Ventajas: "We did not fly on this flight."
Desventajas: "We did not fly on this flight."
Desventajas: "Very nice services"
Ventajas: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "Crew were great!"
Ventajas: "Friendly crew"
Desventajas: "Crumbs still on my seat when I boarded"
Ventajas: "slightly more roomy than most carriers"
Desventajas: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Desventajas: "It ran a bit late"
Ventajas: "Great crew, great food, spacious and nice. Great experience overall."
Desventajas: "Perfect flight. Delicious meals. Great crew."
Ventajas: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Desventajas: "Terrible customer service."
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Ventajas: "flight crew are good, other general categories are average."
Desventajas: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Ventajas: "food and crew service"
Desventajas: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Ventajas: "Best inflight experience on economy!"
Desventajas: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Desventajas: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Ventajas: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Desventajas: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Clean modern plane, on-time, nice Regional lounge"
Ventajas: "Excelente todo!"
Desventajas: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Desventajas: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Ventajas: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Desventajas: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ventajas: "Friendly, polite helpful"
Ventajas: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Desventajas: "Close quarters between seats."
Desventajas: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Ventajas: "The staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Desventajas: "Just a bit cramped"
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Desventajas: "Lo perdí"
Desventajas: "Bulkhead seating terrible for long haul flight"
Ventajas: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Desventajas: "Very small seat"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "Fantastic crew!"
Ventajas: "Crew was excellent; good and friendly service. On time."
Desventajas: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."
Ventajas: "Lovely experience. Great service and atmosphere"
Ventajas: "Service and attitude superb"
Desventajas: "comfort and seats. On the flight back, although crowded, it would have been nice to have the assistance that 3 large guys could have used to find a seat. Spent the entire flight sweating between two large gentlemen. Luckily, they were polite and we all managed."
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Desventajas: "For coach good food, good leg room and free premium drinks."
Ventajas: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Ventajas: "The food and service was great"
No individual entertainment screens on this flight. Would have been nice to know beforehand.
Ventajas: "Crew and beverage options were great."
Desventajas: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Ventajas: "Free checked Bags"
Desventajas: "If we could have a free select seat after booking."
Ventajas: "Great crew, food, lots of free wine"
Ventajas: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Ventajas: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Desventajas: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Desventajas: "Qantas is always delayed leaving"
Ventajas: "Crew always competent & professional"
Desventajas: "Boarding was chaotic"
Ventajas: "Staff were friendly"
Desventajas: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Ventajas: "Crew was amazing, food delicious, seats comfortable"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Quantas Entertainment app was great!"
Desventajas: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Ventajas: "Nice crew. Comfy seats. Fresh fruit was great!"
Ventajas: "Crew was very professional and willing to help"
Desventajas: "Selection of movies not that great when you spend 14 hours sitting on a chair for that long you expect at least to have some good movies to watch ... that was a let down. Also everytime they served us food it seemed lime yhey didnt have enough of the choices we were given as the crew had run out of our choices all the time making choose things we didnt lie"
Ventajas: "The sitting arrangements was great"
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Great crew"
Desventajas: "I was seated between a couple who were both overweight and spilling into my seat leaving me with less room. If I pay for a seat I should get a whole seat."
Desventajas: "Over all service was poor. TVs weren't working either."
Ventajas: "Smoked salmon kale salad delicious"
Desventajas: "Space cramped in economy"
Desventajas: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Ventajas: "The crew were very polite and helpful given the stressful circumstances."
Desventajas: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Ventajas: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Ventajas: "No issues, quick and friendly."
Ventajas: "The staff was so attentive and friendly"
Desventajas: "The seats could use a little more leg room"
Ventajas: "Staff was nice."
Desventajas: "I fly many airlines. I had never flow Qantas before. I was expecting it to be amazing and it was not. The seats are very uncomfortable and not roomy compared to other airlines. Food was terrible."
Ventajas: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Desventajas: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "2 hours late leaving"
Ventajas: "Good service, on time"
Desventajas: "Coffee, not good enough"
Desventajas: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ventajas: "Crew was nice and offered extra drinks when asked."
Desventajas: "Screaming crying babies"
Desventajas: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Desventajas: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."
Desventajas: "I was right by the toilets"
Ventajas: "First Lounge is good."
Desventajas: "Seats are old, lumpy and don't work half the time."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Desventajas: "Bags got lost. Not enough time for connection at LAX ."
Ventajas: "Check in was easy. Option to select vegetarian diet on line"
Desventajas: "Very crowded configuration. Older aircraft. Staff service mediocre LAX to BNE, but good from BNE to LAX."
Ventajas: "Quick and easy to board Overall everything was good Food was above average Crew were accommodating and friendly"
Desventajas: "Headphones poor quality"
Ventajas: "The crew were friendly"
Desventajas: "I paid $60 for an emergency exit row for more legroom but I was seated next to a giant who spread over onto my armrest forcing me to lean towards the aisle. Not his fault - he was just too big for a single seat! Food has deteriorated to a cardboard box of slop. Entertainment options were extremely limited in comparison to other carriers. Noisy aircraft, poor quality headsets (I'd inadvertently packed my NC headphones in checked luggage)."
Ventajas: "Quick layover"
Desventajas: "Food used to be so much better."
Desventajas: "Was not the original scheduled flight."
Desventajas: "Was forced to check my carry-on by very unaccommodating desk staff only to board the aircraft to see tons of overhead bin space..."
Ventajas: "The crew was very friendly and tried to make us as comfortable as possible in an old plane"
Desventajas: "The plane was clearly old. The leg room was horrible. I am 5'10" which is not super tall and my knees were jammed into the seat in front of me the entire flight. The entertainment was great, but the screen are so tiny and the picture quality was terrible. Comfort is huge on flights that long and it was not comfortable. I felt like $1600 should have gotten me a bit more."
Ventajas: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Desventajas: "No complaints."
Desventajas: "The Melbourne connecting plane left without waiting for the 90 people who got off the LA flight 2 minutes after the plane departed."
Ventajas: "I was glad they 'dimmed' the lights to encourage an atmosphere conducive to sleep and to prepare us for the change in time zones. I also appreciated the many bottles and glasses of water that were offered to keep us hydrated. Several different snack options were offered throughout the trip, if one was hungry."
Desventajas: "The flight boarded and departed a little late so this made connections a little tight at the other end. The floors in the toilet were usually damp from splashes and handwashing. Maybe this is already done, but it would be nice if they were wiped down periodically. Crying children are often a problem on airplanes and this was the case again on this flight. Not sure of a solution but they do affect everyone nearby."
Ventajas: "cabin staff better"
Desventajas: "toilets appalling"