Delays were given at intervals. So we were informed
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Desventajas: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Ventajas: "Crew were very gracious and kind."
Desventajas: "Food not as good as before"
Ventajas: "Just ok"
Desventajas: "The crew and the service"
Desventajas: "A comfort kit on a ultra long haul flight goes a long way"
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Desventajas: "Raise the cabin temperature"
Ventajas: "The staff was amazing"
Ventajas: "Newer Aircraft and very convenient"
Desventajas: "I dont see any thing to improve"
Ventajas: "Great foods and services"
Desventajas: "The plane needs upgrade business class seats"
Ventajas: "Crew were great. Flight was not full."
Desventajas: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ventajas: "I like everything in Singapore airlines"
Ventajas: "Seat was very comfortable, crew was very nice,"
Desventajas: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ventajas: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Desventajas: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Ventajas: "Friendly crew and spacious."
Desventajas: "Food could be better"
Desventajas: "The toilets were a little unsanitary."
Desventajas: "1 hour delay of departure"
Ventajas: "Singapore airline is amazing, great service and quality entertainment."
Ventajas: "I reallyiked th service from the crew"
Desventajas: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Desventajas: "the food was mediocre at best - had to ask for water couple of times"
Ventajas: "Movie selection was great. Food was decent. Comfort was expected"
Desventajas: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Staff was polite and accommodating"
Ventajas: "Very good service."
Ventajas: "Amazing service!"
Ventajas: "Loved the hot towel service"
Desventajas: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Ventajas: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Desventajas: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ventajas: "Food and good service"
Ventajas: "Excellent service & comfort"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Desventajas: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ventajas: "New movies! Yes!"
Desventajas: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ventajas: "Crew was very friendly and good service."
Ventajas: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ventajas: "Second bag was four foot bronze statue, no problem or extra cost"
Ventajas: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Extremely polite flight crew"
Desventajas: "-The food was pretty bad -Not much leg room"
Ventajas: "loved the hot towels and the entertainment provided"
Ventajas: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Desventajas: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Ventajas: "The crew was amazing!!"
Ventajas: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Desventajas: "one of the passenger ticket seat was not allocated in same flight as with other two passenger. However they worried and somehow they handle through made all in one flight. Also one another thing, once they arrived in SFO, they could not get the flight assistant, they have to mange them selves"
Ventajas: "Not a lot"
Desventajas: "Most things but food was awful"
Ventajas: "Staff were very friendly and a pleasure to fly with"
Desventajas: "Serving sizes were substantial but not to my liking."
Ventajas: "Service very good"
Desventajas: "Long trip to Vn"
Ventajas: "Clean planes, attentive staff and good food"
Ventajas: "It was a great experience to fly Singapore Airlines. I will fly with them to any Asian countries."
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "All great, except limited entertainment and wifi was n.a."
Desventajas: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Ventajas: "The crew was lovely"
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Desventajas: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Desventajas: "Seats, food, entertainment"
Ventajas: "The entertainment was excellent and so was the food."
Ventajas: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Desventajas: "Superb airline"
Ventajas: "Comfortable seat."
Desventajas: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Ventajas: "We made it to Christchurch safely and on time."
Desventajas: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Desventajas: "it was very cold"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Ventajas: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Desventajas: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Ventajas: "Excelente todo!"
Ventajas: "Entertainment options were of great variety and easy to use"
Ventajas: "I got there on time"
Desventajas: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "good entertainment"
Desventajas: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Ventajas: "Boarding best I've ever done"
Desventajas: "Food was airplane food why can't they do better"
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Desventajas: "Selection of video options on the app entertainment systems."
Desventajas: "Just a bit cramped"
Ventajas: "smooth flight, good treats, great legroom and fun crew!"
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Desventajas: "Lo perdí"
Ventajas: "The friendliness of the crew."
Ventajas: "everythign aboht the trip was great"
Ventajas: "Comfortable, easy flight."
