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Ventajas: Price

Desventajas: Any changes then spirit will kill you with charges. They are not here to help you

Ventajas: Ok for prices.

Ventajas: The flight crew was nice

Desventajas: The baggage fees are absolutely outrageous! $50 for a CARRY-ON and $55 for the FIRST checked bag. The check in process was very unorganized and the staff at the front desk seemed like they were just there to people watch. I used the kiosk to get my boarding pass. When I finished paying $50 for my carry-on, it printed my receipt and did NOT print my boarding pass. When I logged back in to print it, the screen said I was doing a late check-in and it wouldn't be able to print a boarding pass; I needed to see an agent, which took FOREVER. I will never fly Spirit again.

Ventajas: When the flight was delayed and has a risk to be canceled the desk representative helps to change my tickets to another flight at no extra cost and without any delays. I like this extremely customer friendly service when representatives make an extra step to provide a solution!

Desventajas: Zero entertainment on board. You can't afford anything even at extra cost. I think at least providing a WiFi could be a good option!

Ventajas: Fastest security check I’ve ever had! Uneventful boarding. Flight was fine.

Desventajas: Seats are built like metal military jump seats-pretty uncomfortable.

Ventajas: The aircraft was new.

Desventajas: Being on time for departure would’ve been nice. Taking forever to board wasn’t fun. The seats are probably the most uncomfortable seats imagined. The air vent for my seat didn’t even reach my seat.

Desventajas: The flight was over an hour late, that knocked the POTENTIAL top rating down to a max of 4 out of 5 stars ......

Ventajas: Smooth boarding process

Desventajas: Flight was delayed, flight crew were not able to set boundaries with other passengers who would get up and delay the take off

Ventajas: On time , nice people working for this airline

Desventajas: The crew on the flight was not very service oriented. They were kirt and rude.

Ventajas: Nothing and never again and will tell at least 50 people. Try it yourself.

Desventajas: Can't evern get a drink of water on flight and arrogant attendants.

Ventajas: Low price

Desventajas: Still waiting for baggage 1 hour 10 min after landing.

Ventajas: Crew was grumpy. So glad that I brought my own water and snacks for the long flight! Why would I pay $2.99 for water on the flight? No Wi-Fi, AT ALL. Ridiculous to have to pay for everything. Never again. You guys need to update your system. No savings at all.

Desventajas: Stop charging for every little thing. Train your crew better to deal with travelers. Update your services.

Desventajas: Terrible.

Ventajas: Everything was perfect flight on time the baggage very fast and the flight was just 3:30 minutes smoother than u can ask!

Ventajas: Once again everyone was so wonderful and helpful

Desventajas: Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)

Ventajas: the plane didn't crash.

Desventajas: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Ventajas: Wonderful hospitality, excellent service!! Clean, well thought meal service.

Desventajas: Hoping that this will continue!!

Desventajas: No hubo comida suficiente

Desventajas: Seats are too small

Ventajas: The flight crew on the plane was nice.

Desventajas: The was a woman that was at the airport that was coming to assist once the plane was empty, she was rude and unprofessional to me and my daughter after 2 day of cancelled flights and chaos trying to get home after Irma. The airline broke my stroller. I am still trying to get that resolved. There are rules they are willing to bend at times to benefit the airline, however if you ask for exceptions as a guest they give push back and overall has very little concern about me and a small child getting home.

Ventajas: Everything went smoothly .. flight staff was friendly ... Flight was faster than stated...

Desventajas: The baggage fees

Ventajas: Low fare, on time, efficient boarding, non-stop.

Desventajas: Length of time waited in Orlando for luggage

Ventajas: That our pilot was confident in getting us home safely in a storm!!

Desventajas: Nothing.

Ventajas: The effort to make up the delay time

Desventajas: Seats. They used to be normal. Now they are too thin on cushion. Perhaps for up to 90 minutes of flight, but for 2 and a half hours were not enjoyable

Ventajas: The flight, crew, etc. were great.

Desventajas: I would have liked to get coffee or soda for no charge.

Desventajas: Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???

Ventajas: Nothing and never again and will tell at least 50 people. Try it yourself.

Desventajas: Can't evern get a drink of water on flight and arrogant attendants.

