Ventajas: "Amazing crew, very nice and helpful."
Ventajas: "The help desk employees who helped me rebook my flight."
Desventajas: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ventajas: "Flight time shorter than scheduled. Food good. Crew great."
Desventajas: "Somewhat limited recent release movies compared to Emirates."
Desventajas: "The person next to me had a distinct body odor."
Ventajas: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Desventajas: "Nothing significant!"
Ventajas: "Always love the SIA business product on long haul."
Desventajas: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Desventajas: "Great Airline. Great staff and service. Good food and drink."
Ventajas: "Everything, perfect flight"
Ventajas: "The crew was amazing. The seat were uncomfortable"
Desventajas: "Food could have been better."
Desventajas: "Transit time is good for way too tight"
Ventajas: "The crews on board were amazing!"
Desventajas: "The service from the ground staffs are not as good a the crews onboard."
Desventajas: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ventajas: "Boarding. Timely departure"
Desventajas: "Entertainment selection."
Ventajas: "Service was excellent, always with a smile."
Ventajas: "excellent - comfy plane, great service, excellent stuff."
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "Everything else"
Desventajas: "Food was less than marginal"
Ventajas: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ventajas: "The crew was very nice and professional and the amenities were top notch."
Desventajas: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ventajas: "The trip was horrible we have to sit separately three places."
Desventajas: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ventajas: "Very organized"
Desventajas: "Seats could be a bit more comfortable in premium economy"
Ventajas: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "I was inpressed"
Ventajas: "The flight attendants were amazing."
Ventajas: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Desventajas: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Desventajas: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ventajas: "There was nothing to complain about..a very friendly staff, departure on time !"
Desventajas: "No newspapers and magazines on board !"
Ventajas: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ventajas: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Desventajas: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ventajas: "Service from Singapore airlines"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Desventajas: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ventajas: "Crew was great. Food not bad for airline food . It was clean."
Ventajas: "The service, seats, food, drinks and bed!"
Ventajas: "Staff were awesome. given that my wife and son both had food poisoning."
Desventajas: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ventajas: "they even addressed me by name"
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ventajas: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Desventajas: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ventajas: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Desventajas: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "1. Clean. 2. Punctual. 3. Coke Zero."
Ventajas: "Singapore air has amongst the best service out of all airlines."
Ventajas: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Desventajas: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Ventajas: "Everything was amazing. Best flight I've ever been on!"
Ventajas: "Their plane"
Ventajas: "Crew were fantastic"
Desventajas: "Entertainment choices"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Desventajas: "Basic flight with no frills"
Desventajas: "Perfect flight. Delicious meals. Great crew."
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Ventajas: "food and crew service"
Desventajas: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Ventajas: "Excellent attendants"
Desventajas: "Landing was a bit bumpy!"
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Narrow isles ment I kept getting bumped the entire flight."
Ventajas: "service, food, good pilot"
Desventajas: "nothing everything just perfect"
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "The premium econ seat and services."
Desventajas: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Desventajas: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "Flight was okay. Short enough that small space was manageable."
Desventajas: "Would have liked in flight entertainment"
Ventajas: "Friendly prompt service!"
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Ventajas: "Everything else was great"
Desventajas: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "We did not use the food or entertainment"
Desventajas: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Ventajas: "Everything, felt safe"
Desventajas: "Lo perdí"
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Very friendly crew, clean and comfortable."
Ventajas: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."
Ventajas: "Good IFE"
Desventajas: "No enforcement of carry on - therefore no bin space"
Desventajas: "Staff was not friendly or attentive."
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ventajas: "Awesome crew! Tasty food! Comfy seats!"
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Ventajas: "Lots of entertainment options and friendly crew."
Ventajas: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Desventajas: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Ventajas: "Very professional; enjoyed entertainment options"
Desventajas: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Ventajas: "The crew was amazing and the food was great too!"
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Desventajas: "Shopping items available."
Desventajas: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Ventajas: "The crew was fantastic."
Desventajas: "Entertainment is out of date and difficult to use."
Desventajas: "I booked a window seat, got a middle seat."
Ventajas: "Crew was really good and the seating was quite okay"
Desventajas: "Seating distance"
Ventajas: "The seats are fairly comfortable, and the service was great."
Desventajas: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Ventajas: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Desventajas: "Honestly i think there are not much space for each passenger."
