Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Ventajas: "The crew was lovely"
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ventajas: "Their English, unlike US English, is a little hard to understand."
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "The entertainment was excellent and so was the food."
Desventajas: "Superb airline"
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Ventajas: "Everything. Best service and great seat room."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Desventajas: "it was very cold"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Desventajas: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Ventajas: "Excelente todo!"
Ventajas: "Entertainment options were of great variety and easy to use"
Ventajas: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Desventajas: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Ventajas: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Ventajas: "vvery comfortable flight"
Ventajas: "Boarding best I've ever done"
Desventajas: "Food was airplane food why can't they do better"
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Desventajas: "You can’t sleep to music because each track has to be selected individually."
Ventajas: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Desventajas: "Just a bit cramped"
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Desventajas: "Lo perdí"
Ventajas: "The friendliness of the crew."
Ventajas: "everythign aboht the trip was great"
Desventajas: "Economy was too squished. Hard to eat with people next to you."
Desventajas: "Couldn't check in online and book seats. That was a bummer."
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Nothing stood out. They do provide ear phone on the flight."
Desventajas: "Seating was very cramped and I'm only median built.."
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Desventajas: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Ventajas: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Desventajas: "Food was horrible"
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Desventajas: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Ventajas: "Great crew, great entertainment"
Desventajas: "Wasn't a fan of the dinner but no big deal"
Ventajas: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Ventajas: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Desventajas: "Absolutely nothing."
Ventajas: "The food and service was great. The plane was clean and very nice."
Desventajas: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Desventajas: "United is so blegh: staff, seats, service, etc."
Ventajas: "Fast checking and good service on board"
Ventajas: "Crew, comfort, snacks"
Desventajas: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Ventajas: "Entertainment was very good. Crew was professional and efficient."
Desventajas: "The seat had no lower back support and was really uncomfortable."
Ventajas: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
Ventajas: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Desventajas: "Completely satisfied."
Desventajas: "Bigger seats, more room between the seets."
Desventajas: "Wifi was horrible. Selection of movies was weak."
Ventajas: "great crew"
Desventajas: "flight delayed - but that happens..."
Ventajas: "Everything was fine, a bit late taking off but the time was made up"
Ventajas: "The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great."
Desventajas: "My seat did not recline, but I told a flight attendant and I was able to get a better seat."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Ventajas: "Slightly wider seats"
Ventajas: "The service and flight as total."
Desventajas: "No issues."
Desventajas: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Ventajas: "Smooth flight and well managed. Coffee just not up to Australian standards."
Desventajas: "Took forever to disembark from plane"
Ventajas: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Desventajas: "Nothing to state here."
Ventajas: "Several genre and selections to choose from"
Desventajas: "The HBO selections were the same as 8 months ago"
Ventajas: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Desventajas: "Quantas Flight was cancelled going down and also back."
Ventajas: "Friendly, courteous staff. Good accommodations"
Desventajas: "i missed mt plane because i i forgot my passport!!!"
Desventajas: "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
Ventajas: "All the services"
Ventajas: "Great crew"
Desventajas: "I was seated between a couple who were both overweight and spilling into my seat leaving me with less room. If I pay for a seat I should get a whole seat."
Ventajas: "All the food. Service was good."
Desventajas: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Ventajas: "The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food."
Desventajas: "Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable."
Ventajas: "As my partner and I got on board, flight attendants greeted us with a smile. Upon deplaning, each flight attendant we passed by said "thank you" for flying Qantas to Sydney"
Desventajas: "My partner and I wish we could check-in on the App instead of checking in for flight on the web site via laptop"
Ventajas: "A lot of snacks"
Desventajas: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Desventajas: "Wasn't able to complete on line check in."
Ventajas: "Everyone and everything"
Ventajas: "I loved the food and snacks and the endless selection of movies and music"
Desventajas: "Leg space could be a bit better. When people put there seat back the back of their head was right in my face and so I had to recline mine back Hahaha"
Desventajas: "Average airline compared to Singapore & MZ airlines"
Ventajas: "Plane crew all ok"
Desventajas: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Service is great and crew members are very friendly."
Desventajas: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Ventajas: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Desventajas: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Desventajas: "older aircraft"
Ventajas: "They made us sit in the plane for close to 4 hours without any food. I almost passed out as the plane was so warm (AC broken) and they didn't give us anything except a small cup of water. The delayed made me miss my connection which couldn't be rearranged."
Desventajas: "Good was awful but I appreciated that they had gluten free options."
Desventajas: "can not think of any."
Ventajas: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Desventajas: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Ventajas: "I liked that they accommodated my dietary restrictions"
Desventajas: "I didn't like the seating. It was really cramped"
Desventajas: "The food !"
Desventajas: "Two toilets on board weren’t working"
Ventajas: "Quick and quiet flight,, quick registering and boarding, 3 seats for 2 pax, Excellent service on board"
Desventajas: "Very ordinary food , no hot meal, uncomfortable seats (very thin foam on seats), limited space for legs"
Ventajas: "Movie entertainment choice was very good. Good breakfast."
Desventajas: "Nothing special."
Ventajas: "Food, drinks"
Desventajas: "Late boarding"
Ventajas: "The line at arrival to checkin at airport was incredibly long as there was two flights leaving, NZ at 8am and Aussie at 8.30am. On the plane the meal was nice and the bread rolls were delicious and crunchy. We were in row 14 and the hostess also offered a croissant which was gladly accepted."
Desventajas: "Uncomfortable chair. No screen or tv. No earphones. No pocket on chair to put goods in."