Desventajas: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Desventajas: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Ventajas: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Ventajas: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Desventajas: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Desventajas: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Ventajas: "Great crew, great entertainment"
Desventajas: "Wasn't a fan of the dinner but no big deal"
Ventajas: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Excelente servicio y comida !!!
Pude hacer un upgrade a ultima hora que hizo de mi viaje muy agradable. El programa ICE de entretenimiento es muy bueno. La comida y los licores y vinos excelentes.
La actitud del staff muy buena en los tableros así como en el mismo vuelo. Los asientos son muy chicos para un vuelo tan largo en turista, el control no funcionaban los botones del volumen y la pantalla tarda en reaccionar. Podría mejorarse la búsqueda en el entretenimiento a bordo con filtros por idioma urdiendo seleccionar varios. Por último el baño perdía líquidos por la zona inferior.
Ventajas: "El servicio de principio a fin de Emirates ,pasaron por mi al hotel con un auto privado"
Desventajas: "El mejor vuelo en mi vida....muy recomendable"
Desventajas: "La conexión en Dubái"
Desventajas: "Deberían entrar después de la primera clase las personas de segunda clase pero primero los que están más atrás en el avión"
Ventajas: "The very dirty bathrooms"
Ventajas: "Todo, gracias"
Ventajas: "Not friendily"
Desventajas: "The airplain"
Ventajas: "Crew was amazing."
Desventajas: "Seats were a little narrow and could use new cushions."
Ventajas: "Good tripulation service."
Desventajas: "My seat has the table broken, so I had to hold with my legs, and the USB connector was broken, I couldn't connect my pendrive."
Ventajas: "Su llega a tiempo"
Desventajas: "Que hablen el idioma español o lo básico"
Ventajas: "Muy buena comida. Y la tripulación muy amable."
Ventajas: "El vuelo fue muy puntual, el viaje tranquilo."
Desventajas: "El Boeing 777 se queda pequeño para lo largo del viajes"
Ventajas: "La comidas del avión"
Ventajas: "Todo super bien"
Desventajas: "Nada. Todo estuvo bien"
Ventajas: "Las camaras del avion"
Desventajas: "La comida, no fue suficiente para todos los pasajeros la eleccion"
Ventajas: "La atención y tripulación"
Desventajas: "Como anda el tactil de la pantalla"
Desventajas: "Comodidad, excelente comida, excelente entrenamiento y el personal muy profesional y servicial."
Desventajas: "No tengo quejas, hasta ahora para mi la mejor aerolínea!"
Ventajas: "Todo el servicio en cabina es excelente!"
Desventajas: "Son demasiado estrictos con el equipaje, lleve el equipaje con los estándares que ellos requieren pero aún así me hicieron sacar cosas de la maleta y ponerlas en una bolsa para entonces llevar el mismo peso pero en dos partes, pase un momento desagradable."
Ventajas: "El sevicio en general"
Ventajas: "Llegó a horario"
Desventajas: "Desorden en el embarque"
Ventajas: "Cortesia de hotel nota muy buena desayuno exelente"
Desventajas: "La comida y el vino NO estan al nivel de esta gran linea aerea"
Ventajas: "Es mi primera vez con Emirates Airlines, y debo decir que hasta ahora (al menos para mí), es la mejor compañía con la que volado. Todo sensacional y a muy buen precio."
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "De las mejores compañías la recomiendo 100x100"
Desventajas: "Nada que decir"
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "Cómo siempre Emirates no falla"
Desventajas: "Nada que destacar"
Ventajas: "Personal excelente; simpático, servicial, educado y muy profesional"
Desventajas: "El business de Emirates es excelente, el mejor en el que he viajado y los A380 son otro mundo de comfort y placer"
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Desventajas: "Avión mas viejo Se acabó la comida que quería"
Ventajas: "Comida Entretenimiento a bordo"
Ventajas: "El personal de a bordo es muy amable e intenta satisfacer todas las necesidades. El espacio entre asientos de clase economica es muy bueno"
Desventajas: "Por ser tan amables. En lugar de servir a todos. Cualquiera que pedía algo era atendido antes que aquellos que no habían recibido vomida aún por ejemplo."