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Desventajas: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Ventajas: "The crew was average. Few of them were hospitable and friendly."
Desventajas: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ventajas: "Really good flight, no complaints here. Friendly and efficient staff."
Desventajas: "Seats unconfertabale"
Ventajas: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Ventajas: "Over all the customer service was accommodating."
Desventajas: "Never received a notification for flight delay. Online communication was never established"
Ventajas: "Flight attendants were nice, friendly and accommodating."
Desventajas: "Less beverage served. No coffee or tea was offered."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Desventajas: "No hay películas en español"
Ventajas: "Nice crew"
Desventajas: "Seat on up position are too straight"
Ventajas: "Service was great and friendly and attentive"
Desventajas: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Ventajas: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Desventajas: "They are a bit strict on carry on luggage weight but not that big of a deal."
Ventajas: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Desventajas: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Desventajas: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
Ventajas: "FLIGHT WAS CANCELLED"
Desventajas: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Ventajas: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Desventajas: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Ventajas: "The flight attendants were pleasant and so was the flight."
Desventajas: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Ventajas: "the service"
Desventajas: "food no to much"
Ventajas: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Desventajas: "My only complaint, if I have to make any suggestions would be more leg room."
Ventajas: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Desventajas: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Ventajas: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Desventajas: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Ventajas: "Food and attentive staff"
Desventajas: "Broke my luggage"
Ventajas: "The service was very nice and the ice cream with meals was a nice touch"
Desventajas: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Ventajas: "Route and travel time. The food taste good."
Desventajas: "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
Ventajas: "Smooth, delay-free travel from take-off to (smooth) landing on the tarmac! The pilot has some skill to make it like a gliding landing without bumps!"
Desventajas: "Cathay Pacific does not participate in TSA PreCheck."
Desventajas: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Desventajas: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Ventajas: "Helpful crew"
Desventajas: "Cramped seating. Very little leg room"
Ventajas: "Landed on time"
Desventajas: "Boarded with delay"
Ventajas: "The flights overall were great. The crew were very professional and personable from when I checked in to when the plane landed. Definitely will be using Cathay Pacific again"
Desventajas: "The food was not very good, whatever bit I ate caused me a bit of a stomach ache. I was able to munch on some snacks. Please have some more fruit options available."
Ventajas: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"
Ventajas: "seat comfort"
Desventajas: "breakfast, coffee"
Ventajas: "The boarding process was easy, less hassle no extra security with lot of hassle"
Desventajas: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Desventajas: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Ventajas: "Food and movies"
Desventajas: "Boarding time"
Ventajas: "The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around."
Desventajas: "For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water."
Desventajas: "The seats were really cramped"
Ventajas: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Ventajas: "Everything was fine, a bit late taking off but the time was made up"
Ventajas: "Nice crew, surprisingly fresh food."
Desventajas: "Very cramped seating."
Ventajas: "Good food and entertainment"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "The crew was amazing , the seats comfortable abd the food and refreshments very good."
Desventajas: "It would be better if there was a media screen between Sydney and Perth."
Ventajas: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ventajas: "I had to change flights to LA."
Ventajas: "Not much to like other than access to Cathay pacific lounge at SFO Over booked about 50 seats fights in the aisles security on board blamed on a computer glitch delayed over 2 1/2 hours Business class old uncomfortable seats. After flying Singapore business last week I was appalled at what quantas had for the same price I’m dreading my flight back home on quantas I won’t fly them again"
Ventajas: "The movie selection was broad and current."
Desventajas: "There were plenty of movies to watch, but having more would be awesome!"
Desventajas: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Desventajas: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Desventajas: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Service and attitude"
Desventajas: "Very long flight"
Desventajas: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Desventajas: "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."
Desventajas: "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
Ventajas: "Great, attentive staff. Good selection for entertainment."
Desventajas: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."
Ventajas: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Desventajas: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Ventajas: "Relatively roomy"
Desventajas: "Awful baggage claim process. Plane has landed for one hour and still no mention of which belt you can retrieve it. Qantas is horrible in customer service."
Ventajas: "The Pilot"
Desventajas: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Desventajas: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Desventajas: "floor of plane not clean full of crumbs"
Ventajas: "Friendly Service and free drinks"
Desventajas: "Long flight"
Ventajas: "Good food on the plane; friendly staff."
