Desventajas: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Ventajas: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Ventajas: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Ventajas: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Desventajas: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."
Desventajas: "More legroom, seats with more cushion and recline, better food!"
Ventajas: "Service and flight itself"
Desventajas: "Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations."
Ventajas: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Desventajas: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Ventajas: "The gate crew was helpful"
Desventajas: "Earlier notification of 7 hour wait time due to delay."
Ventajas: "Easy going flight with friendly and hospitable crew"
Desventajas: "Plane was quite dirty inside and out"
Ventajas: "The crew is helpful."
Desventajas: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Desventajas: "I enjoyed the flight and the host were so friendly and kind."
Ventajas: "The pilot explained why the flight was delayed."
Desventajas: "The flight was 5 hours late to depart. This is unacceptable."
Ventajas: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Desventajas: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Desventajas: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Desventajas: "Too many onboard announcements"
Desventajas: "La atención de customer service"
Ventajas: "Pésima atención. Adelantaron 5hs mi vuelo sin justificación alguna. Perdí la mitad del último safari porque tuve que regresar antes de lo previsto. Me hicieron estar luego mas de 7hs en Nairobi hasta tomar mi conexión y no solo no se responsabilizaron de nada sino que casi tuve que mendigar el lunch"
Desventajas: "The temperature of the cabin was ridiculous. The entertainment didn't work and the food was poor."
Ventajas: "Staff very friendly"
Ventajas: "On schedule"
Desventajas: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Desventajas: "The plane boarded at 9:30am and then we sat on the tarmac for 5 hours waiting for a new pilot. We were not fed, or told how long it ws going to take. After 5 hours, we finally took off, but were not offered food for another two hours. The 11.5 hour flight turned into a 16 hour flight..."
Ventajas: "Clean planes, everything (for me) ran on-time"
Desventajas: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Desventajas: "Servicio de Nairobi a paris muy malo. El equipo cree nada amables. Le tuve que pedir varias veces un vaso de agua hasta que lo fui a buscar directamente y así con cada cosa"
Ventajas: "The crew is laid back and not fake-polite while not dismissive."
Desventajas: "No major complaints except punctuality."
Ventajas: "The flight was on time"
Desventajas: "There was no food for vegetarian."
Ventajas: "The crew is always great and friendly."
Desventajas: "The food was really bad. It was some kind of beef but it was uneatable."
Desventajas: "Flight is always delayed"
Ventajas: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Desventajas: "Expensive at $800 but limited choice in Africa so what can you do?"
Desventajas: "..................... ......... .. ................"
Ventajas: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Desventajas: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Ventajas: "Service excellent, flight on-time."
Desventajas: "Only 3 movies to choose from?!"
Ventajas: "Convenient morning flight"
Desventajas: "Not enough leg room for tall passengers"
Ventajas: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Ventajas: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Desventajas: "Boarding lines were a bit chaotic."
Ventajas: "Client oriented crew"
Desventajas: "Delay in departure time"
Ventajas: "The staff in Addis was pleasant."
Desventajas: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Ventajas: "I loved the short flight will book again!"
Desventajas: "Everything was great!"
Ventajas: "Small seas no leg room and broken entertainment screen"
Desventajas: "Flight cancelled streessed up"
Ventajas: "I liked the food and actual service on the flight"
Desventajas: "The airport staff sucked!! VERY RUDE! Acted annoyed when I asked how long the flight delay was or for directions to the next gate. I know I am an American and used to different services. When a foreigner asks me for guidance, I go out of my way to help. When out of your element, rude staff just add to the stress of being delayed! I hate Kenya Airport staff!!!"
Desventajas: "I was stranded for 48 hours with no food, water, money or wifi and they kicked me off my fligbt"
Ventajas: "The food was great. Ate rice and chicken and had bread. Even with a short flight, they offered a meal, drinks and coffee. Also enjoyed the comfort, because the flight was not full. I had an extra seat of room which was very nice. The crew was also very helpful and nice."
Desventajas: "Before my flight, the workers at the gate would not let me enter earlier than 1 hour prior to departure. Also there was no entertainment offered on this flight although there were systems in place."
Ventajas: "I loved the flight, crew and comfort I had on my flights."
Desventajas: "The first leg of my flight was delayed about 45 minutes and the communication of the delay could be improved. Also the beef sandwich was fine but could be improved in taste."
Ventajas: "the flight was clean, decent food, and good service."
Desventajas: "The Video capabilities did not work on the flights."
