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Desventajas: "Nothing it was great"
Ventajas: "All the crew"
Desventajas: "The airline services"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "My suitcase was broken"
Desventajas: "Todo súper bien"
Desventajas: "Seat to LA was broken"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Desventajas: "Just bathroom in end"
Ventajas: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Desventajas: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ventajas: "Excellent airport; always on time; good meals; excellent entertainment"
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Desventajas: "The shape of the seats was not optimal for my height/size."
Ventajas: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Ventajas: "Food and entertainment"
Desventajas: "Hard cushioning and narrow seats on the 787"
Desventajas: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Crew was amazing"
Desventajas: "Seats were very uncomfortable for a long flight"
Ventajas: "Short flight."
Desventajas: "Boarding process was slow."
Ventajas: "I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable."
Desventajas: "However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update."
Ventajas: "Comfortable seats, good seat assignment"
Ventajas: "Extra leg room."
Desventajas: "Felt bullied by Hawaiian Airline from beginning of the trip as they picked me as a subject for TSA to check me thoroughly in Tokyo then Honolulu, missed my flight as the result. Will definitely avoid Hawaiian Airlines at all costs"
Desventajas: "We were 1.5 hr delayed"
Ventajas: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Desventajas: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Ventajas: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Desventajas: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Ventajas: "Boarding was on time."
Ventajas: "Great crew...helpful and friendly! They also provided a good meal, snack and complimentary wine for those of us in coach. No other domestic airline does that."
Desventajas: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Ventajas: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Desventajas: "The seats are too small. There was also no way to update the seat, to pay for a closer seat, nothing. The booking should have allowed me to do this."
Ventajas: "Priority boarding."
Desventajas: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
Ventajas: "I was able to charge my phone and the staff were very respectful and helpful."
Desventajas: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Desventajas: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Efficient boarding, quick beverage service"
Desventajas: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Ventajas: "Equipment was clean and comfortable. Flight crew was extremely pleasant and willing to work the cabin price was very competitive"
Desventajas: "Airport terminal inLihue needs upgrades and more seating."
Ventajas: "games on the monitor were fun to play. food was good and filled me up Attendants were all very nice ar the end of our flight, the attendant complimented my son and I for being very good passengers"
Ventajas: "No food for Vegetarians have to starve for six to 7 hours flight ( Two people-2 Travellers)"
Desventajas: "No vegetarian food"
Ventajas: "The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii."
Ventajas: "That there were movies to watch, even though not such great options"
Desventajas: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Ventajas: "free meal, comfort of seats"
Desventajas: "Not being able to pre-book my seat"
Ventajas: "Boarding was unorganized and slow. Flight took off in time but arrived a half hour late. Food was horrid, even by airplane standards."
Ventajas: "Staff was friendly."
Desventajas: "Had to pay for basically all entertainment."
Ventajas: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Desventajas: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."
Ventajas: "it got me there"
Desventajas: "paid entertainment, very little food"
Ventajas: "Served food, on time departure and arrival"
Desventajas: "Entertainment expensive"
Ventajas: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Desventajas: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Ventajas: "Clean plane, good service"
Desventajas: "Only the coffee - too weak."
Ventajas: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Desventajas: "There was not much of an option to adjust a cold draft near my seat."
Desventajas: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Desventajas: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Desventajas: "Poor entertainment options. Customer service was poor as well."
Ventajas: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
Desventajas: "The fact that flight attendant just left food on my tray when I didn't ask for it. I get motion-sickness very easily, so I would like to avoid food if possible. Would appreciate more consideration towards that, like leaving a note instead of leaving the food without asking me first."
Ventajas: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Ventajas: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Desventajas: "Everything was great. Aircraft wasn't super updated but no problem!"
Ventajas: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Desventajas: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Ventajas: "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
Ventajas: "Flight attendants were pleasant. Other than that the plane was packed and the bathrooms got dirty very quickly. Food was terrible! When I booked the flight, tried to find special diet options but were not available. Flight attendant told another passenger that they don't offer special meals."
Ventajas: "Good movie selections"
Desventajas: "Hard time getting comfortable to sleep"
Desventajas: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Ventajas: "Crew mostly left me alone to sleep. Boarding was smooth."
Desventajas: "Seatbelt requirement on top of the blanket (not my experience with other airlines on long haul flights). The lights on the overnight flight were not dimmed sufficiently."
Ventajas: "Got me where I needed to go"
Desventajas: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Ventajas: "The atmosphere friendly staff!"
Ventajas: "Lived the staff on the plane"
Desventajas: "Did not like that with threw flighis home they would Not check our bags through"
Desventajas: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Ventajas: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Ventajas: "seat comfort"
Desventajas: "breakfast, coffee"
Ventajas: "Service, food entertainment and catching up the lost time"
Ventajas: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Desventajas: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Desventajas: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "the flight left and arrived on time"
Desventajas: "The crew were lazy & rude"
Ventajas: "The crew was amazing. The food delicious snd the chairs comfortable."
Desventajas: "Didn’t receive my luggage."
Desventajas: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Desventajas: "We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see."
Ventajas: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Ventajas: "Crew were wonderful"
Desventajas: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Ventajas: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ventajas: "Food was good."
Desventajas: "Made me run from connecting flight in Sydney."
Ventajas: "Everything was great"
Desventajas: "Slightly more legroom"
Ventajas: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Desventajas: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Ventajas: "Food was good. Crew was very accommodating."
Desventajas: "Very cramped seating. Trouble with iPad service."
Ventajas: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Desventajas: "...the person coughing behind me..."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "It was a good flight overall."
Desventajas: "Baggage arrived late."
Desventajas: "Nothing not to like"
Desventajas: "We did not make this flight"
Ventajas: "Staff were friendly and filled my water bottle through the night. Seat was comfortable and the movies were good."
Desventajas: "Boarding was chaotic. I wasn’t offered dessert. No one offered to put the mattress pad on my chair."
Ventajas: "Overall the flight was lovely. Flight crew was wonderful and I can’t say enough good things."
Desventajas: "Stop sending me these emails. I didn't even take this flight."
Ventajas: "Good Food and ok services"
Desventajas: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Ventajas: "Pre-boarding customer service staff changed seats for extra leg-room"
Desventajas: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Crew were wonderful 5 stars."
Desventajas: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ventajas: "Crew was friendly and lots of entertainment choices on the flight"
Desventajas: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Ventajas: "The new clear aircraft"
Desventajas: "The fruit was not ripe and not edible."
Desventajas: "2 hours late leaving"
Ventajas: "Loved the leg room, kind attendants, great meals."
Desventajas: "The technology malfunctioned the entire flight. It was less than ideal."
Ventajas: "The on board staff were fantastic, very personable, helpful and friendly."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Service is great and crew members are very friendly."
Desventajas: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Ventajas: "It was a safe flight."
Desventajas: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Ventajas: "We didn't experience any problems, all went well."
Desventajas: "I can't think of anything I didn't like,"
Ventajas: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Desventajas: "No complaints."
Ventajas: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Desventajas: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Ventajas: "Good crew, spacious seats for economy. Good food."
Desventajas: "I wish they let us pick our seats, but they were assigned."
Ventajas: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Ventajas: "Food was more than I expected!!"
Desventajas: "The length of the flight but that's not anyone's fault!!!"
Ventajas: "On time and efficient."
Desventajas: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."
Ventajas: "Staff obliging food excellent on time all good"
Desventajas: "All good"