Desventajas: "The aircraft was very cold and chilly."
Desventajas: "Crew miss my drink"
Ventajas: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Desventajas: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Desventajas: "On time would be better."
Desventajas: "20 min late but acceptable for a 15 hr flight"
Ventajas: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ventajas: "The crew were excellent"
Desventajas: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ventajas: "The crew was very helpful and courteous."
Desventajas: "The flight was delayed and I decreased my time in Singapore"
Desventajas: "Security screening very slow"
Ventajas: "Singapore airlines never disappoints"
Ventajas: "I like everything in Singapore airlines"
Desventajas: "Better food, better selection movies"
Ventajas: "Seats with entertainment"
Desventajas: "Reservation online"
Ventajas: "Seat was very comfortable, crew was very nice,"
Desventajas: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ventajas: "everything in suite class"
Ventajas: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Desventajas: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ventajas: "check in went smoothly. helper was friendly and helpful."
Ventajas: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Desventajas: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Ventajas: "The attentiveness of the flight attendants and the new plane."
Ventajas: "Spacious and comfortable bed."
Desventajas: "The food wasn't that great. Average at best."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Desventajas: "Cabin temperature was really hot."
Ventajas: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Desventajas: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ventajas: "Amazing service!"
Desventajas: "Some staff not courteous which surprised me"
Ventajas: "The seat is good. Entertainment is good."
Desventajas: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Ventajas: "The serivce was amazing. Also it was clean and the food was great."
Desventajas: "The seats and there is not much leg room"
Ventajas: "Ontime, airline stewards were excellent and tv entertainment very good"
Ventajas: "great service"
Desventajas: "too long"
Ventajas: "Great service always"
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Comfort Great book the cook meal choices Restful Attentive service"
Desventajas: "What’s there not to like about SQ"
Ventajas: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Desventajas: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ventajas: "New movies! Yes!"
Desventajas: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ventajas: "Staff were awesome. given that my wife and son both had food poisoning."
Desventajas: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Ventajas: "the flight time was quick , by the time you took off you practically were preparing for landing"
Desventajas: "nothing disappointing"
Ventajas: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ventajas: "again, the crew anticipated our needs"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Crew was very attentive and professional"
Desventajas: "Return flight the movies were the same as three weeks earlier."
Ventajas: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Desventajas: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ventajas: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ventajas: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Ventajas: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Ventajas: "Service is good even in economy class."
Desventajas: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Ventajas: "The crew is super polite and helpful. travelled with an infant. havent seen more prompt service ever in any airline"
Ventajas: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Ventajas: "The crew is consistently wonderful!"
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "The corn chips!"
Ventajas: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Desventajas: "The snack were very simple. They don't communicate properly all the different snack options."
Ventajas: "The crew was polite, efficient and prompt"
Desventajas: "The food quality needs improvement!"
Ventajas: "Entertainment options. Communications from captain. Dimming of cabin lights."
Desventajas: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Ventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Desventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Ventajas: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Desventajas: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Ventajas: "wasn't able to incline my seat..."
Desventajas: "being able to incline my seat..."
Ventajas: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Desventajas: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Desventajas: "They have to provide better food."
Ventajas: "Great crew, great food, spacious and nice. Great experience overall."
Desventajas: "Basic flight with no frills"
Ventajas: "The plane, seat, food, amenities, staff, etc were all world class"
Desventajas: "LAX immigration is a nightmare but not NZ fault."
Ventajas: "Everything; crew, seats, food, The best flight ever. Thanks a lot."
Desventajas: "N / A"
Ventajas: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Desventajas: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Desventajas: "The lack of communication with everything from queuing to board, to food allowance."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Ventajas: "Cabin crew was fantastic! Inflight experience was woderful."
Desventajas: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Ventajas: "Excelente todo!"
Desventajas: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Ventajas: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Desventajas: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."
Ventajas: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Ventajas: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Desventajas: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ventajas: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Desventajas: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
Ventajas: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Ventajas: "All the attendants were wonderful."
Desventajas: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Ventajas: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Desventajas: "Nothing I can think of. Very happy with the flight."
Ventajas: "Great staff and crew. Some of the best!"
Desventajas: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Desventajas: "Wasn't all that bad!"
Desventajas: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Desventajas: "Lo perdí"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Desventajas: "Delayed by 45 minutes"
Ventajas: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Desventajas: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."
