La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "It was great..."
Desventajas: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Ventajas: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Desventajas: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Ventajas: "Crew was professional and friendly"
Desventajas: "Continuous improvement"
Desventajas: "More movie choices. More substantial second meal."
Ventajas: "Wonderful crew"
Ventajas: "Flight attendants are so courteous and professional!"
Desventajas: "Great flight!"
Desventajas: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ventajas: "The crew were very friendly."
Desventajas: "The entertainment selection is really small."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Spacious leg room."
Desventajas: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ventajas: "Everything was great"
Desventajas: "Lower the price"
Ventajas: "The service are great!"
Ventajas: "Very comfortable and nice atmosphere"
Ventajas: "Good food and movies. Flight attendants were great."
Desventajas: "Tight seating and it was hot. No way to control individual airflflow"
Ventajas: "Friendly diligent staff"
Desventajas: "No announcement to acknowledge the bumpy ride"
Ventajas: "Everything was excellent crew was very helpful"
Ventajas: "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
Desventajas: "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
Ventajas: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Desventajas: "None"
Ventajas: "JAL is great!"
Desventajas: "Nothing"
Ventajas: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Ventajas: "The service, more leg rooms and flight attendants were very friendly."
Ventajas: "Excellent food. Lots of food, drinks. Comfortable plane."
Ventajas: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Desventajas: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Ventajas: "Excellent crew,service and great food."
Desventajas: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ventajas: "The legroom is comfortable for a tall person."
Ventajas: "Excellent customer service"
Ventajas: "Everything"
Desventajas: "more movie options!"
Ventajas: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Desventajas: "Nothing, it was a very positive experience."
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "Airplane is well kept. Snacks are available near the beverage area."
Ventajas: "leg space was better than with other companies"
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Food was great, plenty of room, lots of movies"
Desventajas: "Requested Vegetarian Meals. Didn't get them"
Ventajas: "Everything was on time. Crew was outstanding."
Ventajas: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ventajas: "Premium Economy had good seating space and leg room."
Desventajas: "No wifi access"
Ventajas: "The excellent service and courteous staff."
Desventajas: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ventajas: "The main entree was excellent."
Ventajas: "JAL is the best airline I've ever flown."
Desventajas: "Food isn't to my liking but was good."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "The bathroom is super clean."
Desventajas: "Maybe you can make some alterations with your meal offerings."
Ventajas: "Excellent service"
Desventajas: "Not a lot of vegetarian options"
Ventajas: "Good food and excellent service On time"
Desventajas: "There are not much choices for movies News uses Japanese only"
Ventajas: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "Just normal..."
Desventajas: "Improve Leg room"
Ventajas: "Onboarding on time and kind"
Desventajas: "Need to improve the food qyality"
Ventajas: "crew was amazing and movie selection was good"
Desventajas: "poor business class seats and small screens"
Ventajas: "The entertainment"
Desventajas: "More food selection like vegetarian"
Ventajas: "The great service and comfortable flight"
Desventajas: "N/A"
Ventajas: "Everything was great"
Desventajas: "N/A"
Ventajas: "I will definitely be a return customer."
Desventajas: "The touch screens were terrible"
Desventajas: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Desventajas: "Attendants were all business, no smiles. Movie selection was limited."
Desventajas: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ventajas: "Quiet except for the kids"
Desventajas: "The meals"
Ventajas: "Friendly crew, good food, roomy in economy (especially as the middle seat was not occupied)."
Desventajas: "Very limited movie/entertainment selection."
Ventajas: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Desventajas: "Simple meal but a short flight."
Ventajas: "Great flight crew, speedy and efficient departure procedure"
Desventajas: "Too much plastics - need to be more sustainable."
Ventajas: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Desventajas: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Ventajas: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Desventajas: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ventajas: "acomodations was awesome!!!"
Desventajas: "temperature was not consitent"
Ventajas: "Clean airplane and ver polite crew."
Desventajas: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Ventajas: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"
Ventajas: "The flight crews are friendly."
Desventajas: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ventajas: "Flight crews are friendly."
Desventajas: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
Ventajas: "Seats more comfortable than other planes"
Ventajas: "Crews are kind and nice. No complain about the service the crews provided."
Desventajas: "The chair, need to be more comfortable"
Ventajas: "it was not crowded"
Desventajas: "plane is old my luggage was left behind in souel"
Desventajas: "Cabin temperature was too high"
Ventajas: "Excellent Service super"
Ventajas: "Politeness, cleanliness and food."
Desventajas: "Nothing"
Ventajas: "They gave an actual snack, yay!"