Ventajas: "Salimos en hora y llegamos antes. Vuelo perfecto y personal correcto."
Desventajas: "Vuelo norcturno, de 21:40 a 7:15.... Podría decir q lo único malo es q no dormí nada y siempre duermo en los vuelos... pero es algo q no se le puede achacar al vuelo en sí."
Desventajas: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Ventajas: "Los sillones son comodos, la atencion, la comida , el avion era barbaro, ni se sentia cuando aterrizaba"
Desventajas: "Que me sacaran los auriculares antes de llegar y no pude terminar de ver lapelicula..un detalle"
Ventajas: "Friendly staff and on time schedule"
Desventajas: "Tight leg room"
Ventajas: "We were able to switch seats to get more space -- especially leg room"
Ventajas: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Desventajas: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Ventajas: "El vuelo fue tranquilo con un trato correcto."
Desventajas: "La verdad me ha parecido del montón. La primera vez en mi vida que no me dan un kit para dormir en un vuelo nocturno, a excepción de alguna lowcost. La comida regular."
Ventajas: "No se, esperaba mas de una compañia con tan buenas criticas, el trato correcto sin mas."
Desventajas: "La comida era mediocre, desde luego peor que otras compañias sin tantas criticas excelentes. Los asientos normales y el entretenimiento muy bueno en ingles, pero poca variedad en español."
Desventajas: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Ventajas: "A lot of food was served - much more than any flight in the USA"
Desventajas: "The dim sums could be changed for something else."
Ventajas: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Desventajas: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Desventajas: "Wifi was horrible. Selection of movies was weak."
Ventajas: "Fast boarding"
Desventajas: "Food isn’t tasty at all"
Ventajas: "Good crew, efficient and pleasant"
Desventajas: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Ventajas: "Crew were wonderful"
Desventajas: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Desventajas: "Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price."
Ventajas: "Smooth flight and well managed. Coffee just not up to Australian standards."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "A380 fleet was the smoothest flight i've ever experienced of all airlines i've been to"
Desventajas: "one female crew does not smile,all grumpy"
Ventajas: "Easy boarding"
Desventajas: "All ok really"
Ventajas: "Service and attitude"
Desventajas: "Very long flight"
Ventajas: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Ventajas: "Got us safely to our destination"
Desventajas: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Desventajas: "Felt squished"
Ventajas: "Kind, kept us fed."
Ventajas: "Great service, comfortable seats, little to no turbulence, all around a great flight!"
Desventajas: "When seat in front of you is reclined it takes away a lot of your personal space and makes it impossible to get up to go to bathroom"
Ventajas: "Fabulous service and comfortable seats"
Desventajas: "Not applicable"
Ventajas: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Desventajas: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Desventajas: "Flight was late boarding at LAX and at Sydney had to be bused to terminal which was slow. Otherwise all was great."
Ventajas: "Crew were lovely, friendly and very helpful."
Ventajas: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."
Ventajas: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Desventajas: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Crew were wonderful 5 stars."
Desventajas: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ventajas: "Nothing. The very best parts were still mediocre"
Desventajas: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Ventajas: "Easy boarding. Good seats. Good entertainment."
Desventajas: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Ventajas: "Very accommodating for such a long flight."
Desventajas: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Ventajas: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Desventajas: "No complaints."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Desventajas: "They didn't have as big of a selection of movies on their smaller plane."
Ventajas: "movie selection"
Desventajas: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Desventajas: "Bags got lost. Not enough time for connection at LAX ."
Desventajas: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Ventajas: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Desventajas: "Was not the original scheduled flight."