Desventajas: "Todo muy bien!"
Ventajas: "todo muy bueno"
Desventajas: "lo que no me gusto que a la vuelta habia una azafata que no tenia paciencia y hablaba todo en ingles y nadie le entendia y como no le entendian se iba y yo tuve que decirle a las personas y yo soy vegetariana y nunca me dio comida vegetariana tampoco"
Desventajas: "La atención del personal de a bordo malísima. Pero malísima mal"
Desventajas: "Water to drink during flight."
Desventajas: "Chicken was undercooked. No power outlets."
Ventajas: "Large space"
Desventajas: "Food must be better"
Ventajas: "Cabin crew was great at customer service. Very helpful."
Desventajas: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Ventajas: "crew good. seat base was not soft nor comfortable."
Desventajas: "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."
Ventajas: "Amazing crew!"
Desventajas: "Stop using old planes with no personal entertainment systems on the back of the seats."
Desventajas: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Ventajas: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Desventajas: "The food could have been better. Honestly much better"
Desventajas: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Ventajas: "The crew was great. Extremely accommodating for families."
Ventajas: "Excellent service and on time performance."
Ventajas: "The crew were quite homely."
Desventajas: "The orderliness during boarding needs more work"
Ventajas: "It was a comfortable flight with good intertainment."
Desventajas: "The food could be better."
Ventajas: "Loved the meals and the leg room"
Desventajas: "The entertainment could have been better but overall was not too bad"
Ventajas: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Desventajas: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"
Ventajas: "luggage take time to receive , over 1 h"
Desventajas: "luggage tale long time to receive"
Ventajas: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Desventajas: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Ventajas: "I like the Direct route"
Desventajas: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Ventajas: "Liked the peaceful plane ride and room"
Desventajas: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Ventajas: "The aircraft was clean and the food served was cool"
Desventajas: "The turbulent"
Ventajas: "The staff was very kind."
Desventajas: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Desventajas: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Ventajas: "The overall work ethics and the ease of boarding was awesome as well as time line, for hotel transfer due to layoff time was also excellent"
Desventajas: "Nothing really"
Ventajas: "Debe mejorar la comida y el entrenamiento"
Ventajas: "Debe mejorar la comida y el entretenimiento"
Ventajas: "The standarts (equal to african standarts of course)"
Desventajas: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Ventajas: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Desventajas: "Well there was no entertainment in the flight. That is it"
Desventajas: "Bad plane flight was cancelled. Horrible experience."
Ventajas: "The worst airline company I've ever used"
Ventajas: "The aircraft was brand new so everything was great"
Ventajas: "The flight was on time. Staff was friendly and accommodating."
Desventajas: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Ventajas: "Other than the luggage issue, it was a great flight."
Desventajas: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Ventajas: "La comida de ida buena, el avión mejor que Lufthansa. Faltaría que te avisaran qué documentos has de rellenar al llegar y qué importe se ha de pagar en concepto de Visado"
Desventajas: "La comida de vuelta (beef) malo, todo tendones, debería haber vuelto a pedir pollo. Problemas de recursos aduaneros en Inmigración y obviamente un retraso de salida considerable. Sería recomendable que te avisaran al llegar a Zanzibar que es recomendable al salir de Zanzibar llegar con mínimo 3h de antelación para evitar estrés."
Ventajas: "1) On time"
Desventajas: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Desventajas: "There was a four hour delay for departure!"
Desventajas: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Ventajas: "I need a refund what do I do for a credit?"
Ventajas: "Boarding and the programmatically were fine."
Desventajas: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Desventajas: "Seats were dirty"
Ventajas: "Paid about 1000 round trip. Staff was attentive and respectful specially addis to LA. New aircraft was good and comfortable."
Desventajas: "Entertainment needs to have more recent blockbuster. Food variety should be expanded, need more choice"
Desventajas: "The food is terrible."
Ventajas: "Smooth Flight."
Desventajas: "The food."
Ventajas: "I liked that we didn't have any issues and didn't crash."
Desventajas: "Food is the SAME every time! Service was not great, skipped me twice on drinks and they seemed annoyed when I asked for a water and a water refill since the cups are so small. I get that its a quick flight and they have to finish before a certain time. But service for the people in the back should be the same as those in the front."
Ventajas: "During my trip, I enjoy the entertainment. In addition the boarding was excellent."
Desventajas: "I did not really enjoyed the food. I would not say it was not good but it was not my type. Well I guess this not my type of eating. In another word, I'm not use to the craft of the food."