Ventajas: "Staff is really helpful. Anounsment is proper.variety of food was provided."
Desventajas: "Your can improve entertainment facility. Food variety can be improved."
Ventajas: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Ventajas: "Service was excellent, as always on KAL flights, top notch airline food."
Ventajas: "GOOD SERVICE WITH KIND KOREAN AIR CREW"
Ventajas: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Desventajas: "We had absolutely no complaints. Many thanks."
Ventajas: "Friendly efficient service by crew at check-in and in-flight"
Desventajas: "Super tight space with very little leg rooms and no in-flight entertainment"
Desventajas: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Desventajas: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ventajas: "Everything was so excellent. An absolutely amazing airline to fly with."
Ventajas: "GOOD SERVICE."
Ventajas: "Stewerdesses were great"
Ventajas: "Flight attendants are very kind; food and drink was enjoyable."
Ventajas: "Lots of entertainment options and nice crew."
Desventajas: "Food made my partner nauseous."
Ventajas: "Same as above"
Desventajas: "It's the transfer with customs check again which is really not necessary and very inconvenient. The line was always long."
Ventajas: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Desventajas: "Flat beds on second flight"
Ventajas: "Excelent"
Desventajas: "I recomended yo my friend"
Ventajas: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Desventajas: "For a premium economy service, it was really good."
Ventajas: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Desventajas: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ventajas: "Cabin crew knew how to work."
Desventajas: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ventajas: "The cabin crew and the pilots. The flight went smoothly."
Desventajas: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ventajas: "See above"
Desventajas: "See above"
Ventajas: "Premium economy was great."
Ventajas: "Great service and very very comfy"
Ventajas: "Good air line. Threat you well, enough food very good service."
Ventajas: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ventajas: "Entertainment system"
Desventajas: "Uncomfortable seats with no space, arrival at last gate"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "The main course"
Desventajas: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ventajas: "The seats are very comfortable. There was ample entertainment."
Desventajas: "No complaints at all. They are very professional and I would chose them again."
Desventajas: "Too salty Hindu non veg meal"
Ventajas: "Classy cabin staff"
Ventajas: "The service crew served us well. They are friendly and helpful"
Desventajas: "Too many Indian movies"
Ventajas: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Desventajas: "It would be great it the seats were leather so that plane would feel more cleaner."
Ventajas: "Foot rest, large movie screen, good food"
Desventajas: "They ran out of diet drinks."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Desventajas: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ventajas: "Helpful staff and a comfortable trip. A plus all the way around"
Ventajas: "Great flight and entertainment options, friendly crew, free wine :)"
Ventajas: "the selection was impresive to m"
Ventajas: "The friendliness of the staff, the food and overall the experience."
Desventajas: "That our bags weren't check in all the way to SEA"
Desventajas: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ventajas: "Staff friendly and efficient"
Ventajas: "Entertainment was awesome. Boarding was fast."
Desventajas: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ventajas: "The seat comes with foot rest attached to the front seat."
Desventajas: "I asked for decaf coffee and the attendant totally forgot about my request."
Ventajas: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ventajas: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Desventajas: "Seats are tight and hard"
Ventajas: "Great price"
Desventajas: "Food is not good"
Ventajas: "Everything"
Desventajas: "No complaints"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "nothing"
Desventajas: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ventajas: "Food was exceptional"
Ventajas: "In-flight Entertainment. Orderly & on-time boarding."
Desventajas: "Food selection was limited given we were traveling Economy class."
Ventajas: "Exceptional service!"
Desventajas: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ventajas: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Desventajas: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Ventajas: "On time departure and take off. Smooth landing."
Ventajas: "Crew and staff were great and accommodating."
Ventajas: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Ventajas: "every thing was ex best flight I have ever went on. I would rec your services to anyone."
Ventajas: "Crew was great. Boarding was efficient and timely."
Desventajas: "Vegetarian fare was much less than satisfactory. The only meal i enjoyed was the Indian vegetarian meal."
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Crew was good"
Desventajas: "Boarding, comfort of seat"
Ventajas: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Desventajas: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Ventajas: "Every things was great ."
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Desventajas: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Desventajas: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Ventajas: "Very good crew"
Desventajas: "8 hr layover in Doha"
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Ventajas: "Crew"
Desventajas: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "The Plane was good but not updated with new data"
Desventajas: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Desventajas: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Desventajas: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Excellent customer service, smooth boarding, good food."