Desventajas: "We booked two vegan meals at the time we purchased plane tickets but the crew said they couldn't find our meal reservation, and didn't seem to care much that all they could offer us on a 14-hour flight was a couple fruit cups. Additionally, we had to land in Brisbane to refuel due to the "fog" in Sydney -- I checked other flights into Sydney later in the day and none others were re-routed due to fog -- which added almost 2 hours to our flight."
Desventajas: "Food on board from Syndey to Melbourne"
Ventajas: "Fast self checkin"
Desventajas: "Entertainment screen doesn't work. Plane is freezing cold. Crew was very rude and ignores my requests. Never come when ask for service and completely ignores my first request of an extra blanket if possible. Never comeback to let me know if they have one or not and I was freezing to sick. I have to walk to the back of the plane to find someone to bring me a blanket. Yet he tries to cast me off by lying that he could not find one. When he realize that I really need one he said I can take one from empty seat if I can find any. But after me finding a blanket of another color on one of the empty seat he take it away rudely saying that it is "not for you". Come on I wouldn't take it if no one cares about me freezing and he finally bring me a blanket. And the crew was very unfriendly to me the entire time. When I tried to lay down a little, somehow it surprised the passenger who is behind me, the crew make such a scene that ask me outloud "be careful when moving your seat" well I did. Basically they make no efford to care about anything about me but are super nice to the people who's is behind me who are white and elder. Such obviously discrimination that I cannot tolerant. I have been having frequent international travel for the past 7 years and this is the first time I have such unpleasant experience. I do not recommend this company to anyone. be warned."
Ventajas: "in flight experience - ability to preselect food. A380 is a great, quiet airplane."
Desventajas: "the process at LAX - old airport, long queues. needs updating."
Ventajas: "The staff & getting my questions answered. Also, food! Thanks to Qantas!"
Ventajas: "Touchscreen entertainment food and drinks. Great movie selections. Fantastic experience!!"
Ventajas: "It was the first time I have flown internationally and not gone through immigration when leaving the US. So was fast. The transfer on the bus was good."
Desventajas: "Qantas needs some better salty snacks to nibble on, those soy crackers are like cat food. The transfer on the bus was not well marked or communicated to passengers. we were lucky to stumble onto it"
Desventajas: "Boarding process"
Ventajas: "A plane I could sleep on...very comfortable!"
Ventajas: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Desventajas: "Free wifi onboard!"
Ventajas: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Desventajas: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Ventajas: "The staff was friendly and helpful."
Desventajas: "LAX has to get its remodeling completed. Getting to Tom Bradley International terminal and taking the bus to our plane was not impressive. The food on Fiji Air is not good."
Desventajas: "Worst service. Very bad boarding. Yucky food."
Ventajas: "Crew and comfort"
Desventajas: "Entertainment & Meal"
Ventajas: "Nothing was real impressive but nothing really bad for a budget airline."
Desventajas: "the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better."
Ventajas: "Pleasant, fast, and efficient process"
Desventajas: "Leg space cramped for my tall husband"
Ventajas: "The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good."
Desventajas: "Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Ventajas: "Great hospitality"
Desventajas: "Food was mediocre"
Ventajas: "Had an extra seat to strech out."
Ventajas: "I love the workers, I love the entertainment. The pilot did a great job."
Ventajas: "Great crew and vegetarian options for every meal!"
Desventajas: "No personal monitors at seats"
Ventajas: "They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite."
Desventajas: "Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting."
Ventajas: "Boarded on time. Good flight. The curry chicken was spicy, but good. Concerns on weight totals for luggage for checked (50 lbs) and carry-on bag (15 lbs). Never weighed either bag. Was prepared though just in case they did weigh, as we’d read about $150 overweight surcharge."
Desventajas: "Too cold- The air con was pumping too high everyone was freezing"
Ventajas: "The cabin crew was very nice and liguids were given frequently."