Ventajas: right on time good price nice aircraft crew were nice food to buy was good at reasonable price

Desventajas: too crowded, my legs were touching the seat in front no free beverage service $50 baggage fee, too high

Desventajas: We were had an accident and were not able to make our flight. Spirit was not able to work with us to get on a flight. My step son is autistic and had to get to Florida to his mother today. They were left to drive.

Ventajas: Low price

Desventajas: Still waiting for baggage 1 hour 10 min after landing.

Ventajas: Crew was extremely rude as if we are a great burden on them.

Desventajas: Crew should have been trained in hospitality, especially Male ones . Atleast peanuts should be free on plane

Desventajas: Terrible.

Ventajas: Crews were good

Desventajas: Restroom smells awlful

Ventajas: Seats are not that small . It’s comfortable

Ventajas: It got me where I wanted to go safely.

Desventajas: Flight attendants were not friendly, boarderline rude and sarcastic. Only saw smiles when we were deboarding. Seats are narrow and uncomfortable. Snacks/drinks are very expensive

Ventajas: Nothing and never again and will tell at least 50 people. Try it yourself.

Desventajas: Can't evern get a drink of water on flight and arrogant attendants.

Ventajas: It was delAyed by 2 hours, flight was supposed to be at 11. I get an email at 1104, stating it was delAyed. You guys knew the flight from Detroit was delAyed by 830am, which was same plane coming to Baltimore why wouldn't you send email out earlier. I would of rather stayed at home in bed versus sitting in airport.

Ventajas: right on time good price nice aircraft crew were nice food to buy was good at reasonable price

Desventajas: too crowded, my legs were touching the seat in front no free beverage service $50 baggage fee, too high

Desventajas: 50$ bag fee is ridiculous

Ventajas: On time , nice people working for this airline

Ventajas: Overall very fair price Both flights on time !

Ventajas: Ok for prices.

Desventajas: Don't do it. Don't fly Frontier. Business model does not provide real training for the staff. No contingency plans for aircraft failures; no training for staff to handle day-to-day normal flights variances (aka, downed aircraft, weather, airport delays). Had three delayed flights trying to leave out of the same gate, instead of separating angry, tired, hungry passengers, they kept them all in the same gate which heightened tensions. Potential crisis situation only made worse.

Desventajas: Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???

Ventajas: Not much on this flight to like.

Desventajas: Crew to have better attitude.

Ventajas: The crew and attendants were professional. The seats were like sitting on a wooden bench, but that was expected. You get what you pay for from a CHEAP airline.

Desventajas: It could have been on time . Not 3 hours and 45 minutes late!!!!!!!!!! When i came back to the airport the second time I got there 43 minutes before the flight YES, 3 THREE MINUTES after their cutoff time for checked bags, and they would not check my bag. I had to pay $16.00 extra to carry it on. I travel 7 months out of the year and have never had anything happen like this before. I was the only one in line and the "Customer Service" person was indignant and reminded me that i was the last person to sign in. I guess the last people to sign in, or maybe all people that sign in get treated with utter disrespect. I am 3 minutes late, Frontier is 3 hours and 45 minutes late and i am the one who gets treated with disrespect . Horrible!!!!! Inexpensive airline, NO they are a CHEAP airline that doesn't give a damn about its customers. I will be going to the internet, the Points Guys, the FAA, and to their corporate offices next. Although I won't be expecting a response from their corporate offices because the culture of CHEAP customer service starts at the top!

Ventajas: Free snack and drink

Desventajas: Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi.

Desventajas: It was excellent!

Ventajas: The food options and that we were offered drinks multiple times.

Desventajas: Nothing! It was excellent

Desventajas: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Desventajas: Hidden fees! We were promised a cheap flight, then last minute charged $400 in baggage fees. Also, the flight was overbooked and we almost got kicked off the plane. I was also promised an email receipt and I never got one. I am never flying Spirit again.

Ventajas: Literally nothing.

Desventajas: I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate.

Ventajas: Flight was awesome and quicker than I thought.

Desventajas: Seats are to close together no leg room.

Ventajas: The flight crew are funny and friendly

Desventajas: Prices to check bags, and food were very high