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Ventajas: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Desventajas: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Ventajas: "Boarding and Seat comfort was good"
Desventajas: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Ventajas: "Antes que nace queria sinceramente agradecer que haya sido seleccionado para viajar en Business class. Realmente lo disfrute y aprecié la buena calidad de servicio que ofrecen que esta por encima de la mayoria de las aerolineas que he viajado."
Ventajas: "Check was extremely slow & delayed"
Desventajas: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Compared to Eva Air and JAL Asiana food is pretty mediocre. Snacks between meals are almost nonexistent. Wish they had cups of noodles or some mixed nuts.
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Respectful crew"
Ventajas: "Crew was friendly and seats were comfortable."
Desventajas: "The food could have been better. The entertainment center was also somewhat outdated."
Ventajas: "The crew was very polite."
Desventajas: "The air was kind of dry"
Ventajas: "Food was okay"
Desventajas: "The movie selection was dated."
Ventajas: "Food and crew were great!"
Desventajas: "Nothing"
Ventajas: "Crew is great and professional"
Ventajas: "The seats are wide. Lots of legroom."
Desventajas: "The take-off and landing could have been better."
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Great leg room, comfortable, good food"
Desventajas: "Entertainment screen not working"
Ventajas: "Great crew and food on-board"
Desventajas: "Boarding process was disorganized"
Ventajas: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Desventajas: "See above"
Ventajas: "Service of the airline crew"
Desventajas: "Food & not enough movies"
Ventajas: "charming efficient staff"
Ventajas: "We liked the service and food and had plenty of space since the flight was half empty."
Desventajas: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Ventajas: "Flights on time , good seats and a good services"
Ventajas: "i was broke and hungry so i didn’t get to eat much in the airport. in the plane after serving their meal i asked for a second serving and they were nice enough to give me a second serving of food. that was very nice"
Desventajas: "what i did not like about asiana was at the check in counter in New York JFK airport. the non asian clerk was pretty strict about overweight baggage. it’s my fault yes for not weighing them ahead of time but the clerk could have been more polite when speaking."
Ventajas: "The food was good and the service was super friendly and helpful. We really appreciate kind flight attendants. We also loved how comfortable the Incheon airport was during our stopover."
Desventajas: "There really isn't a lot of selection in the TV series section. It looks like a man chose 3 series that he liked."
Ventajas: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Desventajas: "The pushy people on flight"
Ventajas: "Asiana es lo mejor"
Ventajas: "comfortable and simple, friendly staff and no hassles"
Desventajas: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Ventajas: "Great meals and service."
Ventajas: "Like Asian service. Superb! I had a comfortable flight."
Ventajas: "Food and staff"
Desventajas: "tv screen too small... need upgrade or newer type plane..."
Desventajas: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Ventajas: "Entertainment was okay"
Desventajas: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
Desventajas: "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
Ventajas: "Food given even though it was a short flight"
Ventajas: "Nice plane very smooth new"
Desventajas: "Limited movies selection Staff does not smile much"
Ventajas: "The seats were very comfortable, the crew very engaging, and the food was very good."
Desventajas: "Nothingnothing"
Ventajas: "Service was great, English could be better"
Desventajas: "Video system outdated, not intuitive and failed to allow several movies to play."
Ventajas: "1. The nap zone 2. Free shower 3. Free wifi"
Desventajas: "Nothing"
Ventajas: "I can saw movie. it was so funny."
Ventajas: "Great service"
Desventajas: "Dirty plane, floor and table were not cleaned"
Ventajas: "It was fine. More leg room than some airlines."
Desventajas: "Not enough water to drink. Not cold."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
Desventajas: "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
Ventajas: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Ventajas: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Ventajas: "Attentive staff. Good food. Smooth flying. A++++"
Desventajas: "Poor selection of in flight movies. Power outlet not working"
Ventajas: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Desventajas: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ventajas: "I like everything in it. The flight was excellent. Relaxing!"
Desventajas: "Nothing serious to mention."
Ventajas: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ventajas: "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
Desventajas: "Nothing perfect flight"
Ventajas: "seats are comfortable for being economy"
Desventajas: "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
Ventajas: "I enjoyed the Korean dish options and having metal silverware was a nice touch. The cabin crew was very attentive and friendly throughout the flight. The legroom was pretty good for a coach seat."
Desventajas: "The boarding process was a little chaotic. There was a gate change at Pudong Airport and we had to leave from a lower level gate which involves bus ride to the plane. And there was a long wait after the initial bus until further busses came. Then we stayed on the ground for quite a while until we were allowed to take off, maybe one hour or more late."
Ventajas: "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
Ventajas: "good experience"