Desventajas: "Horrible accomodations; I've never been in a flight this tight before. It was miserable the whole way. Even Southwest is roomier. I should have taken an American carrier. Space is the number one priority on a flight across the Pacific, and Qantas really doesn't understand that. I've taken Delta, American, and United across both ponds. Stick with them! After all, I can make my own food."
Ventajas: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Desventajas: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Great food and service, enjoyable flight home. Cabin was clean and seats as good as airlines are."
Desventajas: "What horrible uniforms...... they are shockers."
Desventajas: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."
Desventajas: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Desventajas: "They didn't have as big of a selection of movies on their smaller plane."
Ventajas: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Desventajas: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Ventajas: "It was a safe flight."
Desventajas: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Ventajas: "Good food great service nice and friendly staff"
Ventajas: "Such an arduous and indirect flight route and entertainment screen was non viable but always good to fly with Qantas!"
Desventajas: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Ventajas: "comfortable seats. Okay food. Great entertainment."
Desventajas: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ventajas: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Ventajas: "Crew was very friendly"
Desventajas: "More comfortable seats"
Desventajas: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Ventajas: "Everything was great"
Ventajas: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Desventajas: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Ventajas: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Desventajas: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Ventajas: "The staff was friendly for a very late and very long flight"
Desventajas: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Ventajas: "Lots of selections on entertainment during flight, good movies and music."
Ventajas: "Food is awesome!"
Desventajas: "The seating and the earphones could have been better"
Ventajas: "Flight went well and was on time"
Desventajas: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Ventajas: "Perfect landing. On time!"
Ventajas: "Movie choices"
Desventajas: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Ventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Desventajas: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Ventajas: "Crew was great. Food was okay. Great comfortable Flight"
Desventajas: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Ventajas: "Good and friendly service, comfortable seat"
Ventajas: "Good service, good aircraft"
Desventajas: "Many movies were still the same as six weeks ago when I took the same flight."
Ventajas: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Ventajas: "Over all a good flight experience. Would use them again"
Ventajas: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Desventajas: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Ventajas: "Foods and services were excellent"
Ventajas: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Desventajas: "I was pleased with everything."
Desventajas: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Desventajas: "Entertainment selection movies could be expanded."
Desventajas: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Ventajas: "I loved the entertainment and seats!"
Desventajas: "Staff was polite but a bit cold. Good food but not much variety. No non meat option."
Ventajas: "Speed of checking in process"
Desventajas: "Only fed us twice during the 15 hour trip. I wasn't the only one who was hungry almost 9 hours after the first meal was served. Other Chinese airlines I've been on fed their passengers 3 times."
Ventajas: "i like their food."
Ventajas: "Service was great! Plane amenities were also great for economy."
Desventajas: "Food could have been better. The beef with rice tasted weird."
Ventajas: "The service was great. But they didn't really cater much to vegetarians."
Ventajas: "They were very kind when I had to miss my first scheduled flight."
Ventajas: "The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food."
Desventajas: "Wish the seats were more comfortable."
Ventajas: "Entertainment was excellent and crew very friendly and helpful."
Desventajas: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Ventajas: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Desventajas: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Ventajas: "Comfort, space, movies"
Ventajas: "Good service and entertainment"
Ventajas: "Full range of movies. Lights down much of the flight for sleeping."
Desventajas: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."
Ventajas: "Good service and facilities"
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Service of the staff. Not as attentive as I would have liked, but definitely wasn't horrible."
Desventajas: "Selection of entertainment was poor, comfort was horrible (may be my own fault as i'm tall, but i don't recall getting an option to pick a seat prior), and boarding could have been better."
Ventajas: "Aircraft wasn't crowded and the staff were great"
Ventajas: "Airport lounge"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Flight was great only issue was that I couldn't take my bag on the flight. It was said to weigh to much but others had heavy bags and had them on the flight."
Ventajas: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Desventajas: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Ventajas: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Ventajas: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Desventajas: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Ventajas: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Desventajas: "Check in online process and meal selrction"
Ventajas: "food and crew members were great."
Ventajas: "My flight to Taipei was a positive experience. Premium economy was quite an act of kindness to oneself. The seats were roomy and comfortable. Noise canceling headphones are worth the weight in gold. I would recommend the seat as worth the extra money."
Desventajas: "The food actually was surprisingly poor. The congee simply didn't deserve the title. Sludge perhaps would better suit it. The next meal was much better with the shrimp salad."