El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Desventajas: "The movie selection could have been much better for such a long flight."
Ventajas: "Everything was amazing! Crew was helpful, thoughtful and kind."
Desventajas: "Nothing. It was great. Strongly recommend."
Ventajas: "The crew was attentive and service was excellent."
Desventajas: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Desventajas: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
Desventajas: "Good space with large seats. Good food and service."
Ventajas: "The crew that checked me and those who were onboard were very helpful and cheerful."
Desventajas: "Better choices of movies on board."
Desventajas: "Nothing. This company deserves its reputation for excellence."
Ventajas: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Desventajas: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ventajas: "Lots of Leg room"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Ventajas: "The flight crew"
Desventajas: "More space"
Ventajas: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Desventajas: "Almost missed my flight - they could not locate me as a ticketed passenger"
Ventajas: "Spoke english"
Ventajas: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Desventajas: "More movie options would have been nice."
Ventajas: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Desventajas: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ventajas: "Excellent and original Japanese meals"
Ventajas: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ventajas: "JAL has always provided exceptional value for money and top notch service."
Desventajas: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
Ventajas: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Desventajas: "The flights were everything I expected and more."
Ventajas: "Excellent crew,service and great food."
Desventajas: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ventajas: "Food Service Crew actually cares about you"
Ventajas: "Movie choices"
Desventajas: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ventajas: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Desventajas: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ventajas: "Each seat had their own screens, and there was a small footrest available for each seat."
Desventajas: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ventajas: "Comfortable flight, polite crew, good selection of movies"
Ventajas: "Superior service in a great and spacious plane."
Desventajas: "Seats are a bit flat and shallow, besides that it was awesome!"
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Desventajas: "Flight delayed 1 hr."
Desventajas: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Ventajas: "I didn't like anything about it."
Desventajas: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ventajas: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Ventajas: "Nice people, good food"
Desventajas: "Old-=fashioned business configuration"
Ventajas: "The food and plum wine. The entertainment packet was nice too!"
Desventajas: "The folks coughing on the plane."
Ventajas: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Best R/T I have had, service to food to cleanliness."
Ventajas: "fine food, the pilot handled a typhoon like a pro"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Ventajas: "Amazing service"
Ventajas: "Shortest travel time to Japan"
Desventajas: "OLD PLANES Touchscreens won't 50% of the time"
Ventajas: "JAL in general."
Ventajas: "Yes, it was great."
Ventajas: "ANA flights are always well run and good enough."
Desventajas: "Their iphone applications could be smoother and more functional."
Ventajas: "Attentive crew !"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "There was lots of leg room. Crew was nice."
Desventajas: "One of our seats had a broken recliner button."
Ventajas: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Desventajas: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ventajas: "The crew"
Desventajas: "The seats were substantially more cramped than the other flight."
Ventajas: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Desventajas: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ventajas: "Food and services"
Ventajas: "Food was amazingly good!"
Desventajas: "Movie selection was limited"
Ventajas: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ventajas: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Ventajas: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Desventajas: "Internet was more expensive than it should be"
Ventajas: "The service and attention of the ANA flight attendants seemed genuine."
Ventajas: "Nice 777 plane, good snack"
Ventajas: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Desventajas: "There had to be something better than pretzels."
Ventajas: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Ventajas: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Desventajas: "The seats are kind of flat."
Ventajas: "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
Desventajas: "Food for vegetarians is not very good. But they certainly feed you a lot."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Desventajas: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ventajas: "Attendants were friendly."
Desventajas: "Flight was late."
Ventajas: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Desventajas: "Didn’t care for the food nor movie choices."
Ventajas: "Seats and service"
Desventajas: "No complaints"
Ventajas: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Desventajas: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Ventajas: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Desventajas: "Food needs improvement"
Desventajas: "No opción de español"
Ventajas: "The food were good and just enough for the inflight need"
Desventajas: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ventajas: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ventajas: "Best leg space, new air crafts, kids gifts"
Desventajas: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Ventajas: "Over all service was good."
Desventajas: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Ventajas: "very comfy, great ground handling crew"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "The flight attendants were very polite and kind."
Desventajas: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Great leg room, staff was very nice, food and entertainment was decent."
Desventajas: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ventajas: "2 inches more legroom in economy than other airlines on that route."
Ventajas: "the service is good"
Desventajas: "the seat is too small"
Desventajas: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Ventajas: "Young, pretty, and charming stewardesses. :-)"
Ventajas: "Nothing really major to complain about but nothing that went the extra mile..."
Desventajas: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Ventajas: "ANA flight rarely have big problem, I just let myself relaxed."
Desventajas: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Desventajas: "We were delayed, but I can't say it was the airline's fault."