Desventajas: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"
Desventajas: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Ventajas: "Everything was perfect"
Desventajas: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Excelente servicio y comida !!!
Pude hacer un upgrade a ultima hora que hizo de mi viaje muy agradable. El programa ICE de entretenimiento es muy bueno. La comida y los licores y vinos excelentes.
La actitud del staff muy buena en los tableros así como en el mismo vuelo. Los asientos son muy chicos para un vuelo tan largo en turista, el control no funcionaban los botones del volumen y la pantalla tarda en reaccionar. Podría mejorarse la búsqueda en el entretenimiento a bordo con filtros por idioma urdiendo seleccionar varios. Por último el baño perdía líquidos por la zona inferior.
Ventajas: "El servicio de principio a fin de Emirates ,pasaron por mi al hotel con un auto privado"
Desventajas: "El mejor vuelo en mi vida....muy recomendable"
Desventajas: "La conexión en Dubái"
Desventajas: "Deberían entrar después de la primera clase las personas de segunda clase pero primero los que están más atrás en el avión"
Ventajas: "The very dirty bathrooms"
Ventajas: "Todo, gracias"
Ventajas: "Not friendily"
Desventajas: "The airplain"
Ventajas: "Crew & food was amazing"
Ventajas: "Good tripulation service."
Desventajas: "My seat has the table broken, so I had to hold with my legs, and the USB connector was broken, I couldn't connect my pendrive."
Ventajas: "Su llega a tiempo"
Desventajas: "Que hablen el idioma español o lo básico"
Ventajas: "Muy buena comida. Y la tripulación muy amable."
Ventajas: "El vuelo fue muy puntual, el viaje tranquilo."
Desventajas: "El Boeing 777 se queda pequeño para lo largo del viajes"
Ventajas: "La comidas del avión"
Ventajas: "Todo super bien"
Desventajas: "Nada. Todo estuvo bien"
Ventajas: "Las camaras del avion"
Desventajas: "La comida, no fue suficiente para todos los pasajeros la eleccion"
Desventajas: "Food could be tastier. But, you can’t starve"
Ventajas: "La atención y tripulación"
Desventajas: "Como anda el tactil de la pantalla"
Desventajas: "Comodidad, excelente comida, excelente entrenamiento y el personal muy profesional y servicial."
Desventajas: "No tengo quejas, hasta ahora para mi la mejor aerolínea!"
Ventajas: "Good leg room, comfortable"
Desventajas: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Ventajas: "Todo el servicio en cabina es excelente!"
Desventajas: "Son demasiado estrictos con el equipaje, lleve el equipaje con los estándares que ellos requieren pero aún así me hicieron sacar cosas de la maleta y ponerlas en una bolsa para entonces llevar el mismo peso pero en dos partes, pase un momento desagradable."
Ventajas: "El sevicio en general"
Ventajas: "Llegó a horario"
Desventajas: "Desorden en el embarque"
Ventajas: "Cortesia de hotel nota muy buena desayuno exelente"
Desventajas: "La comida y el vino NO estan al nivel de esta gran linea aerea"
Ventajas: "Es mi primera vez con Emirates Airlines, y debo decir que hasta ahora (al menos para mí), es la mejor compañía con la que volado. Todo sensacional y a muy buen precio."
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "De las mejores compañías la recomiendo 100x100"
Desventajas: "Nada que decir"
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "Cómo siempre Emirates no falla"
Desventajas: "Nada que destacar"
Ventajas: "Personal excelente; simpático, servicial, educado y muy profesional"
Desventajas: "El business de Emirates es excelente, el mejor en el que he viajado y los A380 son otro mundo de comfort y placer"
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Desventajas: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Desventajas: "Avión mas viejo Se acabó la comida que quería"
Ventajas: "Comida Entretenimiento a bordo"
Ventajas: "El personal de a bordo es muy amable e intenta satisfacer todas las necesidades. El espacio entre asientos de clase economica es muy bueno"
Desventajas: "Por ser tan amables. En lugar de servir a todos. Cualquiera que pedía algo era atendido antes que aquellos que no habían recibido vomida aún por ejemplo."
Ventajas: "Salimos en hora y llegamos antes. Vuelo perfecto y personal correcto."