Desventajas: "The seating needs more room for legs"
Ventajas: "The movie choices"
Desventajas: "It was freezing on the plane... Even with jackets and blankets on!"
Ventajas: "Servicio para menores"
Ventajas: "Good selection of entertainment."
Desventajas: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Ventajas: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Ventajas: "Great choices for entertainment; food was hot; crew was excellent to the point of bringing a hot moist towel to wash face/hands with in the morning before serving breakfast; boarding went quickly with having 2 rows to fill in, not just one; the best, however, was the cabin crew bringing water consistently through the night to those that were awake. My husband even took a glass and held it for me while I was snuggled under the blanket. Kudos, crew!!"
Desventajas: "HA! For me to find something 'wrong' would be hard! Maybe the headphones didn't fit the head just right and couldn't hear equally well out of the speakers? Maybe a bit more leg room for my extra-tall husband?"
Desventajas: "The food was okay. For a long flight I was expecting more options."
Ventajas: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."
Ventajas: "Fiji Airways is among the top airlines for the long haul routes. New aircraft, clean cabins, fine entertainment and the friendliest crew you can find. They are consistently great."
Desventajas: "There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight."
Ventajas: "I like the entertainment options"
Desventajas: "Crew not careful during food/beverage service. Received a 2nd degree burn from tea accident due to getting spilled on"
Ventajas: "Friendly staff"
Desventajas: "Seats are hard"
Ventajas: "The crew and entertainment options were wonderful!"
Desventajas: "Seats were a little uncomfortable and the food was just okay."
Ventajas: "Was fine could have served more water/juice/soft drinks but overall was good"
Ventajas: "On time. Good people."
Desventajas: "Business class seat could be better"
Desventajas: "lumbar support of seats and headroom"
Desventajas: "The food was not very good."
Ventajas: "Smoorth landing, great staff, meals, checked bag"
Desventajas: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"
Ventajas: "Who sells Business tickets to parents with 18 month old children? Paid extra to arrive in Fiji rested and relaxed. No surprises h thing. Kid screamed off and on the entire trip. Row right behind us. Flight crew was excellent."
Desventajas: "Food was mediocre. Seats are flat but not horizontal."
Desventajas: "Also missed this flight."
Ventajas: "Pleasantly surprised plenty of legroom and the service was great. Good value and would definitely fly with them again"
Ventajas: "Service was excellent."
Desventajas: "The entertainment consoles for the whole middle section went out and even a reboot could not correct the problem. No one with expertise to troubleshoot the problem."
Desventajas: "Flight was delayed 2 hours."
Ventajas: "Free food free booze and free movies music and tv!"
Desventajas: "The food was only subpar, sloppy eggs and wet chicken but everything else was fine."
Ventajas: "Liked how seats reclined more than usual and head rest curved. Good thing blankets were provided because it was freezing cold. Pillow was great for lower back."
Desventajas: "Need to have special ENCLOSED seats for young children and their parents! It was a horrible night hearing a 2 year scream the entire night! The food smelled so bad coming down the aisle, it was nauseating."
Ventajas: "very good service, no delays"
Desventajas: "would be nice to have more leg room"
Ventajas: "Crew was excellent"
Desventajas: "Food was average. Seats don't lay totally flat"
Ventajas: "Entertainment options"
Desventajas: "Not enough legroom"
Ventajas: "I'd seen some poor reviews but found the flight to be just fine. Decent economy seats for such a long flight, good service, food, and entertainment options."
Ventajas: "I liked that there was breakfast on the plane"
Desventajas: "The seats weren't very adjustable or comfortable and there could have been more movie and tv selection for such a long flight"
Desventajas: "We get to LA for our connection and security says we need to check in again, and no one is at the fiji airways desk to check us in! The security guard sees this, lets us through to check in at the gate so we sprint there and 4 agents are standing around saying they are surprised we made it."
Desventajas: "my seat, i am to big"