Desventajas: "Vuelo norcturno, de 21:40 a 7:15.... Podría decir q lo único malo es q no dormí nada y siempre duermo en los vuelos... pero es algo q no se le puede achacar al vuelo en sí."
Ventajas: "Los sillones son comodos, la atencion, la comida , el avion era barbaro, ni se sentia cuando aterrizaba"
Desventajas: "Que me sacaran los auriculares antes de llegar y no pude terminar de ver lapelicula..un detalle"
Ventajas: "El vuelo fue tranquilo con un trato correcto."
Desventajas: "La verdad me ha parecido del montón. La primera vez en mi vida que no me dan un kit para dormir en un vuelo nocturno, a excepción de alguna lowcost. La comida regular."
Ventajas: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Desventajas: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Ventajas: "No se, esperaba mas de una compañia con tan buenas criticas, el trato correcto sin mas."
Desventajas: "La comida era mediocre, desde luego peor que otras compañias sin tantas criticas excelentes. Los asientos normales y el entretenimiento muy bueno en ingles, pero poca variedad en español."
Ventajas: "Todo muy bien, aunque el vuelo ha salido casi una hora mas tarde y nadie a dicho nada. El problema es que tiene comentarios tan buenos que esoeraba algo mejor. Sin mas correcto"
Desventajas: "More entertainment options"
Ventajas: "Friendly crew and good service"
Desventajas: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Ventajas: "The distance between the seats in economy is inhumane."
Ventajas: "premium economy! excellent service in LAX by QF ground staff on transfer"
Ventajas: "The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great."
Desventajas: "My seat did not recline, but I told a flight attendant and I was able to get a better seat."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "For such a long flight should have given us more water. But were responsive when asked."
Ventajas: "movie selection was good"
Desventajas: "air was stale, food was just okay"
Ventajas: "Excellent food and service."
Ventajas: "The onboard crew was very nice and attentive."
Desventajas: "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."
Ventajas: "It's a pleasant experience"
Ventajas: "Everything was great"
Desventajas: "Slightly more legroom"
Ventajas: "Slightly wider seats"
Ventajas: "Boarding was quick."
Desventajas: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Ventajas: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Ventajas: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Desventajas: "I wasn’t given the seats I had chosen when purchasing the ($3,000) tickets. The seats in the “Dreamliner” were cramped and hard—uncomfortable."
Ventajas: "Friendly staff"
Desventajas: "One of the stewardesses perfume was quite overwhelming."
Ventajas: "Seat comfort amenities crew"
Desventajas: "No vegan meal options"
Desventajas: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "The plane was newish and had some more modern conveniences. Foot rest, phone spot with USB plug. New light/shade window shades. Newer style tough screen TV."
Desventajas: "My only fault was that the food was not terribly good. Pasta was gluey."
Desventajas: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Ventajas: "We sat on the runway for an hour. The pilot communicated frequently about the delay. Efforts were made to connect passengers to their missed connections."
Desventajas: "Several of the flight attendants were rude. The food was not good. I should have known since the flight attendant serving me had not tried any of the options and couldn't recommend any to me. The plane does not have enough bathrooms for the number of passengers."
Ventajas: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Desventajas: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Desventajas: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Ventajas: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."
Ventajas: "The way your seats reclined: back/head your typical recline but add your seats bottom sliding forward. Best sleep I have ever had while in International economy. Sadly our plane to Australia from Los Angeles did not have the same seats. Entertainment selection excellent ! Great line up of brand new and older movies. I was able to use my noise cancelling headphones in your jack which was a big plus."
Desventajas: "Paying an extra $30-35 just to choose a seat. Enjoyed sitting in the back of the plane however meal selection was terrible as the front of the plane always fed first so by the one it was our turn there was only one option - terrible “southern chicken” Or the Greek Inlet Which was just ok."
Ventajas: "All the food. Service was good."
Desventajas: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Ventajas: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Desventajas: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Ventajas: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Ventajas: "the size of the aircraft and leg room in coach."
Desventajas: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Ventajas: "A lot of snacks"
Ventajas: "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
Desventajas: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Service and food was pretty good."
Desventajas: "Didn't care for the movie selection. Not much of a variety."
Desventajas: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Desventajas: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Desventajas: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Ventajas: "Need new planes"
Desventajas: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Ventajas: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Desventajas: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Desventajas: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Ventajas: "They went above and beyond"
Desventajas: "All was great"
Ventajas: "Entertainment and crew was good"
Desventajas: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Ventajas: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Desventajas: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Ventajas: "Boarding on time. Crew attentive."
Desventajas: "Needs better, current movies"
Ventajas: "Friendly attendants; a lot of service available."
Desventajas: "Movie selection was minimal and mostly outdated; food was small portions and less than interesting choices."
Desventajas: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."
Ventajas: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Ventajas: "The crew was really friendly."
Desventajas: "The entertainment options were really limited. Movie options were mostly older movies."
Desventajas: "More selections for movies . Fresh veggies or fruit in meals."
Ventajas: "Some crew members are excellent and some are flat."
Desventajas: "Food is kind of bad"
Ventajas: "Very friendly crew..."
Desventajas: "Seats uncomfortable....oh well!"
Desventajas: "Nice crew. Newer airplane"
Ventajas: "Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!"
Desventajas: "The flight was delayed 2 hours. Several people in my group missed their connecting flights"
Ventajas: "Didn't like anything, meal service was terrible"
Desventajas: "Never liked anything and will make sure not to take that flight ever again"
Desventajas: "IF it weren’t for the freezing cabin temp, I wouldn’t have needed. blanket that smelled like everyone’s feet had been wrapped in it. The breakfast was lukewarm, and some parts were even still cold that should hve been hot."
Ventajas: "Crew was very nice and did a great job."
Desventajas: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Ventajas: "Excellent service, excellent food"
Desventajas: "Very limited leg room"
Desventajas: "They was a great selection but many seemed old and B-grade."
Desventajas: "Seats were not comfortable"
Ventajas: "Crew was great"
Desventajas: "Uncomfortable seats"
Ventajas: "Liked seats, leg room, customer service and TV."
Desventajas: "It was freezing cold during the 10 hour flight !!!!"
Desventajas: "Curry, breakfast sausage, amount of leg room."
Ventajas: "They did hand out thin blankets."
Desventajas: "The temperature in the airplane... Couldn't feel my body!"
Ventajas: "The flight crew was friendly and efficient. it was a pleasure to fly with them."
Desventajas: "The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries."
Desventajas: "I had no problems"
Ventajas: "Same as above.."
Ventajas: "Servicio para menores"
Desventajas: "The seat were not that comfortable!"
Ventajas: "We got sone roomy seats it was nice"
Ventajas: "As always, the crew was great. The friendliest in the sky."
Desventajas: "The food options were less than stellar, but still ok."
Ventajas: "On time. Good aircraft. Good landing"
Desventajas: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"
Ventajas: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Ventajas: "All good small"
Desventajas: "Small space"
Ventajas: "On time,friendly crew"
Desventajas: "Seats are a bit small for a long flight."
Ventajas: "I like the friendly service, the food is good and.they are very accommodating"
Desventajas: "The air conditioning is quite extensive so it is rather freezing. And the boarding seems very disorganized"
Desventajas: "No free entertainment, no food, unfriendly staff"
Ventajas: "Movie Selection was great"
Desventajas: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Desventajas: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."
Ventajas: "Service. On time"
Desventajas: "Small seats"
Desventajas: "I had a seat assignment for my NAN-LAX flight and it was not honored. I had seat 9b assigned but when I got to the airport check in they put me in row 40."
Ventajas: "As comfortable as an air flight can be. Friendly staff"
Ventajas: "Service provided was nothing less than desirable! They were great!"
Desventajas: "Boarding but that was due to the passengers. They don't listen"
Ventajas: "Covered by headline"
Ventajas: "Time of arrival"
Ventajas: "Entertainment was awesome!"
Desventajas: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."
Ventajas: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Desventajas: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Ventajas: "Loved the friendly staff and the food was surprisingly tasty, although some meals were considerably nicer than others. There was plenty to do - great options of movies and shows - and the electronics worked perfectly."
Desventajas: "Wished WiFi was available and eye masks were offered."
Ventajas: "The people"
Desventajas: "The food"
Ventajas: "Everything was great! Can't wait to go back."
Ventajas: "Same as above"
Desventajas: "Same as above"
Desventajas: "Arrived in my destination on Sunday and I didn't get my luggage till Friday and I have to flight back on Monday ."
Ventajas: "The staff was friendly, plane wasn't crowded, food was above average"
Desventajas: "Limited movies